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System Service Exception BSOD when browsing external drives in Explorer

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Have a client at work that's getting System Service Exception BSODs when trying to access external drives in Windows Explorer. After the BSOD, the client enters a boot loop that is only resolved by fully powering off the machine. He's able to browse the drives via CLI without error. I believe the drives are Seagate external HDDs (Seagate Backup Plus Hub BK). We replaced the drives which didn't solve the problem. The client was getting the BSODs with USB flash drives also. Updating the Intel Management Engine driver and the Intel Rapid Storage Tech driver solved the problem for USB flash drives but trying to browse the external HDDs still cause BSODs. Using a USB hub didn't help.

The client is running a 6700K (at stock from what I can tell) in an ASRock H110M-ITX board. BIOS is up to date (7.20). I'll have some time on the machine tomorrow morning, but we're getting to the point where my boss doesn't want us spending any more time on this issue given that it's a custom-built machine and not one of our standard deployments.
 

Ahhzz

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wow... that's a stinker...

did you run an SFC and a DISM?
 
Joined
Jan 8, 2020
Messages
790 (1.49/day)
Location
Maryland, USA
Processor Ryzen 5 2600
Motherboard MSI B450 Gaming Pro Carbon AC
Cooling CPU: bequiet! Dark Rock 4. Case fans: 2x bequiet Silent Wings 3 140s, 2x Silent Wings 3 120s
Memory 2 x 8 GB Corsair Vengeance LPX DDR4-3000 C15
Video Card(s) Sapphire NITRO+ RX 5700 XT
Storage 500 GB Samsung 860 Evo, 1 TB WD Blue 3D M.2, 1 TB Inland Professional
Display(s) MSI Optix MAG271CQR 1440p 144Hz, MSI Optix MAG241C 1080p 144Hz
Case Fractal Design Meshify C Black
Audio Device(s) Philips SHP9500 + V-Moda BoomPro
Power Supply EVGA SuperNOVA G3 80+ Gold 750W
Mouse Razer Mamba Wireless
Keyboard CoolerMaster Masterkeys Pro S - Cherry MX Browns
wow... that's a stinker...

did you run an SFC and a DISM?
My coworker ran an SFC which repaired some corruption but it didn’t change anything, not sure if they tried DISM or not.

A system reset (removed all files) through the Windows Recovery menu seems to have solved this issue.
 
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