New HDD, HD Tune shows warning in reallocated sectors but no error in scan

[z1tu]

You say you bought it retail then just take it back to them for exchange that who your contract for the warranty is with it's only after the obligatory 12 months warraty period that you should have to deal directly with seagate

Yep, I'm already in contact with the retailer.

 

[z1tu]

UPDATE : Ok so it seems I have 2 options with the retailer : either I send it back on claims that it's defective and they will take a look at it and if it's not working within parameters(which it is) they will send a new one, or I return it without reason and pay a return fee which is roughly a third of the HDD's price. Basically with that money on top I could have bought the 3TB version instead.

EDIT : I might just take @Sasqui 's advice and hope it fails soon

 

[ne6togadno]

UPDATE : Ok so it seems I have 2 options with the retailer : either I send it back on claims that it's defective and they will take a look at it and if it's not working within parameters(which it is) they will send a new one, or I return it without reason and pay a return fee which is roughly a third of the HDD's price. Basically with that money on top I could have bought the 3TB version instead.

EDIT : I might just take @Sasqui 's advice and hope it fails soon

make sure you dont exceed workload rate limit or they wont accept warranty

 

[z1tu]

make sure you dont exceed workload rate limit or they wont accept warranty

So 55 Tb worth of data within a year, how much would it take anyway?

 

[Jetster]

That is normal for Seagate in HDtune. As long as Crystal Disk shows green and Seagates software shows go then you have nothing to worry about. Its a Seagate thing

 

[z1tu]

That is normal for Seagate in HDtune. As long as Crystal Disk shows green and Seagates software shows go then you have nothing to worry about. Its a Seagate thing

Crystal Disk shows the same as HD Tune, a warning at the reallocated sector count with the same values.

 

[Jetster]

Then test it with Seagates software. Its just a warning not a failure

 

[z1tu]

Then test it with Seagates software. Its just a warning not a failure

I've done all the tests with SeaTools(mentioned in earlier posts) and they're all ok but as most people on here said, this could more likely mean a failure sooner than an hdd without that warning. I mean, my previous hdd's never had this and they didn't fail either, heck, the one I have now doesn't have any warnings and it's almost 4 years older than this one.

 

[ne6togadno]

So 55 Tb worth of data within a year, how much would it take anyway?

dependes on how fast data will be writen but if 1gb data takes 5min to write, cicled 24/7 will take about 191days.

 

[z1tu]

dependes on how fast data will be writen but if 1gb data takes 5min to write, cicled 24/7 will take about 191days.

Thanks, any idea how much it would take to break it?

 

[ne6togadno]

Thanks, any idea how much it would take to break it?

hmmmm
let me check my crystal ball

 

[Jetster]

I've done all the tests with SeaTools(mentioned in earlier posts) and they're all ok but as most people on here said, this could more likely mean a failure sooner than an hdd without that warning. I mean, my previous hdd's never had this and they didn't fail either, heck, the one I have now doesn't have any warnings and it's almost 4 years older than this one.

I'm just saying Ive seen this with Seagate and it had no effect on the life of the drive. Seagate will determine is an RMA is appropriate so that's all you can do.

 

[z1tu]

I'm just saying Ive seen this with Seagate and it had no effect on the life of the drive. Seagate will determine is an RMA is appropriate so that's all you can do.

So, I've done some testing and I think the drive is dying each time it tries to write something. First, I wasn't able to clone my other harddrive onto this new one, it gives me errors saying it can't write to sector x at one point, I know this isn't an issue with the other drive because I've tested it and it doesn't have any reallocated sectors and gives no errors. Second, after each write test with hd tune, it reports more and more reallocated sectors (I've taken some screenshots yesterday but I'm at work now, will upload when I get home). Still SeaTools says the drive is ok even though it clearly has issues with writing. Should I just keep testing it until it crashes or is this enough proof?

 

[ne6togadno]

So, I've done some testing and I think the drive is dying each time it tries to write something. First, I wasn't able to clone my other harddrive onto this new one, it gives me errors saying it can't write to sector x at one point, I know this isn't an issue with the other drive because I've tested it and it doesn't have any reallocated sectors and gives no errors. Second, after each write test with hd tune, it reports more and more reallocated sectors (I've taken some screenshots yesterday but I'm at work now, will upload when I get home). Still SeaTools says the drive is ok even though it clearly has issues with writing. Should I just keep testing it until it crashes or is this enough proof?

i say keep testing till dirve fail on seatools. if reallocated sectors gorw so fast it should reach acceptable limits soon.

 

[z1tu]

i say keep testing till dirve fial on seatools. if reallocated sectors gorw so fast it should reach acceptable limits soon.

I don't know exactly how many sectors a 2TB hdd has, I'm assuming much more than the 19k it had reallocated at the beginning. Right now it was at about 20 something k, it grows with about a few hundred each time. I tried just copying a large folder(battlefield 4), but it just stops at one point and doesn't give any errors, it just copies until one point and then the copy window disappears as if it was done.

 

[ne6togadno]

I don't know exactly how many sectors a 2TB hdd has, I'm assuming much more than the 19k it had reallocated at the beginning. Right now it was at about 20 something k, it grows with about a few hundred each time. I tried just copying a large folder(battlefield 4), but it just stops at one point and doesn't give any errors, it just copies until one point and then the copy window disappears as if it was done.

hm then you can try to clame warranty with reason that you cant copy files on drive. seatools mark drive as ok but you cant copy anything on it.
this isnt normal performance for hdd.

 

[z1tu]

hm then you can try to clame warranty with reason that you cant copy files on drive. seatools mark drive as ok but you cant copy anything on it.
this isnt normal performance for hdd.

For folder for example, it copies maybe a part or an entire folder(depending on size), but I definitely can't clone another drive (700 gb) because it gives an error. Does Seagate have any cloning software? Maybe if I try to clone with one of their tools and it gives an error, I can use that?

 

[ne6togadno]

For folder for example, it copies maybe a part or an entire folder(depending on size), but I definitely can't clone another drive (700 gb) because it gives an error. Does Seagate have any cloning software?

check their site. i havent used clone software fom drive manufacturers so far.

Maybe if I try to clone with one of their tools and it gives an error, I can use that?

make screenshots on error msg and ask in their support forum. they will adivce you what to do

 

[FordGT90Concept]

I don't know exactly how many sectors a 2TB hdd has, I'm assuming much more than the 19k it had reallocated at the beginning. Right now it was at about 20 something k, it grows with about a few hundred each time. I tried just copying a large folder(battlefield 4), but it just stops at one point and doesn't give any errors, it just copies until one point and then the copy window disappears as if it was done.

They usually have 512 KB per sector so 2,000,000,000/512 = 3,906,250 sectors. I could be wrong though (might be thinking clusters).

Have you checked with SeaTools again? It may have gone beyond the threshold.

 

[z1tu]

check their site. i havent used clone software fom drive manufacturers so far.

make screenshots on error msg and ask in their support forum. they will adivce you what to do

I tried cloning with Acronis True Image 2014 Premium but it required a restart into a WinPE environment(I think that's what it was, I might be wrong) because it looked like when you install windows for the first time. So I can't take a screenshot unless they accept photos taken with camera?

Have you checked with SeaTools again? It may have gone beyond the threshold.

I have, it passed the tests.

 

[ne6togadno]

they have something called freedisk wizzard. check it out
http://www.seagate.com/gb/en/internal-hard-drives/desktop-hard-drives/desktop-hdd/

 

[z1tu]

they have something called freedisk wizzard. check it out
http://www.seagate.com/gb/en/internal-hard-drives/desktop-hard-drives/desktop-hdd/

Nice, will try this out, thanks!

Lol it says "powered by Acronis" in the installer and it's prompting me to uninstall Acronis True Image

Edit : Ok so this is just Acronis True Image with the Seagate logo on it , it has the same buttons and options, same interface!

Update 1: It's still going, right now it's saying 21 hours remaining but it also said 1 day and 15 hours a few moments ago. Still no errors

Update 2: It's almost done, I can't understand why it didn't work with neither macrium nor acronis

 

[z1tu]

Update 3 : Ok, so I got an 3 errors right at the very end of the clone process out of which 2 were the same error. This took 4 hours and some change.
First one, I pressed Ignore

And the second one which appeared twice after hitting Ignore

After this, the computer shut down and I booted up again. The drive was unpartitioned and Seagate Discwizard didn't show anything about the errors in the logs, just that it had started the cloning process but nothing after that...
Now this image was from last night after all the write tests

And this one is from now, after the failed cloning attempt

Seatools is still passing all the tests but as you can see, this HDD started from aroun 19k reallocated sectors and now it's up to 37752. Do you think these screenshots will be ok to convince Seagate I need a new HDD?

 

[Ferrum Master]

it depends on the retailer... for me always any smart yellow HDD is replacable under warranty immediately... otherwise you have also buyers protection organizations that are itching nails to sue someone

Plan B. Wrap it in towel and hammer it while running...

 

[z1tu]

it depends on the retailer... for me always any smart yellow HDD is replacable under warranty immediately... otherwise you have also buyers protection organizations that are itching nails to sue someone

Plan B. Wrap it in towel and hammer it while running...

Plan B sounds like it would work on people too.