Monitor screen damage

[Candor]

Hey I'd like people's opinions on this screen damage.

I know it's beyond repair, I'm just curious as I haven't seen damage like this before.

It is ...was... a curved Acer widescreen, damaged in transit.

The pixel matrix appears undamaged.

I think it might be the a crack in one of the glass sheets of the liquid crystal layer?

This is the only way I think light could be passing through the pixels when they are turned black.

I can't imagine it's any of the plastic layers. Thoughts?

 

[AusWolf]

If the LCD was damaged, you'd see a black smear all over the area. It's only the reflective sheet that's cracked here.

It's damaged, nonetheless, so RMA straight away.

 

[Candor]

No it's second hand, so no RMA here.

Is that reflective sheet likely to be a separate layer, not glued to the lcd?

 

[ne6togadno]

can you provide exact model number of the monitor (should be written on one of the labels at the back)

 

[Candor]

It's an Acer Nitro XR3, Model: XR383CUR.

There are no replacement panels in my country, and it's not economically viable anyway.

I'm just curious about this type of damage. It seems wild to me that an internal plastic sheet could tear like this.

 

[AusWolf]

Have you got any sort of buyer's protection? (Ebay)

This kind of damage can only be caused intentionally, or by an extreme amount of recklessness, imo. It looks to me like the screen was impacted and/or scratched at several points.

Edit: Unless it wasn't properly packaged and received the impact in transit, which still isn't your fault.

 

[Candor]

I've been refunded, it's ok, though I'm disappointed.

I'm a little confused how just that layer got damaged, but lcd is ok?

 

[AusWolf]

I've been refunded, it's ok

That's good. It should be a lesson to the seller to package it properly. To be fair, this is why I'm not happy to send stuff via post.

I'm a little confused how just that layer got damaged, but lcd is ok?

It must have been caused by a small sharp object with just enough force to crack the top layer but not the LCD.

 

[Courier 6]

I think that "maybe" it could be fixed, but it depend on how it is constructed, if it is glued togheter that´s a lot harder to do without causing more damage, but if the damaged layer isn´t glued it could be done, but I really don´t know if it would be worth it

Maybe you could sell it for parts? just a sugestion

 

[Candor]

Yeah, never buying second-hand monitor again. It was a gamble that didn't pay off.

 

[Hyderz]

My guess is during the manufacturing that somehow impurities like dirt or dust got into when molding or making the the film, it might not be apparent when it’s hot off the machine but once cooled and shipped it forms some small air pocket and then when handling the monitor, given some pressure the weak part with the air pockets gave out, it’s very rare these days but it can still happen if quality control ain’t there

 

[Candor]

Thanks for the input everyone.

 

[Bill_Bright]

It seems wild to me that an internal plastic sheet could tear like this.

Not sure why you say that - many plastics have no flexibility at all - often by design - and may be very brittle, and/or very susceptible to impact damage, or damage from bending or twisting. Since the screen would not be expected to flex, they would not be protected for that type of damage.

You call it a tear, it looks more like a crack, similar to that seen in glass where an impact in one place can send a crack considerable distance across the pane.

This kind of damage can only be caused intentionally, or by an extreme amount of recklessness, imo.

Intentionally? I think we would need to see the box it was packed in before jumping to that conclusion without any evidence.

Recklessness? Perhaps.

Negligence? More likely.

it's second hand
damaged in transit.
I've been refunded

Great! I am glad you got your money back. Out of curiosity, was this used monitor shipped in its original packaging? What was the condition of the packaging when you received it?

Also, I note when monitors leave the factory, they are NOT shipped out individually. Instead, they are neatly stacked and packed, perhaps 50 at a time, on pallets. My point is, the packaging monitors come in when we buy them from the store is not packaging typically designed for individual shipping. The monitor should have been packed in its original packaging, then put in another box for added protection.

 

[Candor]

The monitor was shipped in it's original packaging and the box does have one dent/scrape on the front.

However I must say I don't like the way these particular monitors are packaged. They come complete with the stand already attached.

It's probably common but I've never had a monitor come like that before.

 

[Vayra86]

Hey I'd like people's opinions on this screen damage.

I know it's beyond repair, I'm just curious as I haven't seen damage like this before.

It is ...was... a curved Acer widescreen, damaged in transit.

The pixel matrix appears undamaged.

I think it might be the a crack in one of the glass sheets of the liquid crystal layer?

This is the only way I think light could be passing through the pixels when they are turned black.

I can't imagine it's any of the plastic layers. Thoughts?


View attachment 366724View attachment 366725View attachment 366726View attachment 366727

It almost looks like someone tried to stamp the Aorus logo on that monitor... With a sledgehammer. If you rotate that figure a quarter its almost similar in shape.

 

[natr0n]

Looks like a fist punch on box. I pack so I know.

 

[eidairaman1]

I've been refunded, it's ok, though I'm disappointed.

I'm a little confused how just that layer got damaged, but lcd is ok?

Something was laid on it

 

[Macro Device]

Yeah, never buying second-hand monitor again. It was a gamble that didn't pay off.

Buying them this way since '09 when I was 14 y.o. with absolutely zero issues. Probably my rule of only buying in person after testing does pay off...

The damage itself looks like the polarising film got whacked. It's about 9.5 outta 10 PITA to fix so get a new monitor I guess.