I have experienced high failure rates with Asrock. Nonexistent consumer warranty?

[DaedalusHelios]

I have had 3 out of 4 Asrock 1155 motherboards die in the past 6 months. I thought I was upgrading one computer and the other ones were new builds but with tested good parts. The PSUs I have are top notch(multimeter tested as well) and I use UPSs as line conditioners so power problems are not possible. It doesn't help that Asrock does not stand by its products thanks to its nonexistent warranty.


I would obviously advise against Asrock if you are going to take the 2011v3 plunge like I will soon.

I have had terrible luck with Asrock motherboards and was wondering if any of the community has seen the same thing recently.

 

[Frick]

75% failure rate is just bad luck.

What boards are we talking here? If it's the same board even I would get suspicios (some models can be crap, this goes for every manufacturer of everything), but if there are different boards I would say it's bad luck.

 

[Jstn7477]

I have a Z68 Extreme4, Z77 Extreme6, Z77 Pro4-M (now owned by a friend), and Z87 Extreme6 still in service without issue, all are 1-3 years old. If we want to go old school, I bought several of their crappy blue boards refurbished from Geeks.com about two years ago, and all still work: AM2NF3-VSTA (abused with a Phenom II X4 for several months at one point), K8NF6P-VSTA, 775Xfire-VSTA and 4CoreDual-SATA2.

 

[DaedalusHelios]

75% failure rate is just bad luck.

What boards are we talking here? If it's the same board even I would get suspicios (some models can be crap, this goes for every manufacturer of everything), but if there are different boards I would say it's bad luck.

Two Z77 Extreme3 and one Z77 Extreme4. I honestly figured they would have at least a 3 year warranty but apparently they have no warranty whatsoever. I guess I have just been cursed by Asrock.

I never had a gigabyte or MSI board fail despite using just as many of them.

 

[RCoon]

Sometimes you just have bad luck is all. My file server has been running on an ASRock board 24/7 for the last year and a bit. Alternatively, my last ASRock A85X board died within 2 months. Lots of people have their boards, but after seeing an ASRock ITX board in person, their ITX ones are made extremely poorly (very thin PCB), so I never consider them for tiny builds. All their ATX boards seem good to me though.

In contrast, I have an Asus Maximus V Formula that currently can't go above 1600mhz RAM, the LAN port is dead, and for some reason won't overclock any CPU I put in it past stock. It is currently a £300 paperweight, and yet is one of the most sought after high end boards.

Shit happens.

 

[Jetster]

Nope, I have had many ASRock boards and not one failure. And I don't get why you say there is no warranty.

 

[DaedalusHelios]

Nope, I have had many ASRock boards and not one failure. And I don't get why you say there is no warrenty. They have a three year on there boards

When I look up there warranty, they say they don't have a consumer warranty. They only have a one year Authorized Distributor Warranty. http://www.asrock.com/support/index.asp?cat=RMA

 

[micropage7]

yep, my asrock 990fx board still ok but she is in the box now.
i think thats why better longer warranty since you dont know what gonna happen to it

 

[Jetster]

When I look up there warranty, they say they don't have a consumer warranty. They only have a one year Authorized Distributor Warranty. http://www.asrock.com/support/index.asp?cat=RMA

Yea I see that now. Newegg has it listed as a three year. So I guess you have to return it to the dealer

I've had other boards fail but not ASRock

 

[Naito]

My Z77 Extreme4 has been running for over 2 years without issue. Also have an old P45XE that was used for many years and had been installed in a PC that experienced PSU failure; that still works fine. I've been nothing but impressed with AsRock, and I'm someone who originally always went Gigabyte boards (had no issue with them either, AsRock just offered better value at the time).

 

[DaedalusHelios]

Newegg covers it for the standards terms as they do with any motherboard. I am sure that would be 30 to 90 days unless you purchase additional coverage. Honestly, 90 days would be shocking. I am guessing 30 days.

 

[Jetster]

I know they have a 30 day return/warranty but should honor the three year if they put it there. And if the ASRock site states the dealer is to cover it. I'll e mail them later today.

Edit: I do remember a board a consumer bent the pins on and I contacted ASRock. They replaced the socket for $50. They were easy to deal with and fast on the return

 

[DaedalusHelios]

I know they have a 30 day return/warranty but should honor the three year if they put it there. And if the ASRock site states the dealer is to cover it. I'll e mail them later today.

Edit: I do remember a board a consumer bent the pins on and I contacted ASRock. They replaced the socket for $50. They were easy to deal with and fast on the return

Well I have seen emails of customer communications with Asrock stating they don't repair but simply replace the motherboard completely. I would gladly pay Asrock the $50 they used to charge to replace the motherboard out. It was their standard RMA in the past but that RMA page on their website leads me to believe they don't do that anymore.

 

[Schmuckley]

They use cheaper parts/thinner PCBs.
I try to avoid AsRock as much as possible.
..Typed from a z77 Overclock Formula
OCF is the exception.

but like...their z87-97 boards? (except OCF)
Biostars are better
Asus is better
Gigabyte is better (ud3-up)

 

[AsRock]

I have 2 ASRock mobo's here one Z68 and the other Z77 and believe both are keyboard killers if you plug in a none mech in the ps\2 and a mechanical in the usb has proven over 2-3 months the keys with start failing on the mech boards how ever if just one or the other was plugged in it's been a none issue for the 5th keyboard with no ps\2 keyboard plugged in..

And the other issue i have had with the Z77 was that the top slot stopped working with my 290X how ever worked with my 6970 until the bios was reset.

Both times i have got in touch with ASRock they have return either with a email for RMA or possible attempt with in 24 hours of asking if not shorter.

 

[silkstone]

I've had problems with my original board and its replacement (in the sig).

the PCIe slot was temperamental, on-board USB failed and it just eventually died. The replacement has 2 bad memory slots (they appear to have actually killed a couple of sticks of ram that I had in them), I was given a 3 year warranty from the shop and have a month or so left, but I can;t find the time to get down there to get it replaced.

I prolly won't go with AsRock again. Not that I think all their products are crappy, but I want to try something else next upgrade.

 

[DaedalusHelios]

I read online they have the cheapest analogue VRMs for processor power phases and lie about it being a digital VRM in some boards. I wouldn't know if those claims are true but it doesn't sound like something individuals would lie about being incorrect. I figured that is what caused my last Z77 Extreme4 to suddenly power off and throw the error that there was no RAM inserted.

 

[micropage7]

cheap is ok since they release many boards for many level: from low end to high end
but i dont think they offer bad quality boards to the market, if the issue raised they could lose its market, especially today many brands get more competitive

 

[rtwjunkie]

Personally, I think you just had bad luck. I have a Z68 Fatality as my main rig that I've run for 2 years straight fairly hard. Fiance has a Z77 Extreme 6 for the last year, and my HTPC H87 Fatality has had daily use for 7 months straight, all without issue.

My Z68 died from a bad 5v return 4 months after I bought it, but ASRock replied within 6 hours to my email. Since I told them all the common troubleshooting steps I had taken to identify the motherboard as the problem, they simply issued an RMA. 10 days later I had a new motherboard. They also communicated to me at each step of the process.

I can't imagine that ASRock would basically have no warranty for RMA anymore....they would disappear within a year as a company if they did that. Just e-mail their support and request an RMA. If you haven't taken all the appropriate troubleshooting steps, they will ask you to do that first, which is reasonable.

@Schmuckley: Please dissuade yourself of the idea that they as a company produce cheaper, thinner PCB's. Mine are all thick, quality pieces. Just like any MB manufacturer, cheaper, value models will be built on thin PCB. The Extreme 4 is one such value model, and it does indeed seem to have high failure rates.

 

[EarthDog]

Two Z77 Extreme3 and one Z77 Extreme4. I honestly figured they would have at least a 3 year warranty but apparently they have no warranty whatsoever. I guess I have just been cursed by Asrock.

I never had a gigabyte or MSI board fail despite using just as many of them.

No warranty? Riiight. Warranty period expired... that seems believable.

 

[Vario]

My first z77e itx was defective on arrival. It would turn off completely if I did anything beyond idle in windows. I sent it back to amazon and received their replacement, which has worked fine for about a year now. I don't use it very much though and I am very paranoid about it because z77 chipset 1155 itx mobos will probably be very rare in the next few years. I had a 970 Extreme 3 which was sold to a friend, it has worked fine from Dec 2012 to present.

The Z77E is fairly thin.
The 970 extreme 3 is also thin, and it has no screw hole for the leading edge of the board so it would flex when plugging sata connectors.

The Z77E has a great feature set, its a very nice board. I really hope it lasts a long time. I have noticed it sags under my VGA slot possibly due to how the CM Elite 120 holds the VGA.
edit: the elite 120 had a warping floor, remedied it with some zip ties, I googled and it seems like its not an Asrock problem but a characteristic of this otherwise great case. Asus P8Z77-I also bends in this case.

 

[lilhasselhoffer]

I don't believe you have ground to stand on here.

I've owned 4 AsRock boards, ranging from the 1155, to the 2011, to the 1150 sockets. My problem has always been receiving them either DOA or with broken features. Once I get one return, the boards are absolute work horses. Most of my builds are completed a little after the 30 day window for a return to the seller, so the returns have all been through AsRock itself.

They have a warranty, and they do service the boards. You'll need to contact the appropriate person, but the turn-around isn't bad. I should know, after three separate returns.


Perhaps you should re-evaluate your statements. I've owned 3 Gigabyte boards, and one of them required RMA every 6 months for 2 years. Failure in motherboards is either because of crappy design, abuse, or bad luck. AsRock is no different from any other company, and they do offer a warranty. Perhaps a contact with one of their representatives would be in order? Venting here doesn't really do much.

 

[OneMoar]

Asrock are some of the best bang for the buck boards you can get if hes killed 3 boards in 6 months I would be looking at other causes

 

[kenkickr]

I've heard this same stuff with one user not liking a certain company...me included. I'm not a Asus fan and every board in my house is from MSI.

 

[de.das.dude]

i wouldnt call a 1200W LEPA that costs the same as a 800W corsair GS series to be top notch..... just saying.

i also have an asrock mobo and have had better luck with them than asus