Thursday, November 15th 2007

Dust Voids PLAYSTATION 3 Warranty?

Do you know that dust can void your PS3 warranty? Probably no, so let's start from the beginning:
I have kept my 60gb PS3 in Its entertainment center since its purchase. It is known within the PS3 community that the thing is a HUGE dust magnet. I took good care of it...One day I turn it on and put in a disc and it doesn't show up, then it wont eject, finally I get it to eject and I try a blu-ray, nothing, CDs, nothing.
said the customer of this poor PS3. After some minor obstacles with the warranty he was able to RMA his console. 5 days later, Sony calls the guy saying that it has taken pictures inside of his PS3 and it was too dirty to be eligible for replacement, so no warranty. The next day he got a call from the same guy, telling him that there is no way Sony could replace the console unless he pay 150$ out-of-warranty replacement fee? Sorry I'm limited on the front page, you'll need to click here or on the source link and continue reading what happens after.

Source: The Consumerist
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66 Comments on Dust Voids PLAYSTATION 3 Warranty?

#1
WhiteLotus
agreed its not hard to clean something like that - a simple dusting rag every couple of days would help and that takes what, a minute...
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#2
WarEagleAU
Bird of Prey
I religiously clean off mine like every few days. My house is dustier than normal ( I blame the Central unit even with vent filters it still is dusty as hell) so I make sure to cleanmypc and ps3 every week if not every few days. Falcon and all them compressed air cannister makers make a killing off ofme.
Posted on Reply
#3
newtekie1
Semi-Retired Folder
by: ARTT
i dont have a PS3 so i do not know what the warrenty includes - if the words "dust", "clean", and "maintain" are not included then sony should replace it if those words do exist then the person in question is being an idiot.
All warranties cover neglect an improper maintance. Even if it isn't directly state, it is implied that proper maintance is required.
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#4
KennyT772
From the looks of it he kept the console in a patch of dirt, and kicked up dust every now and then. I've cleaned computers at businesses that didn't look this bad.

by: ARTT
i dont have a PS3 so i do not know what the warrenty includes - if the words "dust", "clean", and "maintain" are not included then sony should replace it if those words do exist then the person in question is being an idiot.
So you are saying if you left your console in a dirty nasty enviroment it is still eligible for warrenty? What if there was say excessive amounts of cigarette smoke? What if it was in a room full of vaporized acid?

Improper matienence is not covered under any warrenty, same goes for neglect. Go buy a new truck, take it off roading for 50miles, then try to get something repaired under warrenty with the mud still caked on. Tell me how that goes for ya.
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#5
FreedomEclipse
~Technological Technocrat~
by: wazzledoozle
Sony strikes again. Maybe they'll figure out what they did wrong when they go bankrupt. That dust really isn't that bad, remember that the PS3 has a super-glossy black finish. If "two years" of dust buildup can cause a malfunction, then obviously they didnt engineer it well enough to deal with dust buildup.

I think in this age of consoles being compact computers, they should include a slot for a dust filter that you can remove occasionally and clean out.

Edit: Also note the pictures were taken with a flash. This will make anything glossy look like it got the crap beaten out of it.
Speaking of dust filters. my laptop had dust filters fitted on the vents...& my laptop being a 'sub-laptop' didnt take too kindly too it as there werent that many vents on it in the first place. after suffering from a few overheating issues I eventually opened my laptop up & removed the dust covers. & it really improved the cooling of my laptop as well as making it a bit more silent as the fan didnt have to spin up som much to cool everything - but in light of that I have to open the laptop every few months to give inside a spring clean but id rather take 10mins out every few months then live with the fan running like theres a hamster on acid on it.

but I agree. most small appliances should include dust cover damage due to dust collecting in vital vent points & killing the appliance. if they include a dust filter that you can pull out & clean yourself every so often then that would also make the consumer more happier knowing that the manufacturer has thought about consumers rather then leaving us in the sh*t & forking out for repairs for something that isnt coverd in warranty.
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#6
ktr
This is nothing new...

Most electronic warranty voids there warranty if it has to do with a clean issue. Warranty's dont cover misuse, abuse, neglect, physical damage...etc.
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#7
WhiteLotus
by: KennyT772
From the looks of it he kept the console in a patch of dirt, and kicked up dust every now and then. I've cleaned computers at businesses that didn't look this bad.



So you are saying if you left your console in a dirty nasty enviroment it is still eligible for warrenty? What if there was say excessive amounts of cigarette smoke? What if it was in a room full of vaporized acid?

Improper matienence is not covered under any warrenty, same goes for neglect. Go buy a new truck, take it off roading for 50miles, then try to get something repaired under warrenty with the mud still caked on. Tell me how that goes for ya.
no i was only stating that the warrenty should be clear in what it includes/excludes.
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#8
KennyT772
No warrenty covers misuse, neglect, or lack of care unless it is explicitly expressed that it does in the terms, but those are few and far between.
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#9
WhiteLotus
then like i said in my post, the guy is an idiot
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#10
ktr
There is usually a section that talks strictly about what is NOT covered under the warranty. More or less what is preventable is not covered.
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#11
ktr
Well here is the actual PS3 warranty
THIS WARRANTY SHALL NOT APPLY IF THIS PRODUCT

(A) IS USED WITH PRODUCTS THAT ARE NOT COMPATIBLE WITH THIS PRODUCT;

(B) IS USED FOR COMMERCIAL PURPOSES (INCLUDING RENTAL);

(C) IS MODIFIED, OR TAMPERED WITH;

(D) IS DAMAGED BY ACTS OF GOD, MISUSE, ABUSE, NEGLIGENCE, ACCIDENT, WEAR AND TEAR, UNREASONABLE USE, OR BY OTHER CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP;

(E) HAS HAD THE SERIAL NUMBER ALTERED, DEFACED OR REMOVED; OR

(F) HAS HAD THE WARRANTY SEAL ON THE PS3TM SYSTEM ALTERED, DEFACED, OR REMOVED. THIS WARRANTY DOES NOT COVER CONSUMABLES (SUCH AS BATTERIES) OR PRODUCTS SOLD "AS IS" OR WITH ALL FAULTS. THIS WARRANTY SHALL ALSO BE VOIDABLE BY SCEA IF

(1) SCEA REASONABLY BELIEVES THAT THE PS3TM SYSTEM HAS BEEN USED IN A MANNER THAT WOULD VIOLATE THE TERMS AND CONDITIONS OF A SEPARATE END USER LICENSE AGREEMENT FOR SYSTEM SOFTWARE; OR

(2) THE PRODUCT IS USED WITH PRODUCTS NOT SOLD OR LICENSED BY SCEA (INCLUDING, BUT NOT LIMITED TO, NON-LICENSED GAME ENHANCEMENT DEVICES, CONTROLLERS, ADAPTORS AND POWER SUPPLY DEVICES). YOU ASSUME ALL RISKS AND LIABILITIES ASSOCIATED WITH USE OF THIRD PARTY PRODUCTS. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM AN AUTHORIZED RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.
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#12
WhiteLotus
by: ktr
acts of god
lol can they not change that to extreme unforseen weather circumstances - since many people
no longer believe in a god.
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#13
erocker
Whay kind of an ass would send something back in this condition?
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#14
ktr
by: erocker
Whay kind of an ass would send something back in this condition?
a dumb ass.
Posted on Reply
#15
FreedomEclipse
~Technological Technocrat~
lol the whole 'acts of god' thing just makes me laugh. they should have had that ammended a long time ago
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#16
Ravenas
by: ARTT
i dont have a PS3 so i do not know what the warrenty includes - if the words "dust", "clean", and "maintain" are not included then sony should replace it if those words do exist then the person in question is being an idiot.
I'm sorry, and no offense, but people like you are the reason McDonald's coffee cups say "WARNING: CONTENTS ARE HOT". You don't need a manual to tell you to keep your 500 dollar piece of equipment clean. If you don't have enough common sense to do this by yourself, you shouldn't own something like this. I would take the PS3 away from my kid (if I had one) and sell it on eBay if I ever found out he/she let it get that dirty. :wtf:
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#17
pead929
not for nothing but lots of that looks like dirt. Not just dust. If you see the dust even got underneath the coverplate....Thats ridiculous. Its not grayish brown...its just brown. Thats dirt. Thats neglect and he's an ass.
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#19
newtekie1
Semi-Retired Folder
by: Nitrogliserin
that guy shouldnt have any electronic gear.
Or he should at least not try to claim it under warranty when it failes.
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#20
Chewy
If you ask me that ps3 was in a room they were renovation maybe a "bad" contractor who had some time to kill while doing renovations to a house/building elc. I cant understand how it could get THAT dusty from being in a household.

Its obviously been misused as DanDaMan said.
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#21
WhiteLotus
by: Ravenas
I'm sorry, and no offense, but people like you are the reason McDonald's coffee cups say "WARNING: CONTENTS ARE HOT". You don't need a manual to tell you to keep your 500 dollar piece of equipment clean. If you don't have enough common sense to do this by yourself, you shouldn't own something like this. I would take the PS3 away from my kid (if I had one) and sell it on eBay if I ever found out he/she let it get that dirty. :wtf:
no offense taken mate.

these days though everything has to be clear cut or else its guarenteed someone will sue for a company not telling them the obvious. to you and me cleaning an expensive piece of kit is a no brainer - but if sony didnt have the obvious in the warrenty they wouldnt have a leg to stand on over this case.

todays society seems to have witnessed a decline in common sense. here in UK we have adverts about companies being sued because someone slipped on a messy kitchen floor because it wasnt cleaned up. i would have watched where i was going and stepped over the mess then cleaned it up.

in a world run by rules and regulations if someone doesnt follow them then another can sue or get something out of it.

like i said above peoples common sense is declining as they get used to people doing things for them and when they dont they want to know why. at work ive lost count of the amount of times i have told people to do something because any other "normal" person would have just done it anyway. (i.e. the person standing their when they have no customers to serve when their is a pile of work to do, common sense would tell them during their down time they do a bit of work but instead i have to go and physically tell them)

and its people like me that try to look at every point that could effect the case, does the warrenty include cleaning and maintainance? is the damage in the unit due to dust and improper maintainance? could the damage have been avoided? is the owner a complete retard with no common sense? by law do they have legal ground? etc

i understand your point about the hot drink cup and i do believe these days the nanny state has become to overpowering.
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#22
Ravenas
by: ARTT


and its people like me that try to look at every point that could effect the case, does the warrenty include cleaning and maintainance? is the damage in the unit due to dust and improper maintainance? could the damage have been avoided? is the owner a complete retard with no common sense? by law do they have legal ground? etc

i understand your point about the hot drink cup and i do believe these days the nanny state has become to overpowering.
Yes but it's the people who burn themselves with coffee and then file a lawsuit simply because there wasn't a warning. All I'm saying is, if you let dust build up like that, don't expect any form of a warranty to be helping you. I'll laugh at the stupidity if this guy files a law suit and wins.
Posted on Reply
#23
WhiteLotus
by: Ravenas
Yes but it's the people who burn themselves with coffee and then file a lawsuit simply because there wasn't a warning. All I'm saying is, if you let dust build up like that, don't expect any form of a warranty to be helping you. I'll laugh at the stupidity if this guy files a law suit and wins.
yup i agree - but people expect to be told what to do and then moan like shit when they are then told they cant have something when noone told them even if it was obvious. companies have to protect themselves from the idiots that are born in this world.

i would be extremely p*ssed if this guy sued and won. the guy in question need a good :nutkick:
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#24
JC316
Knows what makes you tick
by: DanTheBanjoman
Quite logical, if you don't treat it decently it breaks. They can't warrant stuff you mistreat. Plastic being a dust magnet is a lame excuse, you have to keep your room clean. Most companies won't give warranty on stuff that's physically broken or looks like it wasn't used normally. Seeing the picture of that PS3 it's not just dusty.
Honestly, they cant void your warranty because you are a poor house keeper, that is BS. That would be like GM voiding your warranty because you live on a dirt road and the car was dirty.

If they will void on that, then they should have air cleaners or something saying that you should always keep it dusted. Thats the problem with a warranty though "misuse" covers a BROAD spectrum of BS that they can make up.
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#25
Woah Mama!
Woah, and I thought I was lucky to get my TR2 through RMA even though its warranty seal was busted from when I cleaned out 12 months of dust from it. I guess I was right to think that! I didn't even need my sales receipt and I got it back today, within a week, and it is the revised model too.

Unlucky for PS3 owners.
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