New build with Ryzen 5 3600 freezing.... Help!!

[Kinger5552]

Hi,

Just a quick introdaution. This is my first PC build as i have had 3 gaming laptps in the past 6-7 years and finally decided to take the plunge. I did a LOT of research into the build i wanted to do. I wanted to make a small-ish computer as we dont have a great deal of room. I also wanted it to be pretty silent and somewhat future proof. I do moderate gaming and generally only play world of tanks and the divison 2 etc.

My first problem occured when i initially switched the computer on after i had finished building it, there was no display from any of the ports on both the GPU and mobo. I didnt realise i had to put an older gen CPU in to udate the bios. I bought a ryzen 3 1200 and slipped it in and updated the bios. I then put in the 3600 but still no display (power to CPU cooler, GPU, case fans etc was fine). After a bit of messing around with just one stick of ram i got the display working. I have now updated to the latest ASUS bios, version 1804. I then proceeded to instal windows 10 which it did fine. This is where the problems started. The whole system freezes. Sometimes it will come back and work for another few seconds/minutes then it will freeze again. Sometimes it will even lock up and i will have to reset. This initially occued what i thought was just at idle but i downloaded world of tanks and tried that and it was the same. Same old freeing. No error codes or BSOD just frozen dead. I would just add that i am running the latest version of windows, which took over 24 hours to download and install due to the freezing, and the constatnt resetting.

I am very much a noob when it comes to do anything apart from boot order in the BIOS as i have never needed to.

Here are the parts i have:-

24 inch Asus VG248QE 3D LED Monitor - https://www.scan.co.uk/products/24-...idia-3d-v2-1920x1080-350cd-m2-80m1-1ms-speake
ASUS PCE-AC56 Wireless PCI-E - https://www.scan.co.uk/products/asus-pce-ac56-80211ac-dual-band-wireless-ac1300-pci-e-adapter
2x8GB Cors Veng LPX DDR4-3200 - https://www.scan.co.uk/products/16g...-(3200)-non-ecc-unbuffered-cas-16-18-18-36-xm
Fractal Des Def Mini C Case - https://www.scan.co.uk/products/fra...-matx-mitx-w-sound-damping-moduvent-technolog
CMASTER MasterLiquid 120 AIO - https://www.scan.co.uk/products/coo...ooler-cpu-cooler-2x120mm-quiet-fans-pwm-intel
Gigabyte GTX 1660 Ti WF2 OC 6G - https://www.scan.co.uk/products/gig...hics-card-1536-core-1500mhz-gpu-1800mhz-boost
Asus TUF B450M-PRO GAMING - https://www.scan.co.uk/products/asu...-m2-2-way-crossfire-realtek-gbe-usb-31-gen2-a
AMD Ryzen5 3600 +WraithStealth - https://www.scan.co.uk/products/amd...-turbo-32mb-l3-pcie-40-65w-cpu-pluswraith-ste
E500A Dig PSU 80Plus Gold 500W - https://www.scan.co.uk/products/500...le-rail-41a-120mm-fan-cam-powered-digital-atx
240gb M.2 NVME ssd

So what have a tried so far:-

Udated windows.
Updated the BIOS to the latest version.
Updated the chipset to the latest version.
I have enabled high power mode in the power setting in windows.
I have disabled the global C-state in BIOS.
I can confirm that the CPU temps are fine, well under 60 degrees.

I know people have had a lot of troubles with the ryzen chips undervolting, saving power causing system freezing. Enabling high power mode and disabling global c-state in the BIOS has fixed it for a lot of people, from what i have read anyway.

I have read quite a few threads that it could be the RAM possibly. I checked that the RAM was compatible with my MOBO bt i have found out since that the brand also needs to be compatible with my CPU. I didnt know but checking the corsair webiste my current installed ram is not on the list. Could/would this be my problem? Also i have looked again at my QVL list here https://dlcdnets.asus.com/pub/ASUS/...mory_QVL_for_3rd_Gen_AMD_Ryzen_Processors.pdf and i cant seem to find any RAM that is compatible with my MOBO and also 3rd gen ryzen compatible!! I also know that not all memory that wold work will be on th QVL lit but with my very limited knowloedge, thats all i can go off.

Anyway, as the computer is only 6 days old i can still return it, or all the parts at least within 14 days but i really dont want to do that; but i do want a stable machine.

So my questions are :-

1) Is there any RAM that would definitely be compaible with the MOBO and th 3rd gen ryzen 3600
2) Would incompatible memory cause the freezing or is there something else i possibly havent done with my

Thanks, Matt

PS, i have googled and googled all of my problems but to no avail.

 

[Fluffmeister]

I can't say for certain but the consensus I've read is Corsair RAM doesn't work great with Ryzen for one reason or another, I suggest you check out G Skill... Hyper X, Trident Z or Flare X, that kinda stuff.

 

[eidairaman1]

What power supply are you running brand make and model

 

[jesdals]

I can't say for certain but the consensus I've read is Corsair RAM doesn't work great with Ryzen for one reason or another, I suggest you check out G Skill... Hyper X, Trident Z or Flare X, that kinda stuff.

Based on What?

 

[Fluffmeister]

Based on What?

My spidey senses. I dunno just got that impression for some reason. Like I said I can't be certain.

 

[jesdals]

Try to disable xmp and do mem settings manually

My kit run cl14-15-32-50-1t at 3600 MHz

 

[Kinger5552]

This i my PSU E500A Dig PSU 80Plus Gold 500W - https://www.scan.co.uk/products/500...le-rail-41a-120mm-fan-cam-powered-digital-atx

NZXT digital 500w 80 plus gold.

I have read quite a lot of posts around that have said one thing or another about the compatibility of my RAM wih the ryzen chips. I will phone the shop bought of from and see of they can rectify.

I have had a look at all of the different brands of RAM that are on my QVL list but none of them are listed as compatible with the ryzen chips on the brands websites.

Thanks,

Matt

Try to disable xmp and do mem settings manually

My kit run cl14-15-32-50-1t at 3600 MHz

Do i do that in the BIOS? I havent enabled XMP profile so unless its enabled by default ill turn it off. my ram is currently running at 2133 Mhz.

I would just like to add that when im in my BIOS, using the arow keys is fine but when i use the mouse it is very laggy..........

 

[MrPotatoHead]

RAM seems suspect as you had to run 1 stick just to get it to post initially, have you tried running the RAM at jedec spec, which will likely be 2400/2133 default settings? if so have you tried running both sticks seperately and seeing if the crashing still happens on both sticks>? have you tried all RAM slots with both sticks in each, following all of the above, run memcheck with 1 stick at a time to make sure none of them are faulty, and if it's still no good buy a different set I can personally recommend Teamgroup RAM for Ryzen

 

[FinneousPJ]

That's at least a good PSU. According to this

ASUS TUF B450M-PLUS Ryzen 3600 blank screen on wakeup from sleep

Hello I put together a system with Ryzen 3600 and TUF B450M-PLUS motherboard, currently it is running latest 1607 AGESA 1.0.0.2) BIOS on Win10 1903 18362.264 with latest chipset drivers. The system won't wakeup from sleep no matter what, it displays blank screen with LEDs on the motherboard on...

rog.asus.com

Put everything to stock, CPU, RAM at 2133 MT/s. If it still doesn't work, return it.

 

[Fluffmeister]

You could always try reseating the CPU, that was a issue too in the past for my old but gold X58 system, all the RAM wouldn't be detected, or it would but there would clearly be an issue with stability.

Otherwise head over Alza.co.uk, they have plenty of G.Skill certified RAM kits for Ryzen, something like this for example:

HyperX 16GB KIT DDR4 3200MHz CL16 Predator Series - RAM | Alza.co.uk

RAM HyperX 16GB KIT DDR4 3200MHz CL16 Predator Series on www.alza.co.uk. ✅ Safe Shopping. ✅ See all the product information. ✅ Suitable accessories. ✅...

www.alza.co.uk

 

[MrPotatoHead]

You could also strip everything down, unplug everything reseat everything and start again to rule out any mistakes

 

[jesdals]

This i my PSU E500A Dig PSU 80Plus Gold 500W - https://www.scan.co.uk/products/500...le-rail-41a-120mm-fan-cam-powered-digital-atx

NZXT digital 500w 80 plus gold.

I have read quite a lot of posts around that have said one thing or another about the compatibility of my RAM wih the ryzen chips. I will phone the shop bought of from and see of they can rectify.

I have had a look at all of the different brands of RAM that are on my QVL list but none of them are listed as compatible with the ryzen chips on the brands websites.

Thanks,

Matt



Do i do that in the BIOS? I havent enabled XMP profile so unless its enabled by default ill turn it off. my ram is currently running at 2133 Mhz.

I would just like to add that when im in my BIOS, using the arow keys is fine but when i use the mouse it is very laggy..........

Yes you Will have to go to bios, theres a couple of settings you should look at, your CPU vcore, mem voltage and the infinty fabrics settings, 3200mhz mem = 1600 infinity etc

 

[Kinger5552]

You could also strip everything down, unplug everything reseat everything and start again to rule out any mistakes

I will try and configure the ram in different slots and one at a time and see if that helps. If not ill dismantle everyting and start again. Thans for the advice

 

[jesdals]

Do your mem sit in slot 2 and 4?

 

[Kinger5552]

You could always try reseating the CPU, that was a issue too in the past for my old but gold X58 system, all the RAM wouldn't be detected, or it would but there would clearly be an issue with stability.

Otherwise head over Alza.co.uk, they have plenty of G.Skill certified RAM kits for Ryzen, something like this for example:

HyperX 16GB KIT DDR4 3200MHz CL16 Predator Series - RAM | Alza.co.uk

RAM HyperX 16GB KIT DDR4 3200MHz CL16 Predator Series on www.alza.co.uk. ✅ Safe Shopping. ✅ See all the product information. ✅ Suitable accessories. ✅...

www.alza.co.uk

Thanks mate. That looks good and on the QVL list aswell.

If nothing else works ill try reseating everyting.

Cheers matt

Do your mem sit in slot 2 and 4?

Yep

Yes you Will have to go to bios, theres a couple of settings you should look at, your CPU vcore, mem voltage and the infinty fabrics settings, 3200mhz mem = 1600 infinity etc

Hi,

Just been into the bios and everyting is on auto from what i can see and the memory is running at 2133mhz

RAM seems suspect as you had to run 1 stick just to get it to post initially, have you tried running the RAM at jedec spec, which will likely be 2400/2133 default settings? if so have you tried running both sticks seperately and seeing if the crashing still happens on both sticks>? have you tried all RAM slots with both sticks in each, following all of the above, run memcheck with 1 stick at a time to make sure none of them are faulty, and if it's still no good buy a different set I can personally recommend Teamgroup RAM for Ryzen

Ill try that now. Thanks

Trying to download chrome and its just completly frozen, 3 minutes after switching on, lol.

 

[xrror]

It sucks that you're having so many problems with a first desktop build. Even if the Corsair isn't the "preferred" memory it still should at least work.

Do you still have the Ryzen 1200? If so if you can try running that with the Corsair (you will probably need to stay under 2966 memory speed - first gen ryzen wasn't the best with memory speed) and if it still bombs out you can be pretty sure it's the memory.

My limited experience with the 3600x I have on an Asus Strix 350 F Gaming - I pretty much just left everything on Auto and let the PBO do the overclock. You said you already have the latest Ryzen chipset drivers so that was my other idea.

Lastly I haven't heard of the problems with C states. Maybe just try leaving those on auto to see what happens? I know people were having (still having) problems with not hitting full boost speeds, but that's at least a better problem to have then the machine locking up.

 

[biffzinker]

Looking at the QVL for Ryzen 3000 series on that ASUS mobo your Corsair RAM is supported.

Edit: Found the Corsair RAM on the second page.

 

[Kinger5552]

It sucks that you're having so many problems with a first desktop build. Even if the Corsair isn't the "preferred" memory it still should at least work.

Do you still have the Ryzen 1200? If so if you can try running that with the Corsair (you will probably need to stay under 2966 memory speed - first gen ryzen wasn't the best with memory speed) and if it still bombs out you can be pretty sure it's the memory.

My limited experience with the 3600x I have on an Asus Strix 350 F Gaming - I pretty much just left everything on Auto and let the PBO do the overclock. You said you already have the latest Ryzen chipset drivers so that was my other idea.

Lastly I haven't heard of the problems with C states. Maybe just try leaving those on auto to see what happens? I know people were having (still having) problems with not hitting full boost speeds, but that's at least a better problem to have then the machine locking up.

Hi mate,

I watched a on of videos about ryzen chips locking up and the majority of people said to disabe te C states as it was causing the voltage on the active cores to drop too much cause the lock. Disabling that fixed the probem for them. I was experiencing these problems before i disabled C states. I ahve already sent he 1200 back unfortunately.

Thanks

Matt

Looking at the QVL for Ryzen 3000 series on that ASUS mobo your Corsair RAM is supported.

View attachment 129022
View attachment 129023

Hi,

yes it is supported for my MOBO but on the corsair website it isnt on the ryzen supported list.

Thanks, Matt

 

[biffzinker]

Hi,

yes it is supported for my MOBO but on the corsair website it isnt on the ryzen supported list.

Thanks, Matt

Corsair shows the Ryzen 300, 400, and X570 chipsets as supported.

Have you double checked your populating the primary channel slots?

Wondering if the instability issue may of caused corruption during the BIOS update? Although after the update is written to the flash rom the updater should of did a verification it was successfully written.

 

[xrror]

your Corsair RAM is supported.

Oh wow it's even the Samsung kit - which is the preferred for Ryzen. This build really should "just work" -

the only things I can think of are 1) one of the memory sticks really is bad, 2) the PSU (power supply) isn't up to the task (older design can't handle the power swings from full load to idle?) or 3) the processor itself actually is defective.

Other things possible to look at - what's the power profile on a GTX 1660 Ti? ; Maybe the 120mm AIO is getting saturated?

Hopefully someone else will chime in with experience with this motherboard with a 3600 on it, because this setup looks good and really should work!

 

[Kinger5552]

Corsair shows the Ryzen 300, 400, and X570 chipsets as supported.
View attachment 129024

Have you double checked your populating the primary channel slots?
View attachment 129025

Wondering if the instability issue may of caused corruption during the BIOS update? Although after the update is written to the flash rom the updater should of did a verification it was successfully written.

I saw on the webpage that it had actually listed the models that are compatible with ryzen.

I have just removed one stick of ram and trid the other stick in slot a2 only. freezing like it had before after 1-2 minutes. tried the same stick of ram in slot b2 and it seemed to run fine, albeit at half speed 1062 mhz which i believ is normal isnt it? I even managed to run a whole game of WOT with no issues. Im going to try the other stick of RAM in slot A2 and see how it runs. i guess if it freezes in slot 2 and ss fine in B2 then that would indicate bad MOBO? Also i ve just noticed that the asus wireless adaptor in the pcie has a yellow excamation next to it on the device manager list. I have clicked on the 'update driver' but it says windows cannot detetct what hardware it is. The adaptor has the latest drivers with it also.

Thanks

Oh wow it's even the Samsung kit - which is the preferred for Ryzen. This build really should "just work" -

the only things I can think of are 1) one of the memory sticks really is bad, 2) the PSU (power supply) isn't up to the task (older design can't handle the power swings from full load to idle?) or 3) the processor itself actually is defective.

Other things possible to look at - what's the power profile on a GTX 1660 Ti? ; Maybe the 120mm AIO is getting saturated?

Hopefully someone else will chime in with experience with this motherboard with a 3600 on it, because this setup looks good and really should work!

Hi,

the PSU is 500 watts and for my build it is reccomended 400 watts not to mention is has seasonic internals Power draw from the 1660ti is 250ish watts and 3600 is 65 watts so should be well within the PSU capabilities. Not to mention the freezing happens at idle also.

Thanks.

Oh wow it's even the Samsung kit - which is the preferred for Ryzen. This build really should "just work" -

the only things I can think of are 1) one of the memory sticks really is bad, 2) the PSU (power supply) isn't up to the task (older design can't handle the power swings from full load to idle?) or 3) the processor itself actually is defective.

Other things possible to look at - what's the power profile on a GTX 1660 Ti? ; Maybe the 120mm AIO is getting saturated?

Hopefully someone else will chime in with experience with this motherboard with a 3600 on it, because this setup looks good and really should work!

What do you mean the cpu cooler could be saturated? Even when the CPU is under load playing WOT, which i belive is quite CPU intensive the temp doesnt exceed 60 degrees .

Just to update the thread, I have now tested the second stick of ram in both slots a2 and b2. the second stik ran better than the 1st stick but still froze a little bit. swapped it out to slot b2 and it worked flawlessly. so to recap, both sticks had tendncies to lock the system in slot A2 and both ran very well in B2 with only the minor freeze. I am going to give the vendor a call tomorrow and get the RAM exchanged as well as the motherboard as there is clearly a problem with slot 2 I think. I may even consider upgrading to the asrock x570m pro 4 board.

 

[Kinger5552]

Hi,

Just to keep the thread updated; i RMAd the motherboard, RAM and Cpu to the shop i bought them from. They were all tested and all tested as faulty! Replacements are being sent out today. Must be like one in a million to get all three parts defective staright ou the box like that......

Thanks for all of your help and i will post back once i have everything working correctly this time (hopefully)

 

[dont whant to set it"']

Good to read you solved it, as it may be arduos and frustraiting sometimes in debugging new builds without spares one could use to test and rule out potentialy faulty ones or that kit just wouldn't go along together.
Cheers!

 

[Bones]

Damn!
That really is strange unless there is something causing it all to go bad.

Good luck and maybe this time things will work out for you.

 

[Vya Domus]

Must be like one in a million to get all three parts defective staright ou the box like that......

Probably they weren't all defective, a lot of the time most shops wont bother actually testing everything 100%.