ok so this is the whole story. on october 7th, theres the new iphone 4s. I called in to preorder it because I couldn't change the shipping address (it was stuck to the billing address). So i called in and 1st sales rep says hes got it all covered, does the whole ordering process (takes about 1 hr). Get a confirmation email saying its shipped the the wrong address. So I call in again and 2nd sales rep says she will fix it and all is good. She goes through the whole process (another hour wasted) and cancels the earlier and sends a confirmation email with the wrong address again. So i called in again 3rd time and the sales rep says all is good she will fix it for SURE. goes through the process and at the end, my credit card doesn't go through. Reason was it takes them around 3 days to credit back my money. So I am completely lacking in funds to use for the whole weekend at a college, where closest family I got is 7 hrs away. Couldn't buy anything and couldn't get my pre-order in (longer the wait on the preorder, the longer it takes over the launch date, so basically I get it later than the october 14 release date....). This is absolutely ridiculous that I have to go through all that to get nothing done and even worst spend a weekend starving.
Now thats just half the story. the other half is now this. I had a commitment from 1 supervisor though a sales rep. And it was scheduled specifically for 11 am Pacific time, as I stated to her. Next day the supervisor calls at 9 am which I am busy so could not pick up the call. Can't tell time right? wasted my time cuz now I had to call again and ask for another. So put me on hold and finally got to talk to a supervisor who said he can't do jack and agrees that AT&T screwed me over. Awesome. He says hes gonna make a commitment to call me back on Monday at 9am pacific time and we talked about how to tell time. Monday comes and yet no call throughout the day. SO wasted my time again cuz i had to call in again. This time I got on and they put me immediately through to a supervisor ( a low ranked one i guess) cuz she only offered $25 bucks and that was all she could do apparently. So I said no, not acceptable and she said she'd have her supervisor call me back between today and tomorrow. I shall see how this higher supervisor takes on my case...
oh and I find them rather stupid because I kept emphasizing nice and slow that I couldn't spend any money with my credit card cuz of their screw up and each one eventually says "well your money is still gonna be refunded" >>> no duh its gonna be or there'd be something else going.
