Need help with PSU/GPU.

[Jetster]

Try a different modular wire

Ive had ones that would work intermittently with certain hardware

Also if you have a multi meter see if the power is getting there or if the plug is interfering with something

 

[TROOP3R]

When Windows load, and you get a blank screen, is the system responsive? Can you hear sound? HDD led flashing? what happens if you press the power button?

ALL YES!!
The system powers down, in that state when I push the power button.

 

[eidairaman1]

Change psu cables if possible, otherwise bin the card or rma.

make sure the latest motherboard chipset drivers are installed, motherboard bios too

Do not bios flash the video card though.

 

[Regeneration]

Before you RMA, try some suggestions... like switching VGA cable.

http://imgur.com/a/Z76if

Did you plug PWRCONN1?

 

[TROOP3R]

All good suggestions on switching the power cable.

Good eye 'Regeneration'! Yes I have plugged the power connector 1.

 

[Regeneration]

ALL YES!!
The system powers down, in that state when I push the power button.

Could be a connectivity bug between the graphics card and monitor. Try a different cable.

 

[TROOP3R]

Change psu cables if possible, otherwise bin the card or rma.

make sure the latest motherboard chipset drivers are installed, motherboard bios too

Do not bios flash the video card though.

I'll mostly replace the card.

For some reason, I'm unable to update the motherboard's bios through MSI's LiveUpdate or the USB Flash.

Could be a connectivity bug between the graphics card and monitor. Try a different cable.

I'll try that as well.

 

[TheoneandonlyMrK]

clean instal operating system
update the card driver through internet
View attachment 91316

I would like to believe were passed Windows Xp use ,say it isn't so , are you working on a government computer there

 

[Countryside]

clean instal os
update vga card driver through internet
View attachment 91316

It would be easier assuming that OP is familiar with Linux to run Ubuntu form usb and then install drivers and see if gpu is recognized thus coming to an conclusion whether it is an OS or Hardware issue.

 

[eidairaman1]

I'll mostly replace the card.

For some reason, I'm unable to update the motherboard's bios through MSI's LiveUpdate or the USB Flash.

Read your motherboard manual

 

[Countryside]

Read your motherboard manual

The question is why does the OP want to update motherboard bios.

 

[eidairaman1]

The question is why does the OP want to update your motherboard bios.

Lol

 

[PLAfiller]

Thread title fixed. (Guess no one else had an issue with it!??).

A unique suggestion IZ, I'll keep that as a last resort.
=)

Thanks man, I expected you would lash back or something, but you had very nice response. I really wish I could give you a better suggestion for your problem, but looking at all the data and other replies, I just can't find any.

 

[Tatty_Two]

I will hazard a guess here, only because a similar thing happened to me around 3 years ago................. I don't know how old your PSU is (apologies if you have mentioned this and I missed it), not that a relatively new one can't go bad but I think perhaps one of the two +12V rails may be faulty, you have sufficient power of course from both of them combined but one rail would not give you enough yet one rail may well give you enough for the CPU, board, ram and drives, I had a 280X on a dual rail PSU and the symptoms sound very similar and eventually I got there and replaced the PSU and all was well, the only differences was that the drivers were already there as the PSU was fine when the card was originally installed, could be that the rail was faulty (not necessarily completely dead but possible fluctuating) when you installed the card, I could play simple games windowed with mine but as soon as I played anything in full screen it crashed............. may be a long shot but maybe try to find a friend who has a powerful enough PSU and who likes you enough to take it out of their machine for a short test? Maybe worth a try.

 

[Countryside]

Lol

My bad i did not mean your motherboard bios

 

[dorsetknob]

Liked I said earlier, I haven't got it to get to work since day one with any of the official/tweaked drivers. Let alone flashing it or even fidgeting with it. No bios flash was done from my side.
Its a brand new piece. I purchased it from amazon/global.

Your sure it was Brand New and not an Open box item sent to you from Amazon
( an Open Box item may have been sent and you may have received some miners 30 day warranty Return)
If its Brand new RMA that Sucker its defective

 

[Countryside]

I will hazard a guess here, only because a similar thing happened to me around 3 years ago................. I don't know how old your PSU is (apologies if you have mentioned this and I missed it), not that a relatively new one can't go bad but I think perhaps one of the two +12V rails may be faulty, you have sufficient power of course from both of them combined but one rail would not give you enough yet one rail may well give you enough for the CPU, board, ram and drives, I had a 280X on a dual rail PSU and the symptoms sound very similar and eventually I got there and replaced the PSU and all was well, the only differences was that the drivers were already there as the PSU was fine when the card was originally installed, could be that the rail was faulty (not necessarily completely dead but possible fluctuating) when you installed the card, I could play simple games windowed with mine but as soon as I played anything in full screen it crashed............. may be a long shot but maybe try to find a friend who has a powerful enough PSU and who likes you enough to take it out of their machine for a short test? Maybe worth a try.

Correct me if im wrong but that Seasonic has a single 12v rail.

 

[MrGenius]

Not that it matters...but 17.8.1 is WHQL not Beta.

I'm thinking it's possible that somehow, who knows how, the card has the wrong bios. There are two types of memory used on the MSI RX 480 Gaming X. Hynix H5GC4H24AJR or Samsung K4G41325FE. If the card got flashed with a bios that only supports Samsung(which appears to be the case BTW), but the card has Hynix, it might be what's causing the problem when non-generic drivers are installed.

I also find it a little odd that after downloading a bunch of bios roms for it(from the TPU DB) and opening them with PBE, the only one that appears to be an exact match is from the unverified list and is reported to be not working.

https://www.techpowerup.com/vgabios/190685/190685

Red arrows point to the matching checksums.

So maybe it's not "the wrong bios". Maybe it's just a shitty bios that doesn't work right.

In either case...the only way to "fix" it is going to be to flash a "correct" or "working" bios on it. Though without visually inspecting the memory chips I don't know a way to 100% accurately determine which brand they are. I think GPU-Z and the ASUS Radeon MemoryInfo tool just report whatever the bios says. Which can be wrong. I don't know for sure though. Personally I'd at least run the ASUS tool, and GPU-Z, to see if they both say the same thing. Unless you're comfortable taking the card apart and visually verifying. Which would be the best way.

Of course I could be barking up the wrong tree entirely. But if it were my card those are the things I would be investigating to find to cause of the problem.

EDIT: On the mobo bios thing. It's probably not the problem IMO. But there's usually no harm in running the latest bios. In this particular case MSI is giving several notices about flashing different bios versions though.

* Please download and execute the file in USB pen drive only.
System will restart several times to update system BIOS with NVRAM & ROMHOLE.
Please DO NOT remove the USB pen drive until BIOS updated successfully.
* Please make sure you have read the SOP before you update the BIOS.
* MSI recommend you to update BIOS only if you are using Windows8.
* There is no way to reflash back to BIOS version Jxx if you already updated to version Kxx.

So you might want to take those into consideration. Other than that though, using M-Flash is super easy. First boot to bios and look on the main page to see which is the current bios version. Then, if there's a later version available from the MSI website, download and copy/save it to a FAT32 formatted USB flash drive. Then boot to bios again and go to M-Flash. Click on "Select one file to update BIOS". It will then show the bios file saved on the USB. Click on it and follow the instructions to finish flashing the bios.

 

[Countryside]

Not that it matters...but 17.8.1 is WHQL not Beta.
View attachment 91323

Hmm interesting its listed as an Optional driver at AMD site and in Radeon settings .

 

[Tatty_Two]

Correct me if im wrong but that Seasonic has a single 12v rail.

I was just going by the 2nd paragraph of his OP where he states 2 x 24 rails.

Edit: I think he has interpreted it wrongly and you are right.

 

[TROOP3R]

Thanks man, I expected you would lash back or something, but you had very nice response. I really wish I could give you a better suggestion for your problem, but looking at all the data and other replies, I just can't find any.

No worries man!
I took you reply as a slight inconvenience for a fellow forum member. And made the necessary adjustments.

I will hazard a guess here, only because a similar thing happened to me around 3 years ago................. I don't know how old your PSU is (apologies if you have mentioned this and I missed it), not that a relatively new one can't go bad but I think perhaps one of the two +12V rails may be faulty, you have sufficient power of course from both of them combined but one rail would not give you enough yet one rail may well give you enough for the CPU, board, ram and drives, I had a 280X on a dual rail PSU and the symptoms sound very similar and eventually I got there and replaced the PSU and all was well, the only differences was that the drivers were already there as the PSU was fine when the card was originally installed, could be that the rail was faulty (not necessarily completely dead but possible fluctuating) when you installed the card, I could play simple games windowed with mine but as soon as I played anything in full screen it crashed............. may be a long shot but maybe try to find a friend who has a powerful enough PSU and who likes you enough to take it out of their machine for a short test? Maybe worth a try.

My PSU is a bit old. https://seasonic.com/product/m12ii-620-evo/#tab-product_form_297_tab
But the folks here say, (being an older psu) it has sufficient power to run a RX 480.

So Tatty, the PSU you got replaced, was it of the same power to the previous one you had? And with the +12v rails in the new one as well?

 

[EarthDog]

I still don't know what the problem actually is...

Are you not getting an image on the screen? Drivers not installing? What IS the problem????

EDIT: I see now... hmm, I like the out of range for your monitor thing.. try a different type of cable. If you are using Displayport, try HDMI or DVI, etc etc.........

 

[TROOP3R]

Your sure it was Brand New and not an Open box item sent to you from Amazon
( an Open Box item may have been sent and you may have received some miners 30 day warranty Return)
If its Brand new RMA that Sucker its defective

I am 666% sure it was a brand new item. If it was tampered even in the slightest way, my eyes would certainly notice that.

Replacement of the card will be in order. Before that, there are a few things that I would be troubleshooting though.

I appreciate your concern dorset. =)

Countryside said: ↑
Correct me if im wrong but that Seasonic has a single 12v rail.

I was just going by the 2nd paragraph of his OP where he states 2 x 24 rails.

Edit: I think he has interpreted it wrongly and you are right.

My bad! Should be 2x12 v. One goes to the mobo pwrcnntr_1 - http://imgur.com/a/Z76if
And the other comes to the GPU. (6+2pin connector)
https://seasonic.com/product/m12ii-620-evo/#tab-product_form_297_tab

It would be easier assuming that OP is familiar with Linux to run Ubuntu form usb and then install drivers and see if gpu is recognized thus coming to an conclusion whether it is an OS or Hardware issue.

I LOVE THIS IDEA.

Not that it matters...but 17.8.1 is WHQL not Beta.

In either case...the only way to "fix" it is going to be to flash a "correct" or "working" bios on it. Though without visually inspecting the memory chips I don't know a way to 100% accurately determine which brand they are. I think GPU-Z and the ASUS Radeon MemoryInfo tool just report whatever the bios says. Which can be wrong. I don't know for sure though. Personally I'd at least run the ASUS tool, and GPU-Z, to see if they both say the same thing. Unless you're comfortable taking the card apart and visually verifying. Which would be the best way.

I thought so too. But I still went ahead with installing the 17.7.2. Same issue.

What about this one? Posted at the TPU repo: -
https://www.techpowerup.com/vgabios/185789/msi-rx480-4096-160720

I have downloaded the ASUS Rad. Mem. info. And I will be posting screenshots as well.

I am totally comfortable opening the card, but would it void the warranty etc.? Will opening the card, trigger those "warranty void" switches/traps etc.? If not, then I'll obey as you order!

Also if you have a multi meter see if the power is getting there or if the plug is interfering with something

That thought did pass my mind. I'll give it a shot!

I still don't know what the problem actually is...

Are you not getting an image on the screen? Drivers not installing? What IS the problem????

EDIT: I see now... hmm, I like the out of range for your monitor thing.. try a different type of cable. If you are using Displayport, try HDMI or DVI, etc etc.........

Hey! (Apologize if my original post is incomprehensible!)
(2-3 months ago) I purchased and installed a brand new, MSI RX 480 4GB into my system. Upon installing the latest AMD drivers for that card I am unable to load Windows in the normal mode where I would see the display with the proper screen resolution etc. Instead what happens is, during the Windows 7 x64 OS boot up, the monitor screen goes blank (the way you see your monitor when you do a normal shutdown), my system is still running. Then I do a HARD shutdown, then I have to go to the Safe Mode, uninstall the AMD drivers previously installed, then boot Windows as is (without the AMD drivers). This time however, when the system & Windows boots, my card runs on the Windows "Generic" (unoptimized) drivers. Which just gives me a BASIC functionality of operating a computer. I cannot play games or perform GFX based heavy activities, of course because of the dreadful generic drivers.

So over here, with the forum comrades & I are attempting to troubleshoot the issue. And trying to isolate if its an OS issues, a graphic card issue or a PSU issue.

Good morning everyone!

UPDATE:
I've swapped the PSU to GPU cables.

Next, I'm going to attempt to update the mobo bios & then take the Linux route as suggested by 'Countryside'.

Once the software/OS level troubleshooting is done, then I'm going to open up the card and check for the Memory make & type.

Updated screenshots from the GPU-Z, PolarisEditor & ASUS Mem. Info.

P.S.:- The PolarisEditor is loaded with the factory bios that I was able to extract using the ATIFlash tool.

I still don't know what the problem actually is...

Are you not getting an image on the screen? Drivers not installing? What IS the problem????

EDIT: I see now... hmm, I like the out of range for your monitor thing.. try a different type of cable. If you are using Displayport, try HDMI or DVI, etc etc.........

Cool. Someone else too suggested this possibility.

I'll hook my system to my T.V using an HDMI cable. Currently my monitor just has a DVI connector.

 

[Tatty_Two]

No worries man!
I took you reply as a slight inconvenience for a fellow forum member. And made the necessary adjustments.



My PSU is a bit old. https://seasonic.com/product/m12ii-620-evo/#tab-product_form_297_tab
But the folks here say, (being an older psu) it has sufficient power to run a RX 480.

So Tatty, the PSU you got replaced, was it of the same power to the previous one you had? And with the +12v rails in the new one as well?

I bought a single rail PSU, you first post indicates that you think you have 2 +12 volt rails, I don't think you do, it looks like just one rail to me on the Seasonic site, if that is the case then my problem would not be the same as yours.

 

[TROOP3R]

UPDATE: -
(Issue persists).
1) Swapped the internal PSU-to-GFX cables.
2) Re-seat gfx once again.
3) Flashed bios to the latest available one.
4) Booted to Ubuntu Live!
5) Didn't install the official Unbuntu drivers downloaded from AMD. Was unsure if it'll stick in a Live environment.
6) The display when under Ubuntu, was mostly because it may have picked up generic drivers there as well.
7) executed, sudo dmesg | grep amd / gpu cmds to get the output as seen in the attached files.

I think I didn't mention it previously, when the PC attempts to boot up in the "Windows Normal" mode, the gfx card's fans also STOP working. And whereas in the "Generic Windows" mode, the gfx fans spin as they should.