MSI - Radeon RX Vega 56 - Regular Crashing

[Wilko159]

I have the graphics card mentioned above, I seem to get regular random crashes when playing games, or videos.
I've tried adjusting the settings to reduce power and increase fan usage but nothing seems to work.

I've read it may be a good idea to update the bios to the latest version, so I've followed the guides here (which are excellent).
When in the dos command prompt. atiflash -i returns "Adapter not found". (See attached image)
Can anybody help me to resolve this?

I'm not interested in overclocking in particular, I'd just like a stable computer!
Any advice or recommendations are gratefully received.

Basic PC Specs:

Processor: Intel Core i7-3770 CPU @3.40GHz
RAM: 16.0 GB
Operating System: 64 Bit Windows 10 Pro
GPU 1: AMD Radeon RX Vega 56, GPU: 27°C

 

[r.h.p]

Don’t it run on win

Don’t it run on win desktop

 

[Wilko159]

When I try to run it on Windows Desktop (which the guide advises against) I get "SubsystemIDs Mismatch"

 

[r.h.p]

Can u try booting from a Win USB ?

Is the mobo compatible with your cpu

 

[Wilko159]

Well, I assume so. I bought the mobo, cpu and ram as a package.

When you say Win USB, do you mean a form of bootable windows?

 

[r.h.p]

Yep

 

[TheoneandonlyMrK]

Well, I assume so. I bought the mobo, cpu and ram as a package.

When you say Win USB, do you mean a form of bootable windows?

Your best off flashing in Windows 10 via an admin enabled shell.
Copy the ROM into the flash software folder than this direct to C drive for ease of use.

There's a guide to do this pegged in Tpu forums.

 

[Wilko159]

Thank you both!.
Just ran it in windows via a CMD prompt and the flash was successful.
Hopefully that will help solve the issues I'm having.

 

[TheoneandonlyMrK]

Thank you both!.
Just ran it in windows via a CMD prompt and the flash was successful.
Hopefully that will help solve the issues I'm having.

Have you owned the card long, has it had a hard life?

 

[Wilko159]

I don't know the life of the card. I bought it second hand. The guy said he had barely used it and it look brand new but that doesn't really mean anything.
I've probably had it installed for a month or two. I'd say I get a crash 5 or 6 times a week. Generally whilst gaming but at unusual times, in menu's, on loading screens not when you would expect the card to be working at it's hardest.

In that time I've had 1 BSOD which was "thread stuck in device driver".
Occasionally I get a black screen and the GPU fan goes to max. I've maybe had that 4 or 5 times.
All of the rest have been freezes, no response from mouse or keyboard, can't select CAPS etc. Only way out is to power off.

 

[xman2007]

What is the make and model of your psu

 

[Wilko159]

It's an Arctic Blue - AD-E750-AE-A5/A6 (750W)

 

[TheoneandonlyMrK]

I don't know the life of the card. I bought it second hand. The guy said he had barely used it and it look brand new but that doesn't really mean anything.
I've probably had it installed for a month or two. I'd say I get a crash 5 or 6 times a week. Generally whilst gaming but at unusual times, in menu's, on loading screens not when you would expect the card to be working at it's hardest.

In that time I've had 1 BSOD which was "thread stuck in device driver".
Occasionally I get a black screen and the GPU fan goes to max. I've maybe had that 4 or 5 times.
All of the rest have been freezes, no response from mouse or keyboard, can't select CAPS etc. Only way out is to power off.

Well obviously see how it goes, if it continues come back, could be the PSU but I piped up because recently I had similar.
The thermal pads on the cards vrm had dried out and became ineffective, replaced those with a re Tim and the issues gone.
But see how it goes, you have tried something.

I would re install driver's after cleaning them just to be sure.

 

[xman2007]

That could be your problem, it's not a very good psu at all by the looks of it (dual rails) not efficency rated and not a very good make, its likely a cheap oem unit, vega cards can have very high spikes 350w+ and if your gpu is just being powered on one of those rails that could be your issue

 

[Wilko159]

I have suspected it could be that. Any recommendations on PSU?

 

[$ReaPeR$]

I have suspected it could be that. Any recommendations on PSU?

Get a seasonic 650 or higher and you should be fine.

 

[Wilko159]

Ok, so I went for this PSU: Kolink Enclave 700W as it reviewed reasonably and was about all I could afford.
I appreciate it's probably not as good as the Seasonic but I'd hoped it would do the job.
It arrived today, I plugged it in . Played a bit of Snow-runner as I know this seems to cause crashes and I'd say about an hour later I had another system lock.

I can only assume it's still a graphics card issue but it's difficult to tell as I generally don't get an BSOD or error messages just a freeze that I then have to power down to get out of.

Well obviously see how it goes, if it continues come back, could be the PSU but I piped up because recently I had similar.
The thermal pads on the cards vrm had dried out and became ineffective, replaced those with a re Tim and the issues gone.
But see how it goes, you have tried something.

I would re install driver's after cleaning them just to be sure.

A few questions on this, are the symptoms similar?
Is this something that's easy to do? Are there any guides anywhere?

Thanks
Andy

 

[$ReaPeR$]

Ok, so I went for this PSU: Kolink Enclave 700W as it reviewed reasonably and was about all I could afford.
I appreciate it's probably not as good as the Seasonic but I'd hoped it would do the job.
It arrived today, I plugged it in . Played a bit of Snow-runner as I know this seems to cause crashes and I'd say about an hour later I had another system lock.

I can only assume it's still a graphics card issue but it's difficult to tell as I generally don't get an BSOD or error messages just a freeze that I then have to power down to get out of.



A few questions on this, are the symptoms similar?
Is this something that's easy to do? Are there any guides anywhere?

Thanks
Andy

this should help although its best if you find a guide for your specific card. but also, if you can test the system with a different card that would be very helpful to diagnose the problem and make sure it is in fact the gpu.

 

[Wilko159]

Thanks, I'll see if I can get hold of another GPU.

I've adjusted the fan settings incase its an overheat problem.
I also ran a Furmark stress test and that didn't cause any issues

Results are here, not really sure if they mean much!

Furmark Results

 

[$ReaPeR$]

Thanks, I'll see if I can get hold of another GPU.

I've adjusted the fan settings incase its an overheat problem.
I also ran a Furmark stress test and that didn't cause any issues

Results are here, not really sure if they mean much!

Furmark Results

it says that you run the test for 60.000 ms which is 1 min, is that wrong? if not could you try to run the test for 30 min or more?

 

[RealNeil]

Any recommendations on PSU?

Seasonic is a good brand. Get one that is at least GOLD rated.

 

[Wilko159]

it says that you run the test for 60.000 ms which is 1 min, is that wrong? if not could you try to run the test for 30 min or more?

It was possibly only a minute. It was a preset benchmark test. I'll do another one in a bit.

I have had some possible success though. I changed some of the tuning settings, increased the fan and it seems to have been stable for the last few hours running the same game

I won't get over excited yet though.

Ok so it did eventually crash/freeze again which is a shame. There doesn't seem to be any particular cause. At this point I'd just pressed the recovery option.

You can see from the images that nothing seems particularly over stretched. I'm at a bit of a loss to be honest.

 

[$ReaPeR$]

It was possibly only a minute. It was a preset benchmark test. I'll do another one in a bit.

I have had some possible success though. I changed some of the tuning settings, increased the fan and it seems to have been stable for the last few hours running the same game

I won't get over excited yet though.

Ok so it did eventually crash/freeze again which is a shame. There doesn't seem to be any particular cause. At this point I'd just pressed the recovery option.

You can see from the images that nothing seems particularly over stretched. I'm at a bit of a loss to be honest.
View attachment 160962

View attachment 160961

thats so weird... :/ is it possible for you to test the system with a clean win install? maybe its a software bug or something..

 

[Wilko159]

thats so weird... :/ is it possible for you to test the system with a clean win install? maybe its a software bug or something..

Yeah I think I'll give it a go and see what happens. I've got nothing else left to try!

 

[$ReaPeR$]

Yeah I think I'll give it a go and see what happens. I've got nothing else left to try!

this saturday im off work so if the problem continues i can check my vega 56 to see if something in your system is so different that could create this problem.