Recent content by XFXSupport

Hello, We're sorry you are having issues with your GPU. Generally speaking, video cards don't need bios updates. You should never need to update a video card bios. This is unlike motherboards, which often need bios updates right from launch. It sounds like you flashed a bios without...

Not at this time. We will be looking into it. Thank you

Thanks @eidairaman1

Im still here! im much more reactive these days, but i dont miss a pm/tag when im needed. edit - i realize i just replied to an old reply instead of the newest. Forgive me, its early.

Whoa, thats a first for me. Looks like Artifacts from a lighting effect. Because its happening in multiple games, i have to assume its hardware related, but the Cable/monitor would be on my list as well. Ill setup an RMA for testing here.

Hello, Yes, we are going to tell you to select a (SERIAL #), which you have to register to your account before creating a ticket. Its imperative we know exactly which Video card, PCB, and memory you have before even considering offering you a bios file. As tedious as a 1 minute registration...

Hello, Yes, we're still here. What is the ticket #? ill take a look

Yep, we're in PM's sorting it out. Post artifacts without any issues after is peculiar. Could be signal/adapter related if its not the Splash screen. We will have it sorted out soon enough. Thank you @eidairaman1

Unfortunately, we dont have an UEFI bios files for legacy products, but some reference cards would technically work with modified UEFI bios files that came out later. There are no official releases from XFX and modifying the bios would void your warranty, so proceed with extreme caution.

Hopefully by end of January, but sales team hasn't confirmed a launch date

Trying to get my hands on it today. Hoildays got us buried... its not even really the Customer RMA's, its the returns and volume from Blackfriday still rolling over on us :mad:

Im here! i usually check the community forums in the mornings, if im not flagged, i try not to meddle and do the "hail corporate" thing. Thanks for the tag. @AsRock Sorry for the delay, where are we at, ticket wise? How can i help? Mark at XFX

N3 serial #... this is an early one, soon after we stopped using the reference pcb/single dvi board. Finding the bios wont be easy. Try making a ticket at xfxsupport.com and we can query the factory to see if they will release it.

I really wish people would stop referencing a thread like this, read for 15 seconds, then decide to flash their bios, brick their card, then void their warranty. Then come limping back to us saying "Ooops". If you think you need a bios update your radeon card, you probably dont. if you want...

Im here! just caught up watching the new Pirates of the Caribbean movie. Have you guys seen those things? We used to see this often with Gigabyte motherboard who didnt have a UEFI splash screen, causing the image to appear artifacted, but rarely in dell screens. im assuming its something...