Can you RMA a used (second user) graphics card (MSI specific)?

[GrumpyGamer123]

I recently purchased a used MSI GTX1660 Super 6GB DDR6 graphics card, that was purchased within the last year by the original owner. It worked fine initially, but stopped displaying at all within a month. I would normally return it to the seller for a refund, but am at loathe to in the current market, as getting a replacement for the same price will be impossible.

I was advised (by the seller) that RMA replacement might be possible for it since it is in perfect physical condition and not modified or misused in anyway. It still has the sticker and serial number is not obscured. I have seen other similar threads where other people have said MSI will replace a card with only the serial number from the card required, but such information was a couple of years old and may not apply to my location (I am in the UK, but the only reports I see are from USA customers).

Can anyone advise on how likely it is that the card would be accepted for RMA from myself, or would being the second owner of the card invalidate the warranty? Apart from the serial number, is there any other information I could ask the original seller for that might help me have a request accepted?

Secondly, for anyone that has done a RMA recently, are they able to replace the card, if needed, or are the current shortages likely to result in big delays or even denied RMA claims being more likely?

 

[skizzo]

why are you asking here? you should ask MSI customer support....what is the worst thing that can happen....they say no? if the card isn't working it's not like you have anything to lose.

warranties are not usually tied to the owner, they are tied to the product through serial numbers for example.

good example, I bought a used xbox 360 off ebay in like ~2006 and got the dreaded red ring of death a bit later. the system was still under warranty, it didn't matter I didn't purchase it directly from Microsoft or Best Buy or where ever. I was able to send it in no problem. Of course, this example was about a super widespread issue impacting a large % of users. the issue you're having needs to be covered by the warranty for them to accept a return. they will surely ask you to jump through some hoops before actually accepting you to return it. "test this" "check that" "is it plugged in?" type of standard patronizing crap like any of their generic solutions ever fix someones issue

 

[GrumpyGamer123]

Just wanted to get an idea of what to expect, and gather other peoples opinions who had been in a similar position, before doing it myself, see if there are any pitfalls to avoid and get an idea of if it's even worth trying. From what you say it's at least worth a go...

 

[oldwalltree]

I recently purchased a used MSI GTX1660 Super 6GB DDR6 graphics card, that was purchased within the last year by the original owner. It worked fine initially, but stopped displaying at all within a month. I would normally return it to the seller for a refund, but am at loathe to in the current market, as getting a replacement for the same price will be impossible.

I was advised (by the seller) that RMA replacement might be possible for it since it is in perfect physical condition and not modified or misused in anyway. It still has the sticker and serial number is not obscured. I have seen other similar threads where other people have said MSI will replace a card with only the serial number from the card required, but such information was a couple of years old and may not apply to my location (I am in the UK, but the only reports I see are from USA customers).

Can anyone advise on how likely it is that the card would be accepted for RMA from myself, or would being the second owner of the card invalidate the warranty? Apart from the serial number, is there any other information I could ask the original seller for that might help me have a request accepted?

Secondly, for anyone that has done a RMA recently, are they able to replace the card, if needed, or are the current shortages likely to result in big delays or even denied RMA claims being more likely?

This seems alittle fishy to me that they would suggest RMA it instead of here is your refund. My guess is they noticed it having issues but it still worked so they sold it. I would get my money back before you can't get a refund incase RMAing it doesn't work other either so you are not stuck with a dead card and no money.

This seems alittle fishy to me that they would suggest RMA it instead of here is your refund. My guess is they noticed it having issues but it still worked so they sold it. I would get my money back before you can't get a refund incase RMAing it doesn't work other either so you are not stuck with a dead card and no money.

Try registering the serial number on your MSI account and if it allows you too then you might be in luck for an RMA. Looks like 3 years is still their standard product warranty.

 

[thebluebumblebee]

Here in the USA, MSI, ASUS and Gigabyte (not meant to be an exhaustive list) all warranty their cards 3 years from date of manufacturer or date of sale.

 

[Jawz]

I checked on this within the last month or so. For MSI (in the USA at least), if you upload an invoice from an authorized reseller, they will start the 3 year warranty at date of sale. If you do not upload or provide an invoice from an authorized reseller, they will start the 3 year warranty based off date of manufacturing. So you should be fine as long as the card is legitimate, however, I encourage you to look on their website on your own to confirm.

 

[timta2]

I do know that MSI has a world wide warranty but it depends on the item. And some companies need a invoice in order to do any RMA. Getting a invoice is simple, google "invoice" and you can make a simple invoice and you can upload it to MSI if they ask for it, I know that EVGA will always ask for a invoice.
I dont have any experience in RMAing a MSI gpu but lots of EVGA GPUs.
Talk to MSI in getting a RMA and fast, your time to return the item might be ending.

Creating a fake invoice (receipt) is probably considered to be fraud in most places. I say this as someone with experience in servicing electronics and professionally handling RMAs.

 

[joemama]

The warranty depends on the card, not the owner. Otherwise sellers of used cards won't be advertising them under warranty. As long as it is under warranty, MSI is responsible of making it work properly.

 

[Jetster]

The warranty depends on the card, not the owner. Otherwise sellers of used cards won't be advertising them under warranty. As long as it is under warranty, MSI is responsible of making it work properly.

Because some hardware companies do not allow transfer of warranties and the ones that do require you to register it. People lie all the time when selling cards. EVGA for example requires registering the card to transfer it plus a sales receipt from the second hand purchase . This is with GPUs and motherboards. Now hard drives and memory are a different matter for some reason.

EVGA - Warranty - Graphics Cards

Graphics Cards

www.evga.com

To the OP, check MSIs website,

MSI UK

Welcome to the MSI UK website. MSI designs and creates Mainboard, AIO, Graphics card, Notebook, Netbook, Tablet PC, Consumer electronics, Communication, Barebone, Server, industrial computing, Multimedia, Clean Machine and Car Infotainment.

uk.msi.com

Oh and any sales samples are not covered under warranty

Now sometimes you can just call them and ask nicely, if you get the right person maybe they will warranty it. I've had this happen too.

 

[delshay]

Creating a fake invoice (receipt) is probably considered to be fraud in most places. I say this as someone with experience in servicing electronics and professionally handling RMAs.

If we kept receipt for everything we buy, well you know what a mess that could be. Being honest & truthful is always the best way forward.. If you bought the card second hand, just tell them invoice not accessible.

 

[Outback Bronze]

Had a similar issue with an MSI Radeon VII i purchased off eBay 12 months ago. Came up with Code 43 so I contacted (MSI Australia) and they said the serial number was covered by a 12 month warranty. Or was it 36, Can remember now.. : (

Anyhow they replaced it with a 2080 Super because they didn't manufacture Radeon VII's any more.

So, the serial number will tell you whether or not it will be covered by MSI's internal warranty.

 

[GrumpyGamer123]

Hope they replace mine with a 2080 Super too