• Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

Acer E1-510 BIOS password cannot be removed pls HELP [URGENT]

Joined
Jan 31, 2012
Messages
2,774 (0.57/day)
Location
East Europe
System Name PLAHI
Processor I5-13500
Motherboard ASROCK B760M PRO RS/D4
Cooling 120 AIO IWONGOU
Memory 1x32GB Kingston BEAST DDR4 @ 3200Mhz
Video Card(s) RX 6800XT
Storage Kingston Renegade GEN4 nVME 512GB
Display(s) Philips 288E2A 28" 4K + 22" LG 1080p
Case TT URBAN R31
Audio Device(s) Creative Soundblaster Z
Power Supply Fractal Design IntegraM 650W
Mouse Logitech Triathlon
Keyboard REDRAGON MITRA
Software Windows 11 Home x 64
Good evening everyone,

so a friend of mine asked me to help her out for an old machine. It's an Acer E1-510. Problem is the BIOS has a supervisor password and won't let me in change the boot order or any other setting for that matter. The Acer logo briefly flashes and then the screen goes for the HDD as a bootable device. I made a MS-DOS bootable flashdrive. With command: clnpwd it cleans successfully the user password, but on the supervisor password it says: This function is not supported by the platform. The CMOS battery is soldered on this motherboard. I opened the laptop and de-soldered the positive end only (the negative I didn't touch). I left the machine for about 10 full minutes and then soldered back the positive end. Laptop boots as before...aaaand it requires a supervisor password again. I am at a loss. I've never encountered something like that before. Can anyone help? Thank you in advance.
 
Joined
Aug 20, 2007
Messages
22,206 (3.44/day)
Location
Olympia, WA
System Name Pioneer
Processor Ryzen 9 9950X
Motherboard MSI MAG X670E Tomahawk Wifi
Cooling Noctua NH-D15 + A whole lotta Sunon, Phanteks and Corsair Maglev blower fans...
Memory 128GB (4x 32GB) G.Skill Flare X5 @ DDR5-4200(Running 1:1:1 w/FCLK)
Video Card(s) XFX RX 7900 XTX Speedster Merc 310
Storage Intel 5800X Optane 800GB boot, +2x Crucial P5 Plus 2TB PCIe 4.0 NVMe SSDs, 1x 2TB Seagate Exos 3.5"
Display(s) 55" LG 55" B9 OLED 4K Display
Case Thermaltake Core X31
Audio Device(s) TOSLINK->Schiit Modi MB->Asgard 2 DAC Amp->AKG Pro K712 Headphones or HDMI->B9 OLED
Power Supply FSP Hydro Ti Pro 850W
Mouse Logitech G305 Lightspeed Wireless
Keyboard WASD Code v3 with Cherry Green keyswitches + PBT DS keycaps
Software Gentoo Linux x64, other office machines run Windows 11 Enterprise
You likely are dealing with a hardware enforced password, not just one stored in CMOS. TPM/TCG type stuff.

Clearing it will likely be more effort than the machine is worth, unfortunately. Unless someone knows more than me.
 

FreedomEclipse

~Technological Technocrat~
Joined
Apr 20, 2007
Messages
24,800 (3.77/day)
Location
(currently) Hong Kong
System Name WorkInProgress
Processor AMD 7800X3D
Motherboard MSI X670E GAMING PLUS
Cooling Thermalright AM5 Contact Frame + Phantom Spirit 120SE
Memory 2x32GB G.Skill Trident Z5 NEO DDR5 6000 CL32
Video Card(s) Asus Dual Radeon™ RX 6700 XT OC Edition
Storage WD SN770 1TB (Boot)|1x WD SN850X 8TB (Gaming)| 2x2TB WD SN770| 2x2TB+2x4TB Crucial BX500
Display(s) LG GP850-B
Case Corsair 760T (White) {1xCorsair ML120 Pro|5xML140 Pro}
Audio Device(s) Yamaha RX-V573|Speakers: JBL Control One|Auna 300-CN|Wharfedale Diamond SW150
Power Supply Seasonic Focus GX-850 80+ GOLD
Mouse Logitech G502 X
Keyboard Cherry G80-3000N (TKL)
Software Windows 11 Home
Benchmark Scores ლ(ಠ益ಠ)ლ
Joined
Jan 31, 2012
Messages
2,774 (0.57/day)
Location
East Europe
System Name PLAHI
Processor I5-13500
Motherboard ASROCK B760M PRO RS/D4
Cooling 120 AIO IWONGOU
Memory 1x32GB Kingston BEAST DDR4 @ 3200Mhz
Video Card(s) RX 6800XT
Storage Kingston Renegade GEN4 nVME 512GB
Display(s) Philips 288E2A 28" 4K + 22" LG 1080p
Case TT URBAN R31
Audio Device(s) Creative Soundblaster Z
Power Supply Fractal Design IntegraM 650W
Mouse Logitech Triathlon
Keyboard REDRAGON MITRA
Software Windows 11 Home x 64
Last edited:
Joined
Aug 20, 2007
Messages
22,206 (3.44/day)
Location
Olympia, WA
System Name Pioneer
Processor Ryzen 9 9950X
Motherboard MSI MAG X670E Tomahawk Wifi
Cooling Noctua NH-D15 + A whole lotta Sunon, Phanteks and Corsair Maglev blower fans...
Memory 128GB (4x 32GB) G.Skill Flare X5 @ DDR5-4200(Running 1:1:1 w/FCLK)
Video Card(s) XFX RX 7900 XTX Speedster Merc 310
Storage Intel 5800X Optane 800GB boot, +2x Crucial P5 Plus 2TB PCIe 4.0 NVMe SSDs, 1x 2TB Seagate Exos 3.5"
Display(s) 55" LG 55" B9 OLED 4K Display
Case Thermaltake Core X31
Audio Device(s) TOSLINK->Schiit Modi MB->Asgard 2 DAC Amp->AKG Pro K712 Headphones or HDMI->B9 OLED
Power Supply FSP Hydro Ti Pro 850W
Mouse Logitech G305 Lightspeed Wireless
Keyboard WASD Code v3 with Cherry Green keyswitches + PBT DS keycaps
Software Gentoo Linux x64, other office machines run Windows 11 Enterprise
DUUUUDE, it WORKED! Ahhh man, so glad I posted here! OK, I am in BIOS now. I just removed the supervisor's pass and I am saving the new settings. Thanks to both you for the time spared.
Glad I was wrong lol.
 
Top