USB not recognized error

[Black Panther]

My dad just bought an HTC Desire phone. He is not interested in synching it with his pc, but whenever he plugs the phone in through USB it gives an error saying that there was a malfunction and usb drive not recognized. We tried it in 3 different pc's and it gives the same error.

Installing the HTC Sync driver didn't work either - the software says the phone is offline, and it still pops up on the bottom right of the pc monitor that there was a malfanction and the usb is not recognized.

Am I missing something or could it be that the cable or phone is faulty?

 

[Thrackan]

PC specs? What OS is this in? I have a Desire which works just fine...

 

[Black Panther]

PC specs? What OS is this in? I have a Desire which works just fine...

We tried it in a E7500 2GB RAM Win 7 x86, in a Q9400 2GB RAM Win 7 x86 and in laptop 1.6Ghz pentium 1GB RAM XP x86.

So you mean you plug your Desire and it is instantly recognized like a drive (my LG Arena works like that too)...

 

[Thrackan]

When I plug my Desire in it asks me what I wanna do (charge, USB disk, those kinds of things) and the drive shows up. Both in WinXP x86 (work) and Win7 x64 (home)

Got another micro-USB cable to test?

 

[Black Panther]

This one lights up and starts charging, and this appears on the pc monitor:

If I click the message I get this:

I don't have a spare cable, but guess there's no choice except getting one...

 

[Thrackan]

Well as my Desire does ask me the question, you might have, at some time, selected to use the phone as a modem and ticked the "Don't ask me again" box. I'm not that much into the OS but you might wanna search how you can reset that.

 

[digibucc]

Well as my Desire does ask me the question, you might have, at some time, selected to use the phone as a modem and ticked the "Don't ask me again" box. I'm not that much into the OS but you might wanna search how you can reset that.

this i think is most likely - I have an evo and it too asks me every time, as I sometimes do and sometimes do not want to use it as a drive.

I recommend getting an AC wall->USB adapter - one should have came with the phone. they are cheap, convenient, and will charge the phone faster than from a computer's usb port.

 

[Black Panther]

He had ticked that box but setting it to sync, and he did it to try to solve this same problem.

I've done 'set phone to factory default' now just in case....

Edit: After setting to factory default, now the phone asks me if I want to active-sync or use as disk drive. I choose disk drive but still get the precise error in screenshots above.

 

[digibucc]

yeah it should give you the option to charge only, if it doesn't do that - maybe there is something wrong with it ?

 

[Black Panther]

After more googling I found advice to stick it to one of the back USB's because they supply more voltage (really?)

Anyway, this worked, but I got a popup saying that I need to format the drive before I can use it

Is it safe to do this or would my dad end up with a working usb disk instead of a working phone?

 

[Thrackan]

After more googling I found advice to stick it to one of the back USB's because they supply more voltage (really?)

Anyway, this worked, but I got a popup saying that I need to format the drive before I can use it

Is it safe to do this or would my dad end up with a working usb disk instead of a working phone?

Hmm, maybe his mem card isn't formatted yet. Sounds weird tho.

 

[Black Panther]

Hmm, maybe his mem card isn't formatted yet. Sounds weird tho.

I removed the micro-sd card from the phone and re-attached the phone to the pc and still got the message that I need to format 'drive e:'

 

[digibucc]

I removed the micro-sd card from the phone and re-attached the phone to the pc and still got the message that I need to format 'drive e:'

i wouldn't, especially after the mem card is removed.

 

[95Viper]

Well, on my LG you have to tell the phone, first, to use external memory device or the the internal memory.

Just saying...

If you don't, or don't have a card plugged in, it is on internal memory , by default.
(Most) phones will format the card and set up the directory structure when you plug it in and turn it on.

 

[Black Panther]

I guess this is important - he just told me that yesterday he plugged phone onto laptop and (using his words) "the computer was loading or installing something from the phone"....
Then he was distracted and just pulled out the USB without letting it finish what it was doing
It even worked because he had installed music on the phone (and I was like huh how had you managed to install music.....)

It was only after this incident that every computer we plug in the phone insists on wanting to format it.

______________________

This makes sense, once I pulled out a pendrive like that and I kept getting the message that it needed to be formatted to be used again.
But well, formatting a pendrive is routine but formatting a phone especially just the phone without the micro-sd card just sounds not good..

 

[Completely Bonkers]

Format it. Fix FAT. Start over.

Oh, and don't forget to teach dad lesson about safely-remove-usb device.

PPS. Twighlightzone, is this some kind of freaky role-reversal? LOL. Anyway, hope it works out fine, if not warranty return it

 

[de.das.dude]

have you tried bluetooth?

 

[Black Panther]

Format it. Fix FAT. Start over.

Won't formatting a phone remove its functions as a phone?

have you tried bluetooth?

The pc's here don't have bluetooth.

Edit: By golly I tried to scan it several times without success, then suddenly it was Win 7 which prompted me to scan, I did and problem is solved now