So to put a positive spin on this thread...you know who really stepped up and showed me a good reason to keep doing business with them? Corsair.
I was looking to buy a new case a couple weeks ago, a fellow user sold me his Corsair 600C. It was a review sample as so many items get sold around here and on other forums. Well I receive it, and there is a small scratch/gouge on the front panel, and while the user offered to make things right, we both agreed that I should contact Corsair first as all I wanted was touch-up paint. I didn't want to pay to ship this whole damn case anywhere, I decided to migrate my system to it from the old Lian Li.
So New Year's Eve, I submit a ticket requesting a paint code so I can get it mixed, or the cost of a bottle of touch-up paint. I used to own a Hydro Dipping biz and did A LOT of automotive painting and refinishing, so a flat smooth PC case would be a piece of cake. They replied, requesting my invoice and pictures of the box with Lot # info and part info from the panel. I explained I had purchased the case as a USED review sample, linked them to the review it was involved in, sent them pictures of the damaged panel and markings on the box they requested.
Not expecting much, I let the seller know that I am assuming since I have no invoice, this little experience ends here.
Not so....
A couple hours later, I receive a shipping notification in my email, and an explanation after some conversing with the Corsair support techs that since the case is not available in their store yet, and I was able to provide them all the information I could, they were going to do a one-time deal and send me a brand new front panel, no charge to me what-so-ever.
I was blown away. I have done many RMA's, and the buck usually stops at not having an invoice. So needless to say I was pleasantly surprised, as was the seller. I am also extremely content, I have the case I wanted, and now have a brand new front panel.
Everyone will have had varied experiences with companies, the two that let me down the most were DFI and Abit. Gigabyte has had its ups and downs over the years for sure, and out of the bigger name brands I have seen more failures from their products, but I still run them...and my GTX 770 has been perfect since day 1. Different companies cut different corners, and some of us can deal with those cut corners, some can't. Doesn't make them right, but I don't know a single company out there that isn't cutting corners, especially when you have a bottom-line oriented management and group of investors...you're bound to make a few mistakes and piss people off.
Doesn't make the issues in this thread less relevant, and I've had my fair share of shitty customer service experiences, but it seems like
@newtekie1 has had some notable bad experiences. If EVGA did that to me, I'd stop using them too...and it's tough not to be done with Gigabyte after that experience. Regardless of the customer service center, if GB isn't following up, doing spot checks on their own RMA's, and just paying this organization to do a shitty job without following up, they are at fault and their paying someone to poorly represent them.
It's easier to remember to say something bad about a company that mistreats you, than to say something good about a company that treated you right. Which is part of why I wanted to share my very recent positive experience dealing with Corsair with you guys, and I'm sure some of you have had issues with Corsair support...but I haven't. And the most recent experience was pretty damn awesome.
I hope GB can step up, maybe even review this thread and treat ya right
@newtekie1 , but even then it would be tough to blame you for using another brand/mfg/vendor for your parts.
