Saturday, March 6th 2010

Newegg.com Botchup Sends Several Core i7 'Demo Boxes' to Customers

Newegg.com, one of America's leading online retailers of computer hardware and related sales, on its official Twitter page admitted to a botchup with one of its long-term partners that resulted in several customers who ordered Intel Core i7 processors receiving what it calls "Demo Boxes". These boxes probably are used to demonstrate what the boxes look like or weigh, or probably it's a case of "adulteration", forgery, and counterfeiting. Each of these so-called demo boxes contain a completely non-functional dummy of the processor, heatsink fan, and the instruction leaflet. When opened, the three don't really look like mockups, but when packed into the box, can easily pass off as the product.

Newegg swung into action after several customers got back to it reporting "fake Core i7 920" chips. Many of them were taken aback when their $290 investment yielded a big chunk of plastic, and a slab of metal on which is strapped on the processor's IHS. The chunk of plastic is molded roughly to the shape of an HSF, and a sticker of the HSF's top was pasted, so it could be visible from the little window on the box that lets you see the HSF. Newegg said that it has acknowledged that a number of "demo boxes" were shipped, and that its staff is working directly with each of the affected customers to resolve the issue at the earliest. It kind of begs the question: where did so many so-called demo boxes come from, and why are there so many of them?



Video of a disgruntled customer unboxing a "demo box", and statement from Newegg follow after the break.



Statement from Newegg:
Newegg is aware of a shipping error that occurred with certain recent orders of the Intel Core i7-920 CPU. After investigating the issue internally it appears one of our long term partners mistakenly shipped a small number of demo boxes instead of functional units. Our customer service team has already begun proactively reaching out to the affected customers. In line with our commitment to ensure total customer satisfaction we are doing everything in our power to resolve the issue as soon as possible and with the least amount of inconvenience to our customers.
Image courtesy: Overclockers.com community members dreadrok, nix. Video by YouTube member publicstunt
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75 Comments on Newegg.com Botchup Sends Several Core i7 'Demo Boxes' to Customers

#1
AthlonX2
HyperVtX™
great marketing strategy:P
Posted on Reply
#3
Phxprovost
Xtreme Refugee
nice coverup attempt newegg, cause im sure intel makes marked + serial numbered "demo boxes" complete with fake cpus with fab labeling on them and coolers that look like they are carved out of polystyrene, lol plus the "booklet" that looks like some blank index cards stapled together. This comes extremely close to topping the woodscrew fermi

*Edit* According to hardwarecanucks even the box it comes in is fake
Posted on Reply
#4
mtosev
lol. biggest fail in history :D
Posted on Reply
#5
TVman
newegg is fail
Posted on Reply
#6
Live OR Die
looks like a cover up to me if it was a demo it wouldnt look like that and why have a fake cpu and fan
Posted on Reply
#7
toyo
I can answer to the "WTF is this ugly thing?" question about the cooler from the last pic:

That is a piece of cheese, from my country, and Intel attached to it four legs for obvious reasons: the cheese has the CPU inside, and it can walk around the house and compute jobs, like flushing the WC or annoying your girlfriend with some questionable smell.
There is indeed a problem, Intel forgot to print the manual, and it contained instructions on how to melt the cheese if you decided the CPU would better suit your computer.

This is all part of the Intel campaign "Cheese is your friend; Say cheese!", which will be disclosed after the NDA is lifted.
Posted on Reply
#8
btarunr
Editor & Senior Moderator
lol surrealism.
Posted on Reply
#9
Mussels
Moderprator
its a cover up.

the threads on this showed very clearly the boxes have incredibly poor english - these are not intel demo boxes, but clear fakes designed to rip someone off.




Sochet? batch numbers for demo boxes?



I wont even go into how many typos this has
Posted on Reply
#10
dr emulator (madmax)
by: Mussels
its a cover up.

the threads on this showed very clearly the boxes have incredibly poor english - these are not intel demo boxes, but clear fakes designed to rip someone off.




Sochet? batch numbers for demo boxes?

http://www.overclockers.com/forums/attachment.php?attachmentid=80893&stc=1&d=1267754102

I wont even go into how many typos this has
i love the fake hologram it's so authentic :rolleyes:

isn't that the stuff women wear as eye makeup :laugh:
Posted on Reply
#11
Kitkat
by: Mussels
I wont even go into how many typos this has
:roll::roll::roll::roll::roll::roll:

Your comment brought up a memory of buying a discount CD drive at Frys once!!!

Insert tha cayday drave! hahahahhahahha i noticed like everything was spelled wrong when i got home.
Posted on Reply
#13
Mussels
Moderprator
actually, i see why they made it the way they did. metal CPU, solid 'heatsink' and the pamphlet - so it would look the same if it was X-rayed in an airport. This may be a strong clue that the 'deception' occured overseas, or at least interstate from the warehouse they shipped from.
Posted on Reply
#15
btarunr
Editor & Senior Moderator
by: l33tGaMeR
Does it overclock well???
Yes, you can beat Kingpin with it. Just fling it at him.
Posted on Reply
#16
HTC
by: l33tGaMeR
Does it overclock well???


You mean, like this?
Posted on Reply
#18
Velvet Wafer
by: Mussels
actually, i see why they made it the way they did. metal CPU, solid 'heatsink' and the pamphlet - so it would look the same if it was X-rayed in an airport. This may be a strong clue that the 'deception' occured overseas, or at least interstate from the warehouse they shipped from.
the german is perfect on this box....no Typos,and it sounds native... makes me wonder, if it has been produced here?:wtf:
Posted on Reply
#19
Mussels
Moderprator
by: Velvet Wafer
the german is perfect on this box....no Typos,and it sounds native... makes me wonder, if it has been produced here?:wtf:
interesting.
Posted on Reply
#20
Velvet Wafer
by: Mussels
interesting.
they use many "difficult" words, they are simply too complicated,"educated" to be used by anyone not native... "thermolösung" for example:wtf:

this is 100% fake.... look how the cpus pcb is not even straight, it has curves! :D
Posted on Reply
#21
FordGT90Concept
"I go fast!1!11!1!"
by: Velvet Wafer
"thermolösung"
Sounds Korean. Ya know, Kim Il Sung, Samsung, and the like. :laugh:
Posted on Reply
#22
Velvet Wafer
by: FordGT90Concept
Sounds Korean. Ya know, Kim Il Sung, Samsung, and the like. :laugh:
they dont know Ö :laugh:

EDIT: the english part looks like its a 1:1 translation of the german text:twitch:
Posted on Reply
#24
Velvet Wafer
by: FordGT90Concept
Intel has nothing in Germany so I wonder how those counterfeit CPUs could get into the supply chain:
http://www.intel.com/pressroom/kits/manufacturing/manufacturing_qa.htm
private production, someone at newegg, who now has a nice stash of money... maybe one of their packers, is corrupt? the proc is not from intel, as far as i can tell
i bet, this hasnt to do with anything "official"

(the info on the intel side is from pre 2006, if i read correctly... just wanted to tell you that ;) )
Posted on Reply
#25
FordGT90Concept
"I go fast!1!11!1!"
They named D&H Distributing which is a North American company (Canada and USA). That doesn't explain why German would be the native language on them though. :confused:

Ah, there are Intel Jobs in Germany: "Intel Germany includes design and development centers, sales and marketing support, and HR."
Posted on Reply
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