Wednesday, April 26th 2023
AMD Releases First Statement on Ryzen 7000X3D Series Burn-out Issues
AMD late Tuesday released its first media statement on the controversy surrounding Ryzen 7000X3D series processors burning-out as a result of voltage-assisted overclocking. We've covered this in detail, in our older article. The AMD statement reads that the company is aware of the issue, is investigating it, and in the meantime, is getting motherboard- and ODM vendors to ensure that their device firmware/BIOS operate Ryzen 7000X3D processors within the correct voltage tolerances. The statement also called for affected users to reach out to AMD Support.
Source:
Anandtech
AMD Statement"We are aware of a limited number of reports online claiming that excess voltage while overclocking may have damaged the motherboard socket and pin pads. We are actively investigating the situation and are working with our ODM partners to ensure voltages applied to Ryzen 7000X3D CPUs via motherboard BIOS settings are within product specifications. Anyone whose CPU may have been impacted by this issue should contact AMD customer support."The AMD statement follows several of its motherboard partners pushing out UEFI firmware (BIOS) updates, and some even removing older versions of BIOS from their Support websites. The new firmware enforces strict limits on CPU core voltages, and prevents voltage-assisted overclocking. Some companies, such as MSI, even introduced new automated overclocking modes that enhance PBO-based performance tuning (improved boost frequency residency), without crossing the voltage limits set by AMD.Many Thanks to DeathtoGnomes for the tip.
52 Comments on AMD Releases First Statement on Ryzen 7000X3D Series Burn-out Issues
"So your comparing 13900k with fastest ram vs 7950x3d (which 7800x3d is faster) with slowest….. looks like across the board like for like amd is faster. "
and your reply was
"yeah if you can't use EXPO because the chips are exploding - and you're stuck at STOCK 5200; then your top speed is the stock non-expo speed."
and my reply was
"This is called an over-reaction. I've had a 7700X since launch October 2022 with EXPO enabled and zero issues. Pin pads still in perfect condition.
Your scare-mongering will age like those jumping to conclusions about the 4000 series power adapters, poorly"
Maybe you just don't remember what you just posted, but now anyone reading can see it all in one comment.
It was a response to the idea that we should just not use EXPO because it's an unnecessary feature and the x3d chip doesn't need it to be the fastest chip -- it does there's a good amount of performance there and without it, it ties - so it loses the "fastest chip" if it has to run with gimped memory -- therefore expo is important and running without it isn't a good answer to mitigate the risk.
Mind you that might not even be the issue, making any recommendations is as silly as all those people who bought aftermarket adapters for their 4000 series cards when they were running around with their heads cut off thinking their cards are going to explode. You are implying to others, with no factual basis, the same here.
It being SOC or EXPO doesn't make sense -- those bios settings have been around the entire time, nor would they override the OVP/Thermal protection of the processor. Something I also said earlier in the thread... But there's now a whole host of people that think "Oh well they overclocked their processors by using EXPO, so it's their fault" or "You don't need to OC or use EXPO anyways".
TLDW: Likely a rare issue, RMA rates of 7000 series processors are actually lower then that of the 5000 series.
Im not the Beta tester for about 800$ payment, if im beta tester they should give me money.
Are u totally stupid, i work for money and not being an member of my company.:roll:
(But im sure many users or let em name Fanboys would work for nothing than an bed and some bread cause its theyr Company)
Those old bios files are precious now, there should be an asylum to save them..
An E-Mail seeking full clarification from AMD follows, follow the links yourself to check out what I am talking about.
Okay, when I brought my CPU and motherboard it was on the basis that I could run DDR5 memory at 6000Mhz all day long 24/7/365 but now I am being hounded with doubts which AMD is the cause of. You advertise EXPO as a feature of your systems allowing memory to run at 6000Mhz and in some cases beyond but then I get told about this on your webpage found here: www.amd.com/en/technologies/expo hidden away in the bottom left hand corner where it is TOTALLY obvious under footnotes with a triangle beside it.
"Overclocking and/or undervolting AMD processors and memory, including without limitation, altering clock frequencies / multipliers or memory timing / voltage, to operate outside of AMD’s published specifications will void any applicable AMD product warranty, even when enabled via AMD hardware and/or software. This may also void warranties offered by the system manufacturer or retailer. Users assume all risks and liabilities that may arise out of overclocking and/or undervolting AMD processors, including, without limitation, failure of or damage to hardware, reduced system performance and/or data loss, corruption or vulnerability. GD-106"
Being that EXPO is a feature that is helping you sell boards - I want to know EXACTLY what you mean by the statement "outside of AMD’s published specifications" and I would like you to EXPLICITLY state what those Published Specifications are... if they are what is mentioned on your website under:
www.amd.com/en/products/apu/amd-ryzen-9-7950x3d which states you don't support memory running above the 5200Mhz Jedec standard then I feel it only fair to point out in the bottom of this page under yet ANOTHER hidden footnotes triangle the following:
"Game testing as of 5 December, 2022, by AMD Performance Labs using the following hardware: AMD Socket AM5 Reference Motherboard with AMD Ryzen™ 9 7950X, Ryzen™ 9 7950X3D and G.Skill DDR5-6000C30 (F5-6000J3038F16GX2-TZ5N) with AMD EXPO™; ALL SYSTEMS configured with NXZT Kraken X63, open air test bench, GeForce 4090, Windows® 11, PCIe® Resizable Base Address Register (“ReBAR”) ON, Virtualization-Based Security (VBS) OFF. All games tested at 1920x1080 with HIGH in-game preset and the chronologically newest graphics industry API available within the game’s rendering engine (e.g. Vulkan® over OpenGL™, DirectX® 12 over DirectX® 11). Desktop configurations will vary, yielding different results. Games tested: CS:GO, League of Legends, Assassin's Creed: Valhalla, Grand Theft Auto V, Hitman 3 Dubai GPU, Wolfenstein Youngblood (LabX), Hitman 3 Dubai CPU, Cyberpunk 2077, Borderlands 3, DOTA 2, Middle Earth: Shadow of War, F1 2021, Far Cry 6, Final Fantasy XIV, Warhammer: Dawn of War III, Shadow of the Tomb Raider, Total War: Three Kingdoms Battle, Deus Ex: Mankind Divided, Watchdogs: Legion, Riftbreaker CPU, Red Dead Redemption 2. RPL-035"
Now this shows that you are running EXPO enabled memory and are showing it as a feature so one can naturally assume that having EXPO set is not running out of "published specifications" one could also assume that taking a 7000Mhz XMP kit and running it at 6000Mhz with settings <= that of the EXPO kit would also not be outside "published specifications" unless of course you are meaning again the specification of 5200Mhz as stated on the previous URL.. in which case I feel AMD are being disingenuous and quite misleading.
You are hiding details that go against what you publicly advertise as features while excluding warranty on CPUs if you use said features. I see this as contradictory and a MASSIVE problem..
Do I want you locking things down?. No. No I do not.
Do I want you to be absolutely explicit in what you are saying? HELL YES. you need to be specific to avoid miscommunication. If you are saying that overclocking using EXPO past what you specify on your webpage for the 7950X3D will invalidate warranty then don't be wishy washy about it - damn well explain all the limitations explicitly or - you can expect users to come back at you and say - you didn't clearly and explicitly specify therefore contributory negligence.
Now please clarify your position on "AMD’s published specifications" be explicit and verbose and leave no room for any doubt.
Sincerely,
PR guy.