Newegg hardly needs an introduction, boasting a reseller rating of 9.90. On the traditional day of online sales, dubbed "Cyber Monday", though, that reputation was put to the test. It all started innocently enough: Newegg was offering 20% cash back on anything purchased via PayPal between Monday and Wednesday (November 26th through November 28th). They promised to put the cash in by January 31st 2008. The only rule Newegg gave customers was that the refund would not be any more than $50USD.

Sounds good, right? Unfortunately, about two and a half hours after people started splurging, PayPal ran out of funds to give people cash back, and Newegg was forced to call a hasty end to the promotion. This left Newegg in a very sticky situation, as the promotion banners were prominently displayed all over the site. Newegg later edited the terms-and-conditions to say that the promotion would end on 11/26, would only last "while supplies last", and began damage control. Newegg is now in the very tough position of trying to get people the refunds they deserve. If Newegg cannot get the customers the cash back they promised, they will send said customer a free gift, assuming the customer contacts Jason on the Newegg forums.