AMD Driver issue with Multi-monitor apps jumping around and resizing

[AusWolf]

Thanks for all your inputs. If DP to HDMI cable is faulty or if Monitor resolution, refresh and scaling is not set properlty, then how come a 3 year old driver works correctly on the card? Nothing changed except switch to Nvidia card and everything works the way it should.

My guess is there are these amazing 'I have a better idea' type developers who messed up this and try to act like they are fixing this (job security)

only 2 possibilities - Hardware had bug and got exposed with OS and driver updates or OS was updated and drivers never bothered to catch up.

Unfortunately I don't have newer generation AMD card to test it out (heck for the sake of curiosity I am getting a newer generation AMD card from MC)

Note: I also tested with older generation Nvidia 650 TI Boost with latest drivers and all works fine as it should. Only difference is the card doesn't have enough DP or HDMI outputs, so I have to use the DVI to DVI cable to connect to one of the monitors. I still used the DP to HDMI cable to connect one of the monitors and last one using HDMI.

Or your OS might be messed up because you switched GPU vendors a bit too much. Like I said above, I only ever had this issue during a resolution switch, be it with AMD or Nvidia. Otherwise, I'm in the dark here.

 

[XpanD]

Thanks for all your inputs. If DP to HDMI cable is faulty or if Monitor resolution, refresh and scaling is not set properlty, then how come a 3 year old driver works correctly on the card? Nothing changed except switch to Nvidia card and everything works the way it should.

My guess is there are these amazing 'I have a better idea' type developers who messed up this and try to act like they are fixing this (job security)

only 2 possibilities - Hardware had bug and got exposed with OS and driver updates or OS was updated and drivers never bothered to catch up.

Unfortunately I don't have newer generation AMD card to test it out (heck for the sake of curiosity I am getting a newer generation AMD card from MC)

Note: I also tested with older generation Nvidia 650 TI Boost with latest drivers and all works fine as it should. Only difference is the card doesn't have enough DP or HDMI outputs, so I have to use the DVI to DVI cable to connect to one of the monitors. I still used the DP to HDMI cable to connect one of the monitors and last one using HDMI.

For what it's worth, in my case I don't recall having issues until I moved to at least two non-DVI displays. DVI always worked well. This is a long time ago, though, so take that with a grain of salt.

 

[suraswami]

Borrowed my friend's Powercolor RX 7600 and tested with fresh install of windows 11 on a spare machine with same monitors connected and latest drivers, no issues. Switched to the 5700XT, issues immediately. Something wrong with this card. Tried different DP ports and result the same.

Monday I am going to call MSI to see if there are any firmware updates or maybe if they are kind enough, create RMA for me. The card is less than 3 years old, hopefully they honor the warranty.

Hmm I am stuck with $600 NVidia card. Should have troubleshooted the 5700xt long time ago.

4070 card is also from MSI, should have gone with GB or Asus?

Worst case I will upgrade my Son's PC from R9 290 to 5700xt, his is only a single monitor setup, so I guess this will work.

 

[AusWolf]

Borrowed my friend's Powercolor RX 7600 and tested with fresh install of windows 11 on a spare machine with same monitors connected and latest drivers, no issues. Switched to the 5700XT, issues immediately. Something wrong with this card. Tried different DP ports and result the same.

Monday I am going to call MSI to see if there are any firmware updates or maybe if they are kind enough, create RMA for me. The card is less than 3 years old, hopefully they honor the warranty.

Hmm I am stuck with $600 NVidia card. Should have troubleshooted the 5700xt long time ago.

4070 card is also from MSI, should have gone with GB or Asus?

Worst case I will upgrade my Son's PC from R9 290 to 5700xt, his is only a single monitor setup, so I guess this will work.

It might be the driver, then. RX 5000 drivers aren't famous for being the best of the best. 99.9% of the issues got ironed out for RX 6000, though.

 

[suraswami]

It might be the driver, then. RX 5000 drivers aren't famous for being the best of the best. 99.9% of the issues got ironed out for RX 6000, though.

If it was drivers that messes up the 5000 series then there would be enough AMD bashing and thrashing, this is probably a hardware issue

 

[AusWolf]

If it was drivers that messes up the 5000 series then there would be enough AMD bashing and thrashing, this is probably a hardware issue

There was lot of bashing back in the days. Some people still bash AMD for their drivers, albeit with no reason whatsoever, as I said, basically all issues have been ironed out since RX 5000.

Not to mention, most people don't have a multi-monitor setup, so your situation is kind of an edge case, imo.

If it was a hardware issue, you would have trouble using some of the ports on the GPU. If you still have a warranty, it might be worth trying an RMA, though, if for nothing else, then to at least get a new card.

 

[R0H1T]

If it's under warranty MSI should honor it no questions asked.

 

[oxrufiioxo]

It might be the driver, then. RX 5000 drivers aren't famous for being the best of the best. 99.9% of the issues got ironed out for RX 6000, though.

When sticking with a single monitor I haven't actually seen any major issues even with the 5700XT. It's only been when using multiple displays that I've noticed any problems.

I actually purchased the 5700xt for the sole purpose of testing it out to see if it was as bad as people were saying at least for me it wasn't.

But 5000 series at launch was a major black eye for AMD from a perception point of view that they still haven't shaken completely.

 

[AusWolf]

When sticking with a single monitor I haven't actually seen any major issues even with the 5700XT. It's only been when using multiple displays that I've noticed any problems.

I actually purchased the 5700xt for the sole purpose of testing it out to see if it was as bad as people were saying at least for me it wasn't.

But 5000 series at launch was a major black eye for AMD from a perception point of view that they still haven't shaken completely.

My 5700 XT was okay-ish. Driver timeout errors and game crashes were common, but when it worked, it was great. Being a botched Asus Strix with an under-performing cooler in terms of VRAM and VRM temps dancing on the edge of safe limits was a bigger issue.

My 6750 XT on the other hand, was absolutely brilliant, even being a reference model. I wish people understood that one bad apple doesn't mean the whole tree has to be cut down.

 

[oxrufiioxo]

My 5700 XT was okay-ish. Driver timeout errors and game crashes were common, but when it worked, it was great. Being a botched Asus Strix with an under-performing cooler in terms of VRAM and VRM temps dancing on the edge of safe limits was a bigger issue.

My 6750 XT on the other hand, was absolutely brilliant, even being a reference model. I wish people understood that one bad apple doesn't mean the whole tree has to be cut down.

I think the bigger problem is people just don't like change if something is different it equals bad I have been guilty of this as well I stick with Asus/Gigabyte motherboards with AMD not because I think MSI/Asrock are bad but because I am super familiar with the bios and could use them in my sleep.

I think the same thing happens when people switch gpus from AMD to Nvidia or vice versa. There is also a vocal minority on both sides that will endlessly bash the other side as well that will never change though.

There is always going to be weird issues like the OP is dealing with that could be hardware/Driver/windows related Fing things up though. Sometimes we win the configuration lottery in a bad way.

 

[AusWolf]

I think the bigger problem is people just don't like change if something is different it equals bad I have been guilty of this as well I stick with Asus/Gigabyte motherboards with AMD not because I think MSI/Asrock are bad but because I am super familiar with the bios and could use them in my sleep.

I think the same thing happens when people switch gpus from AMD to Nvidia or vice versa. There is also a vocal minority on both sides that will endlessly bash the other side as well that will never change though.

There is always going to be weird issues like the OP is dealing with that could be hardware/Driver/windows related Fing things up though. Sometimes we win the configuration lottery in a bad way.

Fair point. Even I'm guilty. Intel = Asus, AMD = MSi for me due to the same things you mentioned (knowing the BIOS way too well and trusting the quality). I also hate it when Google, Facebook or any other company updates their UI and I have to re-learn using it for seemingly no reason.

Although, I'm not too bothered about the Intel/AMD/Nvidia wars. I just buy whatever strikes my fancy. I know people who think CPU = Intel and GPU = Nvidia, though (God knows why).

To be honest, I have the same issue as OP when I'm using Virtual Super Resolution, or when my one of my screens switches resolution. That's why I have VSR off, and only ever game at native res.

 

[oxrufiioxo]

To be honest, I have the same issue as OP when I'm using Virtual Super Resolution, or when my one of my screens switches resolution. That's why I have VSR off, and only ever game at native res.

Never had that issue with DSR or DLDSR. I haven't owned an AMD card really strong enough to use that feature in a long time though but I do like using it with older games so that would really bug me if it caused issues.

 

[AusWolf]

Never had that issue with DSR or DLDSR. I haven't owned an AMD card really strong enough to use that feature in a long time though but I do like using it with older games so that would really bug me if it caused issues.

You can use it on the Windows desktop, too, and can also vary it on a per-game basis. It just adds a few extra resolutions above your native to the in-game options.

The problem is, Windows will kind of treat the highest available one as your new native, and will resize and move your multi-screen windows when switching.

 

[suraswami]

There was lot of bashing back in the days. Some people still bash AMD for their drivers, albeit with no reason whatsoever, as I said, basically all issues have been ironed out since RX 5000.

Not to mention, most people don't have a multi-monitor setup, so your situation is kind of an edge case, imo.

If it was a hardware issue, you would have trouble using some of the ports on the GPU. If you still have a warranty, it might be worth trying an RMA, though, if for nothing else, then to at least get a new card.

Already jumped to the green camp, sad that drivers or hardware glitch causing a wonderful card to become useless, I thoroughly enjoyed playing BF1 and BF5 in Eyefinity mode connecting all 3 monitors.

 

[AusWolf]

Already jumped to the green camp, sad that drivers or hardware glitch causing a wonderful card to become useless, I thoroughly enjoyed playing BF1 and BF5 in Eyefinity mode connecting all 3 monitors.

You could still do that with an RX 6000 card, but as long as you're happy now...

 

[suraswami]

You could still do that with an RX 6000 card, but as long as you're happy now...

Newegg has 10% off promo on NV 4000 series and AMD 7000 series cards, tempting to pick up the 7800xt for $450 but all block 3 slots. The MSI 4070 I have only blocks 2 slots and runs cooler. Maybe I can return this card to Microcenter and grab one from Newegg save more money ha ha

10% off - promo code - ZIPIT

 

[AusWolf]

Newegg has 10% off promo on NV 4000 series and AMD 7000 series cards, tempting to pick up the 7800xt for $450 but all block 3 slots. The MSI 4070 I have only blocks 2 slots and runs cooler. Maybe I can return this card to Microcenter and grab one from Newegg save more money ha ha

10% off - promo code - ZIPIT

If you're happy with your card, returning it just to save a few bucks is not worth the hassle, imo, but ultimately, it's up to you.

 

[oxrufiioxo]

Newegg has 10% off promo on NV 4000 series and AMD 7000 series cards, tempting to pick up the 7800xt for $450 but all block 3 slots. The MSI 4070 I have only blocks 2 slots and runs cooler. Maybe I can return this card to Microcenter and grab one from Newegg save more money ha ha

10% off - promo code - ZIPIT

Honestly if the 4070 is working and not giving you issues why even take a chance. I like both cards and would probably be happy with either but they both have strengths and weaknesses I guess weight them and see if saving a couple bucks is worth the hassle.

 

[suraswami]

yeah, I know, I was just joking, returning, reinstalling, cleaning up, installing drivers and pray to all devils that everything should work is a big ask

 

[mechtech]

Odd never had issues with dual monitors, never had 3, but when I did run mulitple monitors all was display port.

Could try the pro driver. That's what I use, but single monitor now though..............desk space is precious lol

 

[suraswami]

Odd never had issues with dual monitors, never had 3, but when I did run mulitple monitors all was display port.

Could try the pro driver. That's what I use, but single monitor now though..............desk space is precious lol

I tried the Pro drivers as well and same issue.

 

[suraswami]

Called MSI and explained what is going on, the tech said it is hardware issue and created a RMA for me. Need to send in the card and hopefully it gets fixed or I get upgraded lol.

 

[suraswami]

MSI sent back the same card, they basically removed the cooler, cleaned it and put a sticker back on the screw and sent it back, the problem is still there.

Called MSI RMA department again and explained them what is going on and asked them to check their notes, the tech said they replaced some component. Guess that fix is not the right one.

The tech created a new RMA with return shipping label and said I will get a replacement card this time. They will be sending exact same model card. I asked them to check the new card before sending it out.

I hope I don't get a even crappier card than mine.

Mine works fine with a single monitor setup, should I send it or just stick it into my Son's computer?

 

[TheoneandonlyMrK]

MSI sent back the same card, they basically removed the cooler, cleaned it and put a sticker back on the screw and sent it back, the problem is still there.

Called MSI RMA department again and explained them what is going on and asked them to check their notes, the tech said they replaced some component. Guess that fix is not the right one.

The tech created a new RMA with return shipping label and said I will get a replacement card this time. They will be sending exact same model card. I asked them to check the new card before sending it out.

I hope I don't get a even crappier card than mine.

Mine works fine with a single monitor setup, should I send it or just stick it into my Son's computer?

Well, I personally don't expect them to actually do any of what you want them to.
They won't pre test your issue on your new GPU, that free tech time wouldn't get spent, on a tested good by someone else card , the card will have been tested it's general way already.

I wouldn't expect a worse card or issue though.

In reality, the monitors they test your card on won't be the same as your own so they might never actually see your issue, since IMHO it IS situational.

You can fix it.
You double verified it's something about That mix of parts, and you returned the fault by returning the GPU.
So probably, it's some odd interaction, they'll not fix.

Your son's looking like he could do with a minimum spec from now on GPU anyway

My opinion obv

 

[AusWolf]

Well, I personally don't expect them to actually do any of what you want them to.
They won't pre test your issue on your new GPU, that free tech time wouldn't get spent, on a tested good by someone else card , the card will have been tested it's general way already.

I wouldn't expect a worse card or issue though.

In reality, the monitors they test your card on won't be the same as your own so they might never actually see your issue, since IMHO it IS situational.

You can fix it.
You double verified it's something about That mix of parts, and you returned the fault by returning the GPU.
So probably, it's some odd interaction, they'll not fix.

Your son's looking like he could do with a minimum spec from now on GPU anyway

My opinion obv

Agreed. The new GPU will probably exhibit the same errors, as it's most likely due to the combination of various pieces of hardware and software in question, not just one piece of hardware.