Hello
I built a PC a month ago and im experiencing random freezes, so far none of the things i have done didn't solve it so i decided to ask for help. PC is a month old and these freezes happened like 10-11 times, its not very often. Sometimes it freezes 2 times in a row sometimes it doesn't freeze for 4-5 days. Half of these freezes happened when i was watching a video with Movies and TV app, one time it froze when i was on Netflix. It freezes when its idle sometimes and it seems things like videos/gifs triggering this freeze for whatever reason. It has never froze while gaming. When it freezes i can move the mouse, click on things some of them open some of them don't and moments later it freezes completely and i shut off the pc with power button.
Things i tried:
Update graphics card driver
Disable suspicious softwares like Razer Synapse
Reinstalled GPU, SSD and RAM sticks thinking maybe one of them wasn't installed properly.
Ran sfc/ SCANNOW and Restorehealth diagnostics (first time i ran scannow command it found corrupted files and fixed them.)
Ran RAM diagnostics but it passed.
Some things to add: One time when it froze i unplugged peripherals just to see what happens and when i plugged them back in they didn't work, PC was on but there were no lights on the mouse and keyboard.
One RAM stick doesn't light up sometimes but when i open Kingston FURY app it lights up instantly.
PC Specs:
Motherboard: Asus Rog Strix B550-F
CPU: Ryzen 5600x
GPU: Asus RTX 3060 Ti
SSD: Samsung 970 Evo Plus 1 TB
RAM: Kingston Fury Beast 2x16 GB CL18 DDR4
PSU: Asus Rog Strix 650W 80+ Gold
I built a PC a month ago and im experiencing random freezes, so far none of the things i have done didn't solve it so i decided to ask for help. PC is a month old and these freezes happened like 10-11 times, its not very often. Sometimes it freezes 2 times in a row sometimes it doesn't freeze for 4-5 days. Half of these freezes happened when i was watching a video with Movies and TV app, one time it froze when i was on Netflix. It freezes when its idle sometimes and it seems things like videos/gifs triggering this freeze for whatever reason. It has never froze while gaming. When it freezes i can move the mouse, click on things some of them open some of them don't and moments later it freezes completely and i shut off the pc with power button.
Things i tried:
Update graphics card driver
Disable suspicious softwares like Razer Synapse
Reinstalled GPU, SSD and RAM sticks thinking maybe one of them wasn't installed properly.
Ran sfc/ SCANNOW and Restorehealth diagnostics (first time i ran scannow command it found corrupted files and fixed them.)
Ran RAM diagnostics but it passed.
Some things to add: One time when it froze i unplugged peripherals just to see what happens and when i plugged them back in they didn't work, PC was on but there were no lights on the mouse and keyboard.
One RAM stick doesn't light up sometimes but when i open Kingston FURY app it lights up instantly.
PC Specs:
Motherboard: Asus Rog Strix B550-F
CPU: Ryzen 5600x
GPU: Asus RTX 3060 Ti
SSD: Samsung 970 Evo Plus 1 TB
RAM: Kingston Fury Beast 2x16 GB CL18 DDR4
PSU: Asus Rog Strix 650W 80+ Gold