Wednesday, January 25th 2012

XFX Discontinues Double Lifetime Warranty with New Radeon Graphics Cards

With the introduction of its Radeon HD 7970 graphics cards, XFX silently discontinued its famous "double-lifetime" product warranty policy, which made XFX graphics cards a worthy buy for overclockers. This warranty policy also added to the resale value of these cards. It allowed buyers to tamper with the supplied cooling solution (heatsink), by replacing them with their own without voiding warranty, it even gave lifetime warranty coverage to the original buyer, as well as to the person buying the product pre-used from an original buyer.

XFX told HardwareCanucks that their Double Lifetime warranty just wasn't sustainable and so they decided against offering it on HD 7900-series cards. This is what the warranty policies of XFX' HD 7900 graphics cards look like:
  • Cards with Double Dissipation (Double D) or whose product number ends in "R" get Lifetime warranty if registered within 30 days.
  • All other cards (ex: HD 7970 Core Edition; FX797ATNFC) get 2 Year Warranty
Source: HardwareCanucks
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67 Comments on XFX Discontinues Double Lifetime Warranty with New Radeon Graphics Cards

#1
DannibusX
And XFX's appeal just flew out the window!
Posted on Reply
#2
crazyeyesreaper
Chief Broken Rig
kinda funny news posters are just picking this up when i noticed this and posted about it back on the 9th when the 7970s first released. It was plain as day spelled out on the newegg site for the XFX card and Double Dissipation cards saying warranties are what they are now. Its sad to as i had planned to go XFX and change the cooler, this warranty change as resulted in me not bothering with there products ever again, as there aftermarket designs are utter trash compared to most others. especially when looking at cooling... The warranty was the only thing they had going for them.
Posted on Reply
#3
Widjaja
WD have cut the duration of their warranties...
So will we!
Posted on Reply
#4
Dj-ElectriC
I wouldn't say that the DD edition is utter trash... the cooling itself is great and the PCB is somewhat ok (i actualy have that card here) but yes, there is a room for improvement
Posted on Reply
#5
arnoo1
Xfx sucks nowadays,
They use to be good, in the time they sold nvidia gpu's
Posted on Reply
#6
crazyeyesreaper
Chief Broken Rig
by: Dj-ElectriC
I wouldn't say that the DD edition is utter trash... the cooling itself is great and the PCB is somewhat ok (i actualy have that card here) but yes, there is a room for improvement
its there one good card do i need remind you of all the shitty 6950 and 6970s with there dual fan black heatsink that cools worse then stock and in crossfire tends to suffer heat issues :toast: DD cooler from what ive seen of the other 7970s coming out dosent really compare to other brands soon to drop there aftermarket cards. XFX has lost what made them unique compared to other vendors and overclocked models with inadequate cooling isnt going to make them fan favorites not when they price there units higher then there competitors for lesser quality.
Posted on Reply
#7
DannibusX
I seem to remember a certain Canadian named Dave having to RMA several 5870's back to XFX for various reasons.
Posted on Reply
#8
Tatty_One
Senior Moderator
Although in the UK XFX tends to be either the cheapest or certainly one of then cheapest brands out there so they will continue to appeal to many.
Posted on Reply
#9
crazyeyesreaper
Chief Broken Rig
yea Dave went through what like 9 XFX 5800 series GPUs because XFX couldnt send him one that ran at advertised specs without severe issues, finally they sent him a 6950 2gb, that the cooler is utter crap on lolz guy cant catch a break and anyway rma service is great but 9 cards means you spend more time with nothing in your rig then you did playing games or actually using it :roll:
Posted on Reply
#10
Super XP
So products are getting cheaply made, more expensive and now with crappy warranty.
Interesting.
Posted on Reply
#11
entropy13
Not much of a biggie over here since warranties over here are almost always 2-years, whether from EVGA, ASUS, MSI, Gigabyte, XFX, Sapphire, Powercolor...

Yet weirdly, the prices still reflect the differences of warranty length (if the products were sold in the West). :laugh:
Posted on Reply
#12
neko77025
This time next year " XFX files for bankruptcy "

I owned A XFX 6970, bought it because of the Warranty. Man talk about A let down, the card would not OC at all, ran hot & they fan/heatsink were cheap. About A month later I bought A MSI T/F III 6950 .. (first MSI card ever) .. man the MSI 6950 would OC and Score right under the XFX 6970. ...then found out the 6950 could unlock lol ...

anyhow long story short I sold the XFX...ended up getting A MSI Ligthing A month later.

Point is, I dont think XFX have A leg to stand on with out the Lifetime Warranty.
Posted on Reply
#13
n-ster
XFX nowadays are very cheap, so I saw the Double coming out, I didn't foresee it actually dropping to 2 years :( I usually only bought XFX Reference cards, but I guess I won't anymore
Posted on Reply
#14
Sp33d Junki3
The XFX DD is a reference PCB, just different cooler. They still have lifetime on the DD version still. I dont see why people get so bent up here. Where were people when EVGA dropped there lifetime on all cards, and only select few model where. All there cards are 1 year without registration.
So with Asus/MSI/Gigabyte all have 2-3 years. Without receipt, they go buy manufacture date.

People need to worry less about this, plus I doubt XFX will file for bankruptcy. its very unlikely.
Posted on Reply
#15
Tatty_One
Senior Moderator
by: neko77025
This time next year " XFX files for bankruptcy "

I owned A XFX 6970, bought it because of the Warranty. Man talk about A let down, the card would not OC at all, ran hot & they fan/heatsink were cheap. About A month later I bought A MSI T/F III 6950 .. (first MSI card ever) .. man the MSI 6950 would OC and Score right under the XFX 6970. ...then found out the 6950 could unlock lol ...

anyhow long story short I sold the XFX...ended up getting A MSI Ligthing A month later.

Point is, I dont think XFX have A leg to stand on with out the Lifetime Warranty.
And in complete contrast I have not had a single issue with my current XFX or with any of their GPU products previously. However I am on my third MSI TwinFrozr 560Ti, neither of the previous 2 lasted more than 3 weeks, although I have to say, the one I have now is a peach of a card.
Posted on Reply
#16
[H]@RD5TUFF
by: DannibusX
And XFX's appeal just flew out the window!
Exactly shame on them, they just lost my business.:mad:
Posted on Reply
#17
AsRock
TPU addict
Noticed this on egg one of the reviewers was on about it.. Kinda sad which will effect if i buy a card of them as i can get a ASUS one with 3 year warranty.

In the end it will just be a matter of more research on the model to see if it has a DLT or not and if it performs as good as the reference.. Maybe they are only doing it with the 7 series unless AMD plan to release multiple PCB versions for the next series.

Just about to check if changing the cooler voids the lifetime ones or not in the US as it does in other countrys and maybe it's that in the US now too.
I guess it time to sit on the fence once again and watch..

Here's what i found and this part has not changed for the US
** XFX has carefully selected the optimal thermal or fansink component for your graphics card model. We do not encourage the removal of components due to damage that may result in the process. XFX understands that some enthusiasts may choose to replace the original component with their own cooling solution. To support the gaming community, we recommend that you contact XFX prior to any modifications so that we can update your profile and product registration to avoid potential issues with warranty support. In addition, XFX support will be able to walk through the installation with you or provide feedback and pointers on available options for your specific product. You may even consider shipping your components to XFX and allow the technicians at XFX to perform the modification for you (shipping charges to XFX apply).
But this has been added
How long does this limited warranty last?

The limited hardware warranty for Graphics Cards lasts for a time period of two years.

Which products are eligible for a limited lifetime hardware warranty?

The following Graphics Cards are eligible for an extension of the standard two-year limited hardware warranty:

1. XFX Radeon HD 7000 Series Dual Fan (Double Dissipation Edition) Graphics Cards with Ghost Technology; a floating cover design that maximizes airflow by creating exceptional venting throughout the card.

2. XFX Radeon HD 7000 Series Graphics Cards with 10-digit model numbers ending in “R” (example: “FX-797A-TDFR”)

3. XFX Radeon HD 6000, HD 5000, and HD 4000 Series Graphics Cards

4. XFX GeForce GT 520, GT 430, 200, 9000, 8000, 7000, 6000 Series Graphics Cards purchased after April 17, 2007.
http://xfxforce.com/en-us/Help/Support/WarrantyInformation.aspx
Posted on Reply
#18
FreedomEclipse
~Technological Technocrat~
as an owner (and soon to be previous owner) of a set of XFX cards. Ive not been to pleased about their warranty in general.

how can vendors like XFX have different warranty policies depending on what part of the world you are from???

Im from EUROPE which means that I am not allowed to modify the card in any way. I cant change the cooler to a better aftermarket cooler. Im not allowed to take the stock cooler off to replace the TIM on the GPU, and im not even allowed to take the cooler off or dismantle it for cleaning purposes.

Yet in other parts of the world other XFX owners get free reign to do whatever the fuck they want with their cards. They can even possibly go as far as taking the stock cooler off and spraying all sorts of graffitti over the cards and get away with it providing the card still works and it doesnt effect the cards overall function.

what makes graphic cards that are sold out of Europe any different from the ones sold INSIDE Europe that dictates that we should be governed by different policies??

Are European Enthusiasts not as competant enough with their hardware then Enthusiasts from Mexico, Canada or the U.S???

its total bullshit.

I bet if you ask their support WHY seperate policies exist for different regions, they wouldnt be able to give you a proper answer other then its just the way it is. I will paypal anyone £20 that gets me a full on explanation telling me why despite purchasing the same graphic cards that are shipped & sold worldwide. Why Europeans are being held to ransom by vindictive, undermining warranty policies that do nothing but push the enthusiast away.

I read somewhere that XFX told a guy to send their perfectly working 6950/6970 for RMA because all he wanted to do was clean out the dust in the stock cooler....
Compressed air is GREAT but it doesnt get everything

THIS is the bullshit we Euro's have to deal with
Posted on Reply
#19
ice_v
by: Tatty_One
And in complete contrast I have not had a single issue with my current XFX or with any of their GPU products previously. However I am on my third MSI TwinFrozr 560Ti, neither of the previous 2 lasted more than 3 weeks, although I have to say, the one I have now is a peach of a card.
My current and first MSI TwinFrozr 560Ti (OC version) has one of the fans that make loud "grrrrrrrrr" noise at startup, but then goes silent again after 2-3 minutes...should I worry?

by: FreedomEclipse
as an owner (and soon to be previous owner) of a set of XFX cards. Ive not been to pleased about their warranty in general.

how can vendors like XFX have different warranty policies depending on what part of the world you are from???

Im from EUROPE which means that I am not allowed to modify the card in any way. I cant change the cooler to a better aftermarket cooler. Im not allowed to take the stock cooler off to replace the TIM on the GPU, and im not even allowed to take the cooler off or dismantle it for cleaning purposes.

Yet in other parts of the world other XFX owners get free reign to do whatever the fuck they want with their cards. They can even possibly go as far as taking the stock cooler off and spraying all sorts of graffitti over the cards and get away with it providing the card still works and it doesnt effect the cards overall function.

what makes graphic cards that are sold out of Europe any different from the ones sold INSIDE Europe that dictates that we should be governed by different policies??

Are European Enthusiasts not as competant enough with their hardware then Enthusiasts from Mexico, Canada or the U.S???

its total bullshit.

I bet if you ask their support WHY seperate policies exist for different regions, they wouldnt be able to give you a proper answer other then its just the way it is. I will paypal anyone £20 that gets me a full on explanation telling me why despite purchasing the same graphic cards that are shipped & sold worldwide. Why Europeans are being held to ransom by vindictive, undermining warranty policies that do nothing but push the enthusiast away.

I read somewhere that XFX told a guy to send their perfectly working 6950/6970 for RMA because all he wanted to do was clean out the dust in the stock cooler....
Compressed air is GREAT but it doesnt get everything

THIS is the bullshit we Euro's have to deal with
...and I quote!
Posted on Reply
#20
Tatty_One
Senior Moderator
^^^ No not really assuming the load "grrrrr" is actually just your fans spinning at 100%, quite often it can take the driver a little while to "kick in" at startup and therefore load the profile, a simple test would be to set your own fan profile in something like Afterburner or EVGA Precision, enable the app at startup and see if it still happens.
Posted on Reply
#21
Gzero
by: FreedomEclipse
as an owner (and soon to be previous owner) of a set of XFX cards. Ive not been to pleased about their warranty in general.

how can vendors like XFX have different warranty policies depending on what part of the world you are from???

Im from EUROPE which means that I am not allowed to modify the card in any way. I cant change the cooler to a better aftermarket cooler. Im not allowed to take the stock cooler off to replace the TIM on the GPU, and im not even allowed to take the cooler off or dismantle it for cleaning purposes.

Yet in other parts of the world other XFX owners get free reign to do whatever the fuck they want with their cards. They can even possibly go as far as taking the stock cooler off and spraying all sorts of graffitti over the cards and get away with it providing the card still works and it doesnt effect the cards overall function.

what makes graphic cards that are sold out of Europe any different from the ones sold INSIDE Europe that dictates that we should be governed by different policies??

Are European Enthusiasts not as competant enough with their hardware then Enthusiasts from Mexico, Canada or the U.S???

its total bullshit.

I bet if you ask their support WHY seperate policies exist for different regions, they wouldnt be able to give you a proper answer other then its just the way it is. I will paypal anyone £20 that gets me a full on explanation telling me why despite purchasing the same graphic cards that are shipped & sold worldwide. Why Europeans are being held to ransom by vindictive, undermining warranty policies that do nothing but push the enthusiast away.

I read somewhere that XFX told a guy to send their perfectly working 6950/6970 for RMA because all he wanted to do was clean out the dust in the stock cooler....
Compressed air is GREAT but it doesnt get everything

THIS is the bullshit we Euro's have to deal with
Simples, because we the consumer don't stand up for our rights. We are continually told by morons and money grabbers that 1 year warranty is all we get. And that 1 year warranty is sooo precious that if we even breathe on the product, it will be void.


ps I prefer bank transfer, paypal should never be considered the standard way to trade!
Posted on Reply
#22
Gzero
by: ice_v
My current and first MSI TwinFrozr 560Ti (OC version) has one of the fans that make loud "grrrrrrrrr" noise at startup, but then goes silent again after 2-3 minutes...should I worry?
Err yeah, you should be on the line to the shop you bought it from, I don't know what laws you have in Italy that protect consumers but surely if it's defective you are entitled to at least a repair. A grinding fan noise is not a good sign I'm sure most experts can tell you.
Posted on Reply
#23
DannibusX
by: FreedomEclipse
as an owner (and soon to be previous owner) of a set of XFX cards. Ive not been to pleased about their warranty in general.

how can vendors like XFX have different warranty policies depending on what part of the world you are from???

Im from EUROPE which means that I am not allowed to modify the card in any way. I cant change the cooler to a better aftermarket cooler. Im not allowed to take the stock cooler off to replace the TIM on the GPU, and im not even allowed to take the cooler off or dismantle it for cleaning purposes.

Yet in other parts of the world other XFX owners get free reign to do whatever the fuck they want with their cards. They can even possibly go as far as taking the stock cooler off and spraying all sorts of graffitti over the cards and get away with it providing the card still works and it doesnt effect the cards overall function.

what makes graphic cards that are sold out of Europe any different from the ones sold INSIDE Europe that dictates that we should be governed by different policies??

Are European Enthusiasts not as competant enough with their hardware then Enthusiasts from Mexico, Canada or the U.S???

its total bullshit.

I bet if you ask their support WHY seperate policies exist for different regions, they wouldnt be able to give you a proper answer other then its just the way it is. I will paypal anyone £20 that gets me a full on explanation telling me why despite purchasing the same graphic cards that are shipped & sold worldwide. Why Europeans are being held to ransom by vindictive, undermining warranty policies that do nothing but push the enthusiast away.

I read somewhere that XFX told a guy to send their perfectly working 6950/6970 for RMA because all he wanted to do was clean out the dust in the stock cooler....
Compressed air is GREAT but it doesnt get everything

THIS is the bullshit we Euro's have to deal with
First I am going to say that I agree with you. The warranty should be the same.

Next I'm going to say it's likely the cost of shipping to Europe. Really, it's no excuse as there should be a European support center, but likely the cards fly back and forth across the pond.
Posted on Reply
#24
arnoo1
by: FreedomEclipse
as an owner (and soon to be previous owner) of a set of XFX cards. Ive not been to pleased about their warranty in general.

how can vendors like XFX have different warranty policies depending on what part of the world you are from???

Im from EUROPE which means that I am not allowed to modify the card in any way. I cant change the cooler to a better aftermarket cooler. Im not allowed to take the stock cooler off to replace the TIM on the GPU, and im not even allowed to take the cooler off or dismantle it for cleaning purposes.

Yet in other parts of the world other XFX owners get free reign to do whatever the fuck they want with their cards. They can even possibly go as far as taking the stock cooler off and spraying all sorts of graffitti over the cards and get away with it providing the card still works and it doesnt effect the cards overall function.

what makes graphic cards that are sold out of Europe any different from the ones sold INSIDE Europe that dictates that we should be governed by different policies??

Are European Enthusiasts not as competant enough with their hardware then Enthusiasts from Mexico, Canada or the U.S???

its total bullshit.

I bet if you ask their support WHY seperate policies exist for different regions, they wouldnt be able to give you a proper answer other then its just the way it is. I will paypal anyone £20 that gets me a full on explanation telling me why despite purchasing the same graphic cards that are shipped & sold worldwide. Why Europeans are being held to ransom by vindictive, undermining warranty policies that do nothing but push the enthusiast away.

I read somewhere that XFX told a guy to send their perfectly working 6950/6970 for RMA because all he wanted to do was clean out the dust in the stock cooler....
Compressed air is GREAT but it doesnt get everything

THIS is the bullshit we Euro's have to deal with
+1

There was a time, like 2year back that i could change everything i wanted aslong there is no visual damage,
I had a xfx 9800gtx+ i've put a ac accelero 9800 on it,cleaned the pcb a few times also new tim
One time i cleaned it wrong and i had artifacts, i rma's the card with stock cooler and got 92euro's back, that's more than selling if it would work(~65 eu)
Posted on Reply
#25
FreedomEclipse
~Technological Technocrat~
by: arnoo1
+1

There was a time, like 2year back that i could change everything i wanted aslong there is no visual damage,
I had a xfx 9800gtx+ i've put a ac accelero 9800 on it,cleaned the pcb a few times also new tim
One time i cleaned it wrong and i had artifacts, i rma's the card with stock cooler and got 92euro's back, that's more than selling if it would work(~65 eu)
Yeah, I had a 8800GTS 512 that i put an Acelero Twin Turbo on. Ive also had 4870s and 5850s from SAPPHIRE that i did the same thing with and still managed to get them replaced when they went wrong.

I dont want to touch my 6970s because if one were to go wrong, I would be around £300 (about $470) out of pocket if XFX were to refuse me RMA should either one of them go wrong.

top card runs at 90'c in furmark but hey thats perfectly ok right? /sarcasm
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