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Xfx r7870 problem

Joined
Mar 30, 2013
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System Name MyPC
Processor Intel Core i5-3570K
Motherboard MSI Z77A-G43
Cooling default
Memory Corsair 2x 2Gb
Video Card(s) XFX HD7870 DD 2048Gb
Storage OCZ SSD + WD hdd
Power Supply Corsair CX750
Software Windows 8 Pro 64bit
#1
Hello,

I have a XFX R7870 purchased.
My system will not recognize the card as a HD7800 series, but sees it only as a "MicroSoft Basic Display Adapter".

I have the card returned as a DOA and have a new card recovered but this gives the same result. Again "MicroSoft Basic Display Adapter".

If I install the drivers Windows 8 shows a bluescreen and reboot.

Are there more that these problems? And what can I do to solve this problem.

Maybe a BIOS problem?



I have the same problem on different PCs
My pc
MB : MSI Z77A-G43
CPU : Intel i5-3570K
PSU : 750W
Windows 8 Pro

Also tried on a MB: Asus M4A89GTD Pro/USB3 CPU: ADM Phenom II X4 955 PSU: 600W
With win7 and with Win 8

Thanks in advance

Tim
 
Joined
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Messages
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Location
Mainland Britain
System Name H2o Box
Processor Intel(R) Core(TM) i7 4820k @ 4.40 GHz
Motherboard MSI X79A-G43 Plus (MS-7760) v3
Cooling CPU EK Block and 360RAD H2o
Memory Gskill RipjawsZ 16Gb 9-10-9-28 3T @ 2021Mhz
Video Card(s) Zotac GTX 1080ti AMP EXTREME, EVGA GTX 980ti FTW
Storage HyperX Fury 120GB & Savage 480GB SSD, Seagate 250GB,250GB 7200rpm Kingston 64GB SSD
Display(s) Panasonic GT30 46'' 1080p 3D HDTV [Custom Resolution 3200*1800]
Case Corsair O-800D
Audio Device(s) Creative Sound Blaster X-Fi Titanium Fatal1ty Pro
Power Supply Be Quiet! [Dark Power Pro 11] 1200W CM replaced [7-4-2017]
Mouse Asus ROG
Keyboard Microsoft Digital Media 1.0A
Software Win 10 Pro 64Bit v 1703 / OS[build 15063.13]
#2
Hi

Welcome to TPU

Edit Default core looks wrong should be 1050Mhz [can you let TPU community know vga card *exact model]

Note: would be odd for for a second card to be doa, note serial number of vga card "is it the same?" definitely new card!

In Test PC Asus M4A89GTD Pro/USB3; all drivers were removed before installing XFX R7870, motherboard bios & chipset drivers were up to date?


-Check HDMI and or DVI cable for bent pins

-Check vga card 6 and or 8 pin power connectors are secure *if required

-Remove the CPU [check pinouts] clear cmos [while cpu is removed]; reseat the CPU; boot with minimal hardware, one stick of RAM [seated in DIMM_1], reseat VGA card [able to boot to bios][able to boot to DOS prompt]

-hdd attached [able to boot to windows safe mode]

-Look here

-check motherboard bios is up to date Note:*"download and execute the file in USB pen drive only."*

http://www.msi.com/language/

atb (all the best)

Law-II
 
Last edited:
Joined
Mar 30, 2013
Messages
6 (0.00/day)
Likes
3
System Name MyPC
Processor Intel Core i5-3570K
Motherboard MSI Z77A-G43
Cooling default
Memory Corsair 2x 2Gb
Video Card(s) XFX HD7870 DD 2048Gb
Storage OCZ SSD + WD hdd
Power Supply Corsair CX750
Software Windows 8 Pro 64bit
#3
Hi,

Thanks for your reply.
Here some answers.

Edit Default core looks wrong should be 1050Mhz [can you let TPU community know vga card *exact model]
Model No.: FX-787A-CD
Part No.: FX-787A-CDFC
DD RADEON 7870 1000M 2Gb D5 2x mDP HDMI 2x DVI

Note: would be odd for for a second card to be doa, note serial number of vga card "is it the same?" definitely new card!
I hope its a new card. The seals on the new box looks like there were new.
I did not checked the serial number. I dont know the serial number from the other R7870.

Edit: i checked the packlist from both cards and they have different barcodes. So i think its a new card

In Test PC Asus M4A89GTD Pro/USB3; all drivers were removed before installing XFX R7870, motherboard bios & chipset drivers were up to date?
All of the AMD software is uninstalled and i used DriverSweeper after that.
The MB bios & chipset are the latest version 3030


-Check vga card 6 and or 8 pin power connectors are secure *if required
The R7870 have a 6-pins and a 8-pins connector , both are connected with a 6 and a 8-pins cable.



Thanks in advance

Tim
 
Last edited:
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#4
Usually when it shows "MicroSoft Basic Display Adapter" it means the actual driver is not installed yet.
You might want to try a manual install via device manager.
 
Joined
Mar 30, 2013
Messages
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Likes
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System Name MyPC
Processor Intel Core i5-3570K
Motherboard MSI Z77A-G43
Cooling default
Memory Corsair 2x 2Gb
Video Card(s) XFX HD7870 DD 2048Gb
Storage OCZ SSD + WD hdd
Power Supply Corsair CX750
Software Windows 8 Pro 64bit
#5
I give up.
I've done everything on your list but no result.

I did a clean install of Windows 7 with SP1 and. Net4.0
The system recognizes something of an AMD video card but will not boot afterwards.
Only when I R7870 DD (Double Disappointment Edition) remove from the system, run Windows 7 again.

I send the card back this week to the reseller and start looking for a replacement.

I had a HD6870 in my old system but that is overheated. And no longer works.

I need a video card that can handle 4 screens. For a normal price.

3x 22 "(5860x1080) in Eyefinity in my race rig
1x 24 "(1920x1080) on my desk

Anyone have an idea?
 
Joined
May 9, 2011
Messages
1,877 (0.78/day)
Likes
878
Location
Mainland Britain
System Name H2o Box
Processor Intel(R) Core(TM) i7 4820k @ 4.40 GHz
Motherboard MSI X79A-G43 Plus (MS-7760) v3
Cooling CPU EK Block and 360RAD H2o
Memory Gskill RipjawsZ 16Gb 9-10-9-28 3T @ 2021Mhz
Video Card(s) Zotac GTX 1080ti AMP EXTREME, EVGA GTX 980ti FTW
Storage HyperX Fury 120GB & Savage 480GB SSD, Seagate 250GB,250GB 7200rpm Kingston 64GB SSD
Display(s) Panasonic GT30 46'' 1080p 3D HDTV [Custom Resolution 3200*1800]
Case Corsair O-800D
Audio Device(s) Creative Sound Blaster X-Fi Titanium Fatal1ty Pro
Power Supply Be Quiet! [Dark Power Pro 11] 1200W CM replaced [7-4-2017]
Mouse Asus ROG
Keyboard Microsoft Digital Media 1.0A
Software Win 10 Pro 64Bit v 1703 / OS[build 15063.13]
#6
Hi

I did a clean install of Windows 7 with SP1 and. Net4.0
The system recognizes something of an AMD video card but will not boot afterwards.
Only when I R7870 DD (Double Disappointment Edition) remove from the system, run Windows 7 again.
shame to hear; however card is dead

For a normal price.
What is your budget?

Where are you purchasing from? US, UK, EU or Other

I need a video card that can handle 4 screens.
AMD Serise

if budget can stretch to HD 7950 with good cooler
or
HD 6970 with active display port support [may be possible to get one of these used for less $]
http://www.amd.com/uk/products/desk...6970/Pages/amd-radeon-hd-6970-overview.aspx#2
[depending what fps required ingame]

http://www.gpureview.com/show_cards.php?card1=664&card2=638

atb

Law-II
 
Last edited:
Joined
Mar 30, 2013
Messages
6 (0.00/day)
Likes
3
System Name MyPC
Processor Intel Core i5-3570K
Motherboard MSI Z77A-G43
Cooling default
Memory Corsair 2x 2Gb
Video Card(s) XFX HD7870 DD 2048Gb
Storage OCZ SSD + WD hdd
Power Supply Corsair CX750
Software Windows 8 Pro 64bit
#7
Joined
May 9, 2011
Messages
1,877 (0.78/day)
Likes
878
Location
Mainland Britain
System Name H2o Box
Processor Intel(R) Core(TM) i7 4820k @ 4.40 GHz
Motherboard MSI X79A-G43 Plus (MS-7760) v3
Cooling CPU EK Block and 360RAD H2o
Memory Gskill RipjawsZ 16Gb 9-10-9-28 3T @ 2021Mhz
Video Card(s) Zotac GTX 1080ti AMP EXTREME, EVGA GTX 980ti FTW
Storage HyperX Fury 120GB & Savage 480GB SSD, Seagate 250GB,250GB 7200rpm Kingston 64GB SSD
Display(s) Panasonic GT30 46'' 1080p 3D HDTV [Custom Resolution 3200*1800]
Case Corsair O-800D
Audio Device(s) Creative Sound Blaster X-Fi Titanium Fatal1ty Pro
Power Supply Be Quiet! [Dark Power Pro 11] 1200W CM replaced [7-4-2017]
Mouse Asus ROG
Keyboard Microsoft Digital Media 1.0A
Software Win 10 Pro 64Bit v 1703 / OS[build 15063.13]
#8
Hi
Great to see the card is up and running again :toast:

atb

Law-II
 
Joined
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#9
Im having the same issues. May I ask Tim, how did you execute/use the ROM file to make your gpu work? :O

(ps I know im really late..))
 
Joined
Mar 30, 2013
Messages
6 (0.00/day)
Likes
3
System Name MyPC
Processor Intel Core i5-3570K
Motherboard MSI Z77A-G43
Cooling default
Memory Corsair 2x 2Gb
Video Card(s) XFX HD7870 DD 2048Gb
Storage OCZ SSD + WD hdd
Power Supply Corsair CX750
Software Windows 8 Pro 64bit
#10