Only single ram channel works...

[Jaisunny]

lol, get some REAL RAM. Klevv? You got it on sale from Aliexpress?

Klevv is hynix and is highly rated on amazon

 

[AleXXX666]

Since Ryzen 1st gen CPUs are in high supply and low demand just grab one for testing and see if it changes anything. Yes? Dead CPU. No? Dead motherboard.

check the ram name...

 

[wNotyarD]

check the ram name...

You're missing the point incredibly hard. Gigabyte even has KLEVV models listed on the QVL for his motherboard (be it either B450 or B550), so even if his kit isn't listed the brand isn't an issue here.

 

[sneekypeet]

check the ram name...

Check your research. Klevv is sk hynix in house brand. Rather than sell the ics to other partners, they slap em on a pcb and sell them.

 

[Bill_Bright]

In the event the computer worked with two memory sticks bolted in using another CPU, it would condemn his 5600X memory controller.

In the event?

What about "in the event" a new pair of RAM sticks worked in this computer?

Or why not just say to get a new computer "in the event" this one is toast?

Another pair of brand new 2 x 8GB DDR4 can be had for under $40.

A new 2400G is $135.

DDR4 can be used in many more motherboards (both AMD or Intel) than the AMD 2400G. Therefore, if a new motherboard is needed anyway, the RAM could much more likely be sold, or even used on the OP's new board, if sticking with a DDR4 board.

Oh well. I guess when its someone else's money, who cares about economical sense?

 

[wNotyarD]

In the event?

What about "in the event" a new pair of RAM sticks worked in this computer?

Or why not just say to get a new computer "in the event" this one is toast?

Another pair of brand new 2 x 8GB DDR4 can be had for under $40.

A new 2400G is $135.

DDR4 can be used in many more motherboards (both AMD or Intel) than the AMD 2400G. Therefore, if a new motherboard is needed anyway, the RAM could much more likely be sold, or even used on the OP's new board, if sticking with a DDR4 board.

Oh well. I guess when its someone else's money, who cares about economical sense?

I agree, but op followed what people here told him earlier and ended up with an used 2400G that can't run on his motherboard due to its BIOS. I do understand the train of thought that got him testing another CPU though, it's just that people forgot about an AM4 limitation (and that's why I suggested an inexpensive Athlon).
Also, as op said both sticks could get the PC to boot when either was alone, it leads me to believe the issue is elsewhere (either the cpu or most probably the motherboard itself). You could argue that testing another motherboard directly would be more efficient and I'd agree again, but using a low cost CPU is cheaper, provided it is actually supported.

EDIT: correcting myself, I found the 3000G is not Zen 2. Still kept on Gigabyte's support list for any AM4 board, though.

 

[Bill_Bright]

I agree, but op followed what people here told him earlier

Not me. Not faye. Not AleXXX666.

but using a low cost CPU is cheaper, provided it is actually supported.

Not cheaper than low cost RAM and it is much more likely the RAM would be supported on many more motherboards.

But, water under the bridge now.

 

[Jaisunny]

I agree, but op followed what people here told him earlier and ended up with an used 2400G that can't run on his motherboard due to its BIOS. I do understand the train of thought that got him testing another CPU though, it's just that people forgot about an AM4 limitation (and that's why I suggested an inexpensive Athlon).
Also, as op said both sticks could get the PC to boot when either was alone, it leads me to believe the issue is elsewhere (either the cpu or most probably the motherboard itself). You could argue that testing another motherboard directly would be more efficient and I'd agree again, but using a low cost CPU is cheaper, provided it is actually supported.

EDIT: correcting myself, I found the 3000G is not Zen 2. Still kept on Gigabyte's support list for any AM4 board, though.

I could get a like for like mobo delivered tomorrow from amazon. And just return it if I have the same problem.

But, I did think the cpu route is best to go. Just to clarify, 3000g would work with the latest bios installed on my mobo?

 

[wNotyarD]

But, I did think the cpu route is best to go. Just to clarify, 3000g would work with the latest bios installed on my mobo?

It should, but can you actually clarify to us if your motherboard is B450 or B550? And also, at what bios version it is currently running (use the 5600X for that).
There's a catch with the 3000G, though: only the YD3000C6FHBOX/YD3000C6M2OFH/YD3000C6FHMPK (key here being FH) model is Picasso-based and supported. If it's a Raven Ridge (FB), no go.

@Bill_Bright I can completely understand yours and faye's reasoning, no bad blood at all. Equally, I can see reason in what BMD and Vya Domus brought to the discussion, CPU damage is possible although less likely. The unfortunate error here came from BMD saying to use any CPU. I may be mistaken, but I think that unless an AM4 board has a 32MB bios chip, support from Ryzen new and old isn't possible, not at the same time. If anything, let it be a lesson, and Jaisunny got a nice-looking Wraith Prism out of this mistake.
I can't accept AleXXX666's PoV, though. Refusing KLEVV is essentially denying SK Hynix itself, it's their own consumer-oriented brand.

 

[Colddecked]

So it boots if you use A1/A2 slots, but not Ax/Bx? And it boots when you try each stick individually?

You've tested enough, its the motherboard.

 

[Jaisunny]

So it boots if you use A1/A2 slots, but not Ax/Bx? And it boots when you try each stick individually?

You've tested enough, its the motherboard.

Correct

It should, but can you actually clarify to us if your motherboard is B450 or B550? And also, at what bios version it is currently running (use the 5600X for that).

B550 aorus elite v2
Revision 1.2
Latest bios

 

[sLowEnd]

Correct

I had the same issue waaay back in the day on one of Gigabyte's AM2+ boards. The only way I found around it was to get a different pair of RAM sticks. The board for whatever reason did not like the Mushkin RAM in dual channel I had initially gotten for it. It would boot with one stick, as well as both sticks in single channel, but not in dual channel.

 

[Jaisunny]

I had the same issue waaay back in the day on one of Gigabyte's AM2+ boards. The only way I found around it was to get a different pair of RAM sticks. The board for whatever reason did not like the Mushkin RAM in dual channel I had initially gotten for it. It would boot with one stick, as well as both sticks in single channel, but not in dual channel.

Was the ram listed as compatible via QVL? In my case, it's listed.

 

[ir_cow]

Check your research. Klevv is sk hynix in house brand. Rather than sell the ics to other partners, they slap em on a pcb and sell them.

Yep one of the brands that gets whole wafers from SK Hynix and packages it themselves. It bugs me that the ICs are never silkscreened though. It becomes a guessing game which revision it is.

 

[sLowEnd]

Was the ram listed as compatible via QVL? In my case, it's listed.

In my case it wasn't. But the pair of OCZ sticks afterward that did work wasn't listed either. (The QVL list was tiny and I couldn't find the exact SKUs, so I just shot in the dark)

 

[Jaisunny]

In my case it wasn't. But the pair of OCZ sticks afterward that did work wasn't listed either. (The QVL list was tiny and I couldn't find the exact SKUs, so I just shot in the dark)

Hmm.. I guess there's plenty of ram they don't test thats not on the QVL that works. But, as I say, in my case it's on there so, I will assume the ram is AOK

 

[maxfly]

The mb is the problem, your memory is fine. I should've clarified that in my 1st post but I was certain you were returning the mb.

 

[Bill_Bright]

Hmm.. I guess there's plenty of ram they don't test thats not on the QVL that works.

Sure. Always the case.

With CPUs, a motherboard only supports a limited number of Intel processors OR a limited number of AMD processors. So board makers can do thorough testing of CPUs.

But with RAM, motherboards supports dozens (100s?) of models of RAM made by dozens of makers. There is no way motherboard makers can test them all. So you don't have to buy listed RAM, but you should buy RAM with the same specs as listed RAM to ensure compatibility.

 

[ShiBDiB]

I don't understand how this got so off the rails.

As soon as you said each RAM stick works individually but not when both are plugged in tells me your MOBO is the issue and no BIOS updates are likely to fix it. Not sure why you bought another CPU.

Also people really need to stop hijacking help threads for side conversations.

 

[Jaisunny]

I don't understand how this got so off the rails.

As soon as you said each RAM stick works individually but not when both are plugged in tells me your MOBO is the issue and no BIOS updates are likely to fix it. Not sure why you bought another CPU.

Also people really need to stop hijacking help threads for side conversations.

Because if the dual channel is broke inside the cpu then both sticks in dual channel mode wouldn't work?

I guess this could happen even if there's no physical bent pins?

 

[ShiBDiB]

Because if the dual channel is broke inside the cpu then both sticks in dual channel mode wouldn't work?

I guess this could happen even if there's no physical bent pins?

The likelihood that the CPU was the issue but showed no other problems is much much much smaller than the mobo being the issue.

 

[Butanding1987]

I would reseat the CPU. Check for bent pins. Make sure cooler is not too tight. Unlikely there's a problem with the CPU. And even if the RAM kit is not in QVL, it should still work but with errors in mem tests.

 

[ShrimpBrime]

So, short story is.. I needed to build my son a system so had to use used parts (apart from ssd, ram, case) and I have run into a problem that I'm stuck in diagnosing.

Both my new and QVL confirmed ram sticks only work when ONE is in A1 or A2. The B channel does not work at all. I will get no display when I insert the second ram stick (in any combo).

I have tried to update bios, reset bios, removed cpu, inspected pins, loosen cpu fan, turned on xmp before and after cmos reset, boot system up with only 24 pin connected and ram. I've spent 2 days on it now so, probably done some other things but can't remember. My mind is boggled. Because parts are bought used, other than ram, it's difficult for me to determine what is the problem.

Specs:
Ryzen 5600x
Klevv 8gb 3600mhz (x2 sticks, same spec)
Gigabyte Aorus elite v2
Cv550 psu
Radeon 6650xt

Hi! I'd like to share a recent experience but on a different platform, the boards and processors I tested with and also the conclusion.

13700K
Moved from Ddr4 MSI Z690-A to Asus B660-G ddr5 with external clock gen.

No post. Lost dual channel, only can use A1 for first post. 1 hour Fkn with it. Finally 2 sticks channel A1 and B1 only. Bad OC and major loss of alstability.

Removed 13700K and tested the board with a 12400F on the B660-G. All channels and board slots operational. Ok!

Back in with the 13700K, no dice. DDr5 memory controller on my cpu is TOAST! DDR4 works fine in the MSI board OC and everything.

I have a bad cpu on my hands. Boards are fine.

You need For Sure, to test with another processor. Doesn't matter, there's no other way to test your gear.

As always, Good Luck and Have Fun!!

Edit: PS. I Have 2x B660-G boards, both the same symptoms. Cpu is bad for sure.

 

[Bones]

Can say the same as above, I do have a chip that had a bad IMC and it only had single channel itself - Namely the chip I did my 1M PI run with that topped 8.3Ghz (FX-8320).
That was one thing about it that happened and at one point dual channel even started working again but that was short-lived, it went out again and never came back.

All that happening BEFORE I ever tried clocking it up hard for any reason, happening during it's time as a daily driver chip.

It's true the possibility of it being a board problem is far more likely but CPU's can lose a channel too and ATM I also have an FX-8310 with the same problem.

Yes - No bent pins or anything with either chip, 100% pure failure of the silicon itself.

 

[swin6er]

Have you considered just putting up with one RAM channel? Especially if it's not your primary PC, and you get the performance you need.

I have the same issue with an intel B660 motherboard, and running a i3 12100F with a single 16GB stick with a RX 5700. Still works fine in games with that combo.

Single channel memory loses performance but not exactly sinful!