Feedback about Dell's support website

[DellCA]

At Dell we have worked hard to build out the Dell Consumer Support Home Page to be a thorough support website providing all levels of self-support service, as well as providing easy access to all of the relevant information needed to obtain assisted support. The design of the page has grown organically over time, but we feel it's time to give the look/feel of the page a facelift.

We’d love to hear what you’d like to see on the site. Please join our Storm Session to let us know what you think.

 

[Phxprovost]

Dont take this the wrong way, but im just assuming that not many people here have dell prebuilts that need support...

 

[Jstn7477]

Dont take this the wrong way, but im just assuming that not many people here have dell prebuilts that need support...

I'm sure people here potentially have Dell laptops and such, and I have seen one or two Dell desktop owners here asking for advice for upgrades and such. I'd be nice to the Dell representative, as all they are seeking for is response about their Support department. I'm sure somebody around here will chime in.

 

[gaximodo]

personally I won't even dare to touch a Dell in a computer store just in case if they blow up in no time and me get arrested and accused setting up a bomb.

 

[crazyeyesreaper]

yea agreed having them around for laptop support is one thing but never again will i buy a dell paid $1200 for a Pentium D nvidia 7300le rig that wasnt worth $400 in parts including the cost of windows.

so dont get me wrong DellCA customer support last time i delt with you guys was horrendus and system reliability was also atrocious. as far as laptops go you need more work in that department as well considering youve sent my best friend over 14 refurbished laptop hard drives that have all died within 1 month to the point we took that laptop out and shot it with an ak47. just to be done with the issue


again the few ppl that join here looking for help with dell products will be happy to see a dell rep here otherwise 99% of tpu has no need

but asking for us to help them with there webpage seems kinda moot.... since any support there can be recieved here at TPU and in a faster and more timely manner

 

[cadaveca]

Having recently using Dell support, I gotta say, my experience was dismal.

First, because of a language barrier, when i reported one of my LCD's arrived damaged, the tech agent thought all three were damaged.

Also, being a business purchase, I expect next-day replacement, as stipulated by warranty, but it took a bit over a week to get my new panel. Part of this problem was due to need a supervisor to OK the replacement of all three panels...which was not needed in the first place.


I am now concerned that the warranty will never be honored as stipulated..I'll never get next-day replacement. As this warranty was part of the cost of my purchase, I am not pleased at all.

Also, it took 3 tickets just to get a proper one working to get the replacement, and even then, nothing happened until I picked up the phone, making the website useless to me. Tickets were responded to AFTER the replacement had already arrived.

 

[Polaris573]

Company representatives should contact website staff before creating threads such as this. This allows your identity to be verified so we can assure community members that you are not an impostor. Your thread would generally be classified as SPAM, however, leeway can be given to official representatives. Please keep this courtesy in mind when posting on other forums as well, since I'm sure you are posting on many sites today. Thank you.

 

[niko084]

Having to deal with Dell's support team on a fairly constant basis makes me want to hang myself.

Let alone sending notebooks in for repair.. Funny I tell them it has a bad mainboard, I get it back 4-5 times before they actually REPLACE the mainboard *I know I mark them with a marker*

It's a wonder most of my business has strayed to Lenovo/IBM

 

[SummerDays]

Dell? *lol*

Sending two defective EXPENSIVE monitors in a row that don't work.

Despite known technical issues with their monitors, they refuse to give a refund.

And when you write a negative review of a monitor, after having that experience, they refuse to publish it.

I actually read about one woman who went through five monitors!

Only the clueless buy from Dell. Seriously, if I didn't buy through an intermediary who refunded my money, so that I could order a new monitor, I'd be stuck with an incredibly expensive lemon.

Dell can go @#$@# itself.

 

[Kantastic]

This guy should just be banned, he's only posted twice in two years and the 2nd time he does is to forward us to other sites for his (or Dell's) benefit.

 

[niko084]

Looks like you wont find too many enthusiasts with a positive viewpoint of well anything made or touched by dell.

Big surprise! you fellow members

 

[crazyeyesreaper]

lol well like i said dell lost me as a customer when they made $800 PROFIT off of me when i bought a rig from a long while back after that experience i learned trial and error with help of friends on how to build stuff and it steam rolled from there

maybe just maybe we should all thank tell for Fing us up the A and pushing many users to build there own dells ineptitude and junk machines has inspired generations to DIY so

thanks dell the knowledge i leanred and what i accomplished far out way the $1200 i spent on your crap systems

 

[n-ster]

TBH, dell support gives me more headaches then support

 

[DRDNA]

I work with Dell warranty reps and it a business account (HUGE) and they treat us pretty good..At first we use to have them come to the company I work for depots and they would attempt to fix the lappies and decktops but the Dell Technicians couldn't keep up with their faulty equipment so my company had to use their own Technicians and we didnt let Dell Techs in any more...lol ...and Dell pays the company for the work....As far as things go a dell lappy is ok (I guess ) for business use , but a IBM is normally stronger and more business oriented. oh well I'm starting to tangent.

 

[erocker]

Just to let some of you know this is about Dell's website support page not their outsourced help.

 

[DRDNA]

Just to let some of you know this is about Dell's website support page not their outsourced help.

Oh ya thats right ...lolz

 

[FreedomEclipse]

again the few ppl that join here looking for help with dell products will be happy to see a dell rep here otherwise 99% of tpu has no need

This guy should just be banned, he's only posted twice in two years and the 2nd time he does is to forward us to other sites for his (or Dell's) benefit.

Im not gonna get involved with the dell bashing - but it is a little rediculous that the dell rep makes 1 post about hard drives then spams about the dell website???

anyone can come on here & plug their website - but IMHO if you were representing - you'd make sure you were ACTIVELY representing dell - not making 1 post every year but at least 10 or 20

but then again. this is the wrong forum to represent dell.

------


I vote for the rep to be banned & this thread closed. otherwise this bashing will get out of control

 

[KainXS]

At Dell we have worked hard to build out the Dell Consumer Support Home Page to be a thorough support website providing all levels of self-support service, as well as providing easy access to all of the relevant information needed to obtain assisted support. The design of the page has grown organically over time, but we feel it's time to give the look/feel of the page a facelift.

We’d love to hear what you’d like to see on the site. Please join our Storm Session to let us know what you think.

I have fixed so many dell computers . . . . . . .

:shadedshu



wheres hp and acer and everyone else,lets make this a party!

 

[niko084]

otherwise this bashing will get out of control

I hate to say it but I'm having a hard time myself not continuing with endless useless posts bashing.

You are probably very correct, I myself am normally very good at not doing that.