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R9 380 0% GPU Usage and poor performance

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EntropyZ said:
So the general consensus is that it's either a bad card or a damaged/poorly soldered chipset on the motherboard. Or just no driver. we have to remember that even Win 7 comes with capable enough drivers for chipsets as long as the motherboard wasn't made later than 2011 or before 2007, but that's just my observation. Though I don't fully agree that it's the chipset driver that's also causing the GPU appear as "Microsoft Basic Display Adapter", I've had this happen once but I don't remember the exact circumstances and which card I used to get similar results to this guy.

Edit: Just remembered it was on an AM2+ motherboard and a Geforce 8500 GT. Windows 7 couldn't autodetect something so the card was given the Microsoft Basic driver. I had to install the drivers manually from device manager because the driver installer wouldn't detect the card anymore even though vendor id's and so forth are still valid.

Or maybe it was with a Pentium 4 machine I revived and I had to do the same thing, but with Windows XP... regardless, there are only a few steps left to troubleshoot your issue.

So yeah, I'd still recommend trying to install latest AMD chipset drivers for the motherboard first to ensure PCI-Express functionality isn't hindered. Just in case. If that doesn't help paired with trying the other 16x PCI-E slot. It still could be a bad card or a motherboard. I've had my fair share of failed few week old motherboards from MSI but not from ASUS as of yet.

Which OS version are you trying to use? If it's newer than XP, I don't think you should have this problem. I see that it's at least 7 or 8.
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Im using Windows 10 Pro 64 Bit
But should I RMA the gpu or motherboard?
 
BrageJS said:
Alright, installed chipset driver, but nothing changed. :/
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So your sure you have these drivers installed on the system:
http://support.amd.com/en-us/download/chipset?os=Windows 10 - 64

That is very weird...Can you send us a screenshot of your device? with the GPU tab open and if the tab is there showing unknown devices. This sounds peculiar because if the GPU or motherboard was bad it would act differently then not letting the GPU do anything. I am wondering if the driver are detecting the card... I guess you have AMD Crimson installed correct for GPU drivers? Could you give us a screenshot of what the menu looks like when opened up and see if it reports the GPU being detected by the drivers page in Crimson.
 
BrageJS said:
Im using Windows 10 Pro 64 Bit
But should I RMA the gpu or motherboard?
Click to expand...
Yeah, that's the problem, without a different motherboard or graphics card to test with, you can't really find out which one of these are broken.

Open up device manager from control panel and upload a taken screenshot of how it looks. Also as GhostRyder suggested, see if the overview page (and the hardware page if it exists) in Radeon Crimson detects your card as "AMD Radeon (TM) R9 380 Series".
 
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https://gyazo.com/d045a8f51617806bcafabe4387f39ca8
EntropyZ said:
Yeah, that's the problem, without a different motherboard or graphics card to test with, you can't really find out which one of these are broken.

Open up device manager from control panel and upload a taken screenshot of how it looks. Also as GhostRyder suggested, see if the overview page (and the hardware page if it exists) in Radeon Crimson detects your card as "AMD Radeon (TM) R9 380 Series".
Click to expand...
https://gyazo.com/d045a8f51617806bcafabe4387f39ca8

GhostRyder said:
So your sure you have these drivers installed on the system:
http://support.amd.com/en-us/download/chipset?os=Windows 10 - 64

That is very weird...Can you send us a screenshot of your device? with the GPU tab open and if the tab is there showing unknown devices. This sounds peculiar because if the GPU or motherboard was bad it would act differently then not letting the GPU do anything. I am wondering if the driver are detecting the card... I guess you have AMD Crimson installed correct for GPU drivers? Could you give us a screenshot of what the menu looks like when opened up and see if it reports the GPU being detected by the drivers page in Crimson.
Click to expand...
I installed those drivers yesterday, didnt change anything.
Like this?
https://gyazo.com/953cfcf438339bd374699284d51431e5
 
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its a driver issue combined with a PEBKAC error
 
AMD and their combined drivers bull....!!!
I agree it is a driver problem.
Havent seen the pics you uploaded but i had my fare share of problems with AMD based PCs.
My very own PC has an Intel CPU and AMD GPU and drivers dont conflict with eachother so no problems what so ever with it.
My suggestion is:
Uninstall all AMD drivers and start by instaling CPU drivers, than GPU drivers.
If that doesnt work, try it in reverse: GPU, then CPU.
See if that helpes.
 
Judging by the pictures the driver can't detect clocks. It could be a driver error but I am not sure about that since I haven't come across this sort of issue myself and never seen anyone else having it. Try what Filip suggested and see if that helps, uninstall the chipset driver and the GPU driver using DDU and try installing the drivers in different orders to make the system (possibly) work properly.
 
Filip Georgievski said:
AMD and their combined drivers bull....!!!
I agree it is a driver problem.
Havent seen the pics you uploaded but i had my fare share of problems with AMD based PCs.
My very own PC has an Intel CPU and AMD GPU and drivers dont conflict with eachother so no problems what so ever with it.
My suggestion is:
Uninstall all AMD drivers and start by instaling CPU drivers, than GPU drivers.
If that doesnt work, try it in reverse: GPU, then CPU.
See if that helpes.
Click to expand...
Didnt change anything :/
 
I'm out of ideas, unless you can borrow or get another graphics card from someone. I don't think there's any way to know if it's your graphics card or motherboard that's defective.

Personally I would go with RMA'ing the motherboard first (they usually have lower failure rates like this but I have a feeling it's the motherboard) if I had completely exhausted all of my options. There doesn't seem to be much you can do from your end, unless somebody has any suggestions.

It's quite useful to have working spare parts around from left over older computers, but you don't have the luxury of this, which makes troubleshooting that much harder.
 
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EntropyZ said:
I'm out of ideas, unless you can borrow or get another graphics card from someone. I don't think there's any way to know if it's your graphics card or motherboard that's defective.

Personally I would go with RMA'ing the motherboard first (they usually have lower failure rates like this but I have a feeling it's the motherboard) if I had completely exhausted all of my options. There doesn't seem to be much you can do from your end, unless somebody has any suggestions.

It's quite useful to have working spare parts around from left over older computers, but you don't have the luxury of this, which makes troubleshooting that much harder.
Click to expand...
Alright, kinda annoying that I have to pay about 80 dollars if its not defective though, but I'll do it and hopefully it works. Anyway, thanks for all the help. :)
 
BrageJS said:
Alright, kinda annoying that I have to pay about 80 dollars if its not defective though, but I'll do it and hopefully it works. Anyway, thanks for all the help. :)
Click to expand...
80 dollars is quite steep though. For that money maybe you could get the cheapest PCI-E GPU possible and try to see how that works out. I saw some $10-20 cards that you could totally use.

I'm not living in America, so I wasn't considering even thinking about considering an el-cheapo card. But maybe you can get one easily. Because seriously, no way in hell I would be playing $80 for an RMA. I had no idea that people can get charged that much to send something for "possible repairs".
 
EntropyZ said:
80 dollars is quite steep though. For that money maybe you could get the cheapest PCI-E GPU possible and try to see how that works out. I saw some $10-20 cards that you could totally use.

I'm not living in America, so I wasn't considering even thinking about considering an el-cheapo card. But maybe you can get one easily. Because seriously, no way in hell I would be playing $80 for an RMA. I had no idea that people can get charged that much to send something for "possible repairs".
Click to expand...
I dont have to pay 80 dollars for RMA. But if they test the product and its not defect I will have to pay up to 80 dollars.
 
BrageJS said:
I dont have to pay 80 dollars for RMA. But if they test the product and its not defect I will have to pay up to 80 dollars.
Click to expand...
Ah, well. So if it's possible, try to get a cheap a** PCI-E card, it might prove useful in the long run to have one in case something similar to this happens.
 
checkpm
 
The op has not visited this site in well over 3 months, there is little point in asking the same question every day, if you have a problem create your own thread.
 
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