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System Name | Black Panther |
---|---|
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Case | NZXT H710i Black |
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Power Supply | Seasonic Focus GX-850 Gold 80+ |
Mouse | Some Corsair lost the box forgot the model |
Keyboard | Motospeed |
Software | Windows 10 |
So I deleted the previous thread because most of the info there is no longer relevant to the way this case has twisted out.
Here's what happened, I'll try to keep it as short as possible:
So although my 12 months warranty are not yet up, I received this reply:
I'm pretty sure this is blatantly illegal.
What I'm asking here is what can I do? I bought this from China and I'm in the EU.
Is there some watch-dog authority I can report this to?
Perhaps even some online forum or something?
Here's what happened, I'll try to keep it as short as possible:
I had bought a tablet from dx.com on the 14th of September 2015. It was shipped on the 22nd September and I received it some 3 weeks later in mid-October. A couple of weeks ago this tablet died and I contacted dx.com. After various correspondence where they asked for photos and even a video of the tablet, they kept insisting that I should accept a €35 store discount ''to save me the hassle of returning the product''.
I contacted the manufacturer cube-tablet.com directly and they replied that all their Cube tablets have a 12 month warranty which should be honored by the reseller.
They insisted that I should contact the reseller, which I did again, telling them to give me an RMA ticket because the item was still in warranty, and sending them a screenshot of the manufacturer's reply.
After insisting again on a €35 store discount which I did not accept, they replied saying that I will have to pay shipping both ways and also pay for the cost of repairs.
But what kind of a warranty is it where you have to pay for repairs before the warranty expires?
I contacted the manufacturer cube-tablet.com directly and they replied that all their Cube tablets have a 12 month warranty which should be honored by the reseller.
They insisted that I should contact the reseller, which I did again, telling them to give me an RMA ticket because the item was still in warranty, and sending them a screenshot of the manufacturer's reply.
After insisting again on a €35 store discount which I did not accept, they replied saying that I will have to pay shipping both ways and also pay for the cost of repairs.
But what kind of a warranty is it where you have to pay for repairs before the warranty expires?
So although my 12 months warranty are not yet up, I received this reply:
I'm pretty sure this is blatantly illegal.
What I'm asking here is what can I do? I bought this from China and I'm in the EU.
Is there some watch-dog authority I can report this to?
Perhaps even some online forum or something?