3070 failure and oily liquid

Dave5000 · Dec 4, 2022

Just over a week ago my Gigabyte RTX 3070 failed. PC was working perfectly and then all went black. Rebooting gave me 1 long beep and 2 short beeps which, after research, I discovered was related to the GPU. Reseated it and RAM (just in case) but PC would either just do the beeps then nothing, or boot and then monitors would go off after 15 or 20 minutes. Anyway, to cut a long story short, I replaced the 3070 with an old GPU I have in another PC and all was well so the 3070 had clearly failed.

The PC was built by Cyberpower and is about 18 months old. It's still under warranty so I arranged to send off the GPU.

When they received the GPU they said they found an oily liquid inside and asked if I knew anything about it. They photographed the packaging to show it was not from an external source (I packaged VERY carefully so that would have been nigh-on impossible anyway). The PC is never near any liquid at all so there is no way it could have got into the GPU in my home. I said I didn't know and conducted a bit of internet research. I suggested the thermal pads, a blown capacitor. They said it was neither of those things and that there was quite a lot of liquid.

After conducting more research I watched a couple of videos about cracked heatpipes and this all seemed to fit: the oily liquid and the failure of the GPU. They said the pipes looked intact. I pointed out that no liquid can get near my PC and that the rest of the inside of the PC is immaculate and working fine. I even sent a pic of it working happily with old GPU in it. They said they will return the GPU to Gigabyte but said they expected them to refuse to replace it because of the gungy fluid. Oh they said it smelled funny too.

My question is this: what could it be? Am I right to suspect a damaged heatpipe whether it is visible to the Cyberpower technicians or not? Or is there another explanation? I cannot stress enough that I know the liquid did not come from anywhere outside of the PC. There is liquid cooling on the CPU but I checked this extremely carefully and no sign of any damage. The exterior of the GPU looked fine when I sent it off but then I didn't examine it very carefully. With no liquid in the PC case and nothing visible on the exterior of the GPU, it seems to me that the liquid came from inside the GPU.

If they refuse to replace it I will have to take legal action because it absolutely was not the result of any form of misuse. I have only a basic knowledge of this kind of thing so I am trying to get as much information as possible before any battle that may come so any ideas would be gratefully received!

They sent pictures but they aren't very clear to me as to what is being shown but I have attached the best 2.

xtreemchaos · Dec 4, 2022

that looks like silicone oil from the pad near the hole bud nothing to do with a fault with the card, Thay are trying to fob you off.

pavle · Dec 4, 2022

It's simple: if the system was built by that cyber company and never out of the system and the system not near any such liquid, which it all was, they are clearly trying to avoid replacing the grf. card. Shady company that is, as it turns out. nvidia 3xxx generation generation had all kinds of problems and quite many failures, so nothing new if it failed.
As it would appear - gone are the days of graphics cards (nv anyways) being properly built and not oozing any substance. Quality control, that certainly is not on the end user to carry out.

Ware · Dec 4, 2022

This sounds messed up. The ball is in their court now, and all you can do is try to keep this from going further south.

Who knows whoat they are seeing.
Thermal pads can be oily, but IDK if that backplate has pads and actually touches anything.
It could just be a messy assembler. I can see something on the shroud above the 'F' in geforce.
Who cares really what it is? They don't need to go CSI on this.
They need to know 2 things:
1. is this part broken
2. is this part under warranty
Seems like they are fishing for a way to blame the user.

Did they test the card and duplicate your issue?
Did they test the card and not duplicate your issue?
Did they just start taking stuff apart that they can't fix and trying to reflect the blame on to you?
Did they remove the backplate to discover the "liquid"? If they did, what were they going to do anyway?
If they were going to send it back to Gigabyte then they had no business messing with it IMO, other then testing it.
I doubt they have the ability to repair anything, so why waste the time to take off the backplate, then send it away?
I'd just keep that in mind for now....

Maybe I'm completely wrong and they are working hard to take care of you, so stay positive.

I can only suggest a couple things:
Be patient and polite in all your communications. Don't accuse anyone - just state your case.
Keep records of all communications.
Keep trying. Don't annoy them, but if it's been a couple weeks it's ok to ask for a status update.
It can be difficult these days and may be impossible in some cases, but I've had the best results finding a phone number and explaining in person.

Good luck!

Dave5000 · Dec 5, 2022

Thanks for the feedback, people. They said the liquid 'dripped out' but I guess I only have their word for it. I guess it's entirely possible that Gigabyte will replace it but am already preparing myself for the worst!

xtreemchaos · Dec 5, 2022

as a precaution you could take it to a Tech with a good rep and get a report from him or her it would cost a little but you could end up getting cyberpower to refund you. plus feel free to quote my opinion

MarsM4N · Dec 5, 2022

Guess it could be a leaky vapor chamber, a thermal pad evaportating or it was a Cyberpower assembler with sticky fingers.

Not your fault, but having to deal with the grace of 2 companies, esp. Gigabyte. Didn't hear good things about their customer service. :shadedshu:

Good luck, mate.

Chomiq · Dec 5, 2022

What if the screw was touching the heatpipe which then caused the plastic washer to melt? That plastic residue just might be a melted washer. It looks like you can see the end of the heatpipe through that opening.

Deleted member 57642 · Dec 5, 2022

Is Cyberpower just an OEM reseller who handles assembly (custom build PC)?

From those pictures - their service department seems quite basic. I mean, they didn't even strip the card - to check the rest of the components (might even find the source that way). Just a basic external evaluation fitting for an average Joe who lacks technical expertise (same goes for the conclusion - without a proper examination).

If anything, Gygabite is sure to have an actual service department - who will at least strip the card and look for the source. Googling for similar issues:

https://forums.evga.com/Oil-on-GPU-m2952345.aspx

https://www.reddit.com/r/EtherMining/comments/ntggkq

MSI MEG Z390 ACE is leaking lots of black oil at the back!?

Hi All Opened up the back of my case and can see these huge black oily patches on the back of my motherboard.. is this something to worry about? The temps are fine running prime95 Blend (Core/Mos etc) and im using only air coolers in my system. Case: Coolermaster Masterbox MB500 CPU: I7...

forums.overclockers.co.uk

In all of the above cases - proved to be melted thermal pads.

Dave5000 · Dec 6, 2022

Some great info here, thanks. Am waiting to see what Gigabyte say. Have already looked into what to do if replacement is rejected so am building up my evidence.

Steevo · Dec 6, 2022

Is it possible the CPU TIM dripped onto it? Or is on the die side of the card?

Dave5000 · Dec 6, 2022

Steevo said:
Is it possible the CPU TIM dripped onto it? Or is on the die side of the card?

It honestly seems unlikely as I saw nothing on the exterior of the card when I sent it off.

eidairaman1 · Dec 6, 2022

Thermal pads

Id make a stink on their social media

Shrek · Dec 6, 2022

Dave5000 said:
My question is this: what could it be?

Flux?

GhostRyder · Dec 6, 2022

If your PC standard (Motherboard sitting in normal orientation not laying flat or inverted?), if so the location of that is too weird to be anything besides weird water from a LC cooler (Only if it was routed in a way it could get there) or a spilled substance (I am not saying you did just saying what I could see based on location). However that substance does not look like anything normal that would be spilled on a PC (Drinks, food, etc) at least in my opinion. Looks like flux, vaseline, or a similar silicon gel.

Also the place where the stuff is on the PCB is normally covered by a backplate according to the picture and looks like its been there a long time. I am more betting that is a factory defect of some sort or something that has been there a long time. Even if you did spill something like that on the card, it would be on the backplate around that area so I am on the side that its not something you did.

RJARRRPCGP · Dec 6, 2022

XSAlliN said:
MSI MEG Z390 ACE is leaking lots of black oil at the back!?

Hi All Opened up the back of my case and can see these huge black oily patches on the back of my motherboard.. is this something to worry about? The temps are fine running prime95 Blend (Core/Mos etc) and im using only air coolers in my system. Case: Coolermaster Masterbox MB500 CPU: I7...

forums.overclockers.co.uk

In all of the above cases - proved to be melted thermal pads.

That reminds me: My MSI B450 Tomahawk unexpectedly failed this year and I found oozing from the thermal pads! I went to my tiny room that's part of my new space to find it off! It was expected to be idle and at the lock screen!

eidairaman1 · Dec 7, 2022

Dave5000 said:
Some great info here, thanks. Am waiting to see what Gigabyte say. Have already looked into what to do if replacement is rejected so am building up my evidence.

Hope they will honor your request because usually comps will refer you back to the OEM builder (Cyberpower)

AusWolf · Dec 7, 2022

Liquid near the retention screws and on the plastic shroud? C'mon, that's weak. There's no way it got there through natural causes and there's no way that it caused your card to fail. I'd blame Cyberpower for mishandling the card during testing.

Not to mention that I'd never ever trust any company to build a PC for me. Even if I knew nothing about them, I'd much rather ask a friend.

Dave5000 · Dec 7, 2022

eidairaman1 said:
Hope they will honor your request because usually comps will refer you back to the OEM builder (Cyberpower)

Cyberpower is ultimately responsible for replacement or repair. It's very clear in the legislation here in the UK. But I'm happy to let them send it off the Gigabyte in the first instance. Only if it comes back with a rejection will I then be demanding a replacement from Cyberpower. I'm trying not go in with all guns blazing at the moment!

GhostRyder said:
If your PC standard (Motherboard sitting in normal orientation not laying flat or inverted?), if so the location of that is too weird to be anything besides weird water from a LC cooler (Only if it was routed in a way it could get there) or a spilled substance (I am not saying you did just saying what I could see based on location). However that substance does not look like anything normal that would be spilled on a PC (Drinks, food, etc) at least in my opinion. Looks like flux, vaseline, or a similar silicon gel.

Also the place where the stuff is on the PCB is normally covered by a backplate according to the picture and looks like its been there a long time. I am more betting that is a factory defect of some sort or something that has been there a long time. Even if you did spill something like that on the card, it would be on the backplate around that area so I am on the side that its not something you did.

So my pretty uneducated guess is that it's either from the thermal pads or, if they are being honest about the quantity of liquid, from a ruptured heatpipe. My theory is that it has simply been mixed in with the household dust that gets sucked through the PC every time it is on and now looks like a sludge. The heat pipe makes sense to me as the card has not really been required to work very hard until just before it failed when I was playing The Outer Worlds on max settings so the breakage could have been there for a while. Initially I didn't think temperatures were increasing much but, in the brief periods I could get it to work after the initial failure, I monitored the GPU temps under load and they were climbing very quickly to 80 degrees before I shut the pc down.

maxfly · Dec 7, 2022

That's a smashed thermal pad from the looks of the second picture. It looks like the pad was placed directly under the screw hole. When the screw was tightened down it squeezed the pad out of the edges.
The first pic could be anything but going by the first, it's likely thermal pad oil.

RJARRRPCGP · Dec 8, 2022

Is that a bad cap?! (the barrel that's above the letter "F" in the first photo)

Dave5000 · Dec 15, 2022

Once again, thanks for all the suggestions. Apparently a replacement card is winging its way to me now. Gigabyte has replaced the card without question. I guess they don't divulge the reason for failure but have accepted there was one and it was not my fault. As someone pointed out earlier, why did Cyberpower even set their technicians on it instead of just sending it off to Gigabyte? All their interference resulted in is a previously happy customer becoming suspicious of their actions. Anyway, all's well that ends well. I just hope this one lasts longer than 18 months!

neatfeatguy · Dec 15, 2022

Dave5000 said:
Once again, thanks for all the suggestions. Apparently a replacement card is winging its way to me now. Gigabyte has replaced the card without question. I guess they don't divulge the reason for failure but have accepted there was one and it was not my fault. As someone pointed out earlier, why did Cyberpower even set their technicians on it instead of just sending it off to Gigabyte? All their interference resulted in is a previously happy customer becoming suspicious of their actions. Anyway, all's well that ends well. I just hope this one lasts longer than 18 months!

I'm not sure if ibuypower is under the same umbrella company as cyberpower, but my experience with them years ago (about 16 years ago now) pushed me in the direction of learning how to build my own computers. The technical support guys I spoke with on an issue with my computer, they were dumber than a box of rocks. I decided I didn't want to have to deal with that ever again.

Good to hear that things are working out for you on getting a replacement.

eidairaman1 · Dec 16, 2022

Dave5000 said:
Once again, thanks for all the suggestions. Apparently a replacement card is winging its way to me now. Gigabyte has replaced the card without question. I guess they don't divulge the reason for failure but have accepted there was one and it was not my fault. As someone pointed out earlier, why did Cyberpower even set their technicians on it instead of just sending it off to Gigabyte? All their interference resulted in is a previously happy customer becoming suspicious of their actions. Anyway, all's well that ends well. I just hope this one lasts longer than 18 months!

GA used to intentionally claim the user damaged the card or claim it wasnt packed correctly to avoid free replacements, must of fired the idiots finally.

Mussels · Dec 16, 2022

Well that looks fun
Looks like solder flux or some type of grease (fan grease, etc)

It's on a screw hole. I'd say the technician checking things damn well used dirty tools and left it behind from his screwdriver.

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