• Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

steelseries Sensei mouse issue moving on its own??

TonyB

TonyB

Joined
Aug 23, 2011
Messages
217 (0.04/day)
System Specs
System Name HP Pavilion - 15-cw1068wm
Processor AMD Ryzen 5 3500 U
Motherboard HP
Cooling standard laptop cooling
Memory 16 gb DDR4
Video Card(s) Radeon™ Vega 8 Graphics
Storage 125 gb internal M.2 SSD and 1 TB internal laptop drive.
Display(s) Built in
Case Laptop
Audio Device(s) built in B&O audio.
Power Supply Laptop 45w
Mouse track pad , and SteelSeries mouse.
Keyboard built in.
Software Windows 10 pro
So rather than RMA this thing which is brand new and what steelseries would want me to do i bet, and i cant afford to go without a mouse, not when i have allot of work to do on my PC and i bought this one to replace one that broke, i thought maybe i would come here and ask if anyone has experience a issue before like this. At random times my mouse cursor will wig out and move on its own, its very strange, i unplugged from the internet thinking maybe i was hacked. But it still did it, so i ran a virus scan and a malwarbytes scan no issues found. So anyone else have any ideas, it will move to random locations and not all the time, if i pick the mouse up it stops, if i unplug it stops. So on this note anyone have any ideas??
 
so basically when it started happening you thought of 3 different internet related issues and youve managed to unplug the mouse and pick it up off your desk once.

Clean the laser

already cleaned it?

clean it again.

Now that its clean put it on a shelf for a minute and wipe off your entire desk

Nope not just their.

all of it.

Now take your mouse pad and throw it in the trash.

Dont want to?

enjoy your mouse freaking out

dont have one?

get one now that your desk is clean

still doing it?

RMA your mouse. enjoy clean desk and new mouse pad.
 
Never owned a laser mouse before how do i clean the laser? also just got the mouse pad today so its a clean one. maybe cleaning the laser will work :) just need to know how to do that thanks for quick response.
 
a Q tip with some alcohol in the bottom. a common problem for laser mice and any kind of optical mouse is hair even if you dont see it. a single strand can mess up the tracking. after all they are ment to see things far thinner then you can. if your still getting haywire results try spraying the bottom of it with compressed air. Hair or dust sometimes lodges and sticks to the stickers normally around the sensor.
 
ok cool will do this :) yeah i just checked my mouse pad for hair as i have a cat, and i cant see it on there but might be some i can see maybe i spray that off as well with canned air.
 
Well i cleaned it i did not have alcohol so i used the compressed air and it made no difference but i just notes something i think it might be the mouse pad and its the one steelseries recommends for this mouse the steelseries qck+ mouse pad, i took the mouse to my wood desk and moved it all over and it did not do this i put it back on the new clean mouse pad moved it all over let it go and low and behold it freaked out. how wired and its the pad the recommend interesting.
 
I had this with mine, it was all to do with the cable placement and mouse is fair away from were it's plugged in. Solution for me was hand the cable of the back of the table with a usb extension so there is no pulling.

And if that works and one day you get double clicking and it's out of warranty open it up and clean the switches as that will help to get a bit more life out of it too.
 
i have the steelseries apex keyboard the one with the USB ports on the back of it can i plug my my mouse into one of though or will it not work right then it will be nice and close to the pad.
 
In a perfect world the hub on the keyboard should work fine. However, USB hubs of any sort can and will cause issues. Always best in my opinion to plug into the PC.
 
ok cool :)
 
I took the notion to re do the steelseries software today and upon doing so it put a third controller driver with the mouse drivers this time inside my device manager and so far it has not moved once in the last hour by itself, i think all this time it must have been a driver that had gone missing how wired.
 
Only installed the drivers once saved on mouse don't need them any longer as you can change it without the software. Maybe it needed a driver reset but anyways good to hear you have it solved :).
 
its better :( but started again i think its the dam mouse :( amazon offered me a return on a gift card and then i can get a replacment for it or get the same one as i like them, its not as bad but it still does it but at least its not moving all over the screen anymore, i just dont get it, it was great and fine for over 2 hours and then started again, ?? any programs that can cause this issue that you know off?
 
Tried updating the firmware ?
 
yup it did a update or something but it did not look like the version changed at all so might have just done a check and did not need it.
 
When you installed the new firmware did it stop near 1/2 way ? (41%), when\if it does that just unplug and plug it back in and you can get it to continue with the update.
 
nope it went to 100% i did it again to make sure and it went again but the number did not change so i'm guessing its already there.
 
Does the software for steelseries mice have a 'surface analyzer' tool? If they do it might be worth trying that.
 
what is that ? here is pictures of the settings see anything i could use to fix it.
 

Attachments

  • steelseries 1.png
    steelseries 1.png
    368.4 KB · Views: 1,073
  • steelseries 2.png
    steelseries 2.png
    371.1 KB · Views: 992
Have you tried running the firmware tool and doing a driver reset ?. Try putting Exact lift to 40% see if that helps.
 
yeah did that it was recommended to do that way on there FAQ so i did it like that the exact lift was at 40 before i been trying different things i will move it up a little further from 40 and see what it does.
 
TonyB said:
what is that ? here is pictures of the settings see anything i could use to fix it.
Click to expand...
Never mind, I don't think steelseries has that tool. :(

Edit: Have you tried reducing your polling rate? I had a Corsair m60 that would shudder over the screen if I had it set to 1000hz.
 
beginning to think its a lost cause and going to have to RMA its doing it again it just moved to the top of my screen and is moving across it as i type this. I think sensor issue??
 
Have you tried it out on a another computer if possible? If it still happens on a different computer and you've tried everything suggested in the thread then yeh, I'd send it back.
 
It might be a haunted mouse.
 
You must log in or register to reply here.
Back
Top