WTF Corsair / UPS

[Hugh zephyro]

So I buy a new power supply that dies within the first few hours of use. Luckily nothing dies with it but because the order was made a month ago and I haven't put it to use till now I could not return it with Amazon.

So I use Corsair RMA, and ask specifically for "advanced RMA" to save time .

What a shit idea that was .

First to set up an advanced RMA one must call directly Corsair, fine not ideal but it's ok.

one problem tho there's no que system

If you call and no one is available your calls just gets ended so you just gotta get lucky I guess.

Anyways after that I setup the advanced RMA and find out the replacement unit is shipping from the US with UPS

WHY the fuck is it shipping all the way from the US when I'm in Italy. There's RMA facilities in Europe cause I shipped the defective unit to the Netherlands so this is pure idiocy .

Anyways this obviously delays the shipment significatly to 11 days completely defeating the purpus of the advanced RMA .

10 days past and it says it's still in the US. I'm little confused but it said "on schedule " on the tracker so I ignored it.

12 days pass and nothing comes . Tracker says it's still in the US and now the delivery date is unknown. So I call UPS.

Appartly there is a invoice issue that I wasn't made aware of and the package HASN'T MOVED .

WTF Corsair why not include an invoice and ship this from ACROSS THE WORLD this clearly was poorly planned .

And WTF UPS why wasent I or Corsair made aware of this issue earlier .

What a disappointment of a RMA.

 

[Bill_Bright]

You mean they didn't blame it all on COVID?

I sent a birthday card to my granddaughter who lives a whole 172 miles away in Kansas City, MO. It used to take 2 days. It took 15 days and the post office said it was because of COVID. Bullfeathers! I know and understand some delays may occur due to COVID but I am getting tired of everything that goes wrong being blamed on COVID.

I have no idea why your PSU had to go to the US if their is an RMA center in the Netherlands. But then I have no idea what an RMA center is. Do they test returned products there? Do they repair faulty units there? Do they have a stock of replacement products? Or are they just a distribution center/transportation hub for Europe? Who knows.

Either way, I agree with you and they should have told you up front when you could expect your replacement to at least leave their facility on its way back to you.

 

[milewski1015]

Sorry to hear about that, sounds like it sucks. Why did you opt for calling Corsair instead of web support? When my original Vengeance LPX kit started failing I opened a support ticket, and then requested an advanced RMA through the correspondence on the ticket.

 

[bobbybluz]

I've had many things replaced by advanced RMA. They always require a credit card number as a deposit. If something doesn't arrive on time I call my credit card company (Visa) and file a claim. The money is either put on hold of refunded at that point. It then becomes the vendors problem. Also, with Visa you can file a claim for defective merchandise and since it's no longer in your possession because of the RMA process they'll issue you a chargeback. I had to do this with a Vizio television two years ago and got a full refund.