- Feb 21, 2008
- 4,985 (1.01/day)
- Greensboro, NC, USA
|System Name||Cosmos F1000|
|Motherboard||Gigabyte Z370XP SLI, BIOS 15a|
|Cooling||Corsair H100i, Panaflo's on case|
|Memory||XPG GAMMIX D30 2x16GB DDR4 3200 CL16|
|Video Card(s)||EVGA RTX 2080 ti|
|Storage||1TB 960 Pro, 2TB Samsung 850 Pro, 4TB WD Hard Drive|
|Display(s)||ASUS ROG SWIFT PG278Q 27"|
|Case||CM Cosmos 1000|
|Audio Device(s)||logitech 5.1 system (midrange quality)|
|Power Supply||CORSAIR HXi HX1000i 1000watt|
|Keyboard||K65 RGB Corsair Tenkeyless Cherry Red MX|
|Software||Win10 Pro, Win7 x64 Professional|
My warranty experience with ASRock was nothing but terrible. My hardware didn't fail per-say, but basically, I bought a motherboard because ASRock said it supported a particular CPU; then they later remove support after numerous people claim it didn't work right.
I asked for a motherboard upgrade to support the CPU I bought it for, they said yes, and then gave me the runaround for two months. Then they eventually ask me to pay for an upgrade, and then they say they can't accept a paid upgrade. Total waste of time, and $12 for me shipping the board to them initially.
Here's a detailed explanation of the endeavor: http://redd.it/2d9ap9
In the end, I accomplished nothing trying to get support from ASRock except hassle. Newegg eventually got involved, and they were willing to do a refund on the board, but I had already given it to someone else. So if anything, I learned Newegg has pretty ok support
So based on that, it's clear ASRock doesn't actually test what CPUs work on their boards, and their support is terrible. And on an unrelated note, I had a H97 Killer that flexed really easily in the middle, and had a relatively loose PS/2 port; so I question their build quality heavily. I can't say I'd recommend ASRock for any kind of hardware purchase really.
Well I am sorry to hear about that but it gives me the heads up to watch out for it. Thank you for sharing your experience with us. It helps with understanding various perspectives handling the situation. But I will see if they accept my RMA directly and I guess I'll try my luck.