RX 560 Randomly crashing and blackscreen

[Skeptical]

Hello, dear users

I've been dealing with a very frustrating problem my Radeon RX 560 4G OC from Gigabyte. What happens is that my GPU will crash my whole system and the monitor loses the signal, forcing me to power off my computer and restart it. When I turn it on again, the gpu will show itself disabled on the Device Manager, forcing me to enable it once more. Then the AMD software will pop up with a failed recovery message.

My card doesn't need to be heavy loaded at all, given the issue happens by doing any activity, such as idling in the desktop. Sometimes it takes 3-4 hours, sometimes I can barely boot the computer without it going wild again.

On the other hand, it can withstand stress tests such as FurMark's and the AMD software's with no issues at all. It justs decides to blackscreen whenever it wants, and it is sure to happen eventually as long as the pc is on. The fans never stop, just the signal is lost. Things I've tried:

- DDU + fresh install several times in safe mode;
- vBios flash several times with different bios versions;
- Thermal Paste renewal;
- Thorough clean with MP80 spray;


The temps are fine, it barely reaches 70C under heavy load, and it crashes with temps sitting at 29C while idle. Please guys anything else that I can do or is my gpu a goner? Any advice is highly appreciated. Thanks for reading!




Update 1: Using the 19.11.3 driver suggested by @Tetras made my system run fine for about 6 hours until the problem occured. HOWEVER, instead of going blackscreen forever, the computer restarted by itself and the gpu wasn't disabled but still functioning properly in the device manager. It's been a while since this gpu withstood that many hours without crashing. I will keep updating.

 

[Tetras]

I would try using a much older driver, I use 19.11.3 with my Polaris cards. Drivers of 20 and beyond give me black screens.

What is your PSU?

 

[Skeptical]

I would try using a much older driver, I use 19.11.3 with my Polaris cards. Drivers of 20 and beyond give me black screens.

What is your PSU?

Corsair CX450M. Thanks for the reply! I will try 19.11.3

 

[eidairaman1]

Try on a different system, with bigger psu

 

[Skeptical]

Try on a different system, with bigger psu

Thanks for the reply! Can it really be power shortage? The suggested psu from my card is 250W and as you can see I have a pretty humble ddr3 system. I will be trying in a new system as soon as I can, thanks a lot.

 

[ExcuseMeWtf]

That makes three of us now with VERY similar issue with that specific model lol.

 

[Skeptical]

That makes three of us now with VERY similar issue with that specific model lol.

Believe me if you want, I was in a WhatsApp group with over 20ppl with issues w/ the 560 series.

 

[Tetras]

Does your RX 560 have a power connector? With the later RX cards, there's a strong suspicion that power spikes are responsible for the black screens in many cases and the widely used Seasonic PSUs at the time had low trips and I might be speaking nonsense, but I wonder if the later drivers allow my polaris cards to exceed the board's power limit, or what the motherboard can supply. They're also much more stable in two of my motherboards (both are older models, 6th and 8th gen). The hole in my theory is that reverting to older drivers fixes this for some polaris cards, but not all of them.

 

[MIRTAZAPINE]

It not just you. My Rx460 which is pretty much the same as Rx560 with disable shaders suffered from blackscreen and crashes running fullscreen video. I already DDU and installed the latest driver it helps abit somewhat but it'll crash with fullscreen video. This frustated me as I lost a document from a defunct website that is closing on that day as my pc crash

I think this is a windows related issue or driver issue. My pc have no blackscreen before but began having it after windows install.

You can try disabling windows automatic driver update in group policy and try installing an older Radeon driver.

Rolling back windows update on the other hand is a challenge.

 

[Skeptical]

Does your RX 560 have a power connector? With the later RX cards, there's a strong suspicion that power spikes are responsible for the black screens in many cases and the widely used Seasonic PSUs at the time had low trips and I might be speaking nonsense, but I wonder if the later drivers allow my polaris cards to exceed the board's power limit, or what the motherboard can supply. They're also much more stable in two of my motherboards (both are older models, 6th and 8th gen). The hole in my theory is that reverting to older drivers fixes this for some polaris cards, but not all of them.

I'm currently trying @Tetras's sugestion of using 19.11.3 and will be back later to report.

 

[ExcuseMeWtf]

Believe me if you want, I was in a WhatsApp group with over 20ppl with issues w/ the 560 series.

Doesn't sound surprising at all.

All had this same kind of issue?

For my case I tried various drivers from first I could find that supported RX 560 to newest ones, none helped sadly.

 

[Skeptical]

Does your RX 560 have a power connector? With the later RX cards, there's a strong suspicion that power spikes are responsible for the black screens in many cases and the widely used Seasonic PSUs at the time had low trips and I might be speaking nonsense, but I wonder if the later drivers allow my polaris cards to exceed the board's power limit, or what the motherboard can supply. They're also much more stable in two of my motherboards (both are older models, 6th and 8th gen). The hole in my theory is that reverting to older drivers fixes this for some polaris cards, but not all of them.

No it doesn't. That's my model:

Doesn't sound surprising at all.

All had this same kind of issue?

For my case I tried various drivers from first I could find that supported RX 560 to newest ones, none helped sadly.

All had very similar issues blackscreen related and windows not being able to recover and shutting itself. Have you tried the driver on the manufacturer's website? It's pretty old and may help you. Also try 19.11.3 see if it's more stable

Hello friends,


Today I undervolted my RX 560 to -200mV and successfully ran superposition benchmark several times. The crashes still occour eventually, even in idle when I'm away from the computer. The news is that from now on the system will restart itself automatically and the videocard never gets disabled in the device manager. Maybe I am going in the right direction?


The problem is not fixed but it seems to be slightly alleviated.

 

[Skeptical]

Well guys the blackscreens are being frequent again, even with underclock and undervolt settings...

I sent it to a third party technician and puzzlingly they said they tested for hours and it didn't show any problem?! When I used a GT730 for test the pc did not crash for 72h unninterrupted.

Honestly I have no clue of what to do. I've formated the system (windows 10) for the second time and the same thing happens, even in bios. H61 ddr3 mb, I don't know much about bios configs so I just use F10 (default optimal settings).

 

[eidairaman1]

Totally diff system and it passes, might be your psu.

Check your lga pins, dust them without touching them, same with pcie slot. Its possible you need a mobo bios flash being ivybridge

 

[Skeptical]

Thanks for the reply. I managed to get my hands into a GT730 brand new and it ran just fine for 48 hours. Can this cross out the psu? It's relatively new and it is well recommended. Like I said before I never managed to draw more than 230W at high performance with

Totally diff system and it passes, might be your psu.

Totally diff system and it passes, might be your psu.

Check your lga pins, dust them without touching them, same with pcie slot. Its possible you need a mobo bios flash being ivybridge

Sorry to bother, but I've been trying to mobo bios flash with no success... As you can see my mb is a generic one (chinese) and I don't have a brand to search for on the internet, all I know is that it is a "Intel H61 filled by O.E.M". Is there any way to update bios on these random generic mb? Thanks

 

[ExcuseMeWtf]

Yeah, I'm now running GT1030 just fine for a couple weeks. No issues. Sure, 1030 has a little lower power draw but my PSU is more than enough anyways (LEPA G650-MAS).
Tbh RX was already giving warning signs before I think, shutting down after 30 mins or so of more intensive gaming.

BTW if I remember right I could boot into safe mode and have display when I was suffering from the issue. That would indeed point culpability to the card.

 

[eidairaman1]

Yeah, I'm now running GT1030 just fine for a couple weeks. No issues. Sure, 1030 has a little lower power draw but my PSU is more than enough anyways (LEPA G650-MAS).
Tbh RX was already giving warning signs before I think, shutting down after 30 mins or so of more intensive gaming.

BTW if I remember right I could boot into safe mode and have display when I was suffering from the issue. That would indeed point culpability to the card.

Yet no problems at the shop, hmm. This guy is using some china board which cannot be updated, hmm.

Well guys the blackscreens are being frequent again, even with underclock and undervolt settings...

I sent it to a third party technician and puzzlingly they said they tested for hours and it didn't show any problem?! When I used a GT730 for test the pc did not crash for 72h unninterrupted.

Honestly I have no clue of what to do. I've formated the system (windows 10) for the second time and the same thing happens, even in bios. H61 ddr3 mb, I don't know much about bios configs so I just use F10 (default optimal settings).

View attachment 243642

Go buy a legit motherboard.

Stop using that basket case

 

[ExcuseMeWtf]

Yet no problems at the shop, hmm. This guy is using some china board which cannot be updated, hmm.


Go buy a legit motherboard.

Stop using that basket case

FYI I had it happen on Gigabyte B660M Gaming and Asus P8B75M-LX. Good to know those are basket cases now too lmao.
Nevermind the fact that latter did not have such issue with GTX 670 either, which, as you may know, is way older AND more power hungry, which puts PSU as culprit into rather strong question as well.

 

[eidairaman1]

FYI I had it happen on Gigabyte B660M Gaming and Asus P8B75M-LX. Good to know those are basket cases now too lmao.
Nevermind the fact that latter did not have such issue with GTX 670 either, which, as you may know, is way older AND more power hungry, which puts PSU as culprit into rather strong question as well.

Fyi noticed i quoted the op, that was aimed at him

 

[ExcuseMeWtf]

I saw that, and it doesn't change that it can happen on more well known mobo brands too.

 

[eidairaman1]

Ofc been doing this 23+ years

 

[MIRTAZAPINE]

I know this might not be a solution. It is best to just replace your RX560 card or similar polaris with a different card instead rather than going through more trouble.

For the others here I doubt it is the power supply or motherboard. Even on my B550m and corsair platinum psu it still happens. Pretty sure it largely due to to a windows update that break something.

 

[eidairaman1]

I know this might not be a solution. It is best to just replace your RX560 card or similar polaris with a different card instead rather than going through more trouble.

For the others here I doubt it is the power supply or motherboard. Even on my B550m and corsair platinum psu it still happens. Pretty sure it largely due to to a windows update that break something.

Ever since w10 its been that way

 

[Skeptical]

I know this might not be a solution. It is best to just replace your RX560 card or similar polaris with a different card instead rather than going through more trouble.

For the others here I doubt it is the power supply or motherboard. Even on my B550m and corsair platinum psu it still happens. Pretty sure it largely due to to a windows update that break something.

Ever since w10 its been that way

Maybe you guys were right after all! After a desperate attempt at reformatting my system for the second time, as soon as the os let me jump into the desktop I rushed to the Device Manager only to find that the Windows Update had ALREADY installed a "Radeon RX 560 Series" driver by itself! I had no idea what kind of driver was that so the first thing I did was to download DDU again and wipe that driver which Microsoft chose for me right away. I also blocked windows from updating any hardware driver and Installed 19.2.1 Adrenalin. And then VOILÀ, the crashes stopped completly since then. As of now I've been using my system nonstop for ~48hours, which was more than enough time for multiple crashes to happen before. I'm not sure what happened, but my computer haven't stayed on for this long in a while!

I'm trying to be skeptic but maybe it was win 10 fucking up my drivers all along

 

[eidairaman1]

Maybe you guys were right after all! After a desperate attempt at reformatting my system for the second time, as soon as the os let me jump into the desktop I rushed to the Device Manager only to find that the Windows Update had ALREADY installed a "Radeon RX 560 Series" driver by itself! I had no idea what kind of driver was that so the first thing I did was to download DDU again and wipe that driver which Microsoft chose for me right away. I also blocked windows from updating any hardware driver and Installed 19.2.1 Adrenalin. And then VOILÀ, the crashes stopped completly since then. As of now I've been using my system nonstop for ~48hours, which was more than enough time for multiple crashes to happen before. I'm not sure what happened, but my computer haven't stayed on for this long in a while!

I'm trying to be skeptic but maybe it was win 10 fucking up my drivers all along

I say it was, also w11 did that on a R7 250X, I installed the last known release driver right over the top of it, no crashes