GPU not rendering properly

[Polanski_Chung]

I bought a RTX4090 some time ago, yet it's not working properly. Lights are not rendered properly ingame, both in destiny2, cyberpunk and even stellaris. Here's an example in cyperpunk which the extremely bright(incorrect one)was using my 4090 and the other is my 3070lp. Same settings thou different resolution. In other games the symptoms are identical
I could say with 99% confidence that it was the card's problem. but here's the thing
RMA'd and the manufacturer told me they didn't find out any problem.
DDU'd and tried as well as re-installed differend version of windows.
MB&CPU running on default setting.
3dmark TES stress, furmark&kombuster, OCCT all doing fine. NO problem
occasicallionally it had some TDR.
Card model is gigabyte 4090 gaming OC
How shall I convience the manufacturer that it needs to be fixed(not an expert but clearly something ain't right)
Would appreciate for any information that could help
Upper one is 4090 and lower one is 3070lp

 

[Polanski_Chung]

I bought a RTX4090 some time ago, yet it's not working properly. Lights are not rendered properly ingame, both in destiny2, cyberpunk and even stellaris. Here's an example in cyperpunk which the extremely bright(incorrect one)was using my 4090 and the other is my 3070lp. Same settings thou different resolution. In other games the symptoms are identical
I could say with 99% confidence that it was the card's problem. but here's the thing
RMA'd and the manufacturer told me they didn't find out any problem.
DDU'd and tried as well as re-installed differend version of windows.
MB&CPU running on default setting.
3dmark TES stress, furmark&kombuster, OCCT all doing fine. NO problem
I tried both the stress test and the VRAM test, with verification of course both are fine and reported no errors at all.
occasicallionally it had some TDR.
Card model is gigabyte 4090 gaming OC
How shall I convience the manufacturer that it needs to be fixed(not an expert but clearly something ain't right)
Would appreciate for any information that could help
Upper one is 4090 and lower one is 3070lp
I don't think it's normal for an RTX4090 to behave like this, as shown, it renders the light far too strong. This problem is also identical in some other games. Pretty sure I didn't have HDR or anything like that on. Tho the angle is a little bit different but i should cause no such difference
Would greatly appreciate if anyone could help!

 

[Vario]

There might be an option to disable bloom either in the game or with nvinspector or in your graphic's drivers Nvidia control panel. Are you using nvidia geforce experience? Could try the non experience (driver only) install.

 

[Polanski_Chung]

There might be an option to disable bloom either in the game or with nvinspector or in your graphic's drivers Nvidia control panel. Are you using nvidia geforce experience? Could try the non experience (driver only) install.

There is identical problem in other games, cyberpunk doesn't offer an option to disable bloom tho. Ssed driver without gfe, no help. I never used any of the features in gfe except shadowplay btw.

 

[Vario]

There is identical problem in other games, cyberpunk doesn't offer an option to disable bloom tho. Ssed driver without gfe, no help. I never used any of the features in gfe except shadowplay btw.

Okay, I was just curious if it was a result of GFE attempting to find the "best possible" settings profile for each game.
I'd try nvidia inspector and see if you can disable bloom.

NVIDIA Inspector 1.9.8.7 Beta Download

NVIDIA Inspector is a utility to read all GPU relevant data from the NVIDIA driver. It also supports overclocking and changing driver settings, for e

www.techpowerup.com

 

[pavle]

Looks like some form of HDR (or bloom); is there no setting to turn off HDR?
Maybe it's some new illumination feature of 4000 series? Restore defaults in nvCP.
I wonder how it looks on the latest radeon, if someone could post a screenshot? How about you @eidairaman1, snickering there?

 

[Ware]

RMA'd and the manufacturer told me they didn't find out any problem.
3dmark TES stress, furmark&kombuster, OCCT all doing fine. NO problem
I tried both the stress test and the VRAM test, with verification of course both are fine and reported no errors at all.
How shall I convience the manufacturer that it needs to be fixed
I don't think it's normal for an RTX4090 to behave like this, as shown, it renders the light far too strong.
Pretty sure I didn't have HDR or anything like that on. Tho the angle is a little bit different but i should cause no such difference

I tend to agree with the manufacturer. I don't see a GPU problem.
"Pretty sure" you don't have HDR on? I would have been absolutely sure before RMA'ing anything.
I think all your testing was completely unrelated to what you are seeing. Furmark an OCCT?
For now, I would abandon the idea of trying to convince the manufacturer to fix something.
Cyberpunk has always had lighting issues with all kinds of hardware so I wouldn't base anything on that mess.
RT on/off?
Maybe try turning settings down or off until it looks more like the 3070? No lense flare, chromatic abberation, etc.
Do you have an HDR monitor? Make sure it's off in Windows AND the game if it has HDR.
Good luck and I hope you can enjoy your card soon!

 

[Vya Domus]

Are you sure it's the exact same settings ? Cyberpunk has some bug with settings not applying properly.

HDR differences would not show up on a screenshot.

 

[pavle]

Are you sure it's the exact same settings ? Cyberpunk has some bug with settings not applying properly.

From what I know, you have to set the settings, click apply, go out of the game (to windows) and again start it up to be really sure the new settings are applied.

 

[Polanski_Chung]

From what I know, you have to set the settings, click apply, go out of the game (to windows) and again start it up to be really sure the new settings are applied.

Looks like some form of HDR (or bloom); is there no setting to turn off HDR?
Maybe it's some new illumination feature of 4000 series? Restore defaults in nvCP.
I wonder how it looks on the latest radeon, if someone could post a screenshot? How about you @eidairaman1, snickering there?

additional video added, different game

https://imgur.com/a/uZyeDIQ

clearly something ain't right, nothing to do with hdr

 

[pavle]

clearly something ain't right, nothing to do with hdr

You're right, that sort of flashing should not be seen. Looks like as if the core is not stable. But that would show in all 3D apps at high clocks. Maybe it's a driver problem? Try sending the same video and above comparison screenshots to the manufacture, to see what they say. Try to find as many applications/games with such problems (if there are others), record them and send them.

 

[Polanski_Chung]

bump

 

[Ware]

HDR differences would not show up on a screenshot.

Actually HDR difference do show in screenshots, and they look a bit like the first examples from OP.
Win+Alt+PrtSc and to a lesser degree Ctrl+PrtSc, both produce visible differences with HDR on.
The shot on the left looks too bright because it's taken with HDR on. It's from a .jxr file.

additional video added, different game clearly something ain't right, nothing to do with hdr

This video looks a bit different than the first example, and in this case I would agree - something ain't right, and not HDR issue.

You might try to underclock core and vram seperately to see if it goes away. That might narrow things down.
Ideally you would have pictures/video to demonstrate the issue, along with clear steps that the RMA department can reproduce.
Is that first video Destiny? It's good to show a problem. The second one is a game I dont know, and AFAIK that's normal.
Maybe find a common and free benchmark or tech demo that demostrates the problem so they dont have to find specific spots in specific games.
If they just test it like you did(firestrike, etc) and it looks fine what can they do? Make it easy for them to see what you see.
If you have to RMA again all I can suggest is be polite, be patient, and be persistant. I hope you get it worked out. Happy gaming!

 

[Polanski_Chung]

Actually HDR difference do show in screenshots, and they look a bit like the first examples from OP.
Win+Alt+PrtSc and to a lesser degree Ctrl+PrtSc, both produce visible differences with HDR on.
The shot on the left looks too bright because it's taken with HDR on. It's from a .jxr file.
View attachment 282010

This video looks a bit different than the first example, and in this case I would agree - something ain't right, and not HDR issue.

You might try to underclock core and vram seperately to see if it goes away. That might narrow things down.
Ideally you would have pictures/video to demonstrate the issue, along with clear steps that the RMA department can reproduce.
Is that first video Destiny? It's good to show a problem. The second one is a game I dont know, and AFAIK that's normal.
Maybe find a common and free benchmark or tech demo that demostrates the problem so they dont have to find specific spots in specific games.
If they just test it like you did(firestrike, etc) and it looks fine what can they do? Make it easy for them to see what you see.
If you have to RMA again all I can suggest is be polite, be patient, and be persistant. I hope you get it worked out. Happy gaming!

Thanks for you advice, unfortunatelly, I haven't find some ways that would easily re-produce the problem. Yep the game is destiny.
Also, I had TDR with(default) And this time a bit different. this showed up
Graphics SM Warp Exception on (GPC 6, TPC 0, SM 1): API Stack ErrorGraphics SM Warp Exception
Graphics Exception: ESR 0x5347b0=0x2 0x5347b4=0x0 0x5347a8=0x5800040 0x5347ac=0x0
Tried undervolting not helping.

 

[Vya Domus]

I really don't know what to say, it's hard to tell if this really is some kind of artifacting, it's not like games are 100% free of graphical bugs of their own. The thing is that most people are unaware of is that slight rendering differences do exist from generation to generation because the shaders need to be recompiled for a different architecture every time that happens and slight changes and errors can be introduced most of which going unnoticed.

 

[bug]

You might try to underclock core and vram seperately to see if it goes away. That might narrow things down.

This!
If you underclock (not undervolt!) any of these and the problem goes away, you have your culprit. If not, it's still a a likely hardware fault that the manufacturer will have to sort out. But make sure you send the manufacturer enough material first and they admit there's a problem. Only then it makes sense to send the card as well.

Inspect the card visually, too, if you can. You could spot an iffy solder or something like that.

 

[Polanski_Chung]

This!
If you underclock (not undervolt!) any of these and the problem goes away, you have your culprit. If not, it's still a a likely hardware fault that the manufacturer will have to sort out. But make sure you send the manufacturer enough material first and they admit there's a problem. Only then it makes sense to send the card as well.

Inspect the card visually, too, if you can. You could spot an iffy solder or something like that.

yeah underclocked it, no help
well, no smell, I can't dismantle it obviously

I really don't know what to say, it's hard to tell if this really is some kind of artifacting, it's not like games are 100% free of graphical bugs of their own. The thing is that most people are unaware of is that slight rendering differences do exist from generation to generation because the shaders need to be recompiled for a different architecture every time that happens and slight changes and errors can be introduced most of which going unnoticed.

For the first point, I would agree. But I have 3 games with identical problem, Destiny, 2077 and stellaris. For the second part, this is far beyond a slight rendering difference