Why I didn't buy an MSI graphics card?

[DKS]

Please see the attached.

 

[R-T-B]

Sounds like a huge language barrier took place there. They really need better english speaking employees or something.

 

[FreedomEclipse]

I think youre speaking to the wong service rep.

 

[qubit]

Say whut?! That service droid sounds deranged. He clearly has no idea what you're talking about or perhaps it's actually a chat bot you're speaking to, it's that bad.

Before ditching MSI completely, contact Amazon and ask them what warranty they offer. This company is so customer centric that you might be pleasantly surprised.

 

[P4-630]

 

[FreedomEclipse]

your question was answered in the email anyway -- 1 year global warranty or 2 years if you buy it in singapore, Youre better off using the details given and emailing the customer service for your region and asking them for clarification. Amazon will most likely still cover you for one year but best to check with them too... Amazon have given me the run around a few times with kingston products and kingston are almost nigh on impossible to contact directly for RMA and they will always push you back to your retailer to initiate the RMA.


(I so badly wanted to throw in a 'sum ting wong' joke....)

 

[qubit]

your question was answered in the email anyway -- 1 year global warranty or 2 years if you buy it in singapore, Youre better off using the details given and emailing the customer service for your region and asking them for clarification. Amazon will most likely still cover you for one year but best to check with them too... Amazon have given me the run around a few times with kingston products and kingston are almost nigh on impossible to contact directly for RMA and they will always push you back to your retailer to initiate the RMA.


(I so badly wanted to throw in a 'sum ting wong' joke....)

That's interesting about Amazon and not really something one wants to hear.

I remember with PayPal once, I wanted a refund or something, forget exactly what it was now, they gave me a template unhelpful response denying me what I wanted and not exactly addressing the point, a bit like the OP here, but not as bad. At the same time I got my money (the thing I wanted) so, weird, but I was happy.


Oh and you so should have!

 

[Nicholas Peyton]

I certainly will never be buying anything from MSI now, EVGA customer service is actually quite good.

 

[Flukelsx]

Please see the attached.

Ok, having worked in that environment.

These techs have multiple people they are assisting simultaneously. You aren't their only client.

It sounds like he sent the wrong response to the wrong person.

Aside from the language barrier.

 

[Pehla]

Please see the attached.

wooooow.....im reading and i dont belive my eyes!!!!
realy that is so frekin bad for busines....now that i think i was planing to buy rx 480 gaming x!! realy that makes me think more about my decisions..

 

[Vayra86]

I wouldn't care about this all too much, to be honest.

 

[CoD511]

Last warranty I used for MSI, was them replacing a US purchased 680 Lightning in Australia, despite clear terms and no obligation to. Also, I'd damaged the card and they were aware and replaced it anyway via an Australian service center. Does that mean that one fantastic experience determines my whole viewset on MSI? No. I personally find it.. ridiculous to use the basis of a single unlikely instance that could occur with any vendor to determine my entire viewset.

I wouldn't give it much thought at all and having purchased a MSI GTX 1070 Gaming recently (which flashes directly to a Gaming Z BIOS without issue), I can say I have no regrets and you'll be missing out on a superbly designed card or perhaps receive another superbly designed card instead. I have no idea they'd made such quiet cooling capability along with low fan-noise.

 

[Black.Raven]

You just had bad luck. Both my MSI cards are functioning properly. Keep in mind that on the internets only unhappy people complain, and the people satisfied with their product are enjoying it and don't write a review/opinion. Should you buy MSI again? Probably not, as the service-center in your area apparently has bad support.

Maybe I seem harsh, but people see one bad review about a manufacturer and freak out. There is a lot of information on the internet today that is biased. Don't fool yourself. Always watch multiple reviews of products, preferably non-sponsored. And of course always take good care of your products, don't take fast decisions about modding like flashing a custom bios. (Don't forget to backup your original bios) and you should be good to go.

/Rant off

 

[GelatanousMuck]

No company is above problems you can get a lemon no matter the brand name.

There's really no need to be concerned with warranty in the first place, unless you just flat intend to abuse the card?

Most common manufacturing flaws and defects rear their heads in the first 30 days of ownership well under the warranty period anyway.

Failures past 30 days up to a year are usually caused by the owners overclocking tendencies.

Many of those failures could be avoided with a good inspection of the cards cooler mounting points visable by looking down inside the card checking for memory and VR thermal pads aligned well, before overclocking the heck out of it.

The cooler could have been mounted by Joe Bob, or part time Monkeys at 4:30PM 30 minutes before get off time on a Friday, it is always best to inspect thoroughly before applying your serious overclock intentions to barely covered memory chips or voltage regulators.

 

[CoD511]

No company is above problems you can get a lemon no matter the brand name.

There's really no need to be concerned with warranty in the first place, unless you just flat intend to abuse the card?

Most common manufacturing flaws and defects rear their heads in the first 30 days of ownership well under the warranty period anyway.

Failures past 30 days up to a year are usually caused by the owners overclocking tendencies.

Many of those failures could be avoided with a good inspection of the cards cooler mounting points visable by looking down inside the card checking for memory and VR thermal pads aligned well, before overclocking the heck out of it.

The cooler could have been mounted by Joe Bob, or part time Monkeys at 4:30PM 30 minutes before get off time on a Friday, it is always best to inspect thoroughly before applying your serious overclock intentions to barely covered memory chips or voltage regulators.

In terms of warranty, some companies can be a pain to deal with so sometimes it's preferable to have one or the other. EVGA doesn't have a local warranty center in Australia for example, unlike MSI, Gigabyte and ASUS. $60 to Taiwan. But EVGA service is also quite amazing and flexible.

And so very true, I learned that the very hard way when first watercooling that I'd moved the pads away from the VRMs unintentionally, leading to overvolting and VRMs that died as a result. EVGA however, were so kind to replace the GTX Titan I'd blown up anyway.

 

[Frag_Maniac]

This company is so customer centric that you might be pleasantly surprised.

MSI? Not in my experience with one of their 660 Ti GPUs. It would not recognize my TV as an HDCP compliant display, and BSODed when switching between PC and TV inputs.

Worse yet, when I matter of factually stated why I returned it for a 7970 on the Newegg comment page for the product (7970 works fine), they jumped in and accused me of having a messed up PC, after admitting it could be a defective GPU. Worse yet, Newegg would not post my response, and it wasn't even hostile in any way.

I had to call MSI several times (at my own expense until I insisted they call me back), because none of them would start a support ticket or offer to RMA it, and they all had no idea what was wrong. I had to keep repeating what the problem was. Fortunately Newegg, despite their manufacturer-is-always-right attitude on comments management, took it right back for a full refund.

I've yet to feel like I can trust MSI since, and it's not at all the problem I had with the product (we all know there's a small percentage of defect or incompat problems). It's the problem with their service, or lack thereof.