New PSU fan noise problem

[Bomby569]

I'm not a usual at building PC's, but i did one and it works. Posted at first try and everything.

Now there was this noise of a fan that was insanely loud and anoying, a brrrrr brrrr brrrr. And it didn't seem to go away. I unplugged case fans to see where it was coming, gpu was 0db, cpu fan i swapped it for a case fan, all normal. It was the brand new PSU.
I was about to kill someone because unpluggin the all thing after cable managment was heartbreaking. But all of the sudden it stopped. I mounted everything yesterday, so this is day 2. Can this thing came back? i have 14 days to return this thing no questions asked (i'm in EU) or i have to go trough RMA. Any advise, is it possible it was just a "new car smell thing" and its good.

help

 

[plastiscɧ]

hi,

this sounds like an imbalance in the (ball) bearing that has now manifested itself through grinding.
Since you are in the EU, you go to the dealer with a receipt and demand a repair. if 2 repairs are unsuccessful, you have the right to change.

good luck! an be glad it is a new one and not 1,8 yreas old

 

[FreedomEclipse]

Return it to the retailer for a replacement. Dont as for a repair as a repair would leave you without a PSU for a month.

Retailer should cover a 1:1 replacement since the whole build is less than a week old and you should be covered from any manufacturing defects.

Retailer should send you a replacement PSU and they will deal with the RMA in their own time.

 

[plastiscɧ]

Return it to the retailer for a replacement. Dont as for a repair as a repair would leave you without a PSU for a month.

Retailer should cover a 1:1 replacement since the whole build is less than a week old and you should be covered from any manufacturing defects.

Retailer should send you a replacement PSU and they will deal with the RMA in their own time.

the retailer has the right to repair two times before a replacement! in most cases he will send it to the manufacturer. IF the retailer is cool and/or the PSU has not that value the retailer could replace instead immediately. this is not a mandatory behavour regarding the juris procedure.

 

[xtreemchaos]

here in the UK thay would swap it like for like within 30 days of buying and if thay didnt have one in stock thay may offer a free upgrade to keep the customer happy.

 

[FreedomEclipse]

Then send the PSU back to retailer for a full refund then buy brand new one either from the same retailer or a different one.

Here in the UK we have a grace period of two weeks where we can return things that arent fit for purpose or arent 100% satisfied with. We are also covered by a 1 year retailers warranty and they will send a 1:1 replacement if something breaks and we're still within that 1year warranty period.

The only time we have to wait is:

1. If they dont have stock of that particular item to send you.

2. If youre out of retailers warranty which means they will need to RMA because youre now under manufacturers warranty and they tend to take around a month to get a replacement back to you.

 

[plastiscɧ]

here in the UK thay would swap it like for like within 30 days of buying and if thay didnt have one in stock thay may offer a free upgrade to keep the customer happy.

this is absolutely ideal! but the op did not mention where he in EU is located.
but the procedure is similar in all 27 countries.
and to be fair; the english and the american are much more customer oriented than the other nations tho.
service is an english word...

 

[xtreemchaos]

yes agreed, i learnt its allways good to keep the customer happy it pays back in the long run.

 

[plastiscɧ]

§§§

17.11.2020

On Friday, the EU executive presented its plans for improved consumer* protection announced as part of the Green Deal. At the top of the agenda: more information on the environmental impact of products and a right to repair.

The aim of the measures presented should be to enable consumers to play an "active role in the environmental and digital transformation," the Commission explained. In its agenda, it proposes actions in five priority areas: green change, digital change, effective enforcement of consumer rights, specific needs of certain consumer groups and international cooperation.

For the first priority area, the Commission announced that it will present a legislative proposal on product sustainability information next year. This should make it easier for consumers to better assess "green" advertising promises by companies and to make sustainable purchasing decisions based on information about the composition, durability or reparability of products. Initiatives announced for 2021 to strengthen the role of consumers in the transition to a green economy and sustainable product policies aim to create an "effective right to repair" in the EU. The Commission also wants to promote repairs and recyclable products through the revision of the Sale of Goods Directive, which it plans to implement in 2022.

According to a Eurobarometer study, 77 percent of EU citizens* would rather repair their appliances than replace them. Often this is not possible or only possible at great expense because products are designed in a repair-unfriendly way or manufacturers do not provide spare parts or repair information.

The priority measures announced in the agenda, which are to be implemented over the next five years, also include the revision of the directive on product safety with regard to digitalization or increased monitoring of the implementation of consumer law in the member states.

Existing EU law on consumer credit and the marketing of financial services is also to be adapted to the digital transformation. The Commission also announced that it would look into requirements for standards for baby products. A new action plan developed jointly with the Chinese government aims to increase the safety of products sold online.

Didier Reynders, EU justice commissioner, credits European consumers* with playing an important role in transforming the European economy. The new measures should "empower them to make sustainable choices," Reynders said.

BEUC, the umbrella organization of European consumer protection organizations, welcomed the agenda presented by the Commission. Ambitious implementation of the announced measures is necessary in view of the "enormous changes" consumers are facing "due to the digitalization of our societies and the consequences of climate change." Improved monitoring of the implementation of consumer law is also necessary.

 

[FreedomEclipse]

§§§

17.11.2020

On Friday, the EU executive presented its plans for improved consumer* protection announced as part of the Green Deal. At the top of the agenda: more information on the environmental impact of products and a right to repair.

The aim of the measures presented should be to enable consumers to play an "active role in the environmental and digital transformation," the Commission explained. In its agenda, it proposes actions in five priority areas: green change, digital change, effective enforcement of consumer rights, specific needs of certain consumer groups and international cooperation.

For the first priority area, the Commission announced that it will present a legislative proposal on product sustainability information next year. This should make it easier for consumers to better assess "green" advertising promises by companies and to make sustainable purchasing decisions based on information about the composition, durability or reparability of products. Initiatives announced for 2021 to strengthen the role of consumers in the transition to a green economy and sustainable product policies aim to create an "effective right to repair" in the EU. The Commission also wants to promote repairs and recyclable products through the revision of the Sale of Goods Directive, which it plans to implement in 2022.

According to a Eurobarometer study, 77 percent of EU citizens* would rather repair their appliances than replace them. Often this is not possible or only possible at great expense because products are designed in a repair-unfriendly way or manufacturers do not provide spare parts or repair information.

The priority measures announced in the agenda, which are to be implemented over the next five years, also include the revision of the directive on product safety with regard to digitalization or increased monitoring of the implementation of consumer law in the member states.

Existing EU law on consumer credit and the marketing of financial services is also to be adapted to the digital transformation. The Commission also announced that it would look into requirements for standards for baby products. A new action plan developed jointly with the Chinese government aims to increase the safety of products sold online.

Didier Reynders, EU justice commissioner, credits European consumers* with playing an important role in transforming the European economy. The new measures should "empower them to make sustainable choices," Reynders said.

BEUC, the umbrella organization of European consumer protection organizations, welcomed the agenda presented by the Commission. Ambitious implementation of the announced measures is necessary in view of the "enormous changes" consumers are facing "due to the digitalization of our societies and the consequences of climate change." Improved monitoring of the implementation of consumer law is also necessary.

Yeah. I dont think this applies to the OP

 

[Bomby569]

i bought online so i know i have the 14 days to return no questions asked, it's a EU law thing. More then that i don't know if i can just return it the same way after those 14 days, is that 30 days some EU law?

Out of the 14 days Like plastiscɧ said here there's the 30 days maximum time to fix it or give a new one, they can swap it, they don't have to give the money back. That's what i know.​

Anyway thanks for the replies.

 

[DeathtoGnomes]

Then send the PSU back to retailer for a full refund then buy brand new one

You can tell them you need a bigger or smaller one if they ask why you want a refund.

Out of the 14 days Like @plastiscɧ said here there's the 30 days maximum time to fix it or give a new one, they can swap it, they don't have to give the money back. That's what i know.

Get the full refund, what @plastiscɧ said is when doing an RMA.

 

[Bill_Bright]

I don't see how you can return it for "repair" when there does not appear to be anything wrong with it. If they fire it up and it works fine, they likely will just send it back to you as "NTF" (no trouble found).

If there is a 14 day, no questions asked, return policy, that is your avenue.

@Bomby569 - in the future, rather than unplugging your fan cables (and messing up your cable management), just simply gently touch the center hub of the fan for just a second. This will slow the rotation speed and that will alter any noise that fan is making. If the noise does not change, that fan is good. For PSU and other hard-to-reach fans, you can gently insert a wooden Popsicle/glue stick and momentarily press it on the fan hub.

 

[plastiscɧ]

i bought online so i know i have the 14 days to return no questions asked, it's a EU law thing. More then that i don't know if i can just return it the same way after those 14 days, is that 30 days some EU law?

Out of the 14 days Like plastiscɧ said here there's the 30 days maximum time to fix it or give a new one, they can swap it, they don't have to give the money back. That's what i know.​

Anyway thanks for the replies.

yes! 14 days to refuse the buying contract. thats right. but then dont be stupid and say something about the vent.
if you have done that already. you must go the other path

question; how much was the PSU? are u willing to tell us?

 

[Bomby569]

yes! 14 days to refuse the buying contract. thats right. but then dont be stupid and say something about the vent.
if you have done that already. you must go the other path

question; how much was the PSU? are u willing to tell us?

sure no prob. 96€ with a 20€ cashback, the one on my sig

 

[plastiscɧ]

then i am very optimistic you will get a fast replacement.

sure no prob. 96€ with a 20€ cashback, the one on my sig

the thing is: just for comparison..

my psu costed 450€ and has 10 years full warranty. the seller will just not make a change for nothing that could handled by the manufacturer just to make the customer another 400€ gift.
thats what i meant and wrote in #4 comment

good luck tho!