• Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

Samsung 870 EVO 2TB bad sectors: what should I do?

Status
Not open for further replies.
Joined
Mar 21, 2021
Messages
4,626 (3.89/day)
Location
Colorado, U.S.A.
System Name CyberPowerPC ET8070
Processor Intel Core i5-10400F
Motherboard Gigabyte B460M DS3H AC-Y1
Memory 2 x Crucial Ballistix 8GB DDR4-3000
Video Card(s) MSI Nvidia GeForce GTX 1660 Super
Storage 500GB SN550 WD Blue NVMe M.2
Display(s) Dell P2416D (2560 x 1440)
Power Supply Apevia 600W Gold 80 Plus
Software Windows 11 Home
What happens if the computer crashes or there is a power cut? I assume there can be data corruption even if the drive is just fine.
 

Swordmaster512

New Member
Joined
Sep 12, 2021
Messages
7 (0.01/day)
What happens if the computer crashes or there is a power cut? I assume there can be data corruption even if the drive is just fine.
Well, to be fair, in the last week I've had issues with electricity with lots of sudden power cuts...
 
Joined
Apr 18, 2019
Messages
873 (0.46/day)
Location
The New England region of the United States
System Name Daily Driver(gaming, browsing)
Processor Ryzen 7 3800X
Motherboard Gigabyte X570 Aurus Pro Wifi
Cooling Noctua NH-D15 chromax.black
Memory 32GB(2x16GB) Patriot Viper DDR4-3200C16
Video Card(s) EVGA RTX 3060 Ti
Storage Samsung 970 EVO Plus 1TB (Boot/OS)|Hynix Platinum P41 2TB (Games)|Kingston KC3000 2TB (Misc)
Display(s) Gigabyte G27F
Case Corsair Graphite 600T w/mesh side
Audio Device(s) Logitech Z625 2.1 | cheapo gaming headset when mic is needed
Power Supply Corsair HX850i
Mouse Redragon M808-KS Storm Pro (Great Value)
Keyboard Redragon K512 Shiva replaced a Corsair K70 Lux - Blue on Black
VR HMD Nope
Software Windows 10 Pro x64
Benchmark Scores Nope
I would say if there are no longer any issues, it could have been some sort of glitch. Fill it back up and keep an eye on it. Do regular backups, maybe more than usual. Only store things you can afford to lose on it for a while.

I'm not sure how good Samsung support is in Italy but here in the US it is amazing! I recently RMAed an 860 EVO drive with a physically broken SATA connector. It was already a few years old and had some wear on it. I assumed they would charge me something to repair a broken connector. Samsung paid for overnight shipping both ways. They sent back a refurbished drive with zero wear on it.
 
Joined
Jan 17, 2010
Messages
12,295 (2.33/day)
Location
Oregon
System Name Juliette // HTPC
Processor Intel i7 9700K // AMD Ryzen 5 5600G
Motherboard ASUS Prime Z390X-A // ASRock B550 ITX-AC
Cooling Noctua NH-U12 Black // Stock
Memory Corsair DDR4 3600 32gb //G.SKILL Trident Z Royal Series 16GB (2 x 8GB) 3600
Video Card(s) ASUS RTX4070 OC// GTX 1650
Storage Samsung 970 EVO NVMe 1Tb, Intel 665p Series M.2 2280 1TB // Samsung 1Tb SSD
Display(s) ASUS VP348QGL 34" Quad HD 3440 x 1440 // 55" LG 4K SK8000 Series
Case Seasonic SYNCRO Q7// Silverstone Granada GD05
Audio Device(s) Focusrite Scarlett 4i4 // HDMI to Samsung HW-R650 sound bar
Power Supply Seasonic SYNCRO 750 W // CORSAIR Vengeance 650M
Mouse Cooler Master MM710 53G
Keyboard Logitech 920-009300 G512 SE
Software Windows 10 Pro // Windows 10 Pro
Told you, hardware manufactures will only take results from their software
Crystal disk cannot possibly keep all the specs from every manufacture. Therefore will give faults warnings at times.
 
Joined
Feb 1, 2019
Messages
2,804 (1.43/day)
Location
UK, Leicester
System Name Main PC
Processor 13700k
Motherboard Asrock Z690 Steel Legend D4 - Bios 13.02
Cooling Noctua NH-D15S
Memory 32 Gig 3200CL14
Video Card(s) 3080 RTX FE 10G
Storage 1TB 980 PRO (OS, games), 2TB SN850X (games), 2TB DC P4600 (work), 2x 3TB WD Red, 2x 4TB WD Red
Display(s) LG 27GL850
Case Fractal Define R4
Audio Device(s) Asus Xonar D2X
Power Supply Antec HCG 750 Gold
Software Windows 10 21H2 LTSC
On ssd's reallocated sectors in my experience can happen due to external issues.

I would replace the cable, make sure its securely connected both ends, and if you have non stock voltages and/or overclock's consider reverting them, then monitor to see if they increase.

Also test your ram (properly using either karhu, hci or google stressapp).
 
Joined
Aug 20, 2007
Messages
20,917 (3.40/day)
System Name Pioneer
Processor Ryzen R9 7950X
Motherboard GIGABYTE Aorus Elite X670 AX
Cooling Noctua NH-D15 + A whole lotta Sunon and Corsair Maglev blower fans...
Memory 64GB (4x 16GB) G.Skill Flare X5 @ DDR5-6000 CL30
Video Card(s) XFX RX 7900 XTX Speedster Merc 310
Storage Intel 905p Optane 960GB boot, +2x Crucial P5 Plus 2TB PCIe 4.0 NVMe SSDs
Display(s) 55" LG 55" B9 OLED 4K Display
Case Thermaltake Core X31
Audio Device(s) TOSLINK->Schiit Modi MB->Asgard 2 DAC Amp->AKG Pro K712 Headphones or HDMI->B9 OLED
Power Supply FSP Hydro Ti Pro 850W
Mouse Logitech G305 Lightspeed Wireless
Keyboard WASD Code v3 with Cherry Green keyswitches + PBT DS keycaps
Software Gentoo Linux x64 / Windows 11 Enterprise IoT 2024
Joined
Jul 5, 2013
Messages
25,823 (6.45/day)

Mussels

Freshwater Moderator
Staff member
Joined
Oct 6, 2004
Messages
58,413 (8.12/day)
Location
Oystralia
System Name Rainbow Sparkles (Power efficient, <350W gaming load)
Processor Ryzen R7 5800x3D (Undervolted, 4.45GHz all core)
Motherboard Asus x570-F (BIOS Modded)
Cooling Alphacool Apex UV - Alphacool Eisblock XPX Aurora + EK Quantum ARGB 3090 w/ active backplate
Memory 2x32GB DDR4 3600 Corsair Vengeance RGB @3866 C18-22-22-22-42 TRFC704 (1.4V Hynix MJR - SoC 1.15V)
Video Card(s) Galax RTX 3090 SG 24GB: Underclocked to 1700Mhz 0.750v (375W down to 250W))
Storage 2TB WD SN850 NVME + 1TB Sasmsung 970 Pro NVME + 1TB Intel 6000P NVME USB 3.2
Display(s) Phillips 32 32M1N5800A (4k144), LG 32" (4K60) | Gigabyte G32QC (2k165) | Phillips 328m6fjrmb (2K144)
Case Fractal Design R6
Audio Device(s) Logitech G560 | Corsair Void pro RGB |Blue Yeti mic
Power Supply Fractal Ion+ 2 860W (Platinum) (This thing is God-tier. Silent and TINY)
Mouse Logitech G Pro wireless + Steelseries Prisma XL
Keyboard Razer Huntsman TE ( Sexy white keycaps)
VR HMD Oculus Rift S + Quest 2
Software Windows 11 pro x64 (Yes, it's genuinely a good OS) OpenRGB - ditch the branded bloatware!
Benchmark Scores Nyooom.
I've only ever seen SSD's go from working to dead, never an in between

if samsungs utility shows errors, then samsung should be fine with a warranty return
 
Joined
Jul 5, 2013
Messages
25,823 (6.45/day)
I've only ever seen SSD's go from working to dead, never an in between
It doesn't happen very often, but I've seen enough examples to have been able to recognize the OP's problem.
if samsungs utility shows errors, then samsung should be fine with a warranty return
Samsung is likely to actually want that drive back to do diagnostics. They'll want to know what was going wrong and if it's potentially systemic. My guess? One of the NAND packages has a defective cell layer, either from a problem with the chemistry formulation, a problem with the layer application process or perhaps even an oxidation contamination.
 
Joined
Jan 17, 2010
Messages
12,295 (2.33/day)
Location
Oregon
System Name Juliette // HTPC
Processor Intel i7 9700K // AMD Ryzen 5 5600G
Motherboard ASUS Prime Z390X-A // ASRock B550 ITX-AC
Cooling Noctua NH-U12 Black // Stock
Memory Corsair DDR4 3600 32gb //G.SKILL Trident Z Royal Series 16GB (2 x 8GB) 3600
Video Card(s) ASUS RTX4070 OC// GTX 1650
Storage Samsung 970 EVO NVMe 1Tb, Intel 665p Series M.2 2280 1TB // Samsung 1Tb SSD
Display(s) ASUS VP348QGL 34" Quad HD 3440 x 1440 // 55" LG 4K SK8000 Series
Case Seasonic SYNCRO Q7// Silverstone Granada GD05
Audio Device(s) Focusrite Scarlett 4i4 // HDMI to Samsung HW-R650 sound bar
Power Supply Seasonic SYNCRO 750 W // CORSAIR Vengeance 650M
Mouse Cooler Master MM710 53G
Keyboard Logitech 920-009300 G512 SE
Software Windows 10 Pro // Windows 10 Pro
Contact Samsung again and see what they say. Let us know
 

Swordmaster512

New Member
Joined
Sep 12, 2021
Messages
7 (0.01/day)
Yesterday, after I sent them all the information they required (various screenshots of Magician, photos of the drive and of a proof of purchase), RMA was approved: they sent an RMA form I had to fill out, which I immediately did, and soon after they contacted me again providing a shipping label and arranging a courier pick up for today. So if everything goes well the SSD will be on his way to their centre in the Netherlands already today.
I must say that up until now everything went pretty smoothly, in particular I appreciated the fast response time of the support. Anyways, I'll keep you guys updated. Thanks again to all of you!
 

Swordmaster512

New Member
Joined
Sep 12, 2021
Messages
7 (0.01/day)
Quick update. On Wednesday the replacement drive arrived: since then I've been using it continuously and everything is fine. Wrote this post just to express my satisfaction with the RMA service, the procedure was pretty simple and they completed it in a very short time. Thanks again everybody!
 

Mussels

Freshwater Moderator
Staff member
Joined
Oct 6, 2004
Messages
58,413 (8.12/day)
Location
Oystralia
System Name Rainbow Sparkles (Power efficient, <350W gaming load)
Processor Ryzen R7 5800x3D (Undervolted, 4.45GHz all core)
Motherboard Asus x570-F (BIOS Modded)
Cooling Alphacool Apex UV - Alphacool Eisblock XPX Aurora + EK Quantum ARGB 3090 w/ active backplate
Memory 2x32GB DDR4 3600 Corsair Vengeance RGB @3866 C18-22-22-22-42 TRFC704 (1.4V Hynix MJR - SoC 1.15V)
Video Card(s) Galax RTX 3090 SG 24GB: Underclocked to 1700Mhz 0.750v (375W down to 250W))
Storage 2TB WD SN850 NVME + 1TB Sasmsung 970 Pro NVME + 1TB Intel 6000P NVME USB 3.2
Display(s) Phillips 32 32M1N5800A (4k144), LG 32" (4K60) | Gigabyte G32QC (2k165) | Phillips 328m6fjrmb (2K144)
Case Fractal Design R6
Audio Device(s) Logitech G560 | Corsair Void pro RGB |Blue Yeti mic
Power Supply Fractal Ion+ 2 860W (Platinum) (This thing is God-tier. Silent and TINY)
Mouse Logitech G Pro wireless + Steelseries Prisma XL
Keyboard Razer Huntsman TE ( Sexy white keycaps)
VR HMD Oculus Rift S + Quest 2
Software Windows 11 pro x64 (Yes, it's genuinely a good OS) OpenRGB - ditch the branded bloatware!
Benchmark Scores Nyooom.
Awesome, sometimes customer service actually goes well and it's amazing
 
Joined
Jul 5, 2013
Messages
25,823 (6.45/day)
Quick update. On Wednesday the replacement drive arrived: since then I've been using it continuously and everything is fine. Wrote this post just to express my satisfaction with the RMA service, the procedure was pretty simple and they completed it in a very short time. Thanks again everybody!
Good to hear! Glad you got things sorted and that we could help you arrive at a solution. Don't be a stranger!
 
Last edited:

eidairaman1

The Exiled Airman
Joined
Jul 2, 2007
Messages
40,435 (6.52/day)
Location
Republic of Texas (True Patriot)
System Name PCGOD
Processor AMD FX 8350@ 5.0GHz
Motherboard Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory 16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s) AMD Radeon 290 Sapphire Vapor-X
Storage Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s) NEC Multisync LCD 1700V (Display Port Adapter)
Case AeroCool Xpredator Evil Blue Edition
Audio Device(s) Creative Labs Sound Blaster ZxR
Power Supply Seasonic 1250 XM2 Series (XP3)
Mouse Roccat Kone XTD
Keyboard Roccat Ryos MK Pro
Software Windows 7 Pro 64
So the store where I bought the drive told me to contact Samsung directly. I wrote an email to their Memory Support (Hanaro) attaching the screenshot of chkdsk analysis and they replied with an automatic message that asks for further information, among other things a screenshot of Samsung Magician Diagnostic Scan results. After the Secure erase, though, both chkdsk and Diagnostic Scan don't find anything wrong with the SSD. Again I'm sorry for the noob question, but since the drive is now completely empty should I fill it with data in order to make visible the bad blocks? Results of complete diagnostic scan in Samsung Magician:

View attachment 216888
Just like a HD it marks the sectors bad and hides them to prevent use.
 
Joined
Apr 18, 2019
Messages
873 (0.46/day)
Location
The New England region of the United States
System Name Daily Driver(gaming, browsing)
Processor Ryzen 7 3800X
Motherboard Gigabyte X570 Aurus Pro Wifi
Cooling Noctua NH-D15 chromax.black
Memory 32GB(2x16GB) Patriot Viper DDR4-3200C16
Video Card(s) EVGA RTX 3060 Ti
Storage Samsung 970 EVO Plus 1TB (Boot/OS)|Hynix Platinum P41 2TB (Games)|Kingston KC3000 2TB (Misc)
Display(s) Gigabyte G27F
Case Corsair Graphite 600T w/mesh side
Audio Device(s) Logitech Z625 2.1 | cheapo gaming headset when mic is needed
Power Supply Corsair HX850i
Mouse Redragon M808-KS Storm Pro (Great Value)
Keyboard Redragon K512 Shiva replaced a Corsair K70 Lux - Blue on Black
VR HMD Nope
Software Windows 10 Pro x64
Benchmark Scores Nope
Quick update. On Wednesday the replacement drive arrived: since then I've been using it continuously and everything is fine. Wrote this post just to express my satisfaction with the RMA service, the procedure was pretty simple and they completed it in a very short time. Thanks again everybody!
Awesome, I'm glad to hear Samsung stands by their products in markets besides the US as well as they do here in the US.
 

las

Joined
Nov 14, 2012
Messages
1,533 (0.36/day)
System Name Obsolete / Waiting for Zen 5 or Arrow Lake
Processor i9-9900K @ 5.2 GHz @ 1.35v / No AVX Offset
Motherboard AsRock Z390 Taichi
Cooling Custom Water
Memory 32GB G.Skill @ 4000/CL15
Video Card(s) Gainward RTX 4090 Phantom / Undervolt + OC
Storage Samsung 990 Pro 2TB + WD SN850X 1TB + 64TB NAS/Server
Display(s) 27" 1440p IPS @ 280 Hz + 77" QD-OLED @ 144 Hz VRR
Case Fractal Design Meshify C
Audio Device(s) Asus Essence STX / Upgraded Op-Amps
Power Supply Corsair RM1000x / Native 12VHPWR
Mouse Logitech G Pro Wireless Superlight
Keyboard Corsair K60 Pro / MX Low Profile Speed
Software Windows 10 Pro x64
What happens if the computer crashes or there is a power cut? I assume there can be data corruption even if the drive is just fine.
Not really unless you use RAPID mode, which you should never do.

If you bench with RAPID mode enabled you are benching your RAM instead of SSD. And data gets stored in RAM first, meaning if you crash with data in RAM it might not have been saved to the actual SSD.

RAPID mode is pure marketing BS. Made for benchmarking/reviews. It does nothing for real world usage.
 

95Viper

Super Moderator
Staff member
Joined
Oct 12, 2008
Messages
12,761 (2.23/day)
Quick update. On Wednesday the replacement drive arrived: since then I've been using it continuously and everything is fine. Wrote this post just to express my satisfaction with the RMA service, the procedure was pretty simple and they completed it in a very short time. Thanks again everybody!
Closed
 
Status
Not open for further replies.
Top