Thursday, June 16th 2016

MSI and ASUS Send VGA Review Samples with Higher Clocks than Retail Cards

MSI and ASUS have been sending us review samples for their graphics cards with higher clock speeds out of the box, than what consumers get out of the box. The cards TechPowerUp has been receiving run at a higher software-defined clock speed profile than what consumers get out of the box. Consumers have access to the higher clock speed profile, too, but only if they install a custom app by the companies, and enable that profile. This, we feel, is not 100% representative of retail cards, and is questionable tactics by the two companies. This BIOS tweaking could also open the door to more elaborate changes like a quieter fan profile or different power management.

MSI's factory-overclocked GeForce GTX 1080 Gaming X graphics card comes with three software-defined clock-speed profiles, beginning with the "Gaming Mode," which is what the card runs at, out of the box, the faster "OC mode," and the slower "Silent mode," which runs the card at reference clock speeds. To select between the modes, you're expected to install the MSI Gaming software from the driver DVD, and use that software to apply clock speeds of your desired mode. Turns out, that while the retail cards (the cards you find in the stores) run in "Gaming mode" out of the box, the review samples MSI has been sending out, run at "OC mode" out of the box. If the OC mode is how the card is intended to be used, then why make OC mode the default for reviewers only, and not your own customers?
Above, you see two GPU-Z screenshots, one of the TPU review sample, next to the retail board (provided by Nizzen). Flashing the retail BIOS onto our review sample changed the clocks to match exactly what is shown on the GPU-Z retail screenshot.

In case of the GTX 1080 Gaming X, the "Gaming mode" runs the card at 1683 MHz core and 1822 MHz GPU Boost; and the "OC mode" runs it at 1708 MHz core and 1847 MHz GPU Boost. The cards consumers buy will run in the "Gaming mode" out of the box, which presumably is the default factory-overclock of these cards, since they're branded under the "Gaming series."
The "OC Mode" is just there so consumers can overclock it a little further at the push of a button, without having any knowledge of overclocking. Now if the OC mode is enabled for review samples of one company and not for the others, this means that potential customers comparing reviews will think one card performs better than the other, even if it's just 1%, people do base their buying decision on such small differences.

With the case of the GTX 1080 at hand, we started looking back at our previous reviews and were shocked to realize that this practice has been going on for years in MSI's case. It looks like ASUS has just adopted it, probably because their competitor does it, too, "so it must be ok."
It's also interesting to see that not all cards are affected, whether this is elaborate or by accident is unknown.

While we don't have any statements of the companies yet, the most likely explanation is that reviewers usually don't install any software bundled with the graphics card, yet the companies want the cards to be tested in OC mode, which provides higher performance numbers, beating their competitors. That's probably how this whole thing started, nobody noticed and the practice became standard for reviews moving forward.

This issue could affect upcoming custom GeForce GTX 1070 review samples too, we will be on the lookout.
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162 Comments on MSI and ASUS Send VGA Review Samples with Higher Clocks than Retail Cards

#26
Aleend
It would have been nice of you to say that the original article is from hardware.fr....
Posted on Reply
#27
Caring1
AleendIt would have been nice of you to say that the original article is from hardware.fr....
Why, when this thread is about cards sent to and reviewed by TPU!
Posted on Reply
#29
123abc
Much respect to TPU. Much MUCH respect.
Posted on Reply
#30
medi01
Cheating.
Lovely.

PS
Respect for TPU for bringing this up.
Posted on Reply
#32
Prima.Vera
I mean there is no need to blow things out of proportions. The app is a very small one, launches instantly and even auto-switches to the OC Mode if told so; comes with FRAPS style OSDs for a lot of functions, can auto run at start-up minimised; so really I see no big deal.
Posted on Reply
#33
truth teller
sure, having an app to slightly increase clocks for newbies, so they can experience the placebo effect, is just fine
but sending reviewers a different card of the one being sold is indeed cheating. i hope they get their ass handed to them on emails (who the hell decided to do that? and why two companies at the same time? did nvidia suggested this to the companies? wth...)
also, nice to see btarunr getting into the middle of this, thanks, looking forward to what the companies have to say about this and the upcoming cards (if they even care enough)
Posted on Reply
#34
bug
Prima.VeraI mean there is no need to blow things out of proportions. The app is a very small one, launches instantly and even auto-switches to the OC Mode if told so; comes with FRAPS style OSDs for a lot of functions, can auto run at start-up minimised; so really I see no big deal.
That's what they said about mice, too. And then Razer went to require online registration.
And that doesn't even touch on the fact that none of these apps are available on Linux.
Posted on Reply
#35
Tatty_Two
Gone Fishing
AegdjuNo credits to hardware-fr.com whom brought the issue first earlier today ?
At least videocardz.com did : videocardz.com/61121/asus-and-msi-accused-of-sending-modified-cards-to-the-press

You don't look bad for not being first, but you sure do when you don't mention the source or give credit when it's due.
You are assuming that their news story has been copied here as opposed to this site's reviewers recently getting the test cards and realising it themselves, you may be right of course.... I am not a reviewer but your link has been updated to comment on TPU's findings also which would indicate this isn't simply re-posting news stories?
Posted on Reply
#36
thebluebumblebee
So, what is "stock" speed when the GPU has three speeds available to it out of the box? And, if you're the manufacturer, wouldn't you be disappointed if reviewers were only testing your GPU's at the slowest choice?
"without it you risk test default card "
I think the way they went about it was disappointing, but as long as the clocks used were one of the choices available to the user, then I don't see that any "cheating" was done.

This is not a mountain, this is a mole hill. Nothing like those Chinese GPU's on Ebay....
Posted on Reply
#37
Caring1
AleendIt would have been nice of you to say that the original article is from hardware.fr....
AegdjuNo credits to hardware-fr.com whom brought the issue first earlier today ?
At least videocardz.com did : videocardz.com/61121/asus-and-msi-accused-of-sending-modified-cards-to-the-press

You don't look bad for not being first, but you sure do when you don't mention the source or give credit when it's due.
Are making up accounts just to say the same thing, or recruiting other idiots to do it?
I repeat, this has nothing to do with an article from some minor shitty site in France and has to do with the cards being reviewed by TPU.
Posted on Reply
#39
thebluebumblebee
Gigabyte-GamingHi. What's going on here? :confused:
:roll::roll::roll::toast:
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#40
xorbe
That's bs tactics, but that difference is so small ...
Posted on Reply
#41
ermissao
MSI and ASUS Sell to consumers VGA's that are slower than the samples they send to reviewers!

Nothing new, but it seems that no one cares about false advertising...
Posted on Reply
#42
btarunr
Editor & Senior Moderator
AleendIt would have been nice of you to say that the original article is from hardware.fr....
We both investigated this. We and HWFR were in touch with each other when investigating this. It's just that their writeup came up first. Neither of us needs to credit the other.
Posted on Reply
#43
refillable
This is very stupid... I can't imagine the number of people who asked themselves "should I get MSI or X running at the same retail speed?" and decided to get the MSI because it gets 1-2 fps better than competition. I don't see this being accidental at all, so I think this is very stupid to be honest. My card is an MSI brand (380X) and it's stupid that they use this kind of dirty tactics.

Anyways, why is VW known to do these stuff? I don't follow cars but I just don't get it.
Posted on Reply
#45
Aegdju
btarunrWe both investigated this. We and HWFR were in touch with each other when investigating this. It's just that their writeup came up first. Neither of us needs to credit the other.
Good to know, my bad.
Sorry for jumping the gun.
Posted on Reply
#47
ZoneDymo
Outback BronzeYeah good job but the 30Mhz or so differences there are probably negligible...
This, great job spotting it, great job reporting on it, but indeed ultimately its a small difference but still.
Could argue of its so small why go through with this practice in the first place right?
Posted on Reply
#48
RejZoR
Today its "just" 30MHz, next time it'll be 150MHz... It's only right reviewers are critical. That's their job. Certainly nice to see TPU caring about consumers in the world where gaming and hardware industry is in absolute shit.
Posted on Reply
#49
Deeveo
refillableThis is very stupid... I can't imagine the number of people who asked themselves "should I get MSI or X running at the same retail speed?" and decided to get the MSI because it gets 1-2 fps better than competition. I don't see this being accidental at all, so I think this is very stupid to be honest. My card is an MSI brand (380X) and it's stupid that they use this kind of dirty tactics.

Anyways, why is VW known to do these stuff? I don't follow cars but I just don't get it.
This en.wikipedia.org/wiki/Volkswagen_emissions_scandal ..
Posted on Reply
#50
audioslaaf
AirBecause they made it look like you did not need to install it to enjoy said performance. Its deceptive.
Fair enough, though I still find it strange how according to this article, reviewers apparently choose to not install any software besides the drivers. Doesn't that mean you're missing out on certain functionality and features?

Why would you not install the software provided with the product in the first place?
Posted on Reply
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