RX580 and monitor blinking black (or green) when powered off then on again ONLY with radeon amd drivers installed

Derolade · Mar 22, 2018

Power supply: EVGA - SuperNOVA G3 650W 80+ Gold Certified Fully-Modular ATX Power Supply
CPU: Intel - Core i5-7600 3.5GHz Quad-Core Processor
CPU Cooler: ARCTIC - Freezer 13 CO 4.0 CFM Ball Bearing CPU Cooler
Motherboard: MSI - H270 GAMING M3 ATX LGA1151 Motherboard
Memory: Corsair - Vengeance LPX 16GB (2 x 8GB) DDR4-2133 Memory
Storage: Samsung - 850 EVO-Series 250GB 2.5" Solid State Drive
Video Card: Sapphire - Radeon RX 580 4GB NITRO+ Video Card
Case: Corsair - SPEC-02 ATX Mid Tower Case
Operating System: Microsoft - Windows 10 Home Full 64-bit
Monitor: Dell - SE2717H 27.0" 1920x1080 75Hz Monitor

the issue here https://www.youtube.com/watch?v=0KDi9EDnYmg it is triggered when i manually shut down and power on again the monitor. and only when the amd drivers are loaded (everything is fine in the bios and when i uninstall the drivers) i can solve it rebooting the pc. trying a different hdmi cable or disconnecting it wont solve it but changing hdmi port on the gpu solves the issue until i poweroff the monitor again. then both hdmi ports will have the issue until reboot. it blinks green if i change monitor Hz, and goes back to black if i revert to 75Hz. disabling freesync won't change a thing)

until i do not power off the monitor everything is perfect. i can run demanding games on 1080p high/ultra settings for hours without problems.

another thing, maybe important: the hardware troubleshooter gives me the error 0x8000FFFF only when amd drivers are installed. i tried 4 different version of the drivers and it is always the same (one older, 2 new beta and the actual stable one).
also no problems after waking from monitor power saving mode.
what other tests can i do? i only have this machine and another one with an old vga monitor and a r7 260x

(everything else i tried is in this post prior of finding what really triggers the problem https://www.reddit.com/r/Windows10/comments/861o1h/windows_10_radeon_rx580_monitor_blinking_black_or/)

PHaS3 · Mar 22, 2018

That looks a little like what used to happen in the old days on the Radeon 4870 when you changed the GDDR5 clocks, and why ATi/AMD couldn't clock it down at idle.

What are the clocks doing (GPU core and RAM) when this is happening? Use GPU-Z and let us know?

Derolade · Mar 22, 2018

PHaS3 said:
That looks a little like what used to happen in the old days on the Radeon 4870 when you changed the GDDR5 clocks, and why ATi/AMD couldn't clock it down at idle.

What are the clocks doing (GPU core and RAM) when this is happening? Use GPU-Z and let us know?

thanks, i don't think i will be able to try untill tomorrow, but if it could be useful, i can say that i never overclocked anything. so it may be a gpu failure?

i'll post the info requested as soon as possible.

thanks!

TheoneandonlyMrK · Mar 22, 2018

Derolade said:
thanks, i don't think i will be able to try untill tomorrow, but if it could be useful, i can say that i never overclocked anything. so it may be a gpu failure?

i'll post the info requested as soon as possible.

thanks!

So you Have tried DDu ,wiped amd drivers off and then reinstalled them?, If not try that.
Also where did you get the card from?

Derolade · Mar 22, 2018

theoneandonlymrk said:
So you Have tried DDu ,wiped amd drivers off and then reinstalled them?, If not try that.

yep. here's the full list of what i did (and always got the issue)

i got the card sold and shipped by amazon italy (sadly not available anymore, so i cannot rma the same card if i need to...)

i tried:

uninstalling radeon video drivers with guru ddu in safe mode, then reinstall the non beta version (i had the beta)
uninstalling radeon video drivers with amd clean uninstall utility, then reinstall the stable version (after this i could did not see the problem after a whole night of idle, then again the blinking)
tried changing monitor sleep from 10 mins to never sleep.
disabled hdd sleep in power saving mode
disabled two error windows reporting services from msconfig (also got speechruntime.exe error)
reenabled them
uninstalling the security patches installed right before i noticed the problem (here something wierd happened, at reboot the monitor osd shows up a message of unsupported resolution, but it just starts as normal..)
reinstalled updates
chenged hdmi cable (i cannot connect via vga, the only other port the display has)
disabled c-state from uefi
reenabled c-state
sfc /scannnow
DISM.exe /Online /Cleanup-image /Restorehealth
disabled chrome automatically running in background
disabled xmp ram profile from uefi
uninstalled live update 6, nahimic and killer lan
uninstalled bitdefender total security 2018
uninstalled monitor drivers

TheoneandonlyMrK · Mar 22, 2018

Derolade said:
yep. here's the full list of what i did (and always got the issue)

i got the card sold and shipped by amazon italy (sadly not available anymore, so i cannot rma the same card if i need to...)

i tried:

uninstalling radeon video drivers with guru ddu in safe mode, then reinstall the non beta version (i had the beta)

uninstalling radeon video drivers with amd clean uninstall utility, then reinstall the stable version (after this i could did not see the problem after a whole night of idle, then again the blinking)

tried changing monitor sleep from 10 mins to never sleep.

disabled hdd sleep in power saving mode

disabled two error windows reporting services from msconfig (also got speechruntime.exe error)

reenabled them

uninstalling the security patches installed right before i noticed the problem (here something wierd happened, at reboot the monitor osd shows up a message of unsupported resolution, but it just starts as normal..)

reinstalled updates

chenged hdmi cable (i cannot connect via vga, the only other port the display has)

disabled c-state from uefi

reenabled c-state

sfc /scannnow

DISM.exe /Online /Cleanup-image /Restorehealth

disabled chrome automatically running in background

disabled xmp ram profile from uefi

uninstalled live update 6, nahimic and killer lan

uninstalled bitdefender total security 2018

uninstalled monitor drivers

Has your motherboard got an option to rescan graphics card on s3 resume ,you tried so much im not full of ideas here.
Sounds like it's not getting the resolution right for your monitor for some reason can you try another display.

Derolade · Mar 22, 2018

theoneandonlymrk said:
Has your motherboard got an option to rescan graphics card on s3 resume ,you tried so much im not full of ideas here.
Sounds like it's not getting the resolution right for your monitor for some reason can you try another display.

i'll have to look for it in the uefi options when i'll be at home again (not sure where to look tho), i dont have another monitor to try atm. if i try to change resolution while the issue is happening.. it just keeps going. if i change refresh rate, the black blinking becomes green.. (75Hz black, 60Hz green)

TheoneandonlyMrK · Mar 22, 2018

Derolade said:
i'll have to look for it in the uefi options when i'll be at home again (not sure where to look tho), i dont have another monitor to try atm. if i try to change resolution while the issue is happening.. it just keep going. if i change refresh rate, the black blinking becomes green.. 75Hz (black, 60Hz green)

My motherboard had that option in the chipset features section ,you might have to look around but best bet is their or near power saving features.
You could do with repeating the issue with a different hdmi cable and maybe TV ,to eliminate them from blame.

Derolade · Mar 23, 2018

PHaS3 said:
That looks a little like what used to happen in the old days on the Radeon 4870 when you changed the GDDR5 clocks, and why ATi/AMD couldn't clock it down at idle.

What are the clocks doing (GPU core and RAM) when this is happening? Use GPU-Z and let us know?

here they are... (the first 2 with the blinking screen, the other without) the main windows fot gpu and memory clock is always the same (1141 and 1750) render test will bring pcie from 1.1 to 3.0

also i got this error message from the monitor osd while rebooting a couple of times... (the monitor supports 75hz freesync so that's what i use)

PHaS3 · Mar 24, 2018

Thats pretty odd. If you disable freesync and just set the display to 1080p 75Hz, does it still go all flickery?

Derolade · Mar 24, 2018

PHaS3 said:
Thats pretty odd. If you disable freesync and just set the display to 1080p 75Hz, does it still go all flickery?

yes. even if i setup at 60Hz i also did a fresh windows install and the issue is still there. i tried connecting the monitor to my old machine with a sapphire radeon r7 260x, and the same drivers, and no issue... sadly the old pc case is too small and i can't test the gpu on it.

the rx580 works flawlessly. this is the only problem. i don't understand what it could be and i'm afraid it could be a signal of something worse...

PHaS3 · Mar 24, 2018

My only other suggestion would be to try to get another monitor to test with. Perhaps for some reason the card and monitor don’t like each other. Also try a different cable, but I don’t think that’s the issue.

Derolade · Mar 24, 2018

PHaS3 said:
My only other suggestion would be to try to get another monitor to test with. Perhaps for some reason the card and monitor don’t like each other. Also try a different cable, but I don’t think that’s the issue.

already tried a different cable. I also just put the r7 260x on the new machine and no issues. put againg the rx580 and for some reasont it started working ok.. kinda... if i power off the first time it blinks, then it stabilizes and never blinks again... but... only with automatic windows installed updates. old drivers 17.1.1 (jan 2017) if i uninstall and install a newer one, they start flickering again.. i don't really like these drivers but i'll try filling a report to amd. i don't know if it will be listened tho...

Derolade said:
already tried a different cable. I also just put the r7 260x on the new machine and no issues. put againg the rx580 and for some reasont it started working ok.. kinda... if i power off the first time it blinks, then it stabilizes and never blinks again... but... only with automatic windows installed updates. old drivers 17.1.1 (jan 2017) if i uninstall and install a newer one, they start flickering again.. i don't really like these drivers but i'll try filling a report to amd. i don't know if it will be listened tho...

wait here's what happens. if i shut down the monitor, sometimes i hear the windows sound of a device being unplugged... powering on again it starts blinking. powering off and on again it goes back to normal with the old drivers 17.1.1. i have no clue what's happening

Derolade said:
already tried a different cable. I also just put the r7 260x on the new machine and no issues. put againg the rx580 and for some reasont it started working ok.. kinda... if i power off the first time it blinks, then it stabilizes and never blinks again... but... only with automatic windows installed updates. old drivers 17.1.1 (jan 2017) if i uninstall and install a newer one, they start flickering again.. i don't really like these drivers but i'll try filling a report to amd. i don't know if it will be listened tho...

wait here's what happens. if i shut down the monitor, sometimes i hear the windows sound of a device being unplugged... powering on again it starts blinking. powering off and on again it goes back to normal with the old drivers 17.1.1. i have no clue what's happening

also... if I switch windows user it starts again. powering off and on the monitor solves it now... I'm lost

eidairaman1 · Mar 24, 2018

PHaS3 said:
Thats pretty odd. If you disable freesync and just set the display to 1080p 75Hz, does it still go all flickery?

Freesync only works on DisplayPort only AFAIK.

I noticed he hasn't tried a different monitor.

Derolade · Mar 24, 2018

eidairaman1 said:
Freesync only works on DisplayPort only AFAIK.

I noticed he hasn't tried a different monitor.

this is a freesync monitor with only hdmi and VGA... I'm looking for another monitor to test...

Assimilator · Mar 24, 2018

eidairaman1 said:
Freesync only works on DisplayPort only AFAIK.

Nope.

eidairaman1 · Mar 24, 2018

Derolade said:
this is a freesync monitor with only hdmi and VGA... I'm looking for another monitor to test...

Yes get back to us on that.

Try lowering refresh rate or even this.

https://support.amd.com/en-us/kb-articles/Pages/DH-019.aspx

Heres something.

https://community.amd.com/thread/215899

Derolade · Mar 24, 2018

eidairaman1 said:
Yes get back to us on that.

Try lowering refresh rate or even this.

https://support.amd.com/en-us/kb-articles/Pages/DH-019.aspx

Heres something.

https://community.amd.com/thread/215899

I tried both with no luck. I'm really concerned and out of ideas. I really need another monitor to test but maybe I can get only a hdmi tv

eidairaman1 · Mar 24, 2018

Derolade said:
I tried both with no luck. I'm really concerned and out of ideas. I really need another monitor to test but maybe I can get only a hdmi tv

Try lowering your memory clocks after trying another monitor if it continues on RMA that card

Derolade · Mar 24, 2018

eidairaman1 said:
Try lowering your memory clocks after trying another monitor if it continues on RMA that card

I'll update on this as soon as I can get another monitor

But...
I noticed that it triggers only if I power off and on again the monitor quickly. not normal usage... maybe... I think that this can be triggered from windows wake up+manually powering it on. at first I thought that it was a sleep issue. but maybe was happening something similar to doing so quickly: I started noticing this with the monitor put on sleep by windows. I usually move the mouse to wake it up then power on the monitor with the button (i usually power it off with its button so it wont stay on for 10 minutes before the windows sleep mode) I don't know why tho, and I really want to find out

I also hope you guys can understand what I wrote...

eidairaman1 · Mar 24, 2018

Derolade said:
I'll update on this as soon as I can get another monitor

But...
I noticed that it triggers only if I power off and on again the monitor quickly. not normal usage... maybe... I think that this can be triggered from windows wake up+manually powering it on. at first I thought that it was a sleep issue. but maybe was happening something similar to doing so quickly: I started noticing this with the monitor put on sleep by windows. I usually move the mouse to wake it up then power on the monitor with the button (i usually power it off with its button so it wont stay on for 10 minutes before the windows sleep mode) I don't know why tho, and I really want to find out

I also hope you guys can understand what I wrote...

Find a Vangard Member and Report findings.

Derolade · Mar 24, 2018

eidairaman1 said:
Find a Vangard Member and Report findings.

what's that?

eidairaman1 · Mar 24, 2018

Derolade said:
what's that?

Pardon Vanguard

@FordGT90Concept @AlienIsGOD @fullinfusion

AlienIsGOD · Mar 24, 2018

eidairaman1 said:
Pardon Vanguard

@FordGT90Concept @AlienIsGOD @fullinfusion

Almas I am not a member anymore, I woke up one morning a week or so ago and I was removed from the discord w/o any explanation

FordGT90Concept · Mar 25, 2018

Derolade said:
this is a freesync monitor with only hdmi and VGA... I'm looking for another monitor to test...

http://www.dell.com/support/home/us/en/19/product-support/servicetag/se2717h/research

Check is Event Viewer and check Application and System logs for any messages at the time it happens. If it says something about AMD errors, then it's driver/GPU. If it doesn't, the monitor is doing it and the GPU is unaware.

You can also try running at 75 Hz disabling FreeSync.

System Name	Dell Vostro 5630 \| PHaS3-XXI
Processor	Intel Core i7 1360P \| AMD Ryzen 7 5700X PBO
Motherboard	Asus ROG Strix B450-F Gaming
Cooling	Corsair H105 (AM4 Retention yay!)
Memory	16GB Quad Channel LPDDR5 4800 \| Crucial 64GB DDR4 Pro 3200 C16
Video Card(s)	Nvidia RTX 2050 \| Gigabyte Radeon RX 5700 Stock Cooler @ XT BIOS
Storage	Kioxia 512GB NVMe \|Crucial MX200 SSD + Samsung 980 1TB + 870QVO 1TB + 12TB HDDs
Display(s)	Dell Laptop Display 1920x1200 \| Dell UltraSharp U2719D
Case	Fractal Design Define R4
Power Supply	Corsair RM750
Mouse	Logitech G403 \| Logitech G Pro
Keyboard	Logitech MX Keys
Software	Windows 11 Pro x64
Benchmark Scores	@_@

System Name	RyzenGtEvo/ Asus strix scar II
Processor	Amd R5 5900X/ Intel 8750H
Motherboard	Crosshair hero8 impact/Asus
Cooling	360EK extreme rad+ 360$EK slim all push, cpu ek suprim Gpu full cover all EK
Memory	Gskill Trident Z 3900cas18 32Gb in four sticks./16Gb/16GB
Video Card(s)	Asus tuf RX7900XT /Rtx 2060
Storage	Silicon power 2TB nvme/8Tb external/1Tb samsung Evo nvme 2Tb sata ssd/1Tb nvme
Display(s)	Samsung UAE28"850R 4k freesync.dell shiter
Case	Lianli 011 dynamic/strix scar2
Audio Device(s)	Xfi creative 7.1 on board ,Yamaha dts av setup, corsair void pro headset
Power Supply	corsair 1200Hxi/Asus stock
Mouse	Roccat Kova/ Logitech G wireless
Keyboard	Roccat Aimo 120
VR HMD	Oculus rift
Software	Win 10 Pro
Benchmark Scores	laptop Timespy 6506

System Name	RyzenGtEvo/ Asus strix scar II
Processor	Amd R5 5900X/ Intel 8750H
Motherboard	Crosshair hero8 impact/Asus
Cooling	360EK extreme rad+ 360$EK slim all push, cpu ek suprim Gpu full cover all EK
Memory	Gskill Trident Z 3900cas18 32Gb in four sticks./16Gb/16GB
Video Card(s)	Asus tuf RX7900XT /Rtx 2060
Storage	Silicon power 2TB nvme/8Tb external/1Tb samsung Evo nvme 2Tb sata ssd/1Tb nvme
Display(s)	Samsung UAE28"850R 4k freesync.dell shiter
Case	Lianli 011 dynamic/strix scar2
Audio Device(s)	Xfi creative 7.1 on board ,Yamaha dts av setup, corsair void pro headset
Power Supply	corsair 1200Hxi/Asus stock
Mouse	Roccat Kova/ Logitech G wireless
Keyboard	Roccat Aimo 120
VR HMD	Oculus rift
Software	Win 10 Pro
Benchmark Scores	laptop Timespy 6506

System Name	RyzenGtEvo/ Asus strix scar II
Processor	Amd R5 5900X/ Intel 8750H
Motherboard	Crosshair hero8 impact/Asus
Cooling	360EK extreme rad+ 360$EK slim all push, cpu ek suprim Gpu full cover all EK
Memory	Gskill Trident Z 3900cas18 32Gb in four sticks./16Gb/16GB
Video Card(s)	Asus tuf RX7900XT /Rtx 2060
Storage	Silicon power 2TB nvme/8Tb external/1Tb samsung Evo nvme 2Tb sata ssd/1Tb nvme
Display(s)	Samsung UAE28"850R 4k freesync.dell shiter
Case	Lianli 011 dynamic/strix scar2
Audio Device(s)	Xfi creative 7.1 on board ,Yamaha dts av setup, corsair void pro headset
Power Supply	corsair 1200Hxi/Asus stock
Mouse	Roccat Kova/ Logitech G wireless
Keyboard	Roccat Aimo 120
VR HMD	Oculus rift
Software	Win 10 Pro
Benchmark Scores	laptop Timespy 6506

System Name	Dell Vostro 5630 \| PHaS3-XXI
Processor	Intel Core i7 1360P \| AMD Ryzen 7 5700X PBO
Motherboard	Asus ROG Strix B450-F Gaming
Cooling	Corsair H105 (AM4 Retention yay!)
Memory	16GB Quad Channel LPDDR5 4800 \| Crucial 64GB DDR4 Pro 3200 C16
Video Card(s)	Nvidia RTX 2050 \| Gigabyte Radeon RX 5700 Stock Cooler @ XT BIOS
Storage	Kioxia 512GB NVMe \|Crucial MX200 SSD + Samsung 980 1TB + 870QVO 1TB + 12TB HDDs
Display(s)	Dell Laptop Display 1920x1200 \| Dell UltraSharp U2719D
Case	Fractal Design Define R4
Power Supply	Corsair RM750
Mouse	Logitech G403 \| Logitech G Pro
Keyboard	Logitech MX Keys
Software	Windows 11 Pro x64
Benchmark Scores	@_@

Processor	Intel - Core i5-7600 3.5GHz Quad-Core Processor
Motherboard	MSI - H270 GAMING M3 ATX LGA1151 Motherboard
Cooling	ARCTIC - Freezer 13 CO 4.0 CFM Ball Bearing CPU Cooler
Memory	Corsair - Vengeance LPX 16GB (2 x 8GB) DDR4-2133 Memory
Video Card(s)	Sapphire - Radeon RX 580 4GB NITRO+ Video Card
Storage	Samsung - 850 EVO-Series 250GB 2.5" Solid State Drive
Display(s)	Dell - SE2717H 27.0" 1920x1080 75Hz Monitor
Case	Corsair - SPEC-02 ATX Mid Tower Case
Power Supply	EVGA - SuperNOVA G3 650W 80+ Gold Certified Fully-Modular ATX Power Supply
Software	Windows 10

System Name	PCGOD
Processor	AMD FX 8350@ 5.0GHz
Motherboard	Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling	Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory	16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s)	AMD Radeon 290 Sapphire Vapor-X
Storage	Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s)	NEC Multisync LCD 1700V (Display Port Adapter)
Case	AeroCool Xpredator Evil Blue Edition
Audio Device(s)	Creative Labs Sound Blaster ZxR
Power Supply	Seasonic 1250 XM2 Series (XP3)
Mouse	Roccat Kone XTD
Keyboard	Roccat Ryos MK Pro
Software	Windows 7 Pro 64

System Name	Firelance.
Processor	Threadripper 3960X
Motherboard	ROG Strix TRX40-E Gaming
Cooling	IceGem 360 + 6x Arctic Cooling P12
Memory	8x 16GB Patriot Viper DDR4-3200 CL16
Video Card(s)	MSI GeForce RTX 4060 Ti Ventus 2X OC
Storage	2TB WD SN850X (boot), 4TB Crucial P3 (data)
Display(s)	Dell S3221QS(A) (32" 38x21 60Hz) + 2x AOC Q32E2N (32" 25x14 75Hz)
Case	Enthoo Pro II Server Edition (Closed Panel) + 6 fans
Power Supply	Fractal Design Ion+ 2 Platinum 760W
Mouse	Logitech G604
Keyboard	Razer Pro Type Ultra
Software	Windows 10 Professional x64

System Name	Aliens Ryzen Rig \| 2nd Hand Omen
Processor	Ryzen R5 5600 \| Ryzen R5 3600
Motherboard	Gigabyte B450 Aorus Elite (F61 BIOS) \| B450 matx
Cooling	DeepCool Castle EX V2 240mm AIO\| stock for now
Memory	16GB X 2 DDR4 3200mhz Team Group VulcanZ \| 16GB DDR4
Video Card(s)	Sapphire Pulse RX 7700 12GB \| GTX 1650 4GB (soon to be RX 5700)
Storage	Adata XPG 8200 PRO 512GB SSD OS / 240 SSD + 2TB M.2 SSD Games / 1000 GB Data \| SSD + HDD
Display(s)	Acer Nitro x27OU 27" VA 165hz Freesync Premium\|TCL 32" 1080P w/ HDR
Case	NZXT H500 Black \| HP Omen Obelisk
Audio Device(s)	Asus Sonar DSX w/ uni drivers and EQ APO\| Onboard Realtek
Power Supply	EVGA SuperNOVA G3 650w 80+ Gold \| 500w
Mouse	Steelseries Rival 500 15 button mouse w/ Razor Goliathus Chroma XL mousemat \| Logitech G502
Keyboard	Corsair K65 Mini w/ Cherry MX brown keys \| Logitech G513 Carbon w/ Romer G tactile keys
Software	Windows 10 Pro \| Windows 10 Pro

System Name	BY-2021
Processor	AMD Ryzen 7 5800X (65w eco profile)
Motherboard	MSI B550 Gaming Plus
Cooling	Scythe Mugen (rev 5)
Memory	2 x Kingston HyperX DDR4-3200 32 GiB
Video Card(s)	AMD Radeon RX 7900 XT
Storage	Samsung 980 Pro, Seagate Exos X20 TB 7200 RPM
Display(s)	Nixeus NX-EDG274K (3840x2160@144 DP) + Samsung SyncMaster 906BW (1440x900@60 HDMI-DVI)
Case	Coolermaster HAF 932 w/ USB 3.0 5.25" bay + USB 3.2 (A+C) 3.5" bay
Audio Device(s)	Realtek ALC1150, Micca OriGen+
Power Supply	Enermax Platimax 850w
Mouse	Nixeus REVEL-X
Keyboard	Tesoro Excalibur
Software	Windows 10 Home 64-bit
Benchmark Scores	Faster than the tortoise; slower than the hare.

RX580 and monitor blinking black (or green) when powered off then on again ONLY with radeon amd drivers installed

New Member

New Member

New Member

New Member

New Member

Attachments

New Member

New Member

The Exiled Airman

New Member

The Exiled Airman

New Member

The Exiled Airman

New Member

The Exiled Airman

New Member

The Exiled Airman

Vanguard Beta Tester

"I go fast!1!11!1!"