Seagate Solid State Hybrid Drive(SSHD) not working

Zheng Kit · May 1, 2021

Hi guys, so my Seagate SSHD just stopped working yesterday after I forced shutdown my laptop. I don't think it is spinning anymore because usually it would make sound when booting up. Not recognised in Bios and disk management as well.

I have another SSD as my boot drive so this is my secondary drive but most big files are stored inside so I hope to find a way to get back my data.

One more thing, if I have it connected to my laptop, it would slow down my boot time for quite a lot(not sure why) so for now I have removed the drive.

Is there anyway to at least save the data?

80251 · May 9, 2021

Are there any seagate utilities you can run to check your SSHD drive and retire/swap out bad sectors? That would be the 1st thing I would do.

Zheng Kit · May 10, 2021

80251 said:
Are there any seagate utilities you can run to check your SSHD drive and retire/swap out bad sectors? That would be the 1st thing I would do.

They provided some ways that might help but it doesn't work. They do have a data recovery service in Netherlands but it would take too long and too expensive for me.

So I go with the replacement. I'm sending mine back to them and I will get another one, unfortunately the replacement product is not new but hopefully it works fine.

Anyways thanks for your help.

Shrek · May 10, 2021

You are scaring me, I have three Seagate Firecuda drives, but the 3.5" version.

newtekie1 · May 10, 2021

Drive die, make sure your data is backed up no matter what.

Zheng Kit · May 10, 2021

Andy Shiekh said:
You are scaring me, I have three Seagate Firecuda drives, but the 3.5" version.

Well technically I did something that shouldn't be done which is forced shutdown the laptop because its lagging and I can't even do anything to it. I think that's what break the drive. I did it before but I guess it decided to die this time.

Their customer service is very good and helpful so don't worry about it. Just remember to backup data often in case that does happen.

newtekie1 said:
Drive die, make sure your data is backed up no matter what.

Live and learn I guess haha, I'll definitely backup my data from now on. For now I'll use the replacement drive as backup drive and I'll get another SSD for my internal storage.

Shrek · May 10, 2021

I don't think a forced shutdown will kill a hard drive.

How much RAM do you have in the laptop? maybe it was paging like crazy.

But yes, it is not a matter of 'if a hard drive will fail', its just a matter of when.

I was happy that the 3.5" version of the Seagate Firecuda does not use shingling; not so sure about the 2.5" version.

newtekie1 · May 10, 2021

Zheng Kit said:
Well technically I did something that shouldn't be done which is forced shutdown the laptop because its lagging and I can't even do anything to it. I think that's what break the drive.

It was probably the opposite. The drive failing caused the laptop to not work properly. The drive was probably dead before you forced the reboot.

dorsetknob · May 10, 2021

Another case
calling @seagate_surfer Your help advice needed

Zheng Kit · May 10, 2021

newtekie1 said:
It was probably the opposite. The drive failing caused the laptop to not work properly. The drive was probably dead before you forced the reboot.

Now that you talk about it, maybe the failure of the drive is why my laptop lag at that moment. The drive was used only like 8 months though, not even 1 year.

Andy Shiekh said:
How much RAM do you have in the laptop? maybe it was paging like crazy.

I was happy that the 3.5" version of the Seagate Firecuda does not use shingling; not so sure about the 2.5" version.

I have 16gb of ram(8gbx2). What is singling?

The drive was only like 8 months old, that's a very short lifespan right compared with normal ones?

Shrek · May 10, 2021

Shingling
Shingled magnetic recording - Wikipedia

16GB should be more than enough

My 3.5" Seagate Firecudas are all over a year old and still going strong.

newtekie1 · May 10, 2021

Andy Shiekh said:
I was happy that the 3.5" version of the Seagate Firecuda does not use shingling; not so sure about the 2.5" version.

Andy Shiekh said:
Shingling
Shingled magnetic recording - Wikipedia

What does this have to do with the topic? Shingling doesn't affect the life of the drive, and it's really not a bad things. I have several SMR drives, if I didn't tell you they were SMR, you wouldn't know it just using them normally. The only way you would be able to tell is if you tried to transfer a hundreds of GB of data from a high speed source to the drives all at once.

yotano211 · May 10, 2021

The good thing about the firecuda is the 5 year warranty. I've used the 2.5in 2tb in my laptop for a few years.

Shrek · May 10, 2021

With shingling one has to a lot more work writing data as the shingles need to be rebuilt, so yes I think it very much effects the life of the drive.

So if one is paging to the drive, this could be an issue (that is why I asked about the amount of RAM).

Zheng Kit · May 10, 2021

yotano211 said:
The good thing about the firecuda is the 5 year warranty. I've used the 2.5in 2tb in my laptop for a few years.

Yeah I'm glad about that. They are very helpful as well, keep on updating me on any type of possible solutions. Just need to wait for them to collect my broken drive and send me the replacement.

Technically I got my first laptop last year like literally the first one so I'm still learning about all this pc stuff.

Andy Shiekh said:
With shingling one has to a lot more work writing data as the shingles need to be rebuilt, so yes I think it very much effects the life of the drive.

So if one is paging to the drive, this could be an issue.

I see, that could be an issue but 8 months lifespan is way too short I think haha. I saw some are running for more than 2 years and still fine. I'm not a heavy user as well, I just use it sometimes for gaming, most of the time are for university's assignments.

Shrek · May 10, 2021

8 months is way to short, but life in a laptop is tough for a hard drive.

newtekie1 · May 10, 2021

Andy Shiekh said:
With shingling one has to a lot more work writing data as the shingles need to be rebuilt, so yes I think it very much effects the life of the drive.

So if one is paging to the drive, this could be an issue (that is why I asked about the amount of RAM).

Hard drives don't wear in any significant way from writes.

Shrek · May 10, 2021

Which brings up the question: which part of a hard drive wears out first?

newtekie1 · May 10, 2021

Andy Shiekh said:
Which brings up the question: which part of a hard drive wears out first?

It's almost always the electronics on the PCB.

Shrek · May 10, 2021

Good to know; I thought it might be bad sectors or some such.

newtekie1 · May 11, 2021

Andy Shiekh said:
Good to know; I thought it might be bad sectors or some such.

IME the vast majority die from something other than bad sectors.

Shrek · May 11, 2021

Interesting that it is not the moving parts that fail.

newtekie1 · May 11, 2021

Andy Shiekh said:
Interesting that it is not the moving parts that fail.

I see some of that too.

Athlonite · May 11, 2021

For the laptops I have serviced over the years I have found that excess heat is usually always the killer of their electronics and it's usually always a dead disk

Zheng Kit · May 11, 2021

Athlonite said:
For the laptops I have serviced over the years I have found that excess heat is usually always the killer of their electronics and it's usually always a dead disk

Wow it means if I'm always running my laptop at high temperature my drive will get damage as well.

That could be the cause because my laptop was always reaching 94c when gaming. After I undervolted both cpu and gpu now it's only reaching like 82c, but the drive has already died.

System Name	CyberPowerPC ET8070
Processor	Intel Core i5-10400F
Motherboard	Gigabyte B460M DS3H AC-Y1
Memory	2 x Crucial Ballistix 8GB DDR4-3000
Video Card(s)	MSI Nvidia GeForce GTX 1660 Super
Storage	Boot: Intel OPTANE SSD P1600X Series 118GB M.2 PCIE
Display(s)	Dell P2416D (2560 x 1440)
Power Supply	EVGA 500W1 (modified to have two bridge rectifiers)
Software	Windows 11 Home

Processor	Intel Core i7 10850K@5.2GHz
Motherboard	AsRock Z470 Taichi
Cooling	Corsair H115i Pro w/ Noctua NF-A14 Fans
Memory	32GB DDR4-3600
Video Card(s)	RTX 2070 Super
Storage	500GB SX8200 Pro + 8TB with 1TB SSD Cache
Display(s)	Acer Nitro VG280K 4K 28"
Case	Fractal Design Define S
Audio Device(s)	Onboard is good enough for me
Power Supply	eVGA SuperNOVA 1000w G3
Software	Windows 10 Pro x64

System Name	CyberPowerPC ET8070
Processor	Intel Core i5-10400F
Motherboard	Gigabyte B460M DS3H AC-Y1
Memory	2 x Crucial Ballistix 8GB DDR4-3000
Video Card(s)	MSI Nvidia GeForce GTX 1660 Super
Storage	Boot: Intel OPTANE SSD P1600X Series 118GB M.2 PCIE
Display(s)	Dell P2416D (2560 x 1440)
Power Supply	EVGA 500W1 (modified to have two bridge rectifiers)
Software	Windows 11 Home

Processor	Intel Core i7 10850K@5.2GHz
Motherboard	AsRock Z470 Taichi
Cooling	Corsair H115i Pro w/ Noctua NF-A14 Fans
Memory	32GB DDR4-3600
Video Card(s)	RTX 2070 Super
Storage	500GB SX8200 Pro + 8TB with 1TB SSD Cache
Display(s)	Acer Nitro VG280K 4K 28"
Case	Fractal Design Define S
Audio Device(s)	Onboard is good enough for me
Power Supply	eVGA SuperNOVA 1000w G3
Software	Windows 10 Pro x64

System Name	CyberPowerPC ET8070
Processor	Intel Core i5-10400F
Motherboard	Gigabyte B460M DS3H AC-Y1
Memory	2 x Crucial Ballistix 8GB DDR4-3000
Video Card(s)	MSI Nvidia GeForce GTX 1660 Super
Storage	Boot: Intel OPTANE SSD P1600X Series 118GB M.2 PCIE
Display(s)	Dell P2416D (2560 x 1440)
Power Supply	EVGA 500W1 (modified to have two bridge rectifiers)
Software	Windows 11 Home

Seagate Solid State Hybrid Drive(SSHD) not working

Zheng Kit

80251

Zheng Kit

Shrek

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dorsetknob

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yotano211

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Athlonite

Zheng Kit

System Name	MSI GP76
Processor	intel i7 11800h
Cooling	2 laptop fans
Memory	32gb of 3000mhz DDR4
Video Card(s)	Nvidia 3070
Storage	x2 PNY 8tb cs2130 m.2 SSD--16tb of space
Display(s)	17.3" IPS 1920x1080 240Hz
Power Supply	280w laptop power supply
Mouse	Logitech m705
Keyboard	laptop keyboard
Software	lots of movies and Windows 10 with win 7 shell
Benchmark Scores	Good enough for me

System Name	Cumquat 2021
Processor	AMD RyZen R7 7800X3D
Motherboard	Asus Strix X670E - E Gaming WIFI
Cooling	Deep Cool LT720 + CM MasterGel Pro TP + Lian Li Uni Fan V2
Memory	32GB GSkill Trident Z5 Neo 6000
Video Card(s)	PowerColor HellHound RX7800XT 2550cclk/2450mclk
Storage	1x Adata SX8200PRO NVMe 1TB gen3 x4 1X Samsung 980 Pro NVMe Gen 4 x4 1TB, 12TB of HDD Storage
Display(s)	AOC 24G2 IPS 144Hz FreeSync Premium 1920x1080p
Case	Lian Li O11D XL ROG edition
Audio Device(s)	RX7800XT via HDMI + Pioneer VSX-531 amp Technics 100W 5.1 Speaker set
Power Supply	EVGA 1000W G5 Gold
Mouse	Logitech G502 Proteus Core Wired
Keyboard	Logitech G915 Wireless
Software	Windows 11 X64 PRO (build 24H2)
Benchmark Scores	it sucks even more less now ;)