R9 380 0% GPU Usage and poor performance

[BrageJS]

So this christmas I decided to build my own PC for the first time, now its finished but its not performing very good. The graphics card is functioning, but its stuck at 0% GPU usage in GPU-Z and AMD System Monitor. Im getting really low FPS in Witcher (15-25 at low settings 720P). Is it possible that the GPU is defect, or could it be something else? Thanks in advance.

PC:
Gigabyte Windforce 2X R9 380 4GB
AMD FX-8320 3,5GHz
ASUS M5A97 R2.0
EVGA 500W
Seagate Barracuda 1TB
Kingston HyperX Fury 8GB

 

[Capitan Harlock]

So this christmas I decided to build my own PC for the first time, now its finished but its not performing very good. The graphics card is functioning, but its stuck at 0% GPU usage in GPU-Z and AMD System Monitor. Im getting really low FPS in Witcher (15-25 at low settings 720P). Is it possible that the GPU is defect, or could it be something else? Thanks in advance.

PC:
Gigabyte Windforce 2X R9 380 4GB
AMD FX-8320 3,5GHz
ASUS M5A97 R2.0
EVGA 500W
Seagate Barracuda 1TB
Kingston HyperX Fury 8GB

Hi , already tryed to reinstall the gpu drivers?

 

[BrageJS]

Hi , already tryed to reinstall the gpu drivers?

Ive tried like 10 different drivers, no difference.

 

[Capitan Harlock]

But you unistalled it by the windows control pannel and cleaning all the residue files of the previous install?

For make sure that you whipe all the remaing files use Display driver unistaller and than try again with the latest version avaible of the driver.

You can find it using Google.

 

[Frick]

http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

That's the one.

 

[Countryside]

Hi and Welcome to TPU!

First is to make sure its not software related so use DDU @Frick posted link and uninstall your current driver. What version of Windows are you using? Best is to use the latest whql dirver for your gpu it is 15.12

Edit: Did you place you gpu in the first pice lane(blue) not in the black one?

 

[flmatter]

also what size monitor do you have and what res are you running it at. What settings are you running witcher 3?

 

[BrageJS]

also what size monitor do you have and what res are you running it at. What settings are you running witcher 3?

Monitor is 23'6. 1980x1080p. Witcher 3 settings are all at low or off.

 

[Azumay]

Make sure all power cables are installed, and seated. Physically take gpu out and reinstall (with power off ).
Check performance. You can run Heaven benchmark for comparison. Get cupid, gpuz, and speccy.
Show screen shots.

 

[BrageJS]

Make sure all power cables are installed, and seated. Physically take gpu out and reinstall (with power off ).
Check performance. You can run Heaven benchmark for comparison. Get cupid, gpuz, and speccy.
Show screen shots.

I have tested the graphics card in different slots, so I dont think taking it out and reinstalling it is gonna help.
GPU-Z screenshot: http://gpuz.techpowerup.com/16/02/20/z6m.png
Speccy screenshot: https://gyazo.com/e1704d96afa4ee32ba297a96da721e2d

 

[PCGamerDR]

Check if CPU is thermal throttling with the motherboard sensor with this app HWInfo and check if you installed chipset drivers from your motherboard driver disc, if you did then go into asus's website and download latest, install, reboot and see how that goes.

Post pics of voltages from HWInfo, CPU-Z and GPU-Z if you can.

 

[Countryside]

Check if CPU is thermal throttling with the motherboard sensor with this app HWInfo and check if you installed chipset drivers from your motherboard driver disc, if you did then go into asus's website and download latest, install, reboot and see how that goes.

Post pics of voltages from HWInfo, CPU-Z and GPU-Z if you can.

ASUS does not have chipset divers for win8.1 & Win10 for AM3+mobos on their website so you have to download dirvers form AMD site under the Optional tab.

This Joke with amd chipset drivers started when win 8.1 was released go to ASrock, MSI or ASUS site, only one i found was Gigabyte who has chipsest drivers on their site for win8 but not for Win10 like all the others

 

[EntropyZ]

I don't know how but some R9 380 cards from Gigabyte are gimped for some reason and can't operate normally. I bought the G1 Gaming 4GB model which performed okay for the most part, but would have terrible clock speed fluctuations based only on GPU usage %.

Recent drivers and a newer VBIOS flash seemed to help, but hasn't completely solved the issues I am still having today. I have whole thread about where I tried to make sense out the situation the card was in, everything I did and tested was about 80% waste of time.

Bad news is, your card is performing far worse than mine. I don't think there's much that can be done with the card if it works like that out of the box.

Gigabytes RMA service and quality control has gone downhill judging from forums threads over the internet that only speak about issues with their cards.

I have almost completely lost faith in them entirely, haven't seen anything flop like this for... ever...

Seriously, I can hardly believe that everyone with the problems is just unlucky.

Edit: Judging by what you said about drivers and reseating the card could mean that the GPU is bad. Do you have another computer or motherboard which you could try out the card with? Because the Microsoft Adapter just screams that the card is dodgy, who did you buy the card from? Is it new or used?

 

[Azumay]

Post the graphics card page on gpuz, also run its render test and then post sensor results after it runs for a moment.
Render can be done by clicking blue ? on the right side of graphics screen (bus interface).
You have no temp and no core or memory, and yet fan runs at 40%. Also it shows Microsoft adapter at the bottom instead of the card.

 

[BrageJS]

I don't know how but some R9 380 cards from Gigabyte are gimped for some reason and can't operate normally. I bought the G1 Gaming 4GB model which performed okay for the most part, but would have terrible clock speed fluctuations based only on GPU usage %.

Recent drivers and a newer VBIOS flash seemed to help, but hasn't completely solved the issues I am still having today. I have whole thread about where I tried to make sense out the situation the card was in, everything I did and tested was about 80% waste of time.

Bad news is, your card is performing far worse than mine. I don't think there's much that can be done with the card if it works like that out of the box.

Gigabytes RMA service and quality control has gone downhill judging from forums threads over the internet that only speak about issues with their cards.

I have almost completely lost faith in them entirely, haven't seen anything flop like this for... ever...

Seriously, I can hardly believe that everyone with the problems is just unlucky.

Edit: Judging by what you said about drivers and reseating the card could mean that the GPU is bad. Do you have another computer or motherboard which you could try out the card with? Because the Microsoft Adapter just screams that the card is dodgy, who did you buy the card from? Is it new or used?

I bought the card new from a norwegian store. I can send it back and try to get a new one if it is defect. But I will have to pay like 80 dollars if it they test it and it works fine. So I wanted to find out if there could be something else causing the issue.

And no, this is my first desktop ever, so I cant test it on another computer.

 

[BrageJS]

Post the graphics card page on gpuz, also run its render test and then post sensor results after it runs for a moment.
Render can be done by clicking blue ? on the right side of graphics screen (bus interface).
You have no temp and no core or memory, and yet fan runs at 40%. Also it shows Microsoft adapter at the bottom instead of the card.

http://gpuz.techpowerup.com/16/02/20/5mr.png
Is it possible that the gpu is just defect? I kinda just wanna RMA it and get over with it.

 

[erocker]

http://gpuz.techpowerup.com/16/02/20/5mr.png
Is it possible that the gpu is just defect? I kinda just wanna RMA it and get over with it.

No, you have ULPS might be doing it. To turn it off:
https://community.amd.com/thread/176003

 

[BrageJS]

No, you have ULPS might be doing it. To turn it off:
https://community.amd.com/thread/176003

I did that and nothing changed.

 

[PCGamerDR]

ASUS does not have chipset divers for win8.1 & Win10 for AM3+mobos on their website so you have to download dirvers form AMD site under the Optional tab.

This Joke with amd chipset drivers started when win 8.1 was released go to ASrock, MSI or ASUS site, only one i found was Gigabyte who has chipsest drivers on their site for win8 but not for Win10 like all the others

It's with amd and intel, if those chipset drivers aren't installed properly they may cause these type of issues and it's a recurring thing to newly self built computer as they sometimes skip those.

@OP: Check your pci-e power saving features? On Settings - Power Options - Advanced power settings and check the PCI-E link state power management.

But yeah if things persist even after disabling ULPS and everything that's powersaving related, i'd RMA the card.

 

[Divide Overflow]

Are you sure you have integrated video disabled in your system BIOS?

 

[GhostRyder]

I did that and nothing changed.

I am in agreement with some of the other posting here, this is sounding like a chipset driver problem as I have seen computers not run GPU at any reasonable percentage without them in the past.

Try checking you device manager to see if you have anything not installed. Even if it does show up go to AMD's website and make sure to grab the latest chipset drivers (They are a separate download). Lets see if that helps...

 

[eidairaman1]

Windows, Win Updates/DirectX, Chipset, GPU, Audio Drivers

 

[BrageJS]

I am in agreement with some of the other posting here, this is sounding like a chipset driver problem as I have seen computers not run GPU at any reasonable percentage without them in the past.

Try checking you device manager to see if you have anything not installed. Even if it does show up go to AMD's website and make sure to grab the latest chipset drivers (They are a separate download). Lets see if that helps...

Alright, installed chipset driver, but nothing changed. :/

 

[BrageJS]

It's with amd and intel, if those chipset drivers aren't installed properly they may cause these type of issues and it's a recurring thing to newly self built computer as they sometimes skip those.

@OP: Check your pci-e power saving features? On Settings - Power Options - Advanced power settings and check the PCI-E link state power management.

But yeah if things persist even after disabling ULPS and everything that's powersaving related, i'd RMA the card.

The State Power Management is set to OFF.

 

[EntropyZ]

So the general consensus is that it's either a bad card or a damaged/poorly soldered chipset on the motherboard. Or just no driver. we have to remember that even Win 7 comes with capable enough drivers for chipsets as long as the motherboard wasn't made later than 2011 or before 2007, but that's just my observation. Though I don't fully agree that it's the chipset driver that's also causing the GPU appear as "Microsoft Basic Display Adapter", I've had this happen once but I don't remember the exact circumstances and which card I used to get similar results to this guy.

Edit: Just remembered it was on an AM2+ motherboard and a Geforce 8500 GT. Windows 7 couldn't autodetect something so the card was given the Microsoft Basic driver. I had to install the drivers manually from device manager because the driver installer wouldn't detect the card anymore even though vendor id's and so forth are still valid.

Or maybe it was with a Pentium 4 machine I revived and I had to do the same thing, but with Windows XP... regardless, there are only a few steps left to troubleshoot your issue.

So yeah, I'd still recommend trying to install latest AMD chipset drivers for the motherboard first to ensure PCI-Express functionality isn't hindered. Just in case. If that doesn't help paired with trying the other 16x PCI-E slot. It still could be a bad card or a motherboard. I've had my fair share of failed few week old motherboards from MSI but not from ASUS as of yet.

Which OS version are you trying to use? If it's newer than XP, I don't think you should have this problem. I see that it's at least 7 or 8.