I just purchased a brand new Dell XPS 9520 with an Intel Core i9, 64GB RAM and 2TB SSD. Unfortunately, this PC is VERY slow and I can barely play a 1080p video without it being choppy, much less edit a 4 camera shoot in Adobe Premiere Pro which is why I purchased this laptop in the first place. It feels more like an i3 with 8GB of RAM in performance. After running Intel's XTU, the machine benchmarked at 4393. I'm considering repasting the CPU but not sure that would help. What about undervolting? Any help would be immensely appreciated with my dilemma. Thanks in advance!
The XPS 9520 12th Gen Intel(R) Core(TM) i9-12900HK 2.50 GHz 32 gb ram is Absolutely the worse computer I have ever owned and I have been using computers since the early 90's
After 3 months of use the screen started blinking like it was going to sleep. It start doing it once a day then went to every 5 min over time. I spent over 100 hours trying to resolve this issue with their help desk. Essentially 50% of the time I have had the computer I have not been able to work.
I have had 2 docking stations. 3 motherboards, onsite tech, OS reinstall, shipped to resolution center. Issue not resolved. Since it was over a month old they would not replace. So they shipped me a refurbished laptop. That lasted a week.
New(refurbished) XPS 9520 new problem. Desktop appearance will change every 5 to 10 reboots. Icon's too far apart on desktop in if there is a popup task for settings. Its like there should be another icon between them. Also the solid background color I choose will go to black. So I have started the process over. First up they want to reinstall the OS. I don't have an infinite amount of time to work on this. ALL I WANT IS A WORKING COMPUTER. Its hard to get a job as a web developer without a computer.
If you have purchased this computer you should extend your warranty immediately. I dont understand why dell cannot fix or provide me with a computer that works more than three months. Well the latest attempt only worked a week.
I have used multiple platforms in my 25 year career as a web developer and this is ABSOLUTELY hands down the worse product in terms of reliability that I have ever seen or heard of.