New ISP equipment causes low upload speed!

[Shou Miko]

My ISP contacted me on the 11th of August to get their old fiber equipment changed out to a new Nokia G-041G-P which was fine by me because I manage a 1000/1000Mbps connection on another ISP using the same Nokia G-041G-P without issues so I thought no issue from my side.

But ever since the 19th of August 2021 where I got the Nokia G-041G-P box installed my upload has been terrible on a 1000/1000Mbps line, upload has gone down to 210Mbps and trying without my Asus RT-AC88U and with a TP-Link Deco M5 it's the same story in the speedtest app.

Upload speed reaches all the way up to 210Mbps and stops like an electron lock and if I plug my computer directly into the Nokia G-041G-P I can reach I can reach 256Mbps.

Here are a couple of tests and it doesn't matter what time of the day upload is the same.

Connected to my Asus RT-AC88U using Merlin firmware using the same Cat 7 shielded cables:


Directly connected to Nokia G-041G-P using shielded Cat 7



But the moment when I change to a server on my ISP's network I can do 893.8/899.4Mbps without hiccups which smells fishy to me and I wonder if it's possible for a ISP to limit a users upload speed outside their own network or could it just a bad node in their network that after the new equipment is routing me a new way and causes really bad upload?

Because before they changed their equipment on the same setup I was doing about over 800Mbps up and down all hours of the day 24/7/365 and now I can barely reach 300Mbps outside their network.

 

[Ferd]

But the moment when I change to a server on my ISP's network I can do 893.8/899.4Mbps without hiccups

So the hardware is fine , yeah I guess you need to reach out to them

 

[Audioave10]

The only company's respected less than ISP's are the (insert latest scumbag company here).

 

[eidairaman1]

Is this ftth (ont) or fttn?

 

[newtekie1]

But the moment when I change to a server on my ISP's network I can do 893.8/899.4Mbps without hiccups which smells fishy to me and I wonder if it's possible for a ISP to limit a users upload speed outside their own network or could it just a bad node in their network that after the new equipment is routing me a new way and causes really bad upload?

There are plenty of reasons this can happen. Reach out to the ISP and see what they have to say.

 

[Shou Miko]

I have already been in contact with my ISP that's like 3 weeks ago they still cannot explain what's going on, they said maybe just my routing to the internet changed but if so why is it worse after their new equipment?

Is this ftth (ont) or fttn?

About 2 days ago I got a new email that they now checked to make sure that ONT reads the correct speed policy.


They also asked what router, cables and computer I am using so I listed everything even tried using a TP-Link Deco M5 it's the same story everything that's not on my ISP's network is capped at 210Mbps.

So the hardware is fine , yeah I guess you need to reach out to them

They actually assigned a specific person to my case which is nice really he is in technical support, and he said it could also be the Nokia G-041G-P box that could have been setup wrong or something.

Because if my ISP changes the way every customer is going out to the internet it should not only leave me with upload speed problems but every one or a bunch of users if we hit the same "node" and it's faulty or is bad.

 

[Space Lynx]

I have already been in contact with my ISP that's like 3 weeks ago they still cannot explain what's going on, they said maybe just my routing to the internet changed but if so why is it worse after their new equipment?



About 2 days ago I got a new email that they now checked to make sure that ONT reads the correct speed policy.


They also asked what router, cables and computer I am using so I listed everything even tried using a TP-Link Deco M5 it's the same story everything that's not on my ISP's network is capped at 210Mbps.



They actually assigned a specific person to my case which is nice really he is in technical support, and he said it could also be the Nokia G-041G-P box that could have been setup wrong or something.

Because if my ISP changes the way every customer is going out to the internet it should not only leave me with upload speed problems but every one or a bunch of users if we hit the same "node" and it's faulty or is bad.

have you tried changing your DNS server? quad9 or 1.1.1.1 or even google's 8.8.8.8? then reboot, re-test speeds?

internet is weird sometimes, it probably won't fix your problem, but hey you never know

 

[Shou Miko]

have you tried changing your DNS server? quad9 or 1.1.1.1 or even google's 8.8.8.8? then reboot, re-test speeds?

internet is weird sometimes, it probably won't fix your problem, but hey you never know

Not in my router no, but on my PC I am using 10.9.0.1 and 10.8.0.1.

 

[Ferd]

They actually assigned a specific person to my case which is nice really he is in technical support, and he said it could also be the Nokia G-041G-P box that could have been setup wrong or something.

So I assume they have remote access the box ? Perhaps they can fix it remotely, well what I actually meant by “hardware “ is that it’s still capable of high speeds given that you can do 800/800 on their severs , it’s now a settings/software problem ( I guess ) ,can you access the user interface? Maybe it’s a QOS setting that caps the upload at 250

 

[eidairaman1]

So I assume they have remote access the box ? Perhaps they can fix it remotely, well what I actually meant by “hardware “ is that it’s still capable of high speeds given that you can do 800/800 on their severs , it’s now a settings/software problem ( I guess ) ,can you access the user interface? Maybe it’s a QOS setting that caps the upload at 250

Fiber goes from the CO/ISP, and eventually arrives at a crossbox (fttn) or ont (ftth).

I presume from the ont to the modem there is an ethernet cord hooked in to a red port on the modem?

I have already been in contact with my ISP that's like 3 weeks ago they still cannot explain what's going on, they said maybe just my routing to the internet changed but if so why is it worse after their new equipment?



About 2 days ago I got a new email that they now checked to make sure that ONT reads the correct speed policy.


They also asked what router, cables and computer I am using so I listed everything even tried using a TP-Link Deco M5 it's the same story everything that's not on my ISP's network is capped at 210Mbps.



They actually assigned a specific person to my case which is nice really he is in technical support, and he said it could also be the Nokia G-041G-P box that could have been setup wrong or something.

Because if my ISP changes the way every customer is going out to the internet it should not only leave me with upload speed problems but every one or a bunch of users if we hit the same "node" and it's faulty or is bad.

 

[ixi]

If you can reach over 800Mb/s on isp server that means they do not shape you on their last (at your home) equipment. Looks like somewhere is overfilled line on isp side. Don't know if it is your ISP or different via your traffic goes out.

 

[eidairaman1]

It could be a profile problem, modem/ont configuration problem or faulty equipment. I would check ethernet lines and ensure they are no where near power wires because induction can affect them

If you can reach over 800Mb/s on isp server that means they do not shape you on their last (at your home) equipment. Looks like somewhere is overfilled line on isp side. Don't know if it is your ISP or different via your traffic goes out.

Fiber uses multiplexing.

 

[ixi]

It could be a profile problem, modem/ont configuration problem or faulty equipment. I would check ethernet lines and ensure they are no where near power wires because induction can affect them

I disagree with profile problem. If he would be shaped then to his ISP server he would see low upload too. He is not shaped on nokia end equipment.

Currently what I see if he sees low upload to all servers except his provider.

ISP link to other ISP is fulfilled.
Bad physical link somewhere in ISP side.

Example: optic link with 10G sfp. While traffic is under 4Gb/s everything is gucy and so on when traffic goes over 4Gb/s there are starting to rise rx errors. Or other kind of errors.

ISP router is bottleneck .

There is a chance that you're maybe shaped on their main router where your "real" IP subnet is routed. And maybe, but maybe their ISP speedtest server is on thr same subnet if so, the router doesnt shape ya .

Fiber uses multiplexing.

How would this affect traffic to isp server and other isp server?

 

[Shou Miko]

So I assume they have remote access the box ? Perhaps they can fix it remotely, well what I actually meant by “hardware “ is that it’s still capable of high speeds given that you can do 800/800 on their severs , it’s now a settings/software problem ( I guess ) ,can you access the user interface? Maybe it’s a QOS setting that caps the upload at 250

This box is the one that converts the fiber to coax and it's not accessible for the customer sadly.

It could be a profile problem, modem/ont configuration problem or faulty equipment. I would check ethernet lines and ensure they are no where near power wires because induction can affect them


Fiber uses multiplexing.

The box is mounted over the normal power table for the apartment and haven't been an issues in the +10years I been living in this apartment.

I am actually testing multiple with Speedtest when I test not single.

 

[Ferd]

This box is the one that converts the fiber to coax and it's not accessible for the customer sadly.

I see , my bad , I am not familiar with nokia equipment...uhhm can you try dslreports.com instead and share the results? I think isp is giving high priority to speedtest.net traffic and their own server’s traffic .
I don’t know how’s the situation in your country but generally the contract doesn’t guarantee the speed 24/7 it’s actually the maximum attainable rate , but it’s different from one country to another so you might check that out too because they can justify these speeds by that

 

[Shou Miko]

I see , my bad , I am not familiar with nokia equipment...uhhm can you try dslreports.com instead and share the results? I think isp is giving high priority to speedtest.net traffic and their own server’s traffic .
I don’t know how’s the situation in your country but generally the contract doesn’t guarantee the speed 24/7 it’s actually the maximum attainable rate , but it’s different from one country to another so you might check that out too because they can justify these speeds by that

I will check when I get home from work, here the ISP guarantee minimum 800/800Mbps before it was 900/900Mbps for 1000/1000Mbps.

As I stated before I always had about or over 800Mbps up and down so I don't complain.

My country is weird even CNN report things that every person in this country works for the government because of our high taxes well I am not in Russia

 

[delshay]

FTTC: "Fibre To The Cabinet" ...This is where the fibre is from the Telephone Exchange to a cabinet located in the street. Your internet connection is then pass over to the old copper wire.

FTTP: "Fibre To The Premises" ...This is mostly for businesses as it's very expensive to install. It is making it way to normal end user(s) but you most likely to see it first where there are large number of occupant's in a small area, ie large tower block with over 60+ of small apartments.

 

[Shou Miko]

@delshay the area I live in with apartment building are connected to a central I got this told by the cables guy who change my old equipment to the new Nokia G-41G-P.

 

[1freedude]

What is on your end of the coax? What converts coax to your network? It sounds like this is not communicating at full speed to ONT.

 

[Shou Miko]

What is on your end of the coax? What converts coax to your network? It sounds like this is not communicating at full speed to ONT.

COAX? I never said COAX, I use CAT7 from my Asus RT-AC88U to the Nokia G-041G-P which is a fiber box and has a fiber cables going into it.

 

[TheLostSwede]

COAX? I never said COAX, I use CAT7 from my Asus RT-AC88U to the Nokia G-041G-P which is a fiber box and has a fiber cables going into it.

This box is the one that converts the fiber to coax and it's not accessible for the customer sadly.



The box is mounted over the normal power table for the apartment and haven't been an issues in the +10years I been living in this apartment.

I am actually testing multiple with Speedtest when I test not single.

Actually, you did...
I just presumed you meant Ethernet...
However, in the US and some other countries, Coax is quite common for internet delivery, which I sadly have, as the local cable company bought out my ISP and replaced the Ethernet equipment with DOCSIS

I presume you've tried rebooting the Nokia box? Doesn't seem to be much "tech" in those boxes though, a fibre to Ethernet signal converter and a switch with a bit of VLAN smarts seems to be what most of them are.

 

[Shou Miko]

Actually, you did...

Haha, damn I had a long day, but I mean the fiber box is not accessible for customers sadly

But it's not COAX it's pure fiber damn I need to relax since I am off work

Here are a couple of photos of the Nokia box

 

[TheLostSwede]

Haha, damn I had a long day, but I mean the fiber box is not accessible for customers sadly

But it's not COAX it's pure fiber damn I need to relax since I am off work

Here are a couple of photos of the Nokia box

View attachment 215984View attachment 215990

Did you try a different LAN port? Depending on your service provider, one of the ports tend to be reserved for IPTV type services and shouldn't be used for internet access.

 

[Shou Miko]

Did you try a different LAN port? Depending on your service provider, one of the ports tend to be reserved for IPTV type services and shouldn't be used for internet access.

There is only LAN1 avaliable from my ISP that's what they told me.

 

[eidairaman1]

FTTC: "Fibre To The Cabinet" ...This is where the fibre is from the Telephone Exchange to a cabinet located in the street. Your internet connection is then pass over to the old copper wire.

FTTP: "Fibre To The Premises" ...This is mostly for businesses as it's very expensive to install. It is making it way to normal end user(s) but you most likely to see it first where there are large number of occupant's in a small area, ie large tower block with over 60+ of small apartments.

FTTC is FTTN, FTTP is FTTH