New ISP equipment causes low upload speed!

[Shou Miko]

I spoke with my ISP yesterday and it turns out I am not the only customer having this issue so this was kinda nice they figured this out.

The owner company of the fibre now refuses to do anything more and setup a payment wall because they have changed things which mess thing up for the consumer and they don't even care now that I can only do like 200-210Mbps to their server on speedtest.

But it also turns out after the change of equipment the main place where my internet routes to have changes, the normal location was like 71,5km away now 300-400km which makes issues for some users

Maybe it's time to changes ISP and cough up more money to get one that I know somewhere else can deliever 1000/1000Mbit without issues or try some other because I won't change to the company that owns the fibre cables they want £46/€54/64USB a month just for 500/500Mbit which is like £6/€7/8USD more then what others want for 1000/1000Mbit which is just too overpriced because I know I get their wifi package with 2 Nokia Beacon and anti-virus but I don't need all this because I am not the regular customer I got my own things even the Nokia Beacon is tempting if it's the WiFi 6 model: https://www.nokia.com/shop/home-wifi/nokia-wifi-beacon-6/

But I do not need 2 because my current apartment is only 52 m2 but when I move to another apartment I could properly use it.

 

[Ferd]

I spoke with my ISP yesterday and it turns out I am not the only customer having this issue so this was kinda nice they figured this out.

The owner company of the fibre now refuses to do anything more and setup a payment wall because they have changed things which mess thing up for the consumer and they don't even care now that I can only do like 200-210Mbps to their server on speedtest.

But it also turns out after the change of equipment the main place where my internet routes to have changes, the normal location was like 71,5km away now 300-400km which makes issues for some users

Maybe it's time to changes ISP and cough up more money to get one that I know somewhere else can deliever 1000/1000Mbit without issues or try some other because I won't change to the company that owns the fibre cables they want £46/€54/64USB a month just for 500/500Mbit which is like £6/€7/8USD more then what others want for 1000/1000Mbit which is just too overpriced because I know I get their wifi package with 2 Nokia Beacon and anti-virus but I don't need all this because I am not the regular customer I got my own things even the Nokia Beacon is tempting if it's the WiFi 6 model: https://www.nokia.com/shop/home-wifi/nokia-wifi-beacon-6/

But I do not need 2 because my current apartment is only 52 m2 but when I move to another apartment I could properly use it.

Sad how it ended ! I wonder what the other customers will do ? You have mentioned before that in your country they have to meet a minimum up/down speed , so are they fulfilling that ? Cz if not then they’re breaking the law .
54€ where i live can only get you 100down/10~50 up lol

 

[Shou Miko]

Sad how it ended ! I wonder what the other customers will do ? You have mentioned before that in your country they have to meet a minimum up/down speed , so are they fulfilling that ? Cz if not then they’re breaking the law .
54€ where i live can only get you 100down/10~50 up lol

Well my current ISP put me on a list with other of their customers facing the same issue because but currently ETA for fixing this issue is unknown.

Sadly I do not know anyone else with the same ISP as me in my city so I can't test some where else.

100Mbps up and down ain't enough for the things I do with server too so that's out of the question.

So I am going into thinking if I should got go to the company that owns the fibre and pay for their 500Mbps and ask them to remove their surfsafe thing since I don't need it even I won't get a discount.

 

[Ferd]

Well my current ISP put me on a list with other of their customers facing the same issue because but currently ETA for fixing this issue is unknown.

Sadly I do not know anyone else with the same ISP as me in my city so I can't test some where else.

100Mbps up and down ain't enough for the things I do with server too so that's out of the question.

So I am going into thinking if I should got go to the company that owns the fibre and pay for their 500Mbps and ask them to remove their surfsafe thing since I don't need it even I won't get a discount.

I think going for something reliable is the priority here , since you need it for running a sever , imo they’re all the same , the difference always tends to be on the customer support side

 

[Shou Miko]

I think going for something reliable is the priority here , since you need it for running a sever , imo they’re all the same , the difference always tends to be on the customer support side

No not really, they also have different sites and nodes from ISP to ISP where your connect gets routed to connect to the internet.

 

[Shou Miko]

Plus my plex server is not avaliable to everyone only selected people which a 200Mbps upload is fine for but if I want to play a online game like a FPS shooter the 500/500Mbps at least will be nice to have.

 

[Ferd]

No not really, they also have different sites and nodes from ISP to ISP where your connect gets routed to connect to the internet.

Oh well , different country, different situation, it’s a good thing that they have independent hardware where you live , more options for you

 

[Zareek]

Wow, 500/500 at only $64/month. I currently pay $85/month for 400/20. The only alternative ISP choice would be 7-15/1 DSL for $40/month.

 

[ixi]

Plus my plex server is not avaliable to everyone only selected people which a 200Mbps upload is fine for but if I want to play a online game like a FPS shooter the 500/500Mbps at least will be nice to have.

Why you need 500Mb/s for online shooter???

 

[Shou Miko]

Why you need 500Mb/s for online shooter???

You need overhead plus when I download games and more I don't want to wait. Do you want to wait? I don't.

 

[TheLostSwede]

they want £46/€54/64USB a month

They charge a 64GB USB drive a mont? Seems cheap to me

Some of us can only dream of those kind of speeds, stuck with a cable company and DOCSIS, which is unlikely to ever offer fast upload speeds.

 

[ixi]

You need overhead plus when I download games and more I don't want to wait. Do you want to wait? I don't.

We can play games without hikups with 1-2Mb/s. GTA V online uses 2-4Mb/s don't know any other game who eats more. Downloading fast is cool, ye.

 

[Shou Miko]

They charge a 64GB USB drive a mont? Seems cheap to me

Some of us can only dream of those kind of speeds, stuck with a cable company and DOCSIS, which is unlikely to ever offer fast upload speeds.

That's USD been tired the last couple of days.

Here we can get DOCSIS 3.1 we was like the first in europe with that but the speeds are not always great on COAX even they should be able to go 1000/100Mbps that's what most companies sell here.

But I have had access to fiber like over 10 years had it on off in the beginning I only had 20/20Mbps.

We can play games without hikups with 1-2Mb/s. GTA V online uses 2-4Mb/s don't know any other game who eats more. Downloading fast is cool, ye.

You need QoS to make it work better because let some one download 100GB while you are gaming and your ms should go up and fps should also go down

I don't mind paying for a internet service, but there are limitation to what I am willing to pay for what I am getting.

 

[ixi]

But I have had access to fiber like over 10 years had it on off in the beginning I only had 20/20Mbps

You need QoS to make it work better because let some one download 100GB while you are gaming and your ms should go up and fps should also go down

I don't mind paying for a internet service, but there are limitation to what I am willing to pay for what I am getting.

Internet connection does not interviene with fps. Use QoS on 5 Mb/s line . Leave for your self 4 and 1 Mb/s for other. That is an achievement.

I do remeber the days with 128Kb/s download and 56Kb/s uploas. After some time 7Mb/s line with PtP , ahh the great memories.

If someone is downloading shape them on router .

 

[Shou Miko]

Internet connection does not interviene with fps. Use QoS on 5 Mb/s line . Leave for your self 4 and 1 Mb/s for other. That is an achievement.

I do remeber the days with 128Kb/s download and 56Kb/s uploas. After some time 7Mb/s line with PtP , ahh the great memories.

If someone is downloading shape them on router .

This really depend on the game, I am an old CS player not top level more mainstream and I could clearly see the latency go up and the game lag when some one started a yt, streaming or a large download.

I also hosted my own CS server back in the day with TeamSpeak servers.

 

[eidairaman1]

Well my current ISP put me on a list with other of their customers facing the same issue because but currently ETA for fixing this issue is unknown.

Sadly I do not know anyone else with the same ISP as me in my city so I can't test some where else.

100Mbps up and down ain't enough for the things I do with server too so that's out of the question.

So I am going into thinking if I should got go to the company that owns the fibre and pay for their 500Mbps and ask them to remove their surfsafe thing since I don't need it even I won't get a discount.

Isnt there a FCC/FTC/BBB you can report the isp to?

Idk if attenuation occurs on LSBB

 

[Shou Miko]

Isnt there a FCC/FTC/BBB you can report the isp to?

Idk if attenuation occurs on LSBB

Not really sure, because my current isp is renting the fibre companies cables

 

[ixi]

This really depend on the game, I am an old CS player not top level more mainstream and I could clearly see the latency go up and the game lag when some one started a yt, streaming or a large download.

I also hosted my own CS server back in the day with TeamSpeak servers.

Spike, packet loss could happen because of full bandwidth, ye. But internet does not impact your fps.

 

[Shou Miko]

Spike, packet loss could happen because of full bandwidth, ye. But internet does not impact your fps.

Are you 100% sure about that?

Because Alex from TechFlow actually shows this off in this review of the Asus Gaming router

 

[ixi]

Are you 100% sure about that?

Because Alex from TechFlow actually shows this off in this review of the Asus Gaming router

Of course. Tell me, how "bad" internet bandwidth can impact your ssd, gpu, cpu, ram performance?

 

[Shou Miko]

Of course. Tell me, how "bad" internet bandwidth can impact your ssd, gpu, cpu, ram performance?

If you are running single player you won't feel a thing when other uses all the bandwidth but when you are gaming a high fps shooter or mmorpg game you can and will feel it because they do require internet and you will some stages get lower fps then one your connection is free.

Serious when I gamed Battlefield V almost every evening and I had a stream and download running I could feel it on my gameplay and back then I was on a AMD Ryzen 9 3900X and now I am on a Intel Core i7-11700K.

A good way to compensate for issues doing online gaming is to use QoS (Quality of Service) so there is internet for everything.

But this is side tracking my topic here.

I am still in a thinking box about if I would wait for my ISP to finish up their testing and I provided them with 78 IP's that runs out to where I almost test and also the speedtest server from UK Dedicated Servers that is the main one I use to test with because I know it can provide the speed I had.

Nice almost 46Mbps more upload then usual

 

[ShiBDiB]

Holy first world problems.. You're getting some serious placebo effect if you think you're seeing internet issues while gaming at those speeds.

 

[Shou Miko]

Hmmm I'd be checking the cable between you ONT and router I had a very similar problem as you turns out the cable was a dud on download speed were fine on uploads speed was neffed on a 2000/2000 Mbps connection when I looked at the cables the one between the ont and router was so hot it nearly burnt my finger turned out after further investigation by a mate who owns a networking company ran some tests on it for me said two of the 4 twisted pairs on the upload side were damaged and shorting this was a cable that came with ISP gear replaced the cable and ho all is running as it should be

speeds before cable change were 2056Mps down and o.4 ~ 3.5Mbps up
after cable change 2089Mbps down and 1980Mbps up

My cat 7 cables are cold, the Nokia GPON is cold even the power adapter for it.

The only warm device in my link is my Asus RT AC88U Router it's always like this on my desk.

those speeds tho... holy first world problems

Would you buy for your dream car and get a old 90's car that's like non you ever dreamt of? I won't this is not a first world problem it's about I get what I pay for.

I guess some people don't want what they pay for

 

[Athlonite]

If your current ISP want to be twats then vote with you wallet and move to another ISP who aren't such a bag of dicks

 

[ShiBDiB]

Would you buy for your dream car and get a old 90's car that's like non you ever dreamt of? I won't this is not a first world problem it's about I get what I pay for.

I guess some people don't want what they pay for

I'm just saying the perceived issues when it comes to gaming aren't there. If you're not happy with the service the ISP is providing than switch providers. No one here can help if the ISP themselves are the issue.