Windows random freezes on new pc

[Davies]

Hello
I built a PC a month ago and im experiencing random freezes, so far none of the things i have done didn't solve it so i decided to ask for help. PC is a month old and these freezes happened like 10-11 times, its not very often. Sometimes it freezes 2 times in a row sometimes it doesn't freeze for 4-5 days. Half of these freezes happened when i was watching a video with Movies and TV app, one time it froze when i was on Netflix. It freezes when its idle sometimes and it seems things like videos/gifs triggering this freeze for whatever reason. It has never froze while gaming. When it freezes i can move the mouse, click on things some of them open some of them don't and moments later it freezes completely and i shut off the pc with power button.
Things i tried:
Update graphics card driver
Disable suspicious softwares like Razer Synapse
Reinstalled GPU, SSD and RAM sticks thinking maybe one of them wasn't installed properly.
Ran sfc/ SCANNOW and Restorehealth diagnostics (first time i ran scannow command it found corrupted files and fixed them.)
Ran RAM diagnostics but it passed.
Some things to add: One time when it froze i unplugged peripherals just to see what happens and when i plugged them back in they didn't work, PC was on but there were no lights on the mouse and keyboard.
One RAM stick doesn't light up sometimes but when i open Kingston FURY app it lights up instantly.

PC Specs:
Motherboard: Asus Rog Strix B550-F
CPU: Ryzen 5600x
GPU: Asus RTX 3060 Ti
SSD: Samsung 970 Evo Plus 1 TB
RAM: Kingston Fury Beast 2x16 GB CL18 DDR4
PSU: Asus Rog Strix 650W 80+ Gold

 

[Space Lynx]

The usb drive you install windows with might be corrupted. Get a new flash drive, create new win 11 install on it. Backup all your stuff. Clean install win 11, install chipset driver, reboot, install gpu driver reboot, plugin internet, let windows 11 update everything, reboot twice. Run sfc scannow again This may or may not fix your issues. Try different ram slots if that doesnt work. I had similar issues to what you are describing,l earlier this year and it turns out my flash drive i was using for clean installs had become corrupted but i had no way of knowing.

 

[phanbuey]

Questions:

1. Have you installed the AMD chipset drivers
2. Have you tried enabling the AMD Power plan?

A reinstall could do wonders as @Space Lynx suggested. Clean install with no kingston or 3rd party stuff installed, then install your software one at a time -- it does sound like some bad software running.

 

[Davies]

1. Yes I installed them.
2. Even though I installed power plan option, it's not showing up on power settings.
The usb drive was already brand new, I got it just to be safe with the installation. But it was getting crazy hot, maybe that corrupted the files who knows. Drive was Sandisk Ultra Flair 64 GB
I will get another flash drive and reinstall the windows then.
Thank you for your answers.

 

[Bill_Bright]

I would take everything out of the case and assemble the components on a large, unfinished, wood bread/cutting board. Then see if you still have freezes. While out of the case, verify you inserted a standoff only where there is a corresponding motherboard mounting hole.

 

[bug]

One way to diagnose it would be to boot from a Linux USB stick and play with Linux for a bit. If that freezes, too, you're looking at faulty hardware. If it doesn't, you'll know it's software related.

 

[DarkDreams]

Have you checked Eventviewer for any errors during or shortly before the freezes happen?

 

[de.das.dude]

have you tried running a CPU and GPU stress test to see if it can be replicated?

 

[Davies]

Hello again, I just quit trying to fix this problem months ago that's why i didn't respond here, sorry for that. A week ago I decided to buy a new usb and install fresh windows. I wiped the disk and installed fresh, installed chipset driver, cpu/gpu drivers + windows update. I opened video files because it freezes when I watch videos most of the time, before I installed any kind of software I opened a video to test it, and it still freezes. Sadly it's hardware related. Maybe GPU causes it somehow because that's the part responsible of video decoding. It freezed today, I pressed caps lock couple of times and it works but when I unplug and plug the keyboard again the keyboard doesn't work. I can't watch movies on my PC because of this, only streaming platforms.

Some person was saying on another thread, to unplug both ends of PSU cables and plug them back again, would this work?

 

[HD64G]

Seems like a RAM instability problem. You might need to increase your soc voltage. Post a screenshot of Ryzen Timings.

 

[Davies]

Seems like a RAM instability problem. You might need to increase your soc voltage. Post a screenshot of Ryzen Timings.

Not sure what you meant by Ryzen Timings, are these the information you're looking for?
Forgot to mention that before I installed windows I did reset bios to its default settings and so the rams were running at 2400 MHz when it crashed, if that indicates anything.