• Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.
  • The forums have been upgraded with support for dark mode. By default it will follow the setting on your system/browser. You may override it by scrolling to the end of the page and clicking the gears icon.

Intel Will Not Recall Failing 13th and 14th Gen CPUs

TheLostSwede

TheLostSwede

News Editor
Joined
Nov 11, 2004
Messages
18,609 (2.48/day)
Location
Sweden
System Specs
System Name Overlord Mk MLI
Processor AMD Ryzen 7 7800X3D
Motherboard Gigabyte X670E Aorus Master
Cooling Noctua NH-D15 SE with offsets
Memory 32GB Team T-Create Expert DDR5 6000 MHz @ CL30-34-34-68
Video Card(s) Gainward GeForce RTX 4080 Phantom GS
Storage 1TB Solidigm P44 Pro, 2 TB Corsair MP600 Pro, 2TB Kingston KC3000
Display(s) Acer XV272K LVbmiipruzx 4K@160Hz
Case Fractal Design Torrent Compact
Audio Device(s) Corsair Virtuoso SE
Power Supply be quiet! Pure Power 12 M 850 W
Mouse Logitech G502 Lightspeed
Keyboard Corsair K70 Max
Software Windows 10 Pro
Benchmark Scores https://valid.x86.fr/yfsd9w
It's official, Intel will not issue a recall for its failing 13th and 14th gen CPUs, despite the problem being much bigger than initially thought. The company was approached by The Verge and the answers to the questions asked, are not looking great. First of all, it appears that at least all 65 W or higher base power Intel 13th and 14th gen CPUs are affected—regardless of SKU and lettering—by the so-called elevated Voltage issue. To be clear, it doesn't mean all these CPUs will start to fail and Intel claims that its microcode update will solve the issue for CPUs that haven't shown any signs of stability issues. However, Intel is not promising that the microcode update will solve the stability issues of CPUs that are experiencing problems, but rather state that "It is possible the patch will provide some instability improvements", but it's asking those with stability issues to contact customer support. The patch is on the other hand expected to solve it for new CPUs, but that doesn't help those that are already experiencing stability issues.

Intel does appear to be swapping out degraded chips, but there's no guarantee that the replacement CPUs will come with the microcode update installed, as Intel is only starting to apply it to products that are currently being produced. The company has also asked all of its OEM partners to apply the update before shipping out new products, but this isn't likely to happen until sometime in early to mid-August according to Intel. It's also unclear when BIOS/UEFI updates will be available for end users from the motherboard manufacturers, since this is the only way to install the microcode update as a consumer. Intel has not gone on record to say if it'll extend the warranty of the affected products, nor did the company provide any details about what kind of information consumers have to provide to their customer support to be able to RMA a faulty CPU. Intel will not halt sales of the affected CPUs either, which means that if you're planning to or are in the middle of building a system using said CPUs, you might want to wait with using it, until a BIOS/UEFI with the microcode update in it, is available for your motherboard. There are more details over at The Verge for those that want to read the full questions and answers, but it's clear that Intel isn't considering the issue as anything more than a regular support issue at this point in time.



View at TechPowerUp Main Site | Source
 
it's clear that Intel isn't considering the issue as anything more than a regular support issue at this point in time.
Click to expand...
1722017377740.jpeg


From the verge article:
Will Intel extend its warranty on these 13th Gen and 14th Gen parts, and for how long?
[No answer yet.]
Given how difficult this issue was for Intel to pin down, what proof will customers need to share to obtain an RMA? (How lenient will Intel be?)
[No answer yet.]
Click to expand...
That's a yikes from me dawg.
 
Intel is asking for a class action lawsuit imo. You don't win those even when you win because of the legal expenses involved and frankly I think they would settle before that anyway. I guess they figure it will be a lot cheaper going that route than a recall.
 
64K said:
Intel is asking for a class action lawsuit imo. You don't win those even when you win because of the legal expenses involved and frankly I think they would settle before that anyway. I guess they figure it will be a lot cheaper going that route than a recall.
Click to expand...
The class action lawsuit took one more comment than I expected :p
 
You might want to correct the title.

It says "GPU", not CPU
 
intel-v1721205152158.png

Intel Will Not Recall Failing 13th and 14th Gen CPUs​

Click to expand...
Arc is unaffected! :p
 
Last edited:
windwhirl said:
You might want to correct the title.

It says "GPU", not CPU
Click to expand...
Whoops, fixed. Total brain fart there.

sethmatrix7 said:
From the verge article:

That's a yikes from me dawg.
Click to expand...
It's some poor marketing, sorry, communications person at the company that has sent out the answers and it's very possible that person wasn't allowed to answer those questions. However, the end of the article does state that Intel will provide more information, at some point.
 
TheLostSwede said:
It's some poor marketing, sorry, communications person at the company that has sent out the answers and it's very possible that person wasn't allowed to answer those questions. However, the end of the article does state that Intel will provide more information, at some point.
Click to expand...
Intel gets their shit together about as expeditiously as the Secret Service :laugh:

Real talk now... I hope that Intel rectifies this issue for any and all people who purchased these CPUs- forever.
 
Last edited:
Mate, this is (one of) the clearest cases for a hidden defect lawsuit that I've ever seen. Will Intel really go the f*** you all route?
 
Last edited:
mmm. well i think the 12700k may be my last Intel CPU. If this is how they treat customers, i'm happy to jump on the red camp.
 
I think a lawsuit may be in order then.
 
What about laptop users that can't replace the CPU??

Some laptops have h and k variants that are affected
 
remixedcat said:
What about laptop users that can't replace the CPU??

Some laptops have h and k variants that are affected
Click to expand...
Intel claims that laptop CPUs aren't affected...
 
This is why we can't have nice things!
 
Wtf intel. Here i think Nvidia was the biggest asshole, now intel maybe should carry that tittle.

Okay so to Resume what i know about this mess. Intel has admitted that there are problems with some cpu's that suffer from cpu oxidation, with is a permanent defect that can not be fixed. Only solution is a new cpu.

Now intel while admitted problems, will not recall it. So i sure as hell hope people that personally claims warrenty for defective cpu's. Intel replace them. If that neither happens, i smell a first class action lawsuit coming Intels way. Just think back on amd bulldozer case and a lawsuit against a cpu manufacturer is deffently a possibility.

I was thinking on of i should go back to intel with next upgrade as i had only good experience with my old x58 system. It ran amazing and my current amd has run fine, but with a few problems, mostly solved with bios updates.
But with this i think i will eventually just continue with AMD.
 
They probably know that the problem is unfixable, so they probably also know that if they recall those CPUs currently in the market, they will have to replace them with CPUs that will also start falling 6-12 months later and have to do another recall. So they will try to downplay this and hope to not suffer much.
 
i can see AMD sales going up a whole load, all those with defective CPU's will most likely jump ship now, can't blame them really can you.
 
I don't care much, my own 12th gen CPU runs fine, no issues for me.
I'm still waiting for Arrow Lake, I'm sure they don't want to happen this again with their next gen CPU's.
 
P4-630 said:
I don't care much, my own 12th gen CPU runs fine, no issues for me.
I'm still waiting for Arrow Lake, I'm sure they don't want to happen this again with their next gen CPU's.
Click to expand...
Let's all hope the next generations come without issues, from both sides. But this is the kind of reputation and trust hit you can hardly ever recover from.
 
Mot feeling great about this decision. Obviously the cost-benefit analysis conducted favors a non-recall. I hope they are right.
 
wNotyarD said:
Are Intel claims to be trusted?
Click to expand...
Well, considering that their answers seem to imply that they don't know...

remixedcat said:
Other places have said otherwise... ofc intel would cover that up...
Click to expand...
This is from the Verge. I guess that makes it a maybe?
Why does Intel believe the instability issues do not affect mobile laptop chips?
Intel is continuing its investigation to ensure that reported instability scenarios on Intel Core 13th/14th Gen processors are properly addressed.
This includes ongoing analysis to confirm the primary factors preventing 13th / 14th Gen mobile processor exposure to the same instability issue as the 13th/14th Gen desktop processors.
Click to expand...
 
You must log in or register to reply here.
Back
Top