Hello everyone,
i just want to clear some things up.
We are trying our best to resolve any problems our customers may face, whilst doing that we may run into some problems. After we openly admitted to having a bad batch, there were a lot of people who tried to scam us and just take "free" money, therefore we had to check it way more thoroughly. We wanted to make it as easy as possible for our customers, but there are always people who just want to make a fortune out of others people "generosity". And as it was stated earlier in this thread, we did not have good tools at our hand to check where the products where bought. Overthe last 3 years, we added a lot of tools into our products to check where they came from. After having a bad batch, our website was updated and it was openly communicated that there was a problem with some products bought in a specific time frame. We even added a warning on our website when we heard about people buying fake products of Kryonaut.
In the case of
@xdk we were trying to check what exactly happened here. It was not a bad batch, and neither a fake. We immediately checked the batch to see if there was a problem with it or not, and there was none. We have an Idea why this happened and will respond after we are 100% sure. We are sorry this took so long, but as i have stated we were working on this case and i also wrote to you that you can always go to a forum and ask for help. We know this took too long on our site and we are trying our best to fix it.
In the case of
@rdwing;
I have wrote you a mail from my private account since it seems you are not getting the mails from my work mail. It would have been solved around a month ago otherwise.
If you have any more questions feel free to ask.
Greetings,
Jannik - Thermal Grizzly