New AM4 build issues

[spectatorx]

One stick being DOA kind of lends itself to the RAM just being outright bad instead of a compatibility issue.

So how about other stick which was from beginning not dead? I was running for some time on just the replaced one and problem persisted. How about this? It is just incompatibility, that's all.

 

[NdMk2o1o]

So how about other stick which was from beginning not dead? I was running for some time on just the replaced one and problem persisted. How about this? It is just incompatibility, that's all.

You have other system problems, you said you have to down clock the cpu to make it stable in Linux

 

[newtekie1]

So how about other stick which was from beginning not dead? I was running for some time on just the replaced one and problem persisted. How about this? It is just incompatibility, that's all.

Again, if one stick was DOA, you don't know the other didn't also have issues. It just might not have been totally dead. Just because RAM boots, doesn't mean it isn't bad RAM.

 

[FerK]

Yes it should be compatible in 4 sticks or 1, 2 etc. Though I'd try and test another stick of ram in it before committing to buying one though 4gb will hardly break the bank, have you no friends nearby with a ddr4 rig you could borrow some ram from just to test or maybe a computer shop might help you out

I already ordered one, although I'm a bit unsure because it's basically the same brand, it's a Ballistix Elite BLE4G4D30AEEA, but the model number is fully in the Raven Ridge QVL, so it should work fine, fingers crossed.

I bought it from Amazon so if I still have issues with the new one I can always return one of the two sticks without issues.

Where did you get the memory from , do you have any other similar memory spare you can try.
Try one stick at a time at jedec speeds 2133 not xmp.

Mobo heatsinks moving? If vrm they likely have gel pad thermal solutions that can adapt and adjust to movement, in some cases normal thermal interface Paste will be used , incidentally usually the southbtidge is pasted too ,paste doesn't resettle ,if the heatsink is moved it will seperate the paste from the chip and heatsink causing issues like yours , this can be fixed by removing the heatsink , cleaning off the old paste and applying new, don't replace gel pads unless they're clearly dried out or destroyed.

Amazon, I already bought a new stick that should arrive by Monday. The VRM heatsinks have a 'screw' with some king of spring so apparently it's designed to work like that, it should not be an issue but who knows.

 

[spectatorx]

Again, if one stick was DOA, you don't know the other didn't also have issues. It just might not have been totally dead. Just because RAM boots, doesn't mean it isn't bad RAM.

If new ram arrives and it works out of the box you can't be sure it is working good. Just because RAM boots, doesn't mean it isn't bad RAM.

 

[TheoneandonlyMrK]

I already ordered one, although I'm a bit unsure because it's basically the same brand, it's a Ballistix Elite BLE4G4D30AEEA, but the model number is fully in the Raven Ridge QVL, so it should work fine, fingers crossed.

I bought it from Amazon so if I still have issues with the new one I can always return one of the two sticks without issues.



Amazon, I already bought a new stick that should arrive by Monday. The VRM heatsinks have a 'screw' with some king of spring so apparently it's designed to work like that, it should not be an issue but who knows.

Probably is using gel pads then but i have seen similar mounting methods used with tim , if it is a gel pad the gap between chip and metal heatsink will be 0.2-1.5 mm if paste it will be negligible.
Check it out uf paste, repaste, if gel it should be fine as you say.
Good luck with the ram it's a good bet too.
To me its ram or a loose heasink or dare i say something proper ,mobo or chip since a lot of the mobo is on the chip these days.

 

[Final_Fighter]

i have this same board and i know the pads are gel. they held up pretty good when i took mine off. the heatsink will wobble if you push it but the springs do there job well enough to keep some pressure on the setup.

 

[Darmok N Jalad]

I still doubt it’s the RAM. If you go to the RAM maker’s website and run a compatibility check, that RAM comes back as 100% compatible with your board.

As for the reputable seller, it’s probably just that they don’t spend much time validating the hardware. They probably tested to see if it successfully posts, but they didn’t install an OS or run it long enough to get your errors. I think it’s a bad board.

 

[spectatorx]

I still doubt it’s the RAM. If you go to the RAM maker’s website and run a compatibility check, that RAM comes back as 100% compatible with your board.

As for the reputable seller, it’s probably just that they don’t spend much time validating the hardware. They probably tested to see if it successfully posts, but they didn’t install an OS or run it long enough to get your errors. I think it’s a bad board.

Where on manufacturer's site did you find info this stick being compatible with ryzen platform? The only compatibility info i found there was it is compatible with x99 platform.

 

[sneekypeet]

Where on manufacturer's site did you find info this stick being compatible with ryzen platform? The only compatibility info i found there was it is compatible with x99 platform.

He is stating he went to Crucial and used their compatibility checker.

 

[newtekie1]

Where on manufacturer's site did you find info this stick being compatible with ryzen platform? The only compatibility info i found there was it is compatible with x99 platform.

Is the RAM standard DDR4? Does it fit in the RAM slot on the motherboard? Yes to both means it is compatible.

 

[Darmok N Jalad]

Where on manufacturer's site did you find info this stick being compatible with ryzen platform? The only compatibility info i found there was it is compatible with x99 platform.

https://www.crucial.com/usa/en/ab350m-pro4/CT9995199

 

[NdMk2o1o]

Is the RAM standard DDR4? Does it fit in the RAM slot on the motherboard? Yes to both means it is compatible.

As you and I have both mentioned at the very least the jedec timings of the RAM will assure it works at 2133mhz in any DDR4 system if not using XMP, though RAM compatibility with Ryzen is a non-issue compared to say 12 months ago, there have been probably 4 agesa and microcode updates since then and most RAM upto 3000-3200mhz will work on 99% of all Ryzen systems using the latest bios updates at the very least speeds of 2666-3200

 

[FerK]

I still doubt it’s the RAM. If you go to the RAM maker’s website and run a compatibility check, that RAM comes back as 100% compatible with your board.

As for the reputable seller, it’s probably just that they don’t spend much time validating the hardware. They probably tested to see if it successfully posts, but they didn’t install an OS or run it long enough to get your errors. I think it’s a bad board.

Yeah I don't think it's the RAM either, unless it's defective, but this is the fastest way to figure out the issue, I can always return one of the sticks with no extra cost. As for what you say about the store, it's probably right. I bought the mb in their store because the price was ok (35€), and I was 100% sure the bios was updated to a compatible one with my cpu, and didn't have to deal with AMD and their process to hand you a cpu for bios update.

 

[FerK]

UPDATE: new RAM arrived but didn't fix the issue. The seller in eBay told me to pack the mobo in it's box because a delivery courier would bring me another motherboard and take the old one. I don't know how much time it's going to take though.

 

[eidairaman1]

UPDATE: new RAM arrived but didn't fix the issue. The seller in eBay told me to pack the mobo in it's box because a delivery courier would bring me another motherboard and take the old one. I don't know how much time it's going to take though.

Just be glad they ain't fighting you on it.

 

[NdMk2o1o]

UPDATE: new RAM arrived but didn't fix the issue. The seller in eBay told me to pack the mobo in it's box because a delivery courier would bring me another motherboard and take the old one. I don't know how much time it's going to take though.

Shouldnt take more than a couple of days then? they bring new mobo and take old one. Hopefully it is that and you'll be up and running in a few days

 

[FerK]

Shouldnt take more than a couple of days then? they bring new mobo and take old one. Hopefully it is that and you'll be up and running in a few days

Hopefully. In theory it should be that, it's the only part alongside the CPU that I didn't change. And I don't know if the CPU could cause such issues, it seems more likely to be the motherboard. But I won't know until I test it. Now I have to return one of the RAM sticks, initially I only wanted 4GB but then since I had to buy another one for the test I considered trying to mix them up, but I didn't look at the voltage, it's different and it might be harder to make them work together.

 

[NdMk2o1o]

What voltages are they? 1.2v/1.35v? and speeds?

 

[FerK]

What voltages are they? 1.2v/1.35v? and speeds?

The first one I bought is 2666mhz, CL16 and 1.2v. The second one is 3000mhz, CL15 (I think) and 1.35v. For what I see my CPU only supports up to 2666mhz.

edit: price was actually lower for the 3000 kit, so that's a non-issue.
edit2: This one and this is the other.

 

[krusha03]

I had a similar issue with an Intel CPU I got second hand. Windows would boot but it would freeze. In Linux the SATA drives would not be visible. Since most of the I/O is on the CPU anyway I think it's more likely that your CPU is the issue than your MB

 

[FerK]

I had a similar issue with an Intel CPU I got second hand. Windows would boot but it would freeze. In Linux the SATA drives would not be visible. Since most of the I/O is on the CPU anyway I think it's more likely that your CPU is the issue than your MB

Thanks for sharing your experience. Hopefully it's not the cpu, I would have made a mess buying and returning things for nothing

 

[NdMk2o1o]

The first one I bought is 2666mhz, CL16 and 1.2v. The second one is 3000mhz, CL15 (I think) and 1.35v. For what I see my CPU only supports up to 2666mhz.

edit: price was actually lower for the 3000 kit, so that's a non-issue.
edit2: This one and this is the other.

Maybe try setting both at 3000 c16/17 with 1.35v and see how you get on. 1.35v is fine for both sticks, if no joy try 2933 then 2800 etc though I think you should be able to use both sticks it's just finding a setting they both work together at.

 

[FerK]

UPDATE: new motherboard arrived early this morning. I have now installed Windows and currently writing this from the Athlon 200GE. I will keep making tests but I think it's safe to say that the old mobo was defective.

Maybe try setting both at 3000 c16/17 with 1.35v and see how you get on. 1.35v is fine for both sticks, if no joy try 2933 then 2800 etc though I think you should be able to use both sticks it's just finding a setting they both work together at.

I put them together and they automatically set the speed to 2133mhz. I have changed it to 2666 mhz (apparently this CPU doesn't support higher speeds, at least when I tested the 3000 ram and loaded XMP, the speed was set to 2666) and timings in 'auto' and this is how it has configured itself. It isn't that bad right? Perhaps I can tighten the timings a bit but I don't think that I'm going to experience that much of an improvement with this cpu and not too heavy workloads. What I don't know is what voltage they're using, I'll have a look in the BIOS. I still have to test stability with both RAMS, what's the best program for it? Prime95?

 

[NdMk2o1o]

Yup as I thought from the start, happy days.