- Joined
- Nov 15, 2021
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- 3,568 (2.67/day)
- Location
- Knoxville, TN, USA
So one of my family members works from home every day, using a laptop provided by her workplace. Her laptop wifi WiFi will occasionally disconnect for 5-10 seconds at a time, at widely varying intervals. I have been attempting to figure out what is going on, but have been unable to nail down the issue.
She works for a fairly small company, so it resources are limited. The laptop does not give her administrator privileges, so I cannot attempt reinstall of drivers, and as the drive uses Bitlocker, I will not risk using other drives in the system.
The IT tech apparently reinstalled drivers, with no effect.
The WiFi card works in another laptop in the limited time I had to test it.
When the WiFi disconnects, the associated section in Task Manager's performance tab disappears. I have not been able to ascertain if this also happens in Device Manager. Disabling and re-enabling the device in Device Manager does not help.
Any ideas about the cause of this would be appreciated.
She works for a fairly small company, so it resources are limited. The laptop does not give her administrator privileges, so I cannot attempt reinstall of drivers, and as the drive uses Bitlocker, I will not risk using other drives in the system.
The IT tech apparently reinstalled drivers, with no effect.
The WiFi card works in another laptop in the limited time I had to test it.
When the WiFi disconnects, the associated section in Task Manager's performance tab disappears. I have not been able to ascertain if this also happens in Device Manager. Disabling and re-enabling the device in Device Manager does not help.
Any ideas about the cause of this would be appreciated.