Do I need to order a new drive?

[evernessince]

Problem with the Seatools is the drive keeps disconnecting when it's running and never gets back unless I actually close Seatools.

Another factor is I am going insane here trying to start a RMA with Seagate from their website seagate.com/contacts/:
View attachment 312897

It shows online chat should be there but there is no button to push others around the web have the same issues saying it only works in Edge and Safari (Mac or iPhone).

Reddit users with the issue not a month old:

https://www.reddit.com/r/Seagate/comments/15xk0t2

I have tried Brave and Edge but no luck and I don't have a iphone anymore, what kind of company is this that only works a website that works 1% of the time because even in myportal.seagate.com I cannot start a RMA either

Hmm I am able to run Seatools with my drive connected to my AM5 system and it passes short self test so is Seagate just ignoring bad sectors?
View attachment 312934

I guess I will call the online store where I purchased this drive since it's clear that Seagate do not want to have any contact with their customers.


It's the same these Orico even my docking from them have never failed me so I trust them because here is a shot where it's connected to SATA with SATA Power in my AM5 right.
View attachment 312946



So if the online store only check with Seatools they won't see the Caution on my drive since Seatools says it's fine but CrystalDiskInfo do not.

But I will talk with them about it when I call them tomorrow during my work afters so I can also find a plastic container for it not just a anti-static bag with bubble wrap which this drive came with.

Just ordered the X18 instead of the X16 version.
Since the X18 should have improved durability with some technology for better wear and tear that the X16 lacks.

Link: https://www.comparebeforebuying.com/seagate-x16-vs-x18/

It's only about £7 / 8 eur / 8.61 USD more than the X16 it's just shame that only the stores can reach Seagate not the end users but their prices for their drives are way better value than WD/HGST.

You can start an RMA here: https://www.seagate.com/support/warranty-and-replacements/start-claim/

 

[RJARRRPCGP]

TMK, it needs to pass the long test.

 

[Shou Miko]

You can start an RMA here: https://www.seagate.com/support/warranty-and-replacements/start-claim/

This doesn't work, I have already signed up, but when I am in there it says my drive is not in warranty

I am not sure what kind of BS this is from Seagate since I have the proff of purchase since I was the one that brought it.

Yes I blurred all my personal information with the order no but the date shows the 3rd of Feb. 2022.

TMK, it needs to pass the long test.

I cannot do this with USB, so I will do it when all my files are backed up.

That is correct, if its within specs its still good as far as they are concerned. let us know how it goes. They absolutely hate being on the phone with customers, so they muight just aprove it to get rid of you

When I buy a Drive I always check it. It's easier to send back if its in the first 30 days.

I am still don't feel any safer because the drive could crap out tomorrow, in a week, year or maybe never. but still this wasn't where I expected my money to go to since I cannot reach Seagate they dropped everything that's customer service related it looks like.

 

[evernessince]

This doesn't work, I have already signed up, but when I am in there it says my drive is not in warranty
View attachment 313014
I am not sure what kind of BS this is from Seagate since I have the proff of purchase since I was the one that brought it.

Yes I blurred all my personal information with the order no but the date shows the 3rd of Feb. 2022.

View attachment 313017

Seagate enterprise drives are warranted from the date of manufacture, not date of purchase. In addition, many retailers tend to mix in unwarranted drives into their stock. This is the reason I stopped purchasing HDDs from Amazon, all of the drives I purchase from them did not come with a warranty when I checked the serial number. I have far more luck on eBay. I have learned to always check to ensure the warranty is valid before keeping a drive.

That said, if you live in the EU you are guaranteed 2 years of warranty starting from the date of purchase. Even if you live outside it could not hurt to contact Seagate and provide your proof of purchase. If all the above fails I would definitely contact the retailer because ultimately they advertised a warranty on the product and it didn't come with one.

 

[ir_cow]

Seagate enterprise drives are warranted from the date of manufacture, not date of purchase. In addition, many retailers tend to mix in unwarranted drives into their stock. This is the reason I stopped purchasing HDDs from Amazon, all of the drives I purchase from them did not come with a warranty when I checked the serial number. I have far more luck on eBay. I have learned to always check to ensure the warranty is valid before keeping a drive.

That said, if you live in the EU you are guaranteed 2 years of warranty starting from the date of purchase. Even if you live outside it could not hurt to contact Seagate and provide your proof of purchase. If all the above fails I would definitely contact the retailer because ultimately they advertised a warranty on the product and it didn't come with one.

Yep, just got scammed with a used drive.

 

[Shou Miko]

Yep, just got scammed with a used drive.

Also when Seagate's own serial no look up shows warranty valid until 2026? Yes it's the same drive same serial no

 

[evernessince]

Also when Seagate's own serial no look up shows warranty valid until 2026? Yes it's the same drive same serial no

That is very odd. I'd contact Seagate about the discrepancy. I never seen a situation like this.

 

[Shou Miko]

That is very odd. I'd contact Seagate about the discrepancy. I never seen a situation like this.

I tried but even their online chat shows "Currenty open" as I shows yesterday in my previous post, I cannot find the chat at all no matter what browser I used

Another factor is I am going insane here trying to start a RMA with Seagate from their website seagate.com/contacts/:
View attachment 312897

It shows online chat should be there but there is no button to push others around the web have the same issues saying it only works in Edge and Safari (Mac or iPhone).

Reddit users with the issue not a month old:

https://www.reddit.com/r/Seagate/comments/15xk0t2

I have tried Brave and Edge but no luck and I don't have a iphone anymore, what kind of company is this that only works a website that works 1% of the time because even in myportal.seagate.com I cannot start a RMA either

 

[evernessince]

I tried but even their online chat shows "Currenty open" as I shows yesterday in my previous post, I cannot find the chat at all no matter what browser I used

I think it's after business hours right now. For some reason they state their hours as 8 PM GMT -5 Sunday to 8 PM friday but I think they mean 8 AM. Doesn't make sense that they'd start the business week with a night shift.

 

[chrcoluk]

I moved my 16TB Seagate Exos data drive over to my usb enclosure first it took awhile to appear than I ejected the usb and tried again now my drive shows up but with "Caution" and Reallocated Sectors Count
View attachment 312774

How bad is this really?

It's still under warranty:
View attachment 312775

It's not like this the drive have been noisy or anything lately last it was powered on was Sunday last weekend.

I guess I need to order another drive which I didn't plan to, then move my data to a new drive and RMA this one

I would stop using that drive, I have had pending sectors recover before, however you also have reallocated sectors which are definitely a problem.

 

[Shou Miko]

I would stop using that drive, I have had pending sectors recover before, however you also have reallocated sectors which are definitely a problem.

Well I am not RMA'ing the drive with my data so I need to take that out before.

 

[chrcoluk]

Well I am not RMA'ing the drive with my data so I need to take that out before.

Yep backup whatever you can and wipe before sending, the reallocated sectors should be enough for RMA approval.

 

[Shou Miko]

Yep backup whatever you can and wipe before sending, the reallocated sectors should be enough for RMA approval.

I have now been on the chat with a Seagate agent, it took me 4 computers to get the chat window to actually appear with Microsoft Edge this ain't good.

I tried my Gaming Rig at home with Brave, Google Chrome, Microsoft Edge and Mozilla Firefox.
Laptop: Brave and Microsoft Edge
ThinkCentre Tiny: Brave and Portable versions of Edge and Firefox.
Work computer: Brave, Firefox and finally Edge worked this ain't good.

 

[nomdeplume]

Best of luck reclaiming some compensation for the amount of time and down time.

 

[lexluthermiester]

I moved my 16TB Seagate Exos data drive over to my usb enclosure first it took awhile to appear than I ejected the usb and tried again now my drive shows up but with "Caution" and Reallocated Sectors Count
View attachment 312774

How bad is this really?

It's still under warranty:
View attachment 312775

It's not like this the drive have been noisy or anything lately last it was powered on was Sunday last weekend.

I guess I need to order another drive which I didn't plan to, then move my data to a new drive and RMA this one

Have you tried plugging the drive directly back into your system and checking the SMART data? You might be experiencing a glitch from the USB adapter you're using. I've seen this before.

 

[AusWolf]

Doesn't make sense that they'd start the business week with a night shift.

Why not? Basically every company in the UK that operates a night shift does that. Normal week: Mon-Fri, Nights' week: Sun-Thu.

Edit: The term "business week" goes from Sun to Sat as well. That's what weekly paid employees usually see on their wage slips.

 

[Shou Miko]

Have you tried plugging the drive directly back into your system and checking the SMART data? You might be experiencing a glitch from the USB adapter you're using. I've seen this before.

Yes directly into the SATA controller on my AM5 board, same Caution warrning in CDI.

My Orico 3.5" HDD cases and docking station has never failed me.

 

[lexluthermiester]

Yes directly into the SATA controller on my AM5 board, same Caution warrning in CDI.

My Orico 3.5" HDD cases and docking station has never failed me.

Damn. That sucks. I do feel your pain. If Seagate denies your warranty, then it might be wise to order a replacement drive and have done with it. Go with a WD/HGST or Toshiba.

 

[AusWolf]

Damn. That sucks. I do feel your pain. If Seagate denies your warranty, then it might be wise to order a replacement drive and have done with it. Go with a WD/HGST or Toshiba.

Other brands are just as hit-and-miss as Seagate is, unfortunately. Other than that, I agree. Losing a drive with precious data on it is always a pain.

 

[lexluthermiester]

Other brands are just as hit-and-miss as Seagate is, unfortunately. Other than that, I agree. Losing a drive with precious data on it is always a pain.

BackBlaze numbers show Seagate drives being the most failure prone.

Backblaze Drive Stats for Q2 2023

Read the full Q2 2023 Drive Stats report is here, and we've added some data points and new drives to the data.

www.backblaze.com

It's true that each company makes drives that fail, that's an unfortunate fact of life. Seagate's fail more often. It sucks, but it's reality.

 

[AusWolf]

BackBlaze numbers show Seagate drives being the most failure prone.

Backblaze Drive Stats for Q2 2023

Read the full Q2 2023 Drive Stats report is here, and we've added some data points and new drives to the data.

www.backblaze.com

It's true that each company makes drives that fail, that's an unfortunate fact of life. Seagate's fail more often. It sucks, but it's reality.

It looks like Seagate's 14 TB drive (14.28%) is closely followed by HGST's 8 TB (13.53%) in failure rates, but they're both surpassed by Toshiba's 8 TB by 19.63% (I'm not gonna copy model names, it would take ages).

 

[Shou Miko]

Damn. That sucks. I do feel your pain. If Seagate denies your warranty, then it might be wise to order a replacement drive and have done with it. Go with a WD/HGST or Toshiba.

I have had more WD/HGST and Toshiba at work failing more badly with corruption at almost twice the price compared to the Exos drive here.

 

[Chrispy_]

I pulled a couple of 10TB Ironwolf Pros out of a storage array at the datacentre and use them in my home NAS. They both dropped out one day and showed half a dozen reallocated sectors. I've been using them for about 18 months without the reallocated sectors count going up at all.

I'm GUESSING here, but I believe the rack was bumped by someone at the DC and these two disks had the heads crash into the platters, damaging a few sectors at the point of impact. The heads survived and the disks are still fine.

I don't trust the disks, but that's fine because I don't trust ANY disks, new or old. They're part of a RAID array with a hot spare and they're backed up to the the cloud.

 

[Shou Miko]

I pulled a couple of 10TB Ironwolf Pros out of a storage array at the datacentre and use them in my home NAS. They both dropped out one day and showed half a dozen reallocated sectors. I've been using them for about 18 months without the reallocated sectors count going up at all.

I'm GUESSING here, but I believe the rack was bumped by someone at the DC and these two disks had the heads crash into the platters, damaging a few sectors at the point of impact. The heads survived and the disks are still fine.

I don't trust the disks, but that's fine because I don't trust ANY disks, new or old. They're part of a RAID array with a hot spare and they're backed up to the the cloud.

As @Frick said

Some reallocated sectors are fine. The worry comes from that number going up. At a job we had a HDD with bad sectors for years, and it was fine, and the number did not increase.

That said, if it's a new drive I would look into RMA.

 

[evernessince]

BackBlaze numbers show Seagate drives being the most failure prone.

Backblaze Drive Stats for Q2 2023

Read the full Q2 2023 Drive Stats report is here, and we've added some data points and new drives to the data.

www.backblaze.com

It's true that each company makes drives that fail, that's an unfortunate fact of life. Seagate's fail more often. It sucks, but it's reality.

The two top drives Backblaze have are the 16000NM001G (Seagate) with only a failure rate of 0.88% and the MG07ACA14TA (Toshiba) 1.42%.

There are other drives with a higher failure rate but that almost always corresponds to a smaller sample size. Of the drives that do have a high failure rate and high sample count, you can see that is often accompanied by a high number of drive hours. Western digital has the least drives of any manufacturer on backblazes report and by extension it's impossible to say they are overall more reliable.

There are drives with higher failure rates of course but when you dig down into the data the only thing you can conclude is the reliability of the high sample count SKUs with high drive hours. IMO the number of SKUs for all brands other than Seagate are insufficient to determine average quality. There simply is not enough data to come to a conclusion on those manufacturer's drivers in general.