What happens to RMA's for late model videocards?

[80251]

If no one has stock, how do manufacturers handle RMA's for late model videocards?

 

[AsRock]

Price you payed for it going by the receipt ?, and i would think they would offer a possible repair too, but i think chances of the later be very low depending on the problem.

Some might current MSRP price which maybe lower or some thing equal value or higher.

 

[maxfly]

Yep, they give you whatever they deem is an equal performing current gpu.

 

[FreedomEclipse]

A few things can happen...

1. They offer you credit based on the 'street value' of the card.

2. They can offer to repair the card -- more often than not they wont give you that option.

3. If they dont have the same card in stock from refurbed RMAs then they will offer another card to similar or equal performance of the dead/faulty one. Some manufacturers have been known to send back graphics cards that are situated in the next tier for instance, you RMA an 1070 and get a 1080 or 1080ti back in return. You just have to pray to the RNG Gods that whoever is handling your RMA case will bless you that day.


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You can offer to pay for repairs but at the same times its down to their digression on if they accept your offer. Usually, they have strict policies to stick to when handling older faulty/dead cards

 

[droopyRO]

Price you payed for it going by the receipt ?,

That is what you most likely will get. But you get a GTX 1650 for the price of an 5700XT these days where i live. So, clean your cards, undervolt, repaste, cool your cards because this times are bad for gamers. Maybe for years to come.

 

[80251]

That is what you most likely will get. But you get a GTX 1650 for the price of an 5700XT these days where i live. So, clean your cards, undervolt, repaste, cool your cards because this times are bad for gamers. Maybe for years to come.

Giving someone MSRP for an RMA'ed videocard hardly seems fair these days.

 

[R-T-B]

Giving someone MSRP for an RMA'ed videocard hardly seems fair these days.

It's been the policy since the dawn of time though, so it's what they can do.

FWIW EVGA has dedicated rma stocks for this situation of at least 20 series cards. Speaking from experience.

 

[jboydgolfer]

i RMA'd a card during the current market 'crisis'.
i was warned of delays, & was told i might not be able to get my exact model back, if a card swap was required.

i waited a couple weeks, & they offered me a different model, but it had 3 fans, & i hate 3 fan cards, so i told them to repair my card as best they could & send my old card back

 

[candle_86]

you never know, it tends to be a replacement to something equal or comparable. Buddy back in 2007 blewup a 6800GT, BFG sent him an 8800GTS 320, so you never know.

 

[Final_Fighter]

Manufacturers keep a certain number of cards for rma reasons. Some of those are cards that got sent back and where found to not be faulty. Others are cards that where past around for testing and where required to be handed back. Some are cards that did not make it to retail channels due to damaged packaging and finally, some are stock that is set aside for this vary reason. most keep available rma stock up until the warranty expires on that series. they dont really like to hand out a new generation of card for previous generation returns because you usually will get an updated warranty for the new card that will then go on for another 2-3 years.

 

[candle_86]

Manufacturers keep a certain number of cards for rma reasons. Some of those are cards that got sent back and where found to not be faulty. Others are cards that where past around for testing and where required to be handed back. Some are cards that did not make it to retail channels due to damaged packaging and finally, some are stock that is set aside for this vary reason. most keep available rma stock up until the warranty expires on that series. they dont really like to hand out a new generation of card for previous generation returns because you usually will get an updated warranty for the new card that will then go on for another 2-3 years.

Some of the cards from past experince are also repaired, i had an RX460 die on me some years ago, i sent it in and gigabyte emailed me back saying that i would be getting a previously repaired RX460 back, the one they sent also didnt work right, so they rma'd it and sent another previously repaired back and that one worked. Sometimes I think they do repair the cards, if its just a bad ram chip its easy enough to fix if you have the right tools