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Problem with Origin

Joined
Jan 13, 2014
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Someone keeps resetting my accounts password, just this morning I open up my e-mail and have two of them from EA: first one if I wish to reset my password, the other that my password has been reset.
I've checked my e-mail, no one has had access to it apart from me. This is the third time it has happened!
The only thing I can do is reset my password to regain control of my account. Tried:
1) contacting customer support, they suggest a call, but that's not possible in my country.
2) through twitter, where I got linked to some password recovery site for FIFA16, which is a dead end because of 1)

Some other notes: I can't add two step verification, because I don't remember my answer to the secret question. Tried logical answers, didn't work, might have typed in something silly.
Also, after the first time this happened my secondary email got changed to some odd address.

Does anyone know how to properly get some support from EA?
 
Joined
Jan 13, 2014
Messages
436 (0.12/day)
Location
Riga
System Name Pukeko
Processor Ryzen 5 3600
Motherboard MSI B450 Gaming Plus Max
Cooling Hyper 212 Black Edition
Memory Corsair Vengeance LPX 16GB 3000MHz DDR4 CL15
Video Card(s) Asus RX 5600 XT TUF Gaming X3 OC
Storage XPG SX8200 Pro 256GB, Crucial MX500 1TB
Display(s) 2x ASUS TUF Gaming VG249Q
Case NZXT, H510i, Matte Black/Red, Tempered Glass
Audio Device(s) TUF Gaming H3
Power Supply Seasonic PRIME Ultra 550W Gold
Mouse Touchpad + Logitech MX518
Keyboard Cooler Master, CK 350, Outemu Red
Software Windows 10
Benchmark Scores 7,42,69 and 666
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i have this inform email about resetting my password 1-2x a week but its not going further.
if i dont answer i keep mine.
 
Joined
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The password cant be reset without access to the email connected with the account . They send an email to continue reseting

If Origin application is used for password resseting , someone has to know the password and also to have access to the application . Also in some cases , the secret question is asked if set .

If the secret question is used , i cant tell
 
Last edited:
Joined
Jan 13, 2014
Messages
436 (0.12/day)
Location
Riga
System Name Pukeko
Processor Ryzen 5 3600
Motherboard MSI B450 Gaming Plus Max
Cooling Hyper 212 Black Edition
Memory Corsair Vengeance LPX 16GB 3000MHz DDR4 CL15
Video Card(s) Asus RX 5600 XT TUF Gaming X3 OC
Storage XPG SX8200 Pro 256GB, Crucial MX500 1TB
Display(s) 2x ASUS TUF Gaming VG249Q
Case NZXT, H510i, Matte Black/Red, Tempered Glass
Audio Device(s) TUF Gaming H3
Power Supply Seasonic PRIME Ultra 550W Gold
Mouse Touchpad + Logitech MX518
Keyboard Cooler Master, CK 350, Outemu Red
Software Windows 10
Benchmark Scores 7,42,69 and 666
The password cant be reset without access to the email connected with the account .

It should be this way, but somehow it isn't. I use gmail in which I can check the access logs, no suspicious activity there, also I have 2-step authentication there. The secret question stuff is prehistoric. Guess we don't have an EA rep here? The guy on twitter was useless..
 
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