Monday, January 31st 2011

Intel Identifies Sandy Bridge Chipset Design Error, All Shipments Stopped

As part of ongoing quality assurance, Intel Corporation has discovered a design issue in a recently released support chip, the Intel 6 Series, code-named Cougar Point, and has implemented a silicon fix. In some cases, the Serial-ATA (SATA) ports within the chipsets may degrade over time, potentially impacting the performance or functionality of SATA-linked devices such as hard disk drives and DVD-drives. The chipset is utilized in PCs with Intel's latest Second Generation Intel Core processors, code-named Sandy Bridge. Intel has stopped shipment of the affected support chip from its factories. Intel has corrected the design issue, and has begun manufacturing a new version of the support chip which will resolve the issue. The Sandy Bridge microprocessor is unaffected and no other products are affected by this issue.
The company expects to begin delivering the updated version of the chipset to customers in late February and expects full volume recovery in April. Intel stands behind its products and is committed to product quality. For computer makers and other Intel customers that have bought potentially affected chipsets or systems, Intel will work with its OEM partners to accept the return of the affected chipsets, and plans to support modifications or replacements needed on motherboards or systems. The systems with the affected support chips have only been shipping since January 9th and the company believes that relatively few consumers are impacted by this issue. The only systems sold to an end customer potentially impacted are Second Generation Core i5 and Core i7 quad core based systems. Intel believes that consumers can continue to use their systems with confidence, while working with their computer manufacturer for a permanent solution. For further information consumers should contact Intel at www.intel.com on the support page or contact their OEM manufacturer.

For the first quarter of 2011, Intel expects this issue to reduce revenue by approximately $300 million as the company discontinues production of the current version of the chipset and begins manufacturing the new version. Full-year revenue is not expected to be materially affected by the issue. Total cost to repair and replace affected materials and systems in the market is estimated to be $700 million. Since this issue affected some of the chipset units shipped and produced in the fourth quarter of 2010, the company will take a charge against cost of goods sold, which is expected to reduce the fourth quarter gross margin percentage by approximately 4 percentage points from the previously reported 67.5 percent. The company will also take a charge in the first quarter of 2011which will lower the previously communicated gross margin percentage by 2 percentage points and the full-year gross margin percentage by one percentage point.

Updated 2011 First Quarter and Full Year Outlook
Separately, Intel recently announced that it had completed the acquisition of the Infineon Technologies AG Wireless Solutions business, which will now operate as the Intel Mobile Communications group. The company also expects to complete the acquisition of McAfee by the end of the first quarter.

The effects of the chipset issue and these transactions are incorporated into the company's revised outlook. The company now expects first-quarter revenue to be $11.7 billion, plus or minus $400 million, compared to the previous expectation of $11.5 billion, plus or minus $400 million. Gross margin percentage is now expected to be 61 percent, plus or minus a couple percentage points, compared to the previous expectation of 64 percent, plus or minus a couple percentage points. Spending (R&D plus MG&A) is now expected to be approximately $3.6 billion, compared to the previous expectation of approximately $3.4 billion.

The full-year revenue growth percentage is now expected to be in the mid-to high teens, compared to the company's prior expectation of approximately 10 percent. Full-year gross margin is now expected to be 63 percent, plus or minus a few percentage points, compared to the previous expectation of 65 percent, plus or minus a few percentage points. Spending (R&D plus MG&A) is now expected to be $15.7 billion, plus or minus $200 million, compared to the company's previous expectation of $13.9 billion, plus or minus $200 million. Research and development (R&D) spending is now expected to be approximately $8.2 billion, compared to the previous forecast of $7.3 billion.

All other expectations for the first-quarter and full-year remain unchanged. With the exception of McAfee, the outlook for the first quarter and full year do not include the effect of any acquisitions, divestitures or similar transactions that may be completed after Jan. 31. The acquisition of McAfee is subject to customary closing conditions.
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166 Comments on Intel Identifies Sandy Bridge Chipset Design Error, All Shipments Stopped

#126
R3DF13LD
Wow dat was just great it hits the "Xeon" c200 series chipset too

Source
Posted on Reply
#127
Bundy
Hmmm, so Intel say that not a lot of customers are affected but they allocate $700 million to fix their problems?
I was thinking about getting a SB but was unsure. I'm quite sure now! Looks like there will be a delay:laugh:
Posted on Reply
#128
Mussels
Freshwater Moderator
percentage wise, very few intel customers have sandy bridge platforms at present. So it is only a small amount of customers.
Posted on Reply
#129
chevy350
yup, mainly gonna be HP, Dell, Acer an them guys who got hurt the most lol....I'll wait an see how everything turns out before I try to RMA
Posted on Reply
#131
PaulieG
I just sent an email to a contact at Biostar-USA to see if there is talk about handling boards that need to be fixed or replaced. I'll post whenever I hear back from the rep.
Posted on Reply
#132
mtosev
One happy user with the LGA1366 socket. Too bad for them screwing their latest socket.
Posted on Reply
#133
Silverel
Yanno... Goddammit.

I've been an AMD guy since my K6-2, every single motherboard I've had has died in one way or another after a handful of years. Nothing else gone bad, just motherboards. Strictly AMD chipsets too. Granted, I've done my fair share of OC'ing in the past, but I just figured it was the cost of keeping a board for 2+ years at a time. So finally I've gotten to the point in my career where I have a fair amount of money stashed away for a nice rig and I go to Intel. Pick up a new P67 board and Sandy 2500k, well look at my specs I guess.

You can imagine my reaction on hearing this news :banghead::cry:

Then I started digging into what was actually the problem with the board. Anand has a nice article up that goes into some detail and what can cause the SATA 2 to fail. Basically sticking your motherboard into an oven and over volting the SB. :twitch:

Yeah, I'm not planning on any of that nonsense. On top of that, the SATA 3 ports will still work regardless and if I REALLY need more SATA 2 ports, I'll probably end up with a PCIe RAID card anyway. So, while defective these early boards might be, all reports point to over volting in the short term, and regular use at around the ~3 year mark for points of failure. For the SATA 2 ports.

I can deal with that. :pimp:
Posted on Reply
#134
MicroUnC
eh...:wtf:

waiting for the revision...
Posted on Reply
#135
Initialised
Expect recall notices from the major MB manufacturers over then next 48 hours.
Posted on Reply
#136
PaulieG
InitialisedExpect recall notices from the major MB manufacturers over then next 48 hours.
Not sure about this, as this is a response I received from a contact at Biostar...

"Hi Paul

At this moment we don’t have any official statement yet due to we have not yet been contact by Intel nor by our Biostar HQ office in Taiwan regarding the issue. We most likely won’t get a response until next week because Taiwan is currently on a one week Holiday break, Chinese New Year. However at this moment we are putting hold on the items until we can further clear things up."
Posted on Reply
#138
PaulieG
MolignarJust a heads up for anyone in Canada who purchased through NCIX and hasn't seen this yet.....


forums.ncix.com/forums/?mode=showthread&forum=116&threadid=2309652&pagenumber=1&msgcount=1&subpage=1


forums.ncix.com/forums/?mode=showthread&forum=116&threadid=2309652&pagenumber=1&msgcount=1&subpage=1 - Just incase I screwed the hyperlink (trying to do this on the go)
I really hope that US retailers like Newegg, Tiger Direct etc. post something similar soon.
Posted on Reply
#139
Initialised
PauliegNot sure about this, as this is a response I received from a contact at Biostar...

"Hi Paul

At this moment we don’t have any official statement yet due to we have not yet been contact by Intel nor by our Biostar HQ office in Taiwan regarding the issue. We most likely won’t get a response until next week because Taiwan is currently on a one week Holiday break, Chinese New Year. However at this moment we are putting hold on the items until we can further clear things up."
I can't say who, yet, but I have seen an email with text in the form of a formal statement from one MB manufacturer so far and similar nosies from another.
Posted on Reply
#140
CDdude55
Crazy 4 TPU!!!
Very unfortunate for Intel. Hopefully they roll out with revised boards with fixed controllers soon.:)
Posted on Reply
#141
Molignar
Just thought I'd cut and paste this for any Gigabyte owners aswell who haven't seen it yet who are waiting on a timeframe for new boards...

-- Notice: Motherboards Based on Intel® 6 Series Chipsets --
-- GIGABYTE Acknowledges Intel’s Alert for Regarding 6 Series Chipset --

Taipei, Taiwan – February 1, 2011 – GIGABYTE TECHNOLOGY Co., Ltd, a leading manufacturer of motherboards, graphics cards and other computing hardware solutions, today announced that GIGABYTE has been alerted by Intel about a 6 series chipset design error. GIGABYTE is working closely with Intel® to minimize the inconvenience to customers and retail stores with regard to related issues.

A recent statement from Intel indicates that they expect full 6 series chipset volume recovery in April, 2011. GIGABYTE will produce and deliver new motherboards with the updated Intel 6 series chipset when the new chipsets become available. GIGABYTE prides itself in having the highest service quality in the industry, and as such we will resolve this issue with minimal impact on our customers.

Additional information will be added to the official motherboard website and the GIGABYTE Tech Daily blog as the situation develops.
Posted on Reply
#142
15th Warlock
MolignarJust thought I'd cut and paste this for any Gigabyte owners aswell who haven't seen it yet who are waiting on a timeframe for new boards...

-- Notice: Motherboards Based on Intel® 6 Series Chipsets --
-- GIGABYTE Acknowledges Intel’s Alert for Regarding 6 Series Chipset --

Taipei, Taiwan – February 1, 2011 – GIGABYTE TECHNOLOGY Co., Ltd, a leading manufacturer of motherboards, graphics cards and other computing hardware solutions, today announced that GIGABYTE has been alerted by Intel about a 6 series chipset design error. GIGABYTE is working closely with Intel® to minimize the inconvenience to customers and retail stores with regard to related issues.

A recent statement from Intel indicates that they expect full 6 series chipset volume recovery in April, 2011. GIGABYTE will produce and deliver new motherboards with the updated Intel 6 series chipset when the new chipsets become available. GIGABYTE prides itself in having the highest service quality in the industry, and as such we will resolve this issue with minimal impact on our customers.

Additional information will be added to the official motherboard website and the GIGABYTE Tech Daily blog as the situation develops.
Good, April it is then.

Our SATA 3 ports should get the job done in the meantime :)

Thanks for the info ;)
Posted on Reply
#143
segalaw19800
My Dream came true.. HA HA HA.. I Know I'm an ass... :D
Posted on Reply
#144
xbonez
Newegg's information as posted by hertz9753 here
Thank you for giving us the opportunity to serve you. Newegg has recently become aware of a design issue that is affecting recent models of Intel Sandy Bridge platform motherboards. We are working with Intel to identify the exact nature of this problem.

As always, Newegg remains 100% committed to our customers' total satisfaction. In keeping with our commitment to our customers, we are extending the return period for your motherboard by 90 days or until replacements become available from the manufacturer, whichever is greater. Intel expects to have a new revision of the P67 & H67 chipsets out around April, at which point first-run motherboards with this issue will need to be physically replaced in affected systems.

From a technical standpoint, the design issue can be bypassed fairly simply by not using the Serial ATA (SATA) ports that are affected. Your motherboard’s manual should identify your SATA ports by number, and at a minimum you should see ports 0-5 (6 ports in total) listed. Ports 0 and 1 are Sata Rev. III (6Gbps), and do not appear to be affected by this problem. Ports 2-5 are SATA Rev. II (3Gbps) and should not be used. For a thorough explanation of this hardware work-around, please refer to our video on YouTube:
www.youtube.com/watch?v=tJcE2alQPvY

If you choose to use the hardware work-around option, there is no need to contact us at this time. We have your information on record and will email you as soon as the replacements become available. If you would like to discuss this with our tech community or read up on the latest updates, please visit our EggXpert forum:
www.eggxpert.com/forums/thread/682006.aspx

If none of the above options are suitable to your needs and you wish to return the board at this time for a full refund, please email us at intelsandybridge@newegg.com and include your sales order number so we can help you out with your return.

If you have any concerns, please contact Newegg Customer Service for further information and assistance.

Thank you for your support!

Sincerely,

Your Newegg.com Customer Service Team
Currently chatting with Amazon to see if any updates on their end. Will update ASAP.

EDIT

Here's Amazon's reply:
I'm sorry. We don't have any update in our website. Please contact the manufacturer ASUS for more information.
You can usually find contact
information listed in the product manual that came with the item.
Posted on Reply
#145
Mussels
Freshwater Moderator
seems that newegg is good, gunna replace everyones boards.

amazon seem to be doing it a crap way, and telling you to deal with asus.
Posted on Reply
#146
Zen_
Musselsseems that newegg is good, gunna replace everyones boards.
Well, they can't replace them yet because there is nothing to replace them with. They have offered refunds.

I'm curious how long the full refunds will be good for...I like my current board but if there's something better by the time the redesigned P67 boards ship out, perhaps a free upgrade.
Posted on Reply
#147
Mussels
Freshwater Moderator
Zen_Well, they can't replace them yet because there is nothing to replace them with. They have offered refunds.

I'm curious how long the full refunds will be good for...I like my current board but if there's something better by the time the redesigned P67 boards ship out, perhaps a free upgrade.
at a guess, it goes up the food chain. every bad board that suppliers have can be passed back to their supplier, who passes it back to intel for a replacement.


overall intel is the only one who really loses out, as everyone gets replacements.
Posted on Reply
#148
CrAsHnBuRnXp
All teh sandy cpu's and motherboards have been pulled from newegg. I chatted with a newegg rep named Andrea and she said that they dont expect anything sandy bridge related until around April of this year.
Posted on Reply
#149
Zen_
Wow, if retailers are not expecting any new SB boards until April surely there will be an interim solution? Anyone who wants a midrange Intel system (i.e. not 1366) would have to buy older 1156 parts.
Posted on Reply
#150
Mussels
Freshwater Moderator
Zen_Wow, if retailers are not expecting any new SB boards until April surely there will be an interim solution? Anyone who wants a midrange Intel system (i.e. not 1366) would have to buy older 1156 parts.
the interim solution is to not buy sandy bridge, or buy from the dodgy dealers who'll sell you the faulty boards.
Posted on Reply
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